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Everyone has the capacity to make a difference on the social challenges that face us every day. Helping financially is one way, yet there are so many other ways we can have social impact.  Building relationships in our communities where all voices are heard and considered in a foundation building block to create a collective effort which can bring forth massive change. And sometimes, as leaders, we try out “great” solutions to people's problems, yet are surprised they don't work. Maybe this is because we fail to listen first to the very people who are impacted and who may already have the answers to the issues at hand.  In this episode, you will find out more about how giving people voice empowers significant transformational change in our communities, as a force for good.  Ramona Houston, Ph.D., PMP, has a multifaceted career as a scholar, educator, and community engagement strategist. Sought for her expertise, Ramona is widely recognized as a thought leader in African American/Latino relations. An American historian and emerging public intellectual, Ramona specializes in 20th-century American history, civil rights, and race relations, specifically its African American and Mexican American dimensions. Through her blog, Ramona explores and critically analyzes current affairs from a historical and bicultural perspective, informing readers how contemporary issues and events relate to and or affect the African American and Latino American communities.  She also devotes much of her blog to highlighting, celebrating, and promoting these two communities' history, people, culture, organizations, and events. Ramona shares her knowledge in all types of settings. She presents lectures and workshops for institutions and organizations, appears as an expert panelist and guest analyst for various programs and media outlets, and contributes print and online media columns. Through her publications and presentations, Ramona seeks to promote the importance of diverse groups working together in order to increase their capacity and effectiveness in producing positive social change. In this episode, Ramona shares how the only way to bring about a significant social impact is to listen. As she said, if we want an enormous societal impact, we need not only bring solutions we perceive to be effective,  but rather talk and listen to the very people directly affected who already know best the answer to their problems. Besides, financial reward is not the only means to consider resources; creating relationships and influence can also make all the difference.   "Everybody can contribute and do good. No matter who you are, where you live, or area of expertise. All of us have the capacity, and I would also argue the responsibility to make an impact." - Ramona Houston   Listen IN Notes: 01:11 - Ramona on realizing the power of listening: It started when he was dating her now husband, how he taught her the power of resolving conflicts and not letting them fester.  06:47 - Pause and respond: "Everybody has their timing in communication, and part of listening is being able to pause." 09:15 - What it means to have a social impact: Having social responsibility while making money. 11:47 - Showcasing social impact: "One way to express this is by instituting diversity, equity, inclusion, and accessibility strategies in your business." 15:19 - How to understand the needs of people: "You understand the needs by listening to people who have the solutions." 18:53 - Breaking down and building up systemic structures: Who is often called in to do the “job” and who needs to step in to make real change. 21:29 - Voice and Empowerment: "There are many ways to look at resources. If you learn to recognize and value the various ways that people can impact your effort, you will be able to engage so many more resources and make such a greater impact."  26:07 - Looking beyond money: How some people have something else to contribute beyond just financial influence. 28:18 - Ramona celebrates her 100th podcast episode, and she reflects on her biggest surprise she had discovered. 33:24 - Empowerment across all aspects is at the root of her podcast message 35:12 - Ramona shares an empowering message 35:58 - Sharing a funny anecdote about her work and when she met Raquel.   Key Takeaways:   "With listening…You don't always have to respond immediately; you can pause and then respond." - Ramona Houston "Social impact is working with clients who believe in and embrace social responsibility, which is the business practice of doing good." - Ramona Houston "I believe that you can make money and make an impact." - Ramona Houston "It has to be not just the people who are affected by the structures to make the change, but the people who are actually holding up the structures to make the change." - Ramona Houston "I would say that leadership, in terms of making a social impact, that no matter what area that you want to address, whether it's economic, educational, political, social change, that you need to listen to the people who are actually suffering from the issues that you're trying to address. Because many times they have the solutions that you're looking for." - Ramona Houston   Notes/Mentions:  Ramona’s husband who is a great listener: Terreon “Tank” Gully John Elton: Patti Labelle: Listen to Ramona’s interview with Raquel on “The Empowerment Zone”::   Connect with Ramona Houston: Website: Website: "The Empowerment Zone." LinkedIn: Twitter: @ramonahouston  FB: IG: @ramonahoustonpmp   Connect with Raquel Ark: Mobile: + 491732340722 LinkedIn  
How can we speak in a way that will drive people to easily listen and understand our message?  Learn the art of communication with us today, so you can be noticed, respected, and heard as you speak!  Susan Heaton-Wright is the founder of SuperStar Communicator, where she helps empower individuals and teams to be impactful, and communicate with confidence, clarity, credibility, and influence in all business conversations. She created the SuperStar Communicator™ methodology and has supported clients globally to be better-spoken communicators. Susan is a multi-award-winning business owner. She is the CEO of award-winning Viva Live Music, and is a former prize winning international opera singer. She has a podcast called SuperStar Communicator, and volunteers for Love without Borders, supporting refugees in Athens. In this episode, Susan shares the 5 areas one should consider in being an effective communicator. She explains how to be concise and make information easily digestible in conversations, even for time-pressured executive leaders so that you can get your message across with impact. We also dive into unconscious bias and the importance of being aware of how this impacts our listening. This episode if full of practical tips and ideas to help you on your professional journey   “Speak, so it’s as easy as possible for other people to listen and understand you.”   – Susan Heaton-Wright     Listen IN Notes:   00:11 – From music to business conversations: Susan has always been aware of listening, with the awareness starting from her background as a musician   01:30 – Project to be noticed: Susan shares the story behind her dream to go to university   04:50 – A message to her 17-year-old self: “Own my success, and make sure that other people know about it.”   06:17 – I Am Remarkable: How do you own your success, let people know, and inspire them through it?   10:54 – It is doable, therefore, possible: Self promotion as a fuel you can maximize to be known   12:27 – Five key areas to become a superstar communicator: Audience, content, preparation, performance, and voice   16:20 – On speaking to be heard: Keeping things concise and clear, and having a call to action   19:46 – Hard work makes people switch off: How to use your voice in a way that will make people listen to you   22:45 – A recording could help: Susan’s thoughts on translating the key areas into written communication   27:12 – Clear the blocker: “We don’t hear the same voice that everybody else does, because we are hearing our voice internally.”   28:32 – How to communicate with busy people: Be brief and interesting   32:05 – A friend or a foe: Breaking the bias on selective listening by looking for common denominators   40:36 – A helpful tool: “Be present. Be in the moment.”   41:45 – Today’s takeaway: “Speak, so it’s as easy as possible for other people to listen and understand you.”   42:21 – Check out Susan’s 10 top tips to being a SuperStar Communicator. Go to     Key Takeaways:   “There always has to be an audience in these business conversations. Otherwise, it’s a fest of people talking over each other.” – Susan Heaton-Wright   “One of the things about self promotion; a lot of people feel very icky about that, but then, look around the successful people – some of whom are really brilliant, and some of whom you might think, How did they get there?. It has been through self promotion. They know how to play the system. They know that it is worth their while making sure that they speak up, that they respond to what other people are saying, that they are doing extra things alongside their job. So then, other people within the organization begin to get to know them.” – Susan Heaton-Wright   “We should speak so it is as easy as possible for other people to listen and understand us.” – Susan Heaton-Wright   “Make sure that you understand who you’re going to be speaking to in the meeting. Do some research. You might find out that you were at the same university. You might find out that you’ve got a mutual friend or you’ve lived close to each other or you’ve worked in a similar organization in the past. Those things, if you bring them up quickly in a conversation, those will push you closer together, because we get attracted to people that are similar to us because we feel safe around them.” – Susan Heaton-Wright   “We listen best when we are in the moment, actively in the conversation. We’re not listening exclusively, but we are also watching them.” – Susan Heaton-Wright     Notes/Mentions:   #IamRemarkable: 10 top tips to being a SuperStar Communicator: SuperStar Communicator: SuperStar Communicator podcast:     Connect with Susan Heaton-Wright:   Website: LinkedIn: Twitter: Instagram:     Connect with Raquel Ark: Mobile: + 491732340722  LinkedIn    
When working with a team, how do you effectively help each other while knowing that emotions are and will always be part of communicating? Lots of things are being done in a company with all the skills of different employees. By combining the I’s to form the we, we allow everyone to show up in the best way that makes them productive. However, there are times when a project feels so heavy because those who are involved weren’t able to communicate properly. Remember that communication is also a form of listening. Join us in this episode as we learn how we can work in a remote team while making sure that everyone hears and understands what each person is sharing. Podcaster on Managing Remote Teams, Luke Szyrmer has managed or participated in remote-only teams for almost a decade and has led teams building software, running marketing, and sales. Most recently, he led a program of approximately 30 distributed across 13 time zones and 8 different locations. Luke is the author of the #1 bestseller Launch Tomorrow and  Managing Remote Teams: How to achieve together when everyone is working from how.     In this episode, Luke shares what he does to help remote teams achieve success and why facilitating is as important as listening when working with teams across time zones. He gives tips on how to engage introverts who work in the second language so that the value they bring is not lost on the team.     “If you do a lot of hierarchy, then just be aware that it can filter out important voices or data points.”   – Luke Szyrmer     Listen IN Notes:   00:20 – Short Backgrounder: How playing his guitar as he grew up led Luke to notice the power of listening     04:15 – Teamwork Makes the Dream Work: Luke shares the spark that inspired him to write a book and start a podcast about managing remote teams   09:16 – Lesson Learned: Luke’s piece of advice for his younger self in relation to one’s tone as we write and/or speak   14:04 – Choose Wisely: How to work with a team, knowing that emotions will always be a part of the process   19:19 – Facilitator > Manager: Getting people to show up in the best possible way, with as much of themselves as they can in work   24:41 – Show Us How It’s Done: Luke shares how he structures a workshop-type of meeting when working with teams   30:59 – Bye ‘I’, Hello ‘We’: Focusing more on working together as you deal with the fear of not being understood   32:44 – Finished or Not: Why it is important that team members have a common definition of the word ‘done’ as they hold themselves accountable to that   37:00 – Responding to executive demands: “It then becomes a question about resourcing and not about whether or not the team is underperforming”   40:24 – How Luke listens to the energy in his team: “You ask them. Make it okay to talk about that.”   46:32 – Learn from Luke: One important thing leaders should know when it comes to remote work   54:48 – This Distorts Listening: The hierarchy within a company as something that’s meant to be a filtering mechanism   59:34 – Luke talks about his book, as well as his podcast, Managing Remote Teams     Key Takeaways:   “Music is a window into an emotional state over time.” – Luke Szyrmer   “It feels great to be listened to, definitely. It is a way of communicating respect for what someone's saying in addition to making them just feel good about it.” – Luke Szyrmer   “When you are communicating purely textually, there still is tone on what you write, but it is very context-dependent. The same words can mean very different things, depending on exactly everything else that’s said around them.” – Luke Szyrmer   “They [meetings] should be fun. If they’re not fun, then probably, you don’t need a meeting.” – Luke Szyrmer   “It doesn’t really matter so much what that definition [of ‘done’] is, from a general point of view. What does matter is that the team defines it and they hold themselves accountable to it.” – Luke Szyrmer   “Most people, when they show up for work, don't go there to do a bad job. They go there because they want to do something and enjoy doing it; they want to contribute to the whole. And my role as a facilitator is to help them do that as a group.” – Luke Szyrmer     Notes/Mentions:   Managing Remote Teams:  Managing Remote Teams podcast:     Connect with Luke Szyrmer: Website: LinkedIn: Facebook:     Connect with Raquel Ark:   Website:   Mobile: + 491732340722   Email:   LinkedIn:  
As we live in a world where there are lots of distractions, be that from modern technology or from people constantly telling us what to do, we often forget that as humans, we yearn to be noticed and heard too. Just as how important it is for us to listen to others, we also shouldn’t forget the value of listening to ourselves first.   Without fully understanding who we are and what we’d want to become, how can we even help others to feel like they’re safe and heard? Without listening to what our inner self has to say first, how can we even expect ourselves to hear voices of this world?   Lending your ears, your heart, and your soul as you listen to people will impact that person’s life forever. Nevertheless, remember that you also have a soul that’s asking to be cared for.   Author and speaker Jane Adshead Grant has more than 30 years’ experience as an HR practitioner and a professionally trained and accredited executive coach and facilitator within Professional and Financial Services.  Jane works with senior executives to create greater self-awareness, lead more effectively, enhance communication and influencing skills and create a culture where stakeholder value is created for everyone.    Jane recently published the book the Listening Coach, a practical pocket guide to help you coach yourself through the elements of listening that are critical in life, in business and in your community.  She aims to inspire people to think for oneself in order to unlock one’s potential from within. Jane provides generative attention and listening which then results in clients achieving clarity, confidence, and new ways of moving forward towards an environment of growth and fulfillment.   In this episode, Jane talks about the levels of listening as she discusses why self listening is a must before actually being able to listen to others well. Jane also reminds people how important mindset is as we go on with our listening journey.     "In order for us to listen well to another, we need to listen first to ourselves, because when we listen to ourselves and connect with who we are, we begin to develop a sense of stability, and it’s in that stability that others can seek refuge in us.” – Jane Adshead Grant     Listen IN Notes:   01:47 – On starting to notice the power of listening: Growing in an environment where listening was absent influenced her work in listening.   06:50 – Raquel shares a similar experience. Jane notes the value of looking for the good in others and acknowledging them as a human being.   09:47 – Where listening begins: Self listening involves being present with oneself and understanding more about who we are as a human being   12:58 – Connecting with people through regular listening sessions allows Jane to create a safe environment where people are heard and nurtured, which benefits both Jane and the others.   16:03 – Jane’s practice of taking the time and space to connect deeply with oneself, and why it is an act that could be difficult for some   20:37 – The five levels of listening: listening to self, pretend listening, factual listening, empathetic listening, generative listening   26:14 – Teaching how to listen in order to avoid pretend listening: Listening is an active skill. It requires giving attention, not simply paying attention.   29:50 – Play rather than Obey: Making assumptions in difficult times, especially when there’s the feeling of being stuck.   39:41 – Incisive questions are questions that ignite the mind to play.    44:28 – Mindset of Listening: Applying the growth mindset in listening. Asking, “What is the mindset in which I’m about to listen?”   48:33 – Including the fun in listening: Story of a family who had a lot of fun with the help of Jane’s The Listening Deck   51:57 – The Listening Coach: Jane shares more about her book The Listening Coach, a practical pocket guide. It will help you coach yourself through the elements of listening that are critical in life, in business and in your community. It is easy to read and digest, with practical ideas so you can convert its insights into deeper ways of listening. Peppered with conversations and real-world case studies, you will discover the transformational impact of deep and generative listening.   Key Takeaways:   "How we behave – the words we use in relationships – can really lift one up or it can pull us apart." – Jane Adshead Grant   “For me, self listening is where listening begins, because in order to listen well to another, we have to be able to listen to ourselves well.” – Jane Adshead Grant   “It takes time to quieten our mind, free from the things that we think we need to get going on and be doing. But simply be present with ourselves in that moment and connect down deep with who we are and who we’re being.” – Jane Adshead Grant   “The key thing is to notice, to notice which level of listening am I in? What level of listening will really serve the person I’m with just now to the very best?” – Jane Adshead Grant   “Listening is an active skill. It requires giving attention, not simply paying attention.” – Jane Adshead Grant   “If we apply the growth mindset [to ourselves], I believe we can all deepen and develop our listening skills to a deeper level.” – Jane Adshead Grant   “The mindset of listening is as critical as the skills of us developing our capacity to listen well with intention.” – Jane Adshead Grant     Notes/Mentions:   The Listening Coach: The Listening Deck: Time to Think: Time to Think book: Incisive Questions by Nancy Kline:     Connect with Jane Adshead Grant:   Website: LinkedIn: Facebook: YouTube:   Connect with Raquel Ark: Mobile: + 491732340722  LinkedIn    
How do we develop a listening culture that helps us listen more effectively to create better relationships in our personal lives and at work? One way is through listening training using meta-cognitive strategies. Learning how to listen to our listening behaviors WHILE we are listening, so that we can grow and adjust for more impact. Laura Janusik helps individuals and teams better align their communication through the Power of Listening. She is considered a worldwide expert in teaching and training listening based on her 20+ years of being a scholar, researcher, teacher, and trainer. She is currently helping leaders in the private industry as well as ICF certified coaches. In this episode, Laura shares fascinating multicultural listening behaviors across the world and how this helps us lay the foundation to find common ground to understand each other, allowing for better communication. She also highlights that for change to happen and for diversity, equality, and inclusion to be truly felt, listening should be tied down to the organization's bottom line because that's when better results happen. She shares stories, research and strategies for leaders to develop a listening culture. "The better relationships we have with people are developed through better listening." - Laura Janusik   Listen IN Notes: 07:11 - Laura's listening program: I've got 12 different chapters. And each chapter is based on research, and it targets a different area.  09:39 - Fascinating perceptions on turn-taking and silence in other cultures 12:40 - The confusion that comes with intercultural communication behaviors 15:24 - Creating communication patterns that help us understand multicultural listening behaviors 17:32 - Important elements of listening: First, that listening is a habit. Second, a study found four dominant listening habits.  19:13 - Explaining the four dominant listening habits: Connective, Reflective, Analytical, Conceptual 22:33 - The blindspot that opened up for Laura with her analytical listening habit 23:29 - Laura's experience of the power of listening that had a huge impact on her 29:48 - Practicing listening in her work: working in leadership development with both individuals and leaders, or with leadership teams to develop listening cultures. 32:01 - Mindblowing listening experience: to see that other people could see different things and feel different things and understand different things while we were all looking in and experiencing something together.  34:45 - Laura shows interest in doing research on the metacognitive listening strategies 39:49 - Leaders need to understand listening: One of the most important things to recognize is that perception is reality.  41:31 - How leaders can support a listening environment: It really needs to come from the top down. Once we are better able to tie listening to the bottom line through the research, I think that we'll see a lot more organizations wanting to become listening-centric or listening-focused. 43:39 - The challenges facing the diversity, equality and inclusivity (DEI) movement 46:18 - Goal of communication versus the goal of listening 48:56 - Message of inspiration from Laura: It's never too late to become a better listener.  Key Takeaways: "That's what gets really confusing with intercultural communication because we use our own norms to judge whether the other person. And we then make so many incorrect assumptions of what's going on." - Laura Janusik "When you see how you're listening, you recognize what your blind spots are, what you haven't been listening for, and what you've been allowing to just strain through your strainer. And you begin to understand why other people on your team have very different interpretations than you do. Because they prefer a different listening habit." - Laura Janusik "The quality of listening determines the quality of relationships." - Laura Janusik "Whenever you're going to change a culture of listening, you have to start at the top." - Laura Janusik "It's irrelevant how good of a listener (leaders) think they are. Instead, we have to look at their direct reports and their colleagues, and how the leader is perceived by them, because that's how they're showing up as a listener." - Laura Janusik "I like to help leaders understand right off the bat HOW OTHERS perceive them is much more important than how they perceive themselves." - Laura Janusik Notes/Mentions: The Echo Listening Profile: The Listening Space: A New Path to Personal Discovery by Tamsin Hartley - Connect with Laura Janusik: Website: YouTube: Online course: Connect with Raquel Ark: Mobile: + 491732340722 LinkedIn  
Leadership can get lonely. And when under pressure, it's often hard to be vulnerable in front of your team members. It can feel like the weight of decision-making and responsibility falls all on you.  What if there were another way.  One that could create a transformative culture where everyone is heard and valued, giving rise to enthusiasm and engagement, growing a better and stronger organization. Authors Michael Gingerich and Tom Kaden co-lead the organization Someone To Tell It To, whose mission is to cultivate meaningful relationships through compassionate listening and training others to do the same. They have recently launched their new book, Listening 2by2: A Paradigm Shift for Leaders', showing how listening to stories is a powerful tool In this episode, Tom and Michael share how they strive every day, either at home or in the workplace, to listen with intention. They also talk about their book and the story of a CEO’s leadership journey, where they paint a culture of listening as a paradigm shift that can create unexpected magic for an organization. It creates an atmosphere where people feel safe to express themselves and their vulnerabilities, they are heard and known better, relationships are deepened, and people are more valued.  And this leads to success in an organization.   "In order to listen well, you have to believe that the person is worthy of being heard. That's what we believe is at the top." - Tom Kaden Listen In Notes:   01:06 - Experiencing a powerful impact of listening two-by-two: Having two team members listen to them as leaders about some of the burdens carry as the CEOs that not everyone else knows about. It's just so healing for us. And, we found just a lot of comfort and safety. But it's just nice for us to be the ones being heard.   07:28 - Describing the new paradigm shift of listening 2by2: If we are not listening, we are not hearing what others need. We're not hearing their ideas, we're not understanding their feelings, we're not really paying attention to them, really not valuing them, really not enabling them to be the best people they can be. That's a picture we want to paint that we want to show people that listening needs to be at the very top of everything we do.   14:02 - How does listening 2by2 create that sense of safety: It helps to give more courage to whatever needs to be said, whatever needs to be shared 17:28 - How they vet the listening pairs in their organization so that they get along well and see things in common and divergent ways.    19:47 - How having different perspectives complement more and become very helpful    22:21 - Listening with intention can change culture: If you ask those you lead how they'd like to be treated, and then intentionally listen to their answers, and respectfully consider them, you will have the beginning of a transformed culture that helps people be excited and enthusiastic about their work.    25:33 - They describe the acronym LISTEN from the book: the value that we've assigned to the last letter N is Notice. The CEO in the book, began to notice his employees. And that made a huge difference. Then that also translated to home, where he noticed things about his children, about his wife.  And their relationships improved. And he was happier.    27:44 - Noticing others creates an opportunity to notice oneself and the different layers to oneself that needs work   28:31 - Listening as a facilitator of change: It's exciting to see team members who are excited about what they do, who constantly strive to do better, who constantly want to be their best, and have new and creative ideas all the time because it's safe.   30:15 - The paradigm shift that happens when you become the story seeker in listening   33:31 - The huge impact leaders bring when they know how to care: To know that others know who we are makes a huge difference.    34:36 - Simplifying self-care for leaders: At the end of the day, it's all about people. It's all about relationships.   35:56 - How Tom and Michael practice self-care as leaders in their organization   38:40 - Advice to leaders who want to be better at listening in their organization: The more observant we become and the more sensitive to the environment around us, the more clarity and insight we'll find.   41:11 - Inspiring words from Michael and Tom: The best leaders lead from a place of humility.    Key Takeaways: "To listen two-by-two, with 2 listeners, we have the safety of each other. In that safety, it enables us to be more open and vulnerable." - Michael Gingerich    "We're trying to create this culture in our workplace that is very open, that is communicative, that is empathetic, that is compassionate. That is kind. Are we perfect at it? No, there's always work to be done." - Michael Gingerich   "Leadership is about developing others and understanding their strengths and their weaknesses. And finding the combination of team members who complement each other. The best way to do that is to listen. "- Michael Gingerich   "The atmosphere can be so much better, so much more fulfilling if we indeed do know one another. And they know us.” - Michael Gingerich   "If you're not making empathy and compassion and listening top of mind as a leader in your organization, we can guarantee that you're not going to be in a leadership position for very long." - Michael Gingerich   "Listening is where it starts. And listening is where it needs to continue. And listening is where it ends." - Tom Kaden    "Sharing the weight of leadership is so life-giving. It keeps us from burning out.  It keeps us from experiencing tremendous amounts of stress." - Tom Kaden   "Everyone needs to tell their story. And everyone's story matters.” Tom Kaden   “It's important to look at each person in front of us as someone of value, and to respect them. Because if we don't believe that, if we don't believe that they have value and that they have a voice that needs to be expressed, we really won't listen to them." - Tom Kaden Notes/Mentions:   Listening 2by2: A Paradigm Shift for Leaders (That's When the Magic Happens!) by Tom Kaden and Michael Gingerich:   One Minute Manager by Ken Blanchard:   Connect with Michael Gingerich and Tom Kaden:   SomeoneToTellItTo:   Connect with Raquel Ark: Mobile: + 491732340722 LinkedIn
Have you ever asked your child, your student, your employee, your organization, your customer…. How do you experience our leadership? How do you experience this policy? How do you experience me as a parent? And what would you like to experience? In this episode, Shariff shares examples and stories as to how to shift dynamics in communication in teacher-student, parent-child, leader-employee or any type of relationship through the exchange of feedback around what has been experienced. Listening in this way can lead to a deeper understanding of the situation, more impactful decisions and an overall shift in mindset allowing for all voices to be heard. He also talks about how to ask powerful questions that not only connect the dots and dig deep, but also help move us into action, paving the way for creative problem-solving for a better, more just and fulfilling future. Sharif El-Mekki is the Founder and CEO of the Center for Black Educator Development. The Center exists to ensure equity in the recruiting, training, hiring, and retention of quality educators that reflect the cultural backgrounds and share common socio-political interests of the students they serve.  The Center is developing a nationally relevant model to measurably increase teacher diversity and support Black educators through four pillars: Professional Learning, Pipeline, Policies, and Pedagogy. So far, the Center has developed ongoing and direct professional learning, mentoring, and coaching opportunities for Black teachers and other educators serving students of color. Whether you are a teacher, a parent or a leader, this episode is full of practical examples that can support all of us in shaping an inclusive and just world where all voices are listened to and acted upon.   "If we listen to hear, listen to understand, and listen to learn, that's a different way to lead. And ultimately, that is a mindset that can help us march towards a path that's far more just." - Sharif El-Mekki   Listen IN Notes: 02:32 - What we should pay attention to Thinking time, reflection time. 03:11 - The kinds of questions we need to ask children to allow them to build their own paradigms 08:52 - Helping human beings develop empathy: 'Managing themselves' is also understanding others, as well. 10:20 - A story of impacting the community, organization, and school by listening to student voices. 13:24 - Crucial to establish the organization, continue to grow, and improve: working in the community with each other, sharing thoughts, sharing ideas, and giving collective feedback. 14:11 - Being seen, heard, and listened to as your authentic self: They interviewed 100 black teachers, and collaborated around a report based on the feedback. The report, “Who We Are”, helped with retention efforts of black educators in the United States. They're more likely to stay if they have a culture that's affirming, with leadership that is committed to racial justice. 23:35 - Reflecting back: As we develop educators, cultural competence is important but even more important is cultural proficiency. 28:48 - Communicating by listening through feedback 37:04 - A moment of significant change: Being invited into the profession [teaching] and really seeing the connection between educational justice, racial justice, and social justice. 41:57 - Listening to justice: If we're really seeking justice, then we are going to make sure that we're listening, we're hearing, we're seeing folks who are aggrieved by our leadership, from our policies, from our procedures, from the culture that's been established. 43:33 - Mustering and practicing the courage to listen: It can start small, asking people for feedback. A lot of things can actually be practiced with your inner circle, spaces you feel safe and brave. 55:58 - Having a just system for trust and listening to thrive and brave spaces created: It's around setting goals, being transparent, and acknowledging their experience.  56:16 - What a 'lift and climb concept' looks like 01:02:51 - Looking at human beings, regardless if they're immigrants or refugees as owners of their destiny, not as change agents.   Key Takeaways:   "I sometimes think out of frustration; we just want to solve the problem. We want to address whatever the child was experiencing and how it manifested, like an inappropriate response. And that's very likely true at that moment. But we also have to be curious about what are the other things that occurred." - Sharif El-Mekki   "When we're talking about building communities, and classrooms, and schools, and neighborhoods and recreation centers – it's about community. How do we work together? How do we spend time together? How do we interact with each other? All of those can inform our values…and can help us improve ourselves as well as our general interactions with others." - Sharif El-Mekki   "What they (human beings) want from their leadership is a commitment to improving transparency, support, and receptivity to feedback." - Sharif El-Mekki   "One of the tenets of our work is, we're not just pushing into schools, and teaching a course, teaching one on one look but we're also engaging high school youth to be part of the solution." - Sharif El-Mekki   "My mother is my first teacher, and I love to quote about what she said, “Something precedes peace. And it's justice. If you want peace, fight for justice, because justice will surely give birth to peace.”" - Sharif El-Mekki   "Listening, with actual hearing, can support justice, because the people, the aggrieved, can share how they're experiencing things." - Sharif El-Mekki   Notes/Mentions: Zora Neale Hurston: Mary Church Terrell: Frederick Douglass:   Connect with Sharif El-Mekki:  Website: Podcast:   Connect with Raquel Ark: Mobile: + 491732340722 LinkedIn
We live in a world of ever-changing team dynamics. How do we use listening and communication as a tool to help individuals and teams adapt well to change, manage conflicts and challenges, learn and grow?  How do team structures influence finding solutions to big challenges while creating meaningful people experiences? And what are the various ways we foster listening to help us in decision-making?   Heidi Helfand is the author of the book Dynamic Reteaming. She coaches software development teams using practical, people-focused techniques, with the goal of building resilient organizations as they double and triple in size.   Heidi is currently VP of Engineering at Kin Insurance, which offers affordable coverage to homeowners in catastrophe-prone regions. Her 20+ year career in SAAS launched Procore Technologies and AppFolio to IPO and Expertcity to acquisition by Citrix. She was on the original development team that built GoToMeeting and GoToWebinar. Heidi is based in Southern California.   In this episode, Heidi shares how she nerds out with listening because it is hard and a life-long practice. She highlights that to have effective communication, it pays to give someone the space for them to articulate what they want to convey. Often, solutions can be found which help craft decisions, whether their or yours.   She also talks about her book 'Dynamic Reteaming' which focuses on building effective teams amidst continuous team change.    "People are going to come; people are going to go; your teams are going to change. Focus there. Don't go for the quest for stability, because it's unrealistic." - Heidi Helfand    Listen IN Notes:   03:22 - On discovering the power of listening: You rediscover the power of listening all the time, if you take the time to stop talking and try to focus on another person or what's going on around you, you get clues that might surprise you.   03:46 - A moment she was surprised by the clues when she stopped talking: When you're talking to another person, and you leave space, they most likely say things or offer solutions to their challenges that you wouldn't have thought of.    05:44 - Leveling the playing field and getting all voices heard: suggesting self-management strategies   08:26 - Facilitation techniques for small and bigger groups so that all voices are heard and everyone's participation is encouraged.   13:02 - What makes listening important: be generous with your attention, it might really be life-changing for the other person because they feel like its a gift, especially when they have experienced otherwise.   15:03 - What it feels like for Heidi to experience that gift of listening   16:50 - Talking about her book on dealing with team change: Dynamic Reteaming by Heidi Helfand    21:07 - What she thinks about team change: When you find that team chemistry, which I think is almost magical, in some cases, you want to keep it . But just like other things, nothing stays the same; enjoy it while you have it.   22:24 Sharing how writing her book was a process of discovery and how she used grounded theory.   26:32 - Building a communication strategy around a structure: You have a picture of the current state and the future state. And then you write an FAQ document as one structure. Then you talk to different groups of people and iterate this document that tries to bring everybody to the same point of understanding about this change that we're going to have.   38:42 - Heidi's advice to a new manager: You might not feel like you're always prepared from the start when you're doing something new. But you don't have to be perfect. You're going to learn along the way.   41:51 - Inspiring words to hear from Heidi: It's a busy world right now. It can feel quite chaotic and overwhelming, with everything we're dealing with, with COVID, with working differently. Take care of yourself, prioritize your health and your family's health, and just do the best you can. There are a lot of new challenges that we're facing, globally. Give people a little grace and space and allow for messiness. We're all in this together. Key Takeaways:    "I think you can reteam for learning and fulfillment to get into a better place. We want people to feel like they're excited to come to work each day, they're working and they're learning, and they're challenged. And it's an enjoyable experience.” -  Heidi Helfand   “You might not get it right the first time when they join a team. But in talking with people, listening to what they want to do, where they want to go. Really cultivate a kind of career conversation and you can figure out how you can best support them." - Heidi Helfand   "I try to listen as the default. Sometimes it's hard if you're particularly excited about a topic. You might want to get your words in. But I find that if you leave the space, it just allows other things to happen, and that's probably a good thing because it's more collaborative." - Heidi Helfand "You want to engage people in problem-solving, so they come up with their solutions. They figure out how they want to roll them out, and then they reflect on them and try to apply this as learning going forward." - Heidi Helfand     "I do always think you need a persistent visual of all of your people in teams. This is not an org chart. I'm talking about the software development companies that work in cross-functional teams; how you're organized is important. And I just like doing that in an open, accessible way, like a Google sheet where anybody can make changes to it. Because as the teams change and own their change, people are going to move around. And so everybody keeps this shared thing updated." - Heidi Helfand    "It's always this continual need to…refocus out and pay attention to other people. (When you focus and listen), it helps make decisions that help you figure out what to do." - Heidi Helfand Notes/Mentions:   Dynamic Reteaming by Heidi Helfand: Brene Brown: Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead : The Advantage: Why Organizational Health Trumps Everything Else In Business by Patrick Leoncioni: The Leader Lab: Core skills to become a better manager, faster:   Connect with Heidi Helfand:   Website: Email:   Connect with Raquel Ark: Mobile: + 491732340722 LinkedIn
What would happen if we would stop talking past each other and start becoming listeners just like astronauts who went to the moon? Discover how to listen like the Astronauts who went to the moon. Not only was it a life or death critical skill, listening also transformed how they understood the the world, humanity and their own existence. We can all learn from the simple techniques they used to achieve what no other person had before. An award-winning investigative reporter, Author Basil Hero speaks about what he discovered about the power of listening in his book “The Mission Of A Lifetime: Lessons From The Men Who Went To The Moon”. He shares stories and lessons from the twelve remaining Apollo astronauts who went to the moon, asking questions that no one had asked them before. In the in-depth interviews, they spoke about their true source of courage, leadership, and the quiet patriotism that it took to risk their lives going to the moon. They urge us to reframe our view of Earth to theirs where having “no identifiable nations, borders, or races; just Earthlings working together as a collective civilization”. Basil talks about how these astronauts had the powerful ability of observation and listening. In this episode, you will learn about these skills, alongside the simple techniques they used to manage stress and communicate clearly, which can be valuable to us in our everyday professional lives. He also shares their narratives and discusses how their experiences influenced him and others to become better individuals for this planet and its people.   ‘[on the Apollo 13 accident] There was no manual to be issued to the rest of the world on how to solve a problem and not panic. It's a real lesson in how to listen… or die.” – Basil Hero     Listen IN Notes:   00:51 – The lessons the 12 astronauts that landed on the moon learned from their experience: both philosophically and spiritually. How did their experience influence their perception of listening, silence, and life in general? 11:30 – Believing in something greater than oneself: Being a citizen versus a consumer, which one are you? 21:17 – What made the 12 people who went to the moon different?   24:00 – Simulating for contingency: Narratives on the special kind of communication mission control and the astronauts have, as well as the lessons we can take from these. 27:15 – Basil’s advice to humanity: If we were to listen to the voice of humanity right now, what would it be saying to us? 32:35 – Raquel on lessons from the men who went to the moon: how humankind can pull through even in a crisis moment. 33:22 – Connect with Basil and know more about his book,’ The Mission Of A Lifetime: Lessons From The Men Who Went To The Moon'.      Key Takeaways: “You don't go to heaven when you die, you go to heaven when you are born." – Jim Lovell to Basil “Listen to the birds singing. Listen to the wind. There is this notion of listening. Listen to nature.”– Basil Hero “Sometimes, the less you say and the more you listen, when you speak, it may have more of an impact on people.” – Basil Hero “What listening requires is having a completely open mind – absorbing the information that is being thrown at you then you respond accordingly.” – Basil Hero     People/Resources Mentioned: Bill Moyers: The Mission Of A Lifetime: Lessons From The Men Who Went To The Moon: Apollo 13:  Apollo 13 [ movie] -  Jim Lovell:     Connect with Basil Hero: LinkedIn: Website:   Connect with Raquel Ark: Mobile: + 491732340722 LinkedIn    
How can we teach and nourish children so that small changes have a significant impact on their transformation as well as helping our planet? And what do growing plants and listening have in common for this transformation to be possible? Stephen Ritz is an internationally acclaimed, award-winning educator, author of best-selling book, The Power Of A Plant and Founder of Green Bronx Machine. Known as America's favorite teacher and 2015 Top Ten Finalist for the Global Teacher Prize, Stephen is responsible for creating the first edible classroom in the world. He and his students have grown more than 130,000 pounds of vegetables in the South Bronx, were celebrated at the Obama White House three times, have been featured on the cover of TIME for KIDS, and are the subject of a new, full-feature documentary, Generation Growth. Stephen is now appearing in the new PBS educational series Let's Learn with Mister Ritz, was named the 2020 Change-Maker Award by NYC Food Policy Center for his response to COVID, named a 2021 Food Hero by TMZ Live, and was awarded the 2021 Artemis CEA Disruptor Award for his work, advocacy, and impact in public schools across NYC and America. In this episode, Stephen shares how farming and listening to the smallest of things are crucial in healing ourselves and our planet. Just like the plants, both need to be cultivated between planting the seed and growing them. As with our children -- to realize their goals and aspirations, there has to be nurturing in between. "The power of a soft, gentle voice really enables people to tune in. I always say, in this world of social media and so much negativity, we need to learn to separate the noise from the signal and really clue into what the universe is telling us. It's a remarkable way of doing business and going forward and finding your little place and your little piece on the planet." - Stephen Ritz   Listen IN Notes: 00:42 - Stephen being a big believer in meeting people where they're at: by looking and by listening.  02:26 - How the small things in life can bring peace and tranquility; listening to children being a critical piece -- they're making noise because they want to be heard.  04:10 - All it takes is one good, succinct message. 08:05 - Compassion as the key to tuning in to the signal of the kids. 09:56 - There are always three sides to a story: one side, the other side, and the truth.  11:07 - Why should the basic rules of life still apply despite changing technology? 12:30 - How do gardening and listening enable you to pause for a cause? 14:57 - What the beauty of farming teaches us how to nourish children. 16:35 - That one question that people are asking Stephen. 18:21 - Appreciation he receives from children that is worth life itself. 19:25 - Stephen shares what he wants people to hear.  21:44 - One thing Stephen wants us to think about and make a change in the way we treat children.  22:23 - Stephen talks about the Green Bronx Machine and its purpose: We grow vegetables, our vegetables grow students, our students grow the schools, and our schools grow happy, healthy, resilient communities.   Key Takeaways: "For me, compassion is the new curriculum. And compassion starts with hearing voices. I believe every child has a voice, and every child has a story. And our stories are our ladders to success. And if we listen, we learn, and if we learn, we share." - Stephen Ritz "In terms of tuning into the heart, into the emotion, including content, you want that content coming in a soft, gentle manner." - Stephen Ritz "Learning to be kinder, learning to be gentler, learning to slow down so that the wheels hit the ground enables you to go much faster." - Stephen Ritz     Notes/Mentions: Watch 'Let's Learn with Mr. Ritz': Green Bronx Machine:   Connect with Stephen Ritz: Website1:  Website 2:   Connect with Raquel Ark: Mobile: + 491732340722 LinkedIn
Enjoy this inspiring conversation with author Laura Hargraves, an ASHA-certified speech-language pathologist with an extensive background in the rehabilitation and healthcare field. Recently, her career has focused on public school settings, allowing her to observe how the need for listening skills has become even more critical. And more importantly, what we can do about it.   For kids, the way we deliver the message impacts how they listen and absorb what we say. In this episode, Laura shares examples of how cohesiveness of voice, facial expression, and body language are important factors to consider, if we want children to understand our message. By paying more attention to communicating with our whole selves, we can bring about change that leads to more understanding, clarity and connection with children. Teachers are also surprised about how they have more space and time to do what they love...teach. Laura share’s ideas for listening curriculum that can not only create magic, but give us more time to enjoy the magic.   "Be attentive to the whole message and the whole person that you're communicating with. Because that makes all the difference. And that's where the magic happens."  - Laura Hargraves   Listen IN Notes:   00:49 - When did she start to acknowledge the power of listening: it was so much easier to get adults to attend to what was being said, to really listen to the message and hear it and take it in, versus when working with children.  03:19 - How do children listen differently: they're paying attention not only to what you're doing with your face, but what you're doing with your body, and whether or not you're actually attentive to them as the child.  06:47 - Avoid sending children mixed messages and learn how to develop a signal to support listening. 13:08 - Real listening vs. pretend listening 13:58 - Defining general comprehension and listening comprehension in different ways than what teachers were used to doing. 16:51 - The heart of the matter in listening: Instead of asking them to repeat back directions specifically, get them to repeat back what they're actually going to do as how it relates to the direction or the situation. This will give you better understanding of how much they listened and what their comprehension is.  18:03 - How a little girl’s drawing helped her express her needs.   22:41 - Lessons learned from listening to children that parents can also use: Giving the child the ability to express themselves.  30:29 - A dream Laura wants to come true: Just like we have curriculums for reading, writing, and integrating kids into scholastic works, we need daily listening curriculum for students, to help them focus on what listening really is. And it can be fun. 33:53 - Why pay attention to signals that are happening even with adults 36:34 - The effect when listening fails between adults and kids 38:48 - How a safe environment provides an opportunity for kids to ask questions and listen more: If we're not encouraging people to ask questions, for clarity, for what we've heard, and what we've listened to, we're never going to get a clear answer.  41:24 - What you can see in families that encourage question asking 42:48 - Laura shares a better way to respond instead of when a teacher says, 'You weren't listening, so I'm not going to restate it': It is important to encourage an exchange, which improves their listening skills. 44:18 - What helps children listen: Listen to them. Because when you're listening to a child, you actually have to go back to that child and find out,' Is this what you really meant?' 45:05 - Talking about what her book titled 'That is Not What I Said,' 48:06 - Becoming more culturally attuned with language and words used as it varies in meaning from country to country. 49:19 - When does the magic happen?   Key Takeaways:   "If kids are just giving you words, but they don't understand the meaning of those words, or they haven't listened to the meaning of the whole message, they're not going to get it right." - Laura Hargraves   "Parents are really good at telling kids what to do, telling kids how to be, telling kids information but not necessarily checking in with the child to make sure that they've registered that information." - Laura Hargraves   "If we step back, and just literally take moments to listen to our kids and listen to ourselves, the chaos actually reduces, and our kids' understanding and our connection with them improve so dramatically." - Laura Hargraves   "We have to show them how to really communicate when they're not listening or when they don't understand things. So we can give them the information, so they become better listeners. So that as adults, they're not adding extra filters to things, which then leads to misinformation and misunderstandings." - Laura Hargraves   Notes/Mentions:   That is Not What I Said: Listening is Magic by Laura Hargraves:   Connect with Laura Hargraves:   Connect with Raquel Ark: Mobile: + 491732340722 LinkedIn
Imagine what could be possible if we learned to listen first? Better flow, understanding and win-win solutions that transcend cultures, beliefs, and languages. Leaders can learn how to provide a safe space and trust for a challenging conversation, which allows for a more dynamic interaction among team members, empowering them to seek solutions themselves and become proactive rather than reactive.   Colin Smith, also known as The Listener, shares stories and gives practical tips as to how to listen with deep impact. He has an innate ability to listen to people deeply and hold space which enables people to open up and share their concerns, feelings, ideas, etc. His varied background, view of the world, and inquisitive and curious mind enable him to share unusual, thought-provoking, yet grounded observations and alternative approaches to business, people, systems, and change.    In this episode, Colin shows the many facets of how people are literally “dying” to be heard, and he shares how we can manifest a listen first attitude in many ways and with every opportunity we have. This approach is how we get people to also listen to us.    Listen first, listen always, all ways. All the different ways you can listen, always do that. Because we're all dying to be heard."  - Colin Smith Listen IN Notes:   00:40 - The moment he noticed the power of listening: The idea of disruptive dialogue is you sit with someone for two or three hours, you have a deeper, meaningful conversation, you ask lots of good questions. And it really gets them thinking because it's an unusual conversation.    05:36 - What made people notice he had a gift for listening: It's not about DOING listening. It’s about BEING a listener. It's about how you arrive, how you show up, your presence, your intention underneath all of that.   09:52 - Sharing his deep thoughts about disruptive dialogue and how it shifts the environment into something that opens doors for interactions and flow of ideas.   14:21 - What happens when a leader gets genuinely interested in what others have to say in a meeting?   17:15 - How do you make people listen to you?   20:25 - What does it take to have that clarity of communication?   24:43 - One beautiful moment about listening that he didn't really expect    27:05 - Transforming the word 'conflict' in a different perspective that makes sense   28:48 - Creating trust and safety around difficult conversations   34:45 - What Colin wants leaders to learn about listening.   38:51 - Differentiating hearing from listening   40:51 - What he wants listeners to take away from listening versus hearing: Don't try and fix the problems. Let them come up with something that they think.   42:23 - The best thing about being the listener: “When I listen first, at the end of it, they can actually go away from a conversation thanking me for such a great time and telling other people what a great time they had. Actually, I say, all I did was listen. And that's because it is so unusual. It's seen as special.”   44:15 - What Colin discovers about himself in this conversation with Raquel: I appreciate your listening because you've enabled me to think better and come up with some new ways of expressing what I express.    46:33 - Is there a rule to follow when you listen first? Key Takeaways:   "If we all learn that idea of listening first, then we start listening without judgment, with curiosity, with interest, with equality, with ease. Then everything flows much better." - Colin Smith   "When you're listening, the most important thing is to BE a listener. And that's really different. It's about how you arrive, how you show up, your presence, your intention." - Colin Smith   "When we take the time to be interested and genuinely interested in the other, we might get a surprise." - Colin Smith   "Just because I have an answer doesn't mean it's the right answer. Let me ask you what you think first." - Colin Smith   "Sometimes I just need to be able to vocalize what I'm saying." - Colin Smith   "Do we care about someone to enable us to listen? Or could we listen fully, and as a result, we'd end up caring about them." - Colin Smith   "How much could be listened to from someone? And what we really get from the conversation is often a very different message." - Colin Smith   "There are no rules. We know if we instinctively are present with someone, we will know what to do. We'll know what to say. We'll know when to add in our bit. Because it feels right. And it will feel congruent to the person who's speaking." - Colin Smith Notes/Mentions:   10 Ways to Have a Better Conversation by Celeste Headlee: In Search of Excellence: Lessons from America's Best-Run Companies by Thomas J. Peters: Brenee Brown: Jane Adshead-Grant: Connect with Colin Smith: LinkedIn Connect with Raquel Ark: Mobile: + 491732340722 LinkedIn
What does it mean to listen with your heart, not just your head? And how does this help us work at a deeper level with diversity, equity and inclusivity so that we can impact real change?  Dr. Teri Varner is an academic visionary with garnered experience in teaching, mentorship, and curriculum development to meet specific educational goals. A decorated educator with demonstrated expertise in communication theory, nonverbal communication, public speaking, and active listening.  She is an Associate Professor of Communication at St. Edward’s University (Austin, TX). She holds a Ph.D. in Communication with an emphasis in Performance Studies from the University of Texas at Austin. Her ethnographic qualitative research interests range from women of color in American higher education to hair/body politics to increase the amount of classroom instruction devoted to teaching students how to actively listen in the 21st century. Dr. Varner is an active member of the National Communication Association (NCA) the International Listening Association (ILA) and Southern States Communication Association (SSCA). Her current research examines metacognitive listening strategies and takes a qualitative look at strategies that United States American students report using before, during, and after a listening event.  In this episode, Teri shares how when we are given an opportunity to use our voice, we can use it in its full capacity, to help each other, to speak up for what is right and just. She highlights how we need to give listening the time and space necessary to dig deep into where the other person is coming from for deeper understanding.   "What's important to me is that I would rather risk you thinking...there's something wrong with me...because I've asked you so many times. I am more concerned about getting it right than being embarrassed that I'm getting it wrong." - Teri Varner   Listen IN Notes: 01:10 - Teri remembers when she experienced the power of listening in a circle of women from all across the world. The key component was this idea of listening not just with your head, but really listening with your heart. 04:53 - As a newbie experiencing the listening workshop for the first time, with other women talking about what it's like to be from a marginalized community where people are often dismissive. She was amazed about our capacity as human beings to be sympathetic and empathetic. 06:37 - What is this 99/1 rule as coined by Dr. Carol McCall? 08:34 - On being a university chair for three years at St. Edward's University, the first African American department chair. 10:34 - Lessons she learned from being a university chair: expect the unexpected. 16:49 - Looking at listening in relation to action: Diversity, Equity, Inclusion 22:16 - Why it takes so long for diversity, equity, and inclusion to take its roots. 25:39 - How to allow space and time for listening: When it comes to listening, being authentic -- making sure that there's time for you to listen. 30:38 - Teri’s mantra to make sure she's giving time and space for listening: You have my undivided attention.  32:13 - How to know when you have a full understanding after listening? 37:22 - Helping others understand: “I am asking you to repeat something because I want to understand fully. That's the strength. That's courage.“ 44:39 - Finding one's voice through listening: The power of lecturing with a microphone. Becoming more conscious, cognizant of how her voice is resonating throughout the room and with her students. It has made her think about what she will say next. 48:39 - How taking time to listen to our voice helps. 52:39 - Talking about the speech which was authentic, sincere, and with power that she gave when she received an educator award: “When I wrote the speech, I wrote it thinking that if I never had another opportunity to address this group of people, this is what I would want to say.” 55:02 - Teri's final words: Speaking truth to empower.  Key Takeaways: "What is this 99/1 rule? ...99% of what they are talking about that might be causing you what your perceived as harm, or is making you angry is 99% about them. And only 1% is you. And you just happened to show up." - Teri Varner  "Sometimes it may not be enough these days just to listen when we say that we have a background in listening; it might also be that there are times when as a result of listening, we really need to be proactive." - Teri Varner "To be both reaffirming of diversity, equity and inclusion, we want to include everyone, but still, celebrate our uniqueness and the challenges in between." - Teri Varner "Empowered listening is about knowing that you are devoting your energies to simply showing up for that person and not focusing on anything else other than what that person is sharing with you." - Teri Varner "If you don't understand what somebody has said, don't pretend, don't make it up. Just ask for help." - Teri Varner "When I decide that I'm going to take ownership and have control over the quality of the sound of my voice, then giving speeches or making presentations might not seem as daunting as it would have otherwise." - Teri Varner "If you have a voice, make sure that you use it to its full potential." - Teri Varner   People/Resources Mentioned: Dr. Carol McCall:   Connect with Teri Varner: LinkedIn:   Connect with Raquel Ark: Mobile: + 491732340722 LinkedIn
It doesn’t matter what background you have, or what type of job you do or the experiences you have, imagine what could be possible when you learn how to listen to your creativity? Robbie Bach, who is best known for founding and leading the team that created the Xbox did just this. And this process surprised him with his first novel, a thriller The Wilkes Insurrection, published in 2021.  Today he is an entertaining storyteller and catalyzing voice who writes books and speaks to audiences on leadership, creativity, strategy, and civic issues. During his twenty-two years at Microsoft, Robbie worked in various marketing and business management roles—including supporting the successful launch and expansion of Microsoft Office and leading the creation and development of the Xbox business.  Then as Microsoft’s President of the Entertainment and Devices Division, he was responsible for the company’s worldwide gaming, music, video, phone, and retail sales businesses until he retired in 2010. He currently chairs the board of the Bipartisan Policy Center. He also serves on the national board of governors for Boys and Girls Clubs of America and Magic Leap, an augmented reality company. He previously served as a board member of the US Olympic and Paralympic Committee, Sonos Inc., Brooks Running Company, the Space Needle Inc., and Year Up Puget Sound. He is the co-owner of Manini’s, Inc., a gluten-free pasta and baking company. In 2015, he published his first book, Xbox Revisited: A Game Plan for Corporate and Civic Renewal.  In this episode, Robbie shares stories about how he learned to listen to his creativity in order to write his first fiction. And you might be surprised at his process. Learn how to shift working with your strategic brain to listening to your creative brain and how may take an unexpected path as a story unfolds. He also reflects on what he has discovered this year through writing the book and how this is connected to leading a team, self-awareness and collaboration. Even though the book is a fiction, he hopes that when readers put the book down, they walk away and have learned something. He would like to hear from you about this!  "You have to be able to listen to yourself and to listen to what's going on inside your head, which is a weird process. It's just not natural, honestly. But very powerful." - Robbie Bach Listen IN Notes: 01:02 - The first moment that he started to notice the power of listening: We're literally sitting on two little chairs, about a meter apart. And each person is supposed to talk about something deeply emotional and meaningful to them. And the other person is supposed to listen and give them feedback cues without saying anything for a full minute.  02:55 - What has been most challenging for most leaders: Figuring out how to listen completely and not just pretend you're listening, but actually hear what the person is saying, understand the process and continue to process it before you respond.  04:02 - He shares his experience learning to listen his creative side: It was a challenge for me to listen to a different part of myself, and a different part of my brain -- a part of my brain that was not about strategy and marketing and communications, messaging and those types of things, but was instead about this creative story, which turns out to be an action thriller. 06:27 - What was the shift to listening to his creative side: You actually have to listen to the emotive part of your brain. 09:37 - The way he developed the characters in the book: Creativity is not a solo act. I had a couple of different forms of interaction to help me. 12:17 - Discovering how listening to ourselves, even if it seems egocentric is a very powerful lesson to learn: “I have to listen to myself.'  15:10 - How his second book turned into a thriller without intending to: I decided to write out of my fears.  20:00 - The one thing that surprises him the most writing the book 21:08 - What is an 'author's art' 22:21 - Commonalities in writing a book and leading teams and groups in a corporate setting 24:31 - One piece of advice he shares: This concept of self-awareness. And really, as best you can, try to understand who you are as a person.  26:25 - The Avengers Theory of Leadership: superpower is the thing that makes you uniquely talented. In addition to knowing your Avengers superpower, you have to know your kryptonite. You have to know the things that you are uniquely bad at. 28:35 - What is Robbie's superpower? 30:22 - Talking about the confession he wrote on LinkedIn 33:22 - The type of change he is mining: Productive constructive engagement and how to do it in a way where people listen, hear what others have to say, and then collaborate. 35:06 - What is the goal of his fiction book, The Wilkes Insurrection? 37:54 - A tip on how to listen more. 41:23 - The Wilkes Insurrection launch date 42:31 - Robbie’s final message: It's okay to think about myself as an individual and do things that are good for me. But at the end of the day, I have to think about what's good for the community, as well.  Key Takeaways:   "I haven't talked to a single author who uses the same process for writing their books. You have to have your way." - Robbie Bach   "I think it would be incredibly more valuable as a worker, as a friend, as a leader, if you actually understood yourself better." - Robbie Bach   "You can't create a self-awareness of who you want to be, you have to create a self-awareness of who you are." - Robbie Bach    "It's really incumbent as leaders and as people to understand what our superpowers are and to be honest with ourselves, about what we are truly great at." - Robbie Bach    Notes/Mentions: Book: The Wilkes Insurrection by Robbie Bach: Connect with Robbie Bach: Website: Facebook: Linkedin: Twitter: Connect with Raquel Ark: Mobile: + 491732340722 LinkedIn  
Let’s span the globe with listening activities that focus on creating and strengthening connections. Listen to connect.  Mentioned Resource: 2021 IDL THEME: LISTEN TO CONNECT IDL 2021 will be held on September 16, 2021. Connect with Raquel: Website: Linkedin: Facebook: Instagram: 
  Too many interruptions are taking us away from what truly matters. We also see leaders afraid to listen. And this blocks the dynamics of listening, preventing a decision to trickle down to the lower echelons of the organization. Sense-making is a process that uses listening as a tool to foster learning that encompasses innovation, creativity, and transformation. It supports all voices being heard and leads to successful business outcomes while having positive societal impact and a sense of belonging. Dr. Gemma Jiang is the founding director of the Organizational Innovation Lab at the University of Pittsburgh. As a complexity leadership scholar and practitioner, Gemma is committed to bridging the "knowing-doing" gap by building capacity for addressing complex social challenges. She is involved in a diverse set of projects, including a National Science Foundation-funded convergence research project on circular economy and two Pittsburgh locally funded projects: the Pitt u.lab hub and the Adaptive Space.  In this episode, Gemma shares how projects she started, like, 'Let's do lunch' and 'Ideation Expo', set the tone for sense-making in its true meaning. Voices from the bottom are heard and listened to; fear barriers are broken, their concerns and aspirations taken into consideration. A picture of bottom-up and top-down interaction through listening can create an environment of learning and belonging. "Listening engenders belonging. Learning and belonging mutually reinforce each other." - Gemma Jiang Listen IN Notes: 00:01 - One of the key tools in sense-making: listening to each other and listening to the environment, making sense of it, and making adaptive changes based on what you hear.  02:35 - Relational measures and ecosystem awareness: how individuals work together with fellow team members. 06:05 - How you make sense of the ecosystem: you develop your relationship with the community you're a part of no matter how small or big. 08:17 - Understanding a bigger system through giving and receiving. Speaking through dialogues. 10:24 - Why everybody is so busy: there is not enough sense-making. 13:02 - An initiative she started called 'Let's do Lunch' -- a very bottom-up approach to listening.  17:36 - What is this 'Ideation Expo' she created -- where the bottom-up dynamic meets the top-down dynamics. 21:14 - Turning fear into taking action 24:27 - Do you listen to the fear, or do you listen to one's future highest potential? 25:06 - Where she experienced the power of listening: Asian culture gives more emphasis on listening versus the western culture 27:24 - The importance of sense-making where once you start to see things differently, the solution surfaces. 31:43 - Questions she asks in her research: How might organizations create enabling conditions to center listening and questioning? 32:20 - Where this question led her: Learning is only part of the story. The other part of the story is belonging. 36:20 - Listen to your people, they might have the answer.  37:05 - How can leaders listen to their people? 40:05 - Why are leaders afraid to listen? 42:56 - What are adaptive spaces and how can they support organizations? 49:49 - What does adaptive spaces encompass other than the physical space? 55:39 - How is listening tied to gratitude? Key Takeaways: "I think people...are too busy with action-taking. And that almost like a group of arrows, shooting out and around at the same time. There's no coordination, and there's no coherence in it. And the arrows are canceling each other out...That's why everybody's so busy; you are busy canceling out each other's efforts." - Gemma Jiang "The mirroring back was absolutely amazing. It was like I became an owl; it's like I had a 360 view of the events. I was able to see perspectives and aspects of my challenge that I would never be able to see with my own perspective." - Gemma Jiang "When everybody listens from their perspective, and when they mirror that back, it helps you to see your situation differently. It also helps you to see where the listener comes from. It's like all of a sudden multiple lightbulbs came out. I came to know myself better, my situation better, and also I came to know my listeners better." - Gemma Jiang "If you have a question, listen to your people; they might have the answer." - Gemma Jiang "A lot of times, we have this illusion that if you are a leader, you have a lot of space. But I think the reality, especially in more hierarchical organizations, it’s totally opposite. The higher you are in the hierarchy, the less room you have to be creative. What's more, the system demands you to carry on the agenda of the system." - Gemma Jiang "Adaptive space stands in between the bottom-up dynamic, which we call adaptive leadership, and top-down dynamic, which we call administrative leadership. And adaptive space stands right in between these two and connects them." - Gemma Jiang "I often tie listening with gratitude. Because it's a rare connection. It's a weird connection. But, in my mind, it makes sense because they are both in a state of receivership." - Gemma Jiang "Organizational transformation is grounded in individual transformation. One message is probably to investigate and examine personal relationships with listening, and then bring those new insights into organizations and into any relationship that we are part of, what a transformative effect it has." - Gemma Jiang Notes/Mentions: Theory U by Otto Scharmer: Otto Scharmer: Connect with Gemma Jiang: LinkedIn Connect with Raquel Ark: Mobile: + 491732340722 LinkedIn
Have you ever noticed how rushing conversations and negotiations can create unnecessary misunderstandings?  Or even cause us to miss the point which can lead to critical business outcomes? How can you intentionally listen leading to more effective, innovative solutions? Feedback loops integrating asking, listening, connecting and developing are key towards successful negotiations and building strong business relationships.  With over 30 years of international business management experience, Juergen Scherer shares how he puts this into practice and how this has had a huge impact in the business world. He is a Business Consultant, Coach and Lecturer at BXB Exchange, and a Senior Executive & Member of Executive Committees. His experience ranges in many areas with a strong focus on Sales, Key Account Management, and Procurement / Supply Chain Management within Global FMCG, Chemical and Industrial Packaging Industries. In this episode, Juergen talks about reflective listening and how it is needed for negotiation and sales with business partners to reach a win-win-win solution.  "Listening is a core element. And it's often overlooked...It is a combination of asking, listening, connecting, and developing."  - Juergen Scherer  Listen IN Notes: 00:39 - Talking about his first conscious recognition of the power of listening: reference to Stephen Covey's The Seven Habits of Highly Effective People, particularly one which says, 'Seek first to understand, then to be understood.' 03:16 - One exercise that struck him the most on the power of listening: a seller-buyer negotiation role-play called the orange quarrel 07:13 - Listening as a significant step in combination with other steps you need to develop relationships important for negotiating with your business partners. 10:34 - What is reflective listening, and how does this help in the conversation or negotiation process? 16:04 - How superficial conversations leads to massive misunderstandings 20:25 - Reflection on the pace Juergen speaks: One way to give your own thinking enough time even as you speak. 21:44 - Referencing material by a marketing professor talking about the responsibility that comes with saying, 'I understand.' 24:51 - Why is it not good enough to ask a question with a yes or no answer: a classic example for a closed question. 28:05 - Deepening relationships between companies more than just being transactional 30:56 - 'Connect and develop' -- Juergen shares his personal experience with Procter & Gamble and the start of open innovation among companies 35:56 - How to understand unmet or unspoken needs -- asking open questions, listening, ensuring that there is some understanding is the starting point for developing the solution.  39:10 - Creating innovation, ideas, and solutions and nurturing relationships 40:46 - Advice for people just starting out in their careers: Self-awareness of those aspects of listening, seek out training opportunities, practice each and every day and seek out feedback. Key Takeaways: "Listening is a core element. And it's often overlooked. But it only makes sense, and it only is a component of moving forward and achieving something if it is in a sequence of activities. It is a combination of asking, listening, connecting, and developing." - Juergen Scherer  "Everything in a relationship, not only in a business built on mutual trust. And this is where I believe listening has an enormous influence as a trust-building factor." - Juergen Scherer  "The reality is, two-thirds of global trade is in business to business...And in a B2B context, what we are talking about is a continuous process over days, weeks, months, years. It is a constant coming back to conversations, to negotiations, to trust-building steps, to relationship management, and back to the listening aspect." - Juergen Scherer  "What we both agreed on as mutual understanding a week ago might have changed. So don't assume that once you have achieved this understanding, it will stay forever. It won't. Because all our life circumstances and business circumstances are moving targets. We know that, and new things could have happened. So I need to start over and reassure. And again, ask, listen, and understand before I move forward." - Juergen Scherer  "The open question asking, the listening, the ensuring that there is some understanding is the starting point for developing the solution." - Juergen Scherer  Notes/Mentions: The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change by Stephen Covey:  The Harvard Business and the Harvard Law School: Getting to Yes:  Connect with Juergen Scherer: LinkedIn Connect with Raquel Ark: Mobile: + 491732340722 LinkedIn
Listening unites and connects us. Taking time to stop and listen to others, despite culture, race, sexual orientation, views, can create a deep human connection even when we have strong differences of opinions.  The powerful transformation brought by listening is one of the simple changes the world never knew we actually needed. No limitations, no differences, just human connection and acceptance through listening. Juliana Tafur is the creator of Listen Courageously, award-winning filmmaker of “List(e)n”, board member of the International Listening Association, and former Discovery networks content executive. She is convinced that listening to stories has the ability to change us.  She has been on a listening journey since producing “List(e)n”, a documentary that brings together people on opposite ends of the spectrum to connect at a human level and transcend their differences.  She’s the CEO of Story Powerhouse, and via award-winning films creates safe spaces for employees at organizations and academic institutions to share, listen to each other and learn skills to cope with today’s challenges. “Listening is transformative. It's the most powerful thing that anyone can engage in. And it's so simple, but we don't know enough about it. And we are not given opportunities where we can engage in pure, deep, and sincere present empathetic listening.” - Juliana Tafur Listen IN Notes: 00:33 - Julianna shares the first time she realized the importance and impact of listening 03:13 - What did Juliana do after noticing the undeniable power of listening? 04:21 - All about Juliana’s Listening Courageously Workshops and how it has influenced people 12:54 - Where does the feeling of satisfying relief come from after taking Juliana’s workshop? 14:57 - Juliana talks about communication boundaries and listening problems at an organizational level 17:24 - What do organizations and NGOs ask and what do they receive afterward? 22:22 - Juliana shares what drives her forward in pursuing listening and helping people to understand its powerful value 26:12 - Words to describe Juliana is bringing her whole self to her work 27:55 - The realizations and learnings of Juliana after creating a micro-universe that beautifully shares the power of listening  30:23 - Juliana shares what she would love to understand more about listening 32:14 - Juliana talks about the common questions she’s been asked in workshops 36:29 - Juliana’s ideas and thoughts on how listening can be implemented or happen more in organizations Key Takeaways: “We connect at a human level with people, regardless of who we are, where we come from, and who they are, or what their story is.” - Juliana Tafur “When we listen courageously, when we step out of our comfort zones and understand that at the end of that discomfort of, "You believe this. I believe that. We're never going to agree.” ...there might be a sense of relief when we stop to get to know each other.” - Juliana Tafur “A lot of people don't think it's possible to connect across our divides and across our differences as people. And they are relieved, because we're all so tired of it, whether we want to recognize it, acknowledge it or not. We're just exhausted.” - Juliana Tafur “(Listening) is more about creating spaces for people to voice concerns, to voice what they have gone through.” - Juliana Tafur “We are all recognizing that we are not separate from what is happening around us.”  - Juliana Tafur “By creating spaces where people are sharing what has impacted them, we are opening the door for them to do the same when they go back to work. We are opening the door for people to acknowledge..."This has happened to me...because of the color of my skin or my race or cultural background." - Juliana Tafur “We are actually suggesting that...those things that have shaped us and matter to us also inform what we bring to the workplace, the way that we see things, decisions, creativity. We bring solutions that we might contribute with passion, especially things that we care deeply about, because of what we have gone through or experienced in life.” - Juliana Tafur Connect with Juliana Tafur: Website: Facebook: Instagram:  Linked in:  Connect with Raquel Ark: Mobile: + 491732340722 LinkedIn
Consider a time when you spent a lot of time and resources with a group trying to solve a problem, and it seemed like nothing happened as a result. You didn’t feel valued and thought you wasted your time. You wouldn’t do that again. Annie brings clarity as to why this happens in the decision-making process and what the bigger story may be. She helps us consider our role of listening as a leader and how to move beyond checking off the listening box to instead be an effective leader, inspiring people to continue to be engaged in the work that matters. Annie Rappeport is a current International Education and Policy Ph.D. candidate at the University of Maryland, College Park and an Ann C. Wylie Dissertation Fellow for 2021. Her research focus areas are memory construction, peacebuilding and conflict transformation after conflict and natural disasters. In 2020,  Annie received the University of Maryland Outstanding Graduate Student Distinguished Service award for her two years of service as the Graduate Student Government President, as an active representative on university task forces related to mental health, affordability and access in higher education, diversity and inclusion and civic engagement. Annie is an active member of the International Listening Association and the National Coalition for Dialogue and Deliberation furthering her commitment to the value of listening based servant leadership and community engagement.  Alongside her dissertation, Annie pursues research related to strategic listening and effective dialogue towards health democracies in the United States and in the Israeli-Palestinian context. Her work in dialogue and listening in healthcare settings led her to Dublin, Ireland to speak for the International Listening Association. Annie has testified repeatedly at the Maryland General Assembly for student related issues including the Student Voter Empowerment Act and the Right for Graduate Student Employees to Collectively Bargain.  In this episode, be surprised at how listening catalysed a shy, quiet person into a strong leader working with complex situations. Annie will share her story as well as help you to understand better what is needed so that the value of listening is not lost.  Annie also talks about how power plays a role and how to work around those who choose not to listen. She touches on the non-verbal form of listening, where breathing is one way to cue into what's going on in another person's mind and heart. She also talks about a balanced way of having a dialogue-focused listening conversation where you not only take in what others have to offer; you also contribute to enhancing communication for better decision-making and change. "Human relationships are what matter. And being authentic, learning about the people you're working with, the people you represent, the people you lead, and following through with them and showing your gratitude to them are the whole cycle. And it needs to happen over and over."  - Annie Rappeport  Listen IN Notes: 01:46 - Annie shares her interesting childhood experiences of listening, which now has a huge influence on how she listens. 04:42 - She shares how she was always shy, curious and in an listening absorption mode to best relate to the circumstances. 06:12 - That pivotal (and scary) moment that influenced her approach to listening where listening and having a voice is now more balanced - she calls this dialogue-focused. 11:52 - Listening as the core to about every area; also listening to nonverbal cues 13:00 - Annie shares how breathing and listening interplay. 16:24 - How this listening approach helps in education: the shift from absorption to a more participatory mode 20:12 - Leadership is listening to the environment, and being in tune with your community as well. 22:55 - One impactful listening experience she has: ongoing research projects understanding better the efforts of peace-based organizations that are centered around listening, specifically between communities in the Middle East, in Israel and Palestine. She shares examples of how to help listening be possible, also in extreme circumstances of conflict and how this supports overall leadership development.  29:40 - Power dynamics: How it impacts how much people are willing to share, listen, and act upon what they're hearing. 31:07 - What does it mean for leaders to listen and not just check off a box? 37:35 -  Understanding the power dynamics to help get positive ideas to come alive. 46:16 - A missed opportunity: when elements of a discussion had been integrated into a decision, but it never got relayed back to those who were part of the conversation. 52:17 - Why it’s important to be aware of these gaps: the need for follow through after being in the listening sessions 53:04 - Annie’s nugget of wisdom that could impact you personally and at work: Be the leader in your world, wherever that is. That you are making sure those gaps don't happen. 58:23 - How to listen being curious with empathy and compassion: taking a moment to unlearn your preconceived notions, and making yourself a blank slate, even if it's just for a moment Key Takeaways: "Listening just to how the people around you are breathing can really tell you so much about where they are in their minds or in their hearts." - Annie Rappeport "When people feel listened to, it just changes everything." - Annie Rappeport "Those one-on-one conversations are what people remember; it's how I've been able to keep in touch with and have long-lasting relationships with the people I work with, which is meaningful, personally, to me. It made me, more importantly, effective as a leader; I remember them as a person...And I know at a  meta-level, that helps me truly advocate for them better." - Annie Rappeport "If you're able to, before you ask a critical question, take a moment to pause and wipe your brain clean of your preconceived notions. It can make for some incredible moments of mutual understanding. And I think those are important in dialogue and listening scenarios." - Annie Rappeport Notes / Mentions: New Story Leadership: Connect with Annie Rappaport: LinkedIn Connect with Raquel Ark: Mobile: + 491732340722 LinkedIn
Being a leader in a Vuca (volatility, uncertainty, complexity, and ambiguity) world is not easy and according to Susanne Marell, requires listening. And listening takes different forms. Listening to the market and customer trends, listening to my team needs, listening to individual needs and listening to feedback from my team, not to mention the questions that arise.   How can we listen in a way that gives us energy to think strategically and create success in a company, even through challenging mergers and acquisitions.   Susanne Marell is CEO of Hill+Knowlton Strategies in Germany. Before joining H+K she was Managing Director at JP KOM and prior to that she served as CEO of Edelman for six years, overseeing the acquisition and merger with ergo Kommunikation.   She started her career as a consultant with the agency Kohtes & Klewes (now Ketchum). In the following years, Marell worked for companies such as Schering, Hoechst and Aventis CropScience. As Head of Communications and Market Services, her responsibilities included strategic communications support for merger and acquisition activities. In 2000, she moved to the chemical company Cognis and, as Vice President Corporate Communications, took over the management of worldwide corporate and sustainability communications. Following the acquisition of Cognis by BASF in 2010, Susanne was responsible for global brand management as Vice President Corporate Brand Management at BASF in Ludwigshafen.   Susanne is a certified systemic consultant and change expert. She has many years of international experience in communications, marketing and sustainability, both on the corporate and agency side. In addition, she is a co-founder of the German network of "Global Women in PR" and has built up the initiative "Next Gen Leadership" as a member of the extended board.   In this episode, Susanne Marell shares how continuous feedback is needed to be a great leader; it helps you listen to make a more objective assessment while keeping you on the pulse of the organization, what your team needs and how you can move together towards a common goal with market trends top of mind.   She points out that psychological safety, where people are provided a safe space to be heard without fear of consequences, ensures open and honest feedback.    She also highlights the importance of leaders understanding market and customer trends first when leading teams. She calls this an outside-in approach so that you can understand the bigger picture around what you want to achieve by listening to all the stakeholders.   "A leader needs feedback to be a good leader."  - Susanne Marell Listen IN Notes:   01:10 - The first time she experienced being a communication practitioner and becoming a good leader 02:40 - Only by listening in a new business model will you be able to understand the context and how things play together 05:14 - How listening supported her leadership role as being part of an integration team 9:25 - To better understand what is behind any criticism and feedback: You must learn how to frame things, dig into the details, and learn the context of what you put in your story line,. If they [colleagues] are positive towards you, they will  stress test your vision. 13:57 - Feedback being the highest value for a leader 16:46 - Providing psychological safety in leadership sessions 19:13 - Going in front of people [employees and investors] even in uncertain times and you don't know all the answers 21:28 - What it means to be a leader in a VUCA world 23:13 - Focusing your team on the outside in 24:56 - Giving a Northstar is just as important as giving people the 100 criteria 27:08 - What does being agile in today's world mean? 37:50 - He who poses the questions is the one who leads 43:28 - One listening style: Posing questions on a 360 degree angle 45:23 - Having a full scope of questions beyond Zoom meetings avoids risks in losing so  many things 47:48 - Finding the right way to be on the pulse of your organization, of your teams, and of  your decisions 49:43 - Creative ways you can do where voices are heard outside of work environment 51:38 - Is listening agreeing to what people say? Key Takeaways:    "In all of these projects, where I was part of integration teams, I simply had to listen very well first to give a good recommendation about how we could integrate teams. But also to develop the vision of why these companies work together and put this vision in a storyline, which would be understood by all people globally." - Susanne Marell   "Feedback is something which is of the highest value for a leader. If I'm getting feedback, this helps me to develop, but it also helps me to give a better analysis of where my team stands where my plans stand." - Susanne Marell   "The positive part of listening is you get feedback." - Susanne Marell   "Leading in uncertain times simply means that you have to navigate your team through those times as best as possible, even if you don't always have the answers." - Susanne Marell   "It is best to tackle with trust. Because if I trust my people that they will strive for the best solutions, they will come to me for guidance, then it's easier for me to decide without having all the facts." - Susanne Marell   "Your North Star is of even bigger importance. Because if you have the direction clear where you would like to go, then at least you have a kind of decision corridor, even if you do not all have the facts and things are changing." - Susanne Marell   "When we just focus on Zoom teams and just checking where we stand with our business, we will lose so many things. Now we have a full scope of questions adjusted to the person I talked to." - Susanne Marell Connect with Susanne Marell:   LinkedIn  Facebook Instagram Twitter   Connect with Raquel Ark: Mobile: + 491732340722 LinkedIn
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