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Hi! I'm Alicia, host and producer of the Business Infrastructure podcast, and I have a confession to make. * When I analyzed the show’s most downloaded episodes, I was shocked to learn that a monologue I recorded back in 2018 about my experiences in Cuba made the list. * I was shocked because this was a recording I did while I was still very new to the podcasting industry and honestly didn’t know what I was doing. But one thing I did know was my passion for business infrastructure and operational excellence. It’s what led me to share my observations and experiences during a visit to Cuba and how they apply to the way we operate our small businesses. * For example, I was intrigued by the continuous preservation of cars, culture, and cuisine but the lack of maintenance of many homes and buildings. In this episode, I share the role that various economic factors play in our ability to maintain and preserve the businesses we build. I also discuss the role that dashboards play in keeping the score of our daily operations. I hope you enjoy listening to this “oldie but goodie” episode. If nothing more, may these lessons serve as a cautionary tale of the importance of developing processes to monitor all aspects of your business to minimize both risk and…ruin. *   📝 Resources & Show Notes:  https://www.eqbsystems.com/podcast/203-the-top-12-business-infrastructure-lessons-i-learned-in-cuba-with-alicia-butler-pierre ❓ Got questions? Send them to me on Twitter or LinkedIn. 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
Hassan Dantata is a promising young entrepreneur who made a lasting impression on us here at the Business Infrastructure podcast. Considering his tenacious spirit, high energy, and warm personality, it’s no surprise that his original interview also made it to our list of the top 12 most downloaded. * Ten years ago, Hassan found himself alone in a hospital room. He’d just had a bone marrow transplant that required isolation for two months with a 50/50 chance of survival. With nothing but his “imagination and a dream” along with a burning desire for a smartphone, his resourcefulness led him to become an eBay vendor. * Eventually, his entrepreneurial career evolved from being an e-commerce vendor to starting a full-service digital solutions agency for the optical industry, Raven & Macaw, Ltd. His youth advocacy work has earned him coverage in GQ and British Vogue magazines and the World Economic Forum. * In this episode, Hassan describes how he came to carve a niche and the specific actions he’s taking to build a SaaS company rooted in operational excellence. You’ll also discover how he’s navigating the challenges of recruiting top tech talent. If you’re looking for inspiration to start or grow your business following a personal setback, then Hassan’s story of resilience, tenacity, and consistency may be just what the doctor ordered!   📝 Resources & Show Notes: https://www.eqbsystems.com/podcast/202-the-top-12-how-to-create-an-operational-excellence-culture-in-a-tech-startup-with-hassan-dantata    ❓ Got questions? Send them to Alicia on Twitter or LinkedIn. 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
As the world becomes noisier, gaining recognition as being at the top of your game is no small feat. Yet some people figure out the formula for showcasing their talents despite the noise. That’s why it’s no surprise that our original episode featuring Dorie Clark, a master of self-reinvention, made it to our list of the top 12 most downloaded. * As a consultant or service-based professional, scaling your unique skills and subject matter expertise may seem impossible. However, Dorie is proof that it is in fact possible. She went from growing up in a small town with limited resources to become the world’s #1 communication coach as well as a prolific author, Harvard Business Review contributor, influential speaker, and renowned professor. How did she do it? * In this episode, Dorie shares her proven organic marketing strategies to leverage your core competency, reinvent your personal brand, and increase your visibility. Become a highly sought-after recognized expert and watch the money pour in!     📝 Resources & Show Notes: https://www.eqbsystems.com/podcast/201-the-top-12-how-to-scale-your-personal-brand-become-a-recognized-expert-tips-from-dorie-clark   ❓ Got questions? Send them to Alicia on Twitter or LinkedIn. 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
For the past four years, this show has consistently aired every week, not missing a beat. This consistency is only a part of our success formula. Other factors include amazing guests, subscribers and listeners like you, and an all-star team! * The Business Infrastructure podcast started as a scrappy idea of host and producer, Alicia Butler Pierre. What she originally thought would simply be another means of sharing operational resources with small businesses has now evolved into a global movement with listeners in over 60 countries. * But this did not happen by osmosis. As the podcast grew in popularity, so did Equilibria, the company behind the podcast, and its need to scale up back-office operations.    * In this episode, you get to hear directly from some of the people behind the scenes who each possess a superpower that they contribute to the mosaic that is the Business Infrastructure podcast. Joining us in the celebration is Jared Easley, the co-founder of Podcast Movement – home to the world’s largest community of podcasters. If you’ve wondered what it takes to produce and promote this show, then here’s your chance to find out! Listen and be inspired!   📝 Resources & Show Notes: https://www.eqbsystems.com/podcast/200th-episode-meet-the-business-infrastructure-podcast-team-with-special-guest-jared-easley  ❓ Got questions? Send them to Alicia on Twitter or LinkedIn. 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
Mohammad Ali Ajlouni may not float like a butterfly or sting like a bee, like the famous boxer by the same name, but he is a champion – a champion of operations. And it might very well be the reason why his original episode made it to our list of the top 12 most downloaded. * With over 37 years of combined experience as a high-ranking military official, chemical and industrial engineer, COO, and board member, he recognizes problem-solving as the cornerstone for continuous improvement. In fact, he worked on a team that started the first auto manufacturing company in Jordan. * In this episode, Mohammad takes us on an A-to-Z tour of all things operations and explains why he believes, “If CEOs do not understand operations, they are bound to be replaced.”     📝 Resources & Show Notes: https://www.eqbsystems.com/podcast/199-mohammad-ali-ajlouni-shares-everything-you-need-to-know-about-coos ❓ Got questions? Send them to Alicia on Twitter or LinkedIn. 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
This was the second episode to ever air on the Business Infrastructure podcast in 2018! It’s one of our Top 12 most downloaded episodes to date… * Being insane isn’t necessarily a bad thing, especially when it comes to managing fast growth in your small business. Find out why in this episode as Alicia Butler Pierre makes the case for insanity in your business operations and why business infrastructure is vital to not just talking about taking your business to the next level, but actually doing it! * Learn two real-life examples of how the original founders of now popular business software products not only recognized the importance of business infrastructure in scaling their businesses but made strategic moves to ensure it happened. Both are to be admired for this recognition and decisive action. * But one founder enjoyed success unparalleled and the other, well, you can be the judge of that.   📝 Resources & Show Notes: https://www.eqbsystems.com/podcast/198-the-top-12-why-every-small-business-needs-business-infrastructure-with-alicia-butler-pierre ❓ Got questions? Send them to Alicia on Twitter or LinkedIn. 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
It’s no surprise that Dr. Frank Barsi’s interview made our list of the Top 12 most downloaded episodes. The covid-19 pandemic and the associated supply chain disruptions offered a wellspring of interest in Lean and Six Sigma quality frameworks. Discussions around operations, once confined to the back office, have now earned their rightful place in the forefront of critical decisions made by technicians, front-line managers, and executives alike. * Back in the early 1970s, Dr. Barsi escaped communist Hungary under the cover of night. He swam his way to Austria and eventually arrived in America with literally just the clothes on his back. Determined to start a new life, he quickly joined the U.S. Army. He would later go on to earn multiple engineering degrees. It was at his first job out of college that he was introduced to Six Sigma. At that time, the quality framework was well received in Asia, but not in America. * In this episode, Dr. Barsi reflects on his 40-year career in the aerospace industry. It’s a fascinating account of his journey in applying Six Sigma to improve a variety of production processes. That work spans developing flight controls for fighter jets and revolutionizing the casting industry. * Not sure what Six Sigma is or how you can apply it to your small business? Get ready to take notes as Dr. Barsi explains the framework, its key principles, and how you can apply some of its tools to dramatically increase profitability and achieve operational excellence.   📝 Resources & Show Notes: https://www.eqbsystems.com/podcast/197-what-is-six-sigma-and-how-does-it-lead-to-operational-excellence-dr-frank-barsi-explains ❓ Got questions? Send them to Alicia on Twitter or LinkedIn. 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
It’s a brand new season on the Business Infrastructure podcast – Season 16! In nearly four years, there’s so much to celebrate especially as we approach our 200th episode. That’s why this season we’re reflecting on our success factors starting with you, our loyal listeners and subscribers, as well as our top-notch guests. In that spirit, we’ve compiled a list of the top 12 most downloaded episodes to date and will re-air them this season (in no particular order). * First up is the episode featuring Maria Jones. This episode originally aired in April 2020 and because of its organic viewing success on YouTube, we knew we had to include it in this Top 12 lineup. * Maria is the Founder & CEO of Nerdy Industry, LLC which provides operations advisory services to budding entrepreneurs. She describes Chief Operating Officers (COOs) as the “innovators of execution.” Their role as second-in-command to CEOs is vital to business continuity and delivering on sales promises. Yet, many leaders don’t understand what they do and overlook operations as the core of any business. * In this episode, Maria defines what a COO is, debunks common myths about them, as well as operations, and uses analogies and examples to assert their undeniable value. She also shares key metrics every business should measure to assess performance.   📝 Resources & Show Notes: https://www.eqbsystems.com/podcast/196-the-top-12-what-is-a-coo-maria-jones-explains  ❓ Got questions? Send them to Alicia on Twitter or LinkedIn. 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
Producing the world’s first-ever audio masterclass on business infrastructure was no small feat! In this bonus episode, we pull back the curtain and go backstage so you can hear a firsthand account of what it took to produce each masterclass episode. * Jarvis Gray is our special guest host. Tune in as he guides a conversation with Alicia Butler Pierre, Cornelius Dowdell, and Clarence Levy on what it took to go from an idea jotted on paper into a full-scale audio masterclass complete with narration, voiceovers, and original music. __________ Credits: - Alicia Butler Pierre, writer, producer, narrator - Kamaria Goggins, voice actor - Frank Jones, voice actor - Sylvie Soudin, voice actor - Dominique van Dijk, voice actor - Clarence Levy III, original music score - Olanrewaju Adeyemo, audio editor   Special thanks to you for supporting this season of the Business Infrastructure podcast. We took a risk by trying something different and it paid off!   🔗 Website: https://www.eqbsystems.com/podcast/195-backstage-how-we-made-the-business-infrastructure-audio-masterclass ❓ Send your questions to Alicia on Twitter or LinkedIn. 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
We’ve come to the final episode in our 13-part audio masterclass on business infrastructure! At this point, you’ve heard six stories of entrepreneurs and leaders in small businesses trying their best to keep their cool amid chaotic fast growth. If you’ve missed any of those episodes, be sure to go back and listen to them so that you can follow along with the info contained in this episode. * Behind the impressive façade of the businesses featured in this masterclass, lies operational landmines that threaten to destroy everything these founders and leaders have worked so hard to build. * Thanks in part to the consultants they each work with, they’re able to restore order. You were able to get a detailed understanding of the work they do together in six follow-up episodes that serve as D-I-Y tutorials in this masterclass. Each consultant recommended participation in a business process workshop. And that’s what this episode is about – you’re going to get an audio-based front row seat to this workshop and learn how to create a Business Process Manual! * A Business Process Manual, commonly known as an Operations Manual, is a physical or digital collection of documentation that describes your organization’s operations with a level of detail and precision that allows your team to work without your daily presence. It’s also the seventh and final element of the Kasennu framework for business infrastructure. * In this final episode, (host and inventor of the Kasennu framework) Alicia Butler Pierre teaches an 8-step guide on basic principles for identifying and documenting key processes in your organization. Discover how to secure your intellectual property, guarantee consistent product and service quality, and keep your customers happy. You’ll also learn how the Kasennu framework sets you up for success in using advanced process improvement frameworks like Lean Six Sigma.   🔗 Links to Resources: https://www.eqbsystems.com/podcast/194-how-to-create-a-business-process-manual   ❓ Send your questions to Alicia on Twitter or LinkedIn. 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
In the last story of our Business Infrastructure audio masterclass, you met Clenard Smith. He’s determined to take his flourishing food distribution company public. But there’s one problem. He needs more physical space! Or at least that’s what he’s convinced himself. His consultant manages to convince him otherwise while also getting him to contend with the root cause of his company’s space constraints. * A Work Space Logistics plan organizes, consolidates, and segments your space into work zones according to your organization’s departments. It considers the proper placement of all team members, furniture, and equipment to ensure seamless work and information flow. It’s also one of the seven elements of the Kasennu framework for business infrastructure. * From tidying up to sprucing up, in this episode host, Alicia Butler Pierre guides you through an 8-step process to create a Work Space Logistics plan for your organization. Discover how to declutter your space, take an asset inventory, and sketch the optimal layout of your workspace. The result is an intelligent workspace design that maximizes floor space and stimulates productivity and communication. 🔗 Links to Resources: https://www.eqbsystems.com/podcast/193-how-to-create-a-work-space-logistics-plan-for-flourishing-small-businesses   ❓ Send your questions to Alicia on Twitter or LinkedIn. 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
We're well underway with Season 15 - Business Infrastructure Masterclass. Here's a quick update from the host, Alicia Butler Pierre, on what to expect for the final masterclass episodes. Great things are brewing!
Prior to the pandemic, people were already spending a lot of time in their offices likely sitting behind a computer. Now, that time has doubled if not tripled for many as companies begin to adopt work-from-home policies. In fact, there are scientific studies that show a direct correlation between the actual layout of a workspace and productivity, job satisfaction, and profitability. * A Work Space Logistics plan considers the best placement and arrangement of your team, furniture, and equipment to ensure seamless work and information flow. It’s also one of the seven elements of the Kasennu framework for business infrastructure. * This episode features the story of Clenard Smith, a no-nonsense veteran who wants to take his food distribution company public. His military background serves him well when it comes to strategy and execution but proves to be no match in his latest battle for more workspace. A consultant devises a Work Space Logistics plan to dramatically increase productivity and help him defeat this formidable enemy once and for all. * 🔗 Behind the Façade Book: https://www.eqbsystems.com/podcast/192-organized-chaos-the-story-of-clenard-smith-the-flourishing-food-distribution-company   ❓ Send your questions to Alicia on Twitter or LinkedIn.   🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!   And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
Vandana Thiagarajan was the subject of the last story you heard in our Business Infrastructure audio masterclass. She’s desperately trying to make sure she and her co-founders can once again fulfill their promises to their customers. Their consultant introduces them to the Service Delivery Blueprint as a solution for quickly pinpointing the source of missing target deadlines. * A Service Delivery Blueprint is a visual control tool that documents the people, process, tools, and metrics necessary to provide your core product or service. It offers a holistic view that shows how everyone in your company gets involved or at least provides some level of support in providing goods and services to your customers. It’s one of the seven elements of the Kasennu framework for business infrastructure. * In this episode, host Alicia Butler Pierre guides you through an 8-step process to create a Service Delivery Blueprint for your organization. Discover how to succinctly document, track, and manage lifecycle processes like order-to-delivery, farm-to-table, procure-to-pay, intake-to-discharge, and more! The result is a one-page overview of what you do, how you do it, and the associated timeframe.   🔗 Links to Resources: https://www.eqbsystems.com/podcast/191-how-to-create-a-service-delivery-blueprint-for-small-businesses-on-the-rise ❓ Send your questions to Alicia on Twitter or LinkedIn. 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
As small businesses grow, so does the need for consistency. Your ability to provide value and meet promised deadlines is only as good as the people, tools, and processes you have in place to deliver your goods and/or services.    * A Service Delivery Blueprint describes how you provide goods and services to your customers. Once defined, it enables consistency in your customer order-to-delivery process without compromising quality. It also affects how customers and vendors experience your business. It’s one of the seven elements of the Kasennu framework for business infrastructure. * This episode features the story of Vandana Thiagarajan, one of three co-founders of a promising real estate upstart in New York. They also work as the mortgage talent on a reality TV show. Lately, she’s been shouldering most of the responsibility at the expense of missing client deadlines. * Torn between growing the business or pursuing the TV show, she describes her decision as choosing between taking the red pill or the blue pill. A consultant shows her how to create a Service Delivery Blueprint to pinpoint the source of quality issues so that they can keep their promises of a fast loan processing time. * 🔗 Behind the Façade Book: https://www.eqbsystems.com/podcast/190-red-pill-or-blue-pill-the-story-of-vandana-thiagarajan-a-mortgage-companys-meteoric-rise   ❓ Send your questions to Alicia on Twitter or LinkedIn.   🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!   And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
In the last episode of our Business Infrastructure audio masterclass, you heard the story of twin co-founders, Karen and Sharen Benoit. They’ve been given a second chance to pass an audit of their mental health clinic’s records. Their consultant friend comes to the rescue by teaching them how to design a compliant Paper Records Management system that consolidates, organizes, stores, and protects their physical files. * You might be wondering, “Why are we talking about organizing paperwork in the digital age?” Some industries are heavily regulated and require the maintenance of physical files for certain periods. Paper Records Management is the fourth element in building business infrastructure. Think of it as the paper-based version of your Digital Records Management system.  * Now you can experience the satisfaction of decluttering and organizing your company’s paper records! In this episode, host Alicia Butler Pierre offers a 10-step tutorial. The result is an audit-ready paper management system that standardizes best practices for recordkeeping.   🔗 Links to Resources: https://www.eqbsystems.com/podcast/189-how-to-create-a-paper-records-management-system-for-expanding-small-businesses   ❓ Send your questions to Alicia on Twitter or LinkedIn. 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
As appealing as paperless offices are, there are still some industries that require meticulous physical recordkeeping. These types of records must comply with regulatory guidelines to legally operate. This is where a Paper Records Management system can be useful. * A Paper Records Management system links the processes, tools, and people needed to create, name, categorize, store, and purge physical data in an easily accessible, color-coded, and organized manner. It also represents one of the seven elements of the Kasennu framework for business infrastructure.  * This episode features twin sisters, Karen and Sharen Benoit. Their mental rehabilitation facility takes off following a natural disaster. But patients aren’t the only people drawn to them. Regulators are too. They can’t risk another failed audit. Help comes from a familiar, yet unexpected source who teaches them how to create a Paper Records Management system that’s compliant, audit-ready, and keeps the doors to their business open. * 🔗 Behind the Façade Book: https://www.eqbsystems.com/podcast/188-troubled-waters-the-story-of-the-benoit-sisters-the-expanding-medical-office         ❓ Send your questions to Alicia on Twitter or LinkedIn.   🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!   And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
We’re continuing our first time ever masterclass edition of the Business Infrastructure podcast. In the last episode, you heard the story of Sarah and Steve Reuben - siblings whose rivalry and siloed leadership enabled a virus attack on their family-owned business’s network. A consultant taught them how to design an Electronic Records Management system to organize, store, and secure their digital files while also protecting their operations from future digital disasters. * Electronic Records Management is the third element in building business infrastructure. It involves organizing all your digital files based on the departments you identified in the Business Parts Analysis. It also includes assigning proper access rights according to the roles identified in your Business Design Blueprint. It’s the perfect complement to disaster recovery and business continuity planning.   * Now you can discover how to create one for your organization! In this episode, host Alicia Butler Pierre offers a 9-step tutorial on creating an Electronic Records Management system. You’ll not only end up with an organized, disaster-proof system, but you’ll also have peace of mind knowing that your digital assets are accounted for and protected. With remote back-office operations and small business cybersecurity attacks on the rise, you don’t want to miss this lesson!   🔗 Links to Resources: https://www.eqbsystems.com/podcast/187-how-to-create-an-electronic-digital-records-management-system-for-small-businesses-in-high-demand ❓ Send your questions to Alicia on Twitter or LinkedIn. 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
A paperless office comes with many perks. It frees up physical space, removes geographic work restrictions, and makes information accessible from anywhere. But there’s a catch. * Without careful organization, adequate security, and an ironclad data backup and recovery plan, there’s always the risk of losing electronic records due to manmade or natural disasters. * An Electronic Records Management system specifically links the processes, digital technologies, and people needed to consolidate, organize, backup, and archive digital information in an easy-to-follow, structured manner. It also represents one of the seven elements of the Kasennu framework for business infrastructure.  * This episode features the story of feuding siblings, Sarah and Steve Reuben. Equally smart and ambitious leaders, they’re blind-sided when a malicious virus attacks their furniture store’s network. If their customers and vendors find out, it could ruin their family’s business and their brand’s good name. A consultant implements an Electronic Records Management system as a preemptive strike against future disasters and to ensure business continuity. * 🔗 Behind the Façade Book: https://www.eqbsystems.com/podcast/186-the-princess-vs-the-politician-the-story-of-the-reubens-the-furniture-store-in-high-demand   ❓ Send your questions to Alicia on Twitter or LinkedIn.   🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!   And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
Welcome back to this masterclass edition of the Business Infrastructure podcast! In the last episode, you heard the story of Albert Andoh, the optimistic child entrepreneur of an emerging tech startup. He met a consultant who introduced him to the Business Design Blueprint as a way of proving organizational capability, capacity, and scalability to investors. Now you can learn how they did it. * The Business Design Blueprint is the second element in building business infrastructure. It takes the departments and roles identified in the Business Parts Analysis and spatially arranges them according to your chain of command. It’s also like a vision board for your business that allows you to measure and track your success in achieving team expansion goals.   * In this episode, host Alicia Butler Pierre gives a guided tour on the Business Design Blueprint – what it is, how to make one for your company, and why it differs from a traditional organizational chart. If you apply the lessons, then you’ll walk away with a visual illustration of your company’s growth goals as well as a clear promotional path for each role. If there’s any business infrastructure tool that shows how you plan to grow your company, it’s this one! Listen now!   🔗 Links to Resources: https://www.eqbsystems.com/podcast/185-how-to-create-a-business-design-blueprint-for-emerging-small-businesses ❓ Send your questions to Alicia on Twitter or LinkedIn. 🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share! And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
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