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Our guest is world-famous and while you may not heard of her, you may have heard her voice!Aussie-born and now back in Australia, Karen Jacobsen’s speaking voice is in over 1 Billion GPS units and smartphones worldwide giving directions.From a single voice-over booking, she created her empowerment brand “The GPS Girl”, teaching the five directions for “recalculating" in business and life.An award-winning Singer and Songwriter, Karen's musical career highlights include sharing the bill with Norah Jones, Neil Sedaka and Christopher Cross and singing the national anthem at major sporting events including 80,000 people at the Giants Stadium for the New York Jets.A TEDx speaker, Karen has enjoyed wide media coverage including the NBC Today Show, ABC World News Tonight, the CBS Early Show, The New York Times, NY Daily News, Glamour magazine, being named one of People Magazine's Most Intriguing People and she hosted her own web series "Navigating New York with The GPSGirl".Karen's voice is in demand in the studio as a Voice-Over artist recording customised voice systems and advertising campaigns and in-person as an entertainer and speaker for Corporate events around the globe.As an Author, Karen’s book "The GPS Girl's Road Map for Your Future” gives direction for getting more of what you want in business and life.We covered a range of topics includingKaren's Hero: Olivia Newton-JohnHow Karen became "Aussie Karen" in SiriHow the recording process workedHow Karen uses voice interfaces in real lifeWill AI replace the human voice assistant completely?The time Karen found out she was the voice behind "Aussie Karen"Karen's Son's reaction to his mummy being in her phoneKaren's most interesting voiceover jobThe GPS Girl and corporate audiences on recalculatingTransferrable skills from a signer to a corporate presenterThe new reality of performing in a post-covid worldAdvice for people wanting to perform as a singer or speaker and how to build confidenceTips for improving your public speakingHow Karen recalculated in March 2020Karen's new life in The Whitsundays, AustraliaThe blueprint for a real ambassadorThe magic about The WhitsundaysThree Actionable tips for recalculating your next destinationResources mentioned on the showA Passionate Life - Ita ButroseTourism WhitsundaysOlivia Newton-JohnMore on KarenKaren on LinkedInKaren on TwitterKaren's Music WebsiteThe GPS GirlYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.com follow @AndrewGrill on Twitter or @andrew.grill on Instagram.
High-growth, high-performance companies need to do extraordinary things to remain competitive. I recently had the opportunity to see how leading professional services firm Genpact is leveraging their sponsorship of the Envision Formula E Racing team in ways beyond what they imagined when they teamed up in 2018.I was invited to Silverstone, the home of British Racing to view first-hand the Envision Racing cars, as well as speak to one of the team drivers, Robin Frijns  as well as Team principal, Sylvain Fillipi, and understand how Genpact’s partnership is giving the team a competitive advantage.Owned by leading digital energy company Envision Group, Envision Racing is one of the founding and leading outfits in the FIA Formula E World ChampionshipAs we will hear in my 2-part podcast series, the championship is more than just a racing series, it's a battle for the future. Formula E cars, powered by pure electricity, are paving the way for the cars of tomorrow.Genpact is a principal partner of the team, and as we will hear from Genpact’s Chief Digital Officer, Sanjay Srivastava, their partnership goes way beyond their logo on the cars.Genpact powers many of the solutions to analyse the reams of data from the car after each race and provide actionable insights to tune the car for peak performance under race conditions.Sanjay explains in the first podcast: “Not only have we helped deliver performance on the racetrack, not only have we helped with the race against climate change, we've actually taken these learnings and applied it to a real business.”My discussion with Sanjay was wide-ranging and covered many topics around data, analytics, and how the learnings from the racetrack are making it into their customer engagements in a meaningful way. This podcast is timely, ahead of the London 2022 E-Prix to be held this weekend at ExCeL London – home of the world's first indoor/outdoor circuit where I will be a guest of Genpact to record a second podcast with Shibu Nambiar, their Chief Operating Officer.Resources mentioned on the showLeonardo Da Vinci by Walter IsaacsonMore on Sanjay Sanjay on LinkedInSanjay on TwitterGenpact WebsiteMore on SylvainSylvian's BioEnvision Racing WebsiteLondon 2022 E-PrixDisclaimer: This podcast was a paid partnership with Genpact. I was solely responsible for the content of the podcast.Your Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.com follow @AndrewGrill on Twitter or @andrew.grill on Instagram.
What does playing soccer in your youth have to do with being the CEO of a high-growth tech company? If you’re Christina Kosmowski from LogicMonitor then it has everything to do with how to coach a team for success. Christiana was an early employee at Salesforce where she helped to develop their customer success program, and later did the same at Slack.  Her Twitter bio describes her as a customer-obsessed CEO changing the very role of IT with customers at the centre. She is a Wife, Mother, Engineer, STEM advocate, and Soccer lover. As CEO of LogicMonitor, Christina is responsible for accelerating the company’s hypergrowth and delivering on its brand promise of helping C-level executives and their teams thrive through transformation.  Prior to assuming the role of CEO, Christina served as LogicMonitor’s President, leading go-to-market strategy, R&D, customer success and operations.  Christina came to LogicMonitor from Slack, where she spent four years building and leading Customer Success and Enterprise Go To Market Teams and also spent 15 years at Salesforce, where she oversaw functions including renewals, consulting, support and customer success.  This is s a fascinating episode to peek inside the workings of a successful Software as a Service company and understand how they delight customers.  In this episode we covered:  The difference between customer success and customer service   The difference with a Software as a Service business   Biggest learnings from Customer Success teams at Slack and Salesforce   Becoming a customer-obsessed CEO   Sharing insights across clients by connecting them   Collaborating with clients   Christina’s authentic personal brand   Lessons from the pandemic   The “where is Christina” channel in Slack   Adapting management styles due to the pandemic   Analysing customer losses   How Christina’s engineering training has helped her career   What Christina said “yes” to multiple opportunities   Advice for secondary school students   The influence of soccer on leading teams   Why human relationships should be an industry priority   Christina’s Personal “board of advisors”   Selecting mentors   The best piece of business advice ever given   Innovation at Logic Monitor   Best practices to develop a customer success program   Promoting STEM in schools   Connecting the sales & engineering teams   What’s the future of customer success?   Quickfire round   Three Actionable tips to delight your customers   Resources mentioned on the showThe Leader you want to be - Amy Jen SuMore on Christina  Christina on LinkedIn Christina on TwitterLogicMonitor WebsiteYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.com follow @AndrewGrill on Twitter or @andrew.grill on Instagram.
I've always been fascinated by how technology can improve healthcare, and over the years at my keynote talks, audiences have asked me for my view of what's next.Finally, I managed to grab two leading figures on this subject: Dr Simon Wallace, Chief Clinical Information Officer at Nuance Communications, and Umang Patel, Chief Clinical Information Officer at Microsoft to help explain this important topic.Simon is a GP & public health doctor providing consultancy services to healthcare organisations. He has 20 years of commercial experience modernising & improving the delivery of healthcare. Previously he was at Hutchison 3G, AXA,  GSK & Worldcare UK.Umang has worked across commercial and public sectors in healthcare both from payor and provider perspectives and was an early employee at Babylon Health, commercial leader at Aviva, and a NHS Leadership Academy Fellow and practising clinician at Frimley Health.On the back of the news that Microsoft has agreed to acquire Nuance Communications for $19.7 billion and the transaction is now approved and complete, I spoke to Simon and Umang about how significant this alliance is for the future of digital health.They are both passionate clinicians and have a deep understanding of how healthcare will be improved with the use of the latest technologies.I managed to ask many of my "What's the future of healthcare" questions I've wanted to ask for a while, and also confirmed some of my futurist predictions.In this wide-ranging chat, we covered:The Nuance & Microsoft AllianceNuance & conversational AIFuture health plans from MicrosoftCan technology restore the NHS to full health?Open data vs patient privacyThe power of AI in transforming healthcareWhat we've learned from the pandemic about driving innovationThe success of the NHS appImporting fitness data into health systemsThe untapped power of speech & AI in healthcareWhat does the Healthcare Professional of the future look like?What does the Hospital of the future look like?The promise of a "digital pill"Using voice to establish patient wellbeingSimon's & Umang's proudest projects3 Actionable things to better understand the benefits of digital health solutionsResources mentioned on the showUnited Nation The Case for Integrating IrelandBetter Off Dead: Jack ReacherKaren Jacobsen - "Aussie Karen" Siri voiceMore on our guestsSimon on LinkedinUmang on LinkedinUmang on TwitterNuance websiteMicrosoft Cloud for Healthcare WebsiteYour Host: Actionable Futurist® Andrew GrillFor more on Andrew with replays of recent talks, please visit ActionableFuturist.com and follow @AndrewGrill on Twitter or @andrew.grill on Instagram.
In a world full of misinformation, which media sources can you trust?Enter The Conversation, an independent source of news analysis and informed comment written by academic experts, working with professional journalists who help share their knowledge with the world and deliver truthful stories that anyone can read and understand.To learn more about this unique resource, I spoke with Chris Waiting, Chief Executive Officer of The Conversation UK.Chris previously held senior management positions at the BBC and more recently at the Associated Press. He holds an MA from the University of Cambridge and an MBA from the London Business School.We discussed a number of important topics including:How The Conversation democratises knowledgeConversation's roots in AustraliaHow The Conversation addresses the decline in media trustHow The Conversation differs from mainstream mediaThe Future of Journalism in the age of misinformationThe rise of Fake NewsHow data influences the stories coveredThe tagline "Academic rigour, journalistic flair"The business modelFact-checking storiesResources mentioned in the showTim Marshall - Prisoners of GeographyMore on ChrisChris on LinkedInChris on TwitterThe Conversation websiteYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.com follow @AndrewGrill on Twitter or @andrew.grill on Instagram.
Public relations is no longer just about sending press releases - increasingly PR has become integrated with sales and marketing functions and relies upon practitioners having a solid grasp of data. To find out more about the future of PR and communications, I spoke with Heather Kernahan, the Global CEO of Communications company Hotwire.Heather has spent her career immersed in technology and moved over to Hotwire from Eastwick Communications after its acquisition in 2016.Prior to this, she was at Autodesk, where she focused on integrated brand communications and led the development of the company’s first sustainability report.Heather says she “builds outrageously successful teams, companies and brands”, and is the author of an upcoming book UNSTUCKABLE, to be published in 2022.We recorded this episode live and in person at Hotwire’s London office.Hotwire has a concept called "Behaving famously" - which means purposely going out and making connections with people; It’s an expectation of everyone that works at Hotwire, no matter the role - you need to behave famously.We discussed a number of topics related to communications and PR including:How PR has changed during Heather's careerThe most effective campaign over the last 12 monthsHow dynamic can communications be?The need for data literacy in PRThe role of PR in revenue generationSelling more "shirts and shoes"Account-based Marketing (ABM)PR reps as business peopleThe role of PR in remote sellingThe importance of your digital first impressionDiversity and inclusion in modern communications practicesThe Hotwire Into Tech initiativeEvolving the agencyHotwire's team "Behaving famously" Content that cuts through the noiseCoaching Executives around thought leadershipAre print and broadcast still important in the comms mix?Meeting the needs of a 24-hour news cycleBranded content opportunitiesHeather's upcoming Book - "Unstuckable"The one key message from the bookThe importance of Podcasts in the PR mixUsing LinkedIn for promotion & recruitmentLessons from the pandemicThe role of data in the PR company of the futureQuickfire round3 Actionable tips for using communication in your businessResources mentioned in the showDavid Goggins: Can't Hurt meJane Wurwand: Skin in the gameMore on HeatherHeather on LinkedInHeather on TwitterHeather's WebsiteHotwire Global websiteYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.com follow @AndrewGrill on Twitter or @andrew.grill on Instagram.
If you had the chance to speak with the former CMO of Salesforce about the future of Marketing what would you ask them? I had the chance to do just that on this episode of the Actionable Futurist Podcast, speaking with Stephanie Bushcemi who is currently the CMO of Confluent. She was previously EVP and CMO of Salesforce and held the same role at IHS Markit, and also spent a number of years at SAP heading their Marketing functions.We recorded the episode live at the Kafka Summit in London and spoke about a range of topics related to Confluent, and the platform Kafka that came out of LinkedIn, as well as hearing her thoughts on where marketing and events are headed in 2022 and beyond.Stephanie is a strong advocate for real-time data, especially when it comes to marketing campaigns.She was previously EVP and CMO of Salesforce, and held the same role at IHS Markit, and also spent a number of years at SAP heading their Marketing functions.Prior to SAP, Stephanie was at Hyperion, acquired by Oracle, where she spent nearly a decade, in various marketing leadership positions building the performance management category and Hyperion's presence within.An example used at the Kafka summit we were both attending was:“When you cross the road you prefer to use real-time data to make a decision that the road is clear or would you use data that is 5 minutes old?”We discussed a broad range of topics including:How Confluent came out of LinkedInThe birth of Project KafkaThe need for real-time streaming dataThe role of ConfluentData in Motion is the futureWhy Stephanie became a MarketerStephanie's experience as Salesforce CMOWhy Stephanie moved from Salesforce to ConfluentThe similarities between Confluent and Salesforce as category creatorsWorking on the Confluent IPOTips for writing an IPO S1Advice for companies considering an IPODoes going public change how you go to market?The importance of open dataHow do you build a business on free, open-source software?Adapting to marketing in a post-pandemic worldThe need for marketers to be more data-savvyGetting out of the 4 walls of marketingWhat "customer 360" really isThe value of communitiesThe importance of influencers and advocacy in B2B marketingWhat the future of marketing looks likeThe likely mix between virtual and in-person sellingLessons learned as a Manager during the pandemicThree actionable tips for marketing in 2022 and beyondResources mentioned in the showEducated by Tara WestoverMore on StephanieStephanie on LinkedInConfluence  websiteYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.com follow @AndrewGrill on Twitter or @andrew.grill on Instagram.
For many the interim model of working is not new, where senior, experienced staff are brought into a firm before a permanent role is filled. With work moving towards a more distributed model, and access to talent being widened beyond the city centres, will a hybrid workforce model, utilising freelance and permanent staff emerge? To answer this question and more, I spoke with Charlotte Gregson, PhD the Managing Director for the UK & US for COMATCH, a marketplace for independent management consultants and industry experts.Charlotte is a former consultant with a career that didn’t take a conventional path. After an academic career culminating with a PhD in Chemistry at Imperial College, her mind for molecules exposed a love for leadership after a stint in healthcare consulting.When she moved to consultancy Eden McCallum to build independent consultant teams, Charlotte began to recognise the potential the professional gig economy could bring for companies and their employees.We discussed a range of topics to do with the hybrid working model including:What does COMATCH do?How COMATCH compares to Fiverr and UpworkHow traditional consulting firms are embracing experienced freelancersHow does a talent on-demand platform work?What sort of experts and consultants use COMATCHWhat's the future for "Exec" Gig Workers?Is "The Great Resignation" real?Managing the consulting "bench"Tips for working with a distributed workforceEmerging tools to help distributed teamsUsing COMATCH StyleMatch technology to match consultants to jobsUsing AI to match clients with consultantsAre clients developing a self-service mindset to source talent?How COMATCH drives innovationA view of the freelance world in 12-24 monthsChallenges of being a tech leaderThe impact of the freelance model on traditional consulting firmsAttracting quality freelancers to the COMATCH platformThe rise of the "The Third place"The COMATCH business modelThe differences across international marketsThe resistance to adopting a hybrid workforce modelThe need for talent transformationAdvice for companies looking to integrate freelance talent into key rolesDealing with issues around due diligence, IP, security and confidentialityThe future of flexible working?3 actionable things to consider when setting a hybrid workforce strategyResources mentioned in the showMiro whiteboardPadlett whiteboardMore on CharlotteCharlotte on LinkedInCOMATCH  websiteYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.comfollow @AndrewGrill on Twitteror @andrew.grill on Instagram.
May 25th 2022, marks four years since the General Data Protection Regulation, more commonly known as GDPR came into effect in the UK and the EU.  The GDPR's primary aim is to enhance individuals' control and rights over their personal data and simplify international businesses' regulatory environment. Four years on, though, are consumers adequately protected?I spoke with James Walker, CEO of Consumer Privacy champion, Rightly, to better answer this question.James is a consumer rights advocate and entrepreneur. He founded and grew Resolver, a free, independent resolution service with 18 million unique visitors a year that has solved six billion pounds worth of issues and is the largest independent resolution service in Europe. James has advised Government, Regulators and Ombudsmen on consumer rights and how to deliver better customer services. He is on the Board of the Dispute Ombudsman, a Consumer Expert to The Office of Road and Rail, a Non-Executive Director to Consumer Scotland, a co-founder and Non- Executive Director to The Collaboration Network and an advisor to Life Ledger. We covered a number of relevant and practical topics including:What is Rightly?What does Rightly do?What has been the reaction from advertising companies?What is GDPR & what's happened since its launch in 2018?What changes are required to GDPR to make it work as intended?What is my digital footprint, and how far does it extend?How does Rightly work?Can you check if companies have replied to your removal request?The Right.ly business modelBrokering a fair value exchange for our personal dataBrand’s obsession with dataThe need for transparency and opennessOpen Bankings' influence on open dataThe role of regulatorsStaying safe onlineWhy breached data has a half-lifeRight.ly consumer research resultsWhat's next for Right.ly?Advice for the UK's Information Commissioner's OfficeThe notion of the Polluter pays modelThree things to do today to start controlling our dataMore on JamesJames on LinkedInJames on TwitterRightly websiteYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.comfollow @AndrewGrill on Twitteror @andrew.grill on Instagram.
TikTok now has a billion users, so what makes it stand out from Facebook, Instagram, Snapchat, and Twitter?To answer this I spoke with Aaron Goldman, Chief Marketing Officer of MediaOcean, a mission-critical platform for omnichannel advertising that connects brands, agencies, media, technology, and data. Aaron has been in the Marketing industry for over 20 years, including CMO roles at 4C, and Kenshoo, a leading enterprise marketing software company.Aaron was awarded the LinkedIn B2B thought leader of the year in 2020, and is also the author of “Everything I Know about Marketing I Learned from Google” .When he’s not busy Googling himself, Aaron is spending time with his wife and children, and spoke with me from Chicago.Aaron has a deep understanding not just what what makes TikTok so different to other social media platforms, but also how brands should approach this new medium.We covered a lot of ground includingWhat is TikTok?Why is TikTok so engaging?What is the secret to TikTok’s success?Viewing creators as partnersDo brands have a place on TikTok?The growth potential for TikTokComparing Facebook vs Instagram vs Snap vs TikTokHow easy is it to copy the TikTok format?Understanding the mindset of the user on each platformWhere does TikTok fit into the media landscape?Why TikTok is the most akin to TVThe strategic approach to TikTok for brandsMeasuring the impact of creators on TikTokThe social commerce opportunity for brands on TikTokWhen does entertainment become shopping?What is the future of advertising?The value exchange and the value of our own dataThe opportunity for TikTok to start afreshAaron’s experiment to sell his own data on eBayThe rise of digital agents that work for usAdTech and the role Mediaocean playsMediaocean’s partnership with TikTokWhat will advertising on social networks look like in 5 year’s time?Aaron’s virtual watercoolerThe move to a hybrid working modeTurning hybrid working into a competitive advantageEducating children about the healthy use of social media3 Actionable things to do today to better understand TikTokMore on AaronAaron on LinkedInAaron on TwitterMediacocean websiteYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.comfollow @AndrewGrill on Twitteror @andrew.grill on Instagram.
If you've ever wanted a Masterclass in Web3, NFTs, Cryptocurrency, Decentralized Autonomous Organizations (DAO) and Decentralised Finance (DeFi) then this 45-minute podcast is for you!I was fortunate to be able to convince Nick Abrahams, the Global Co-leader of Digital Transformation Practice at leading law firm Norton Rose Fulbright to come on the show and give us a very informative, no-nonsense look at some of the hottest topics in technology at the moment.Nick is the founder of the successful online legal site, LawPath (90,000+ users) and he created the world's first AI-enabled privacy chatbot, Parker. He also has a thriving career as a keynote speaker on future trends and innovation.. He is the author of the best selling Kindle books "Big Data, Big Responsibilities" and "Digital Disruption in Australia".He is on the boards of ASX-listed software company Integrated Research ($500M); the global genomics research leader, the Garvan Foundation; the Vodafone Foundation; and the Sydney Film Festival.We had a whirlwind tour around Web3 and the many umbrella topics.I started by asking him for some quick definitions ofWeb3MetaverseNFTCryptocurrencyBlockchainDeFiDAOWe then delved into each in more detail includingWhy is Web3 so important?Establishing ownership with Web3A 3-dimensional experience of the webHow big could the Metaverse become?What does the Metaverse mean for corporates?Companies embracing the MetaverseWhy is Facebook/Meta scared about the Metaverse?Are we being brainwashed by Facebook's view of the Metaverse?Things for brands to consider before they jump into the MetaverseTokens as a new asset classThe concept of TokenomicsLegal implications for the MetaverseThe "MetaBirkin" that upset HermèsHow the legal industry is coming up to speedWe spent some time on the different types of NFTsFlex Club NFTsArt NFTsCollectable NFTsTwinning NFTsGaming NFTsBranded NFTsWe finished our discussion looking at How can corporates best manage NFTs?Cybersecurity concerns around NFTsWhat is the future of blockchain, bitcoin and distributed ledger technologies?What's the hottest thing in crypto at the moment?The future of DeFi - a parallel banking systemDecentralised Autonomous Organizations (DAO)Staying up to date with all these conceptsIf you work In a corporate, or for a brand and someone has asked “should we be in Web3/Crypto/Blockchain or have an NFT” then this podcast is for you.If you’ve heard all these terms and thought aloud “I wish there was one place I could go for a no-nonsense view” then this podcast is for you.More on NickNick on LinkedInNick on TwitterNick's websiteWhat the NFT is going on? The New NFT 'Price is right' GameshowYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.comfollow @AndrewGrill on Twitteror @andrew.grill on Instagram.
What really goes on behind the scenes to ensure you get the things you order on-line or in person? To find out more, I spoke with Wayne Snyder, Vice President of Retail Strategy for EMEA at Blue Yonder.Wayne has worked in retail for more than 20 years and is a recognised expert in planning and supply chain operations.Wayne argues that with recent advances in technology, we’ve opened a digital window to the consumer, allowing us to go online, and see real-time availability of products in stores.Because we’re making any flaws in the supply chain very visible to the consumer, the need to solve issues becomes even more important, because as consumers we are fickle, and will go anywhere that can help us best.Wayne makes a point that there is an even greater challenge for retailers to make sure the supply chain is not only delighting but exceeding the expectations of customers.We covered many topics related to retail and the supply chain including:Covid's impact on the supply chainThe 2021 Fuel CrisisThe retail industry's impact from the pandemicKey lessons for retail from the pandemicIs there a need for open data in retail?Navigating retail dataThe role of regulation in the retail spaceSharing dataIntermediaries sharing high-level trendsThe change in consumer behaviour due to the pandemicWill consumers shop closer to where they live vs where they work?The move to online shopping as the defaultWhy stores are still dominantDifferentiating between store and online popularityWhat part does technology play in the supply chain?Why Excel shouldn't be running your supply chainThe importance of IoT for the supply chainThe Golden Quarter & Christmas in RetailThe 2022 challenges for retailers?Building resilience into the supply chainThe need for data literacyM&S example of digital enablementThe use of real-time control towers in retailThe move from when things happened to why things happenedWhat's the future for supply chain technologyThe impact of Christmas on the supply chainWhy the supply chain will be holistic, connected & real-timeOpening the digital window to the consumerThe need for the supply chain to exceed customer expectationsUS Retailer inventory accuracy exampleException based reporting focusing on what's importantThe role Blue Yonder plays to help with supply chain fluctuationsThe need for shorter technology deployment cyclesShould consumers care about what goes on behind the scenes?3 Actionable things to do todayMore on WayneWayne on TwitterWayne on LinkedInBlue Yonder WebsiteBooks Wayne is readingUnsettled: What Climate Science Tells Us, What It Doesn’t, and Why It MattersFactfulness Illustrated: Ten Reasons We're Wrong About the World - Why Things are Better than You ThinkYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.comfollow @AndrewGrill on Twitteror @andrew.grill on Instagram.
“During the pandemic, Broadband has saved economic collapse and the health system collapse” says Phil Sorsky, Senior Vice president of Worldwide Sales at CommScope. When you think about it, one of the unsung heroes of the last 2 years has been technologies that kept us connected to our families and our work.With the lines between “home” and “office” increasingly blurred due to the rise of remote working, access to reliable connectivity is crucial so that local economies and communities can truly thrive.In the latest episode of The Actionable Futurist Podcast, we explore the future of 5G and fibre technologies and what we can expect around the corner.We also looked at what can be done to narrow the digital divide, especially since we’re now relying on online services even more as a result of the pandemic.Phil has more than 20 years of telecommunications industry experience, having worked for Juniper Networks, Adobe Systems, Cisco Systems and AT&T, and he is a graduate of the University of Birmingham in the UK.In this episode we also discussedNarrowing the digital divideHow 5G can solve the "last mile" problem?The state of 5G in the UKThe rise of "community fibre"Will every home be connected to fibre in the UK in 10 years?How Covid accelerated high-speed broadband adoptionWould a National Broadband Network concept work in the UK?Why Fibre is the answer for faster broadbandThe societal benefits of faster broadbandHow broadband has saved lives and economic collapse during the pandemicCybercrime post-pandemicWill we see more 5G use cases?The uses of 5G with IoTFemtocells to help mobile coverageNew innovations to drive new servicesWhat new developments have come out of the pandemic?3 Actionable things for this weekMore on PhilPhil on TwitterPhil on LinkedInCommScope websiteYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.comfollow @AndrewGrill on Twitteror @andrew.grill on Instagram.
How does a university project to index the entire Oxford English Dictionary become one of the world’s largest information management companies with revenues of over $3Bn? To find out I spoke with Muhi Majzoub, Executive Vice President & Chief Product Officer of OpenText who leads the product development and strategy for the company as well as their transition to the cloud.Muhi has over 30 years of experience in technology, including 10 years at OpenText, and 16 years at Oracle as VP for Engineering and Application Development. Muhi is coming to us today from California.In this episode we coveredOpenText's originsInnovations that delightWhere do the best ideas come from?Sparking ideas with a distributed workforceMuhi's first experience of cloud computingOpenText's journey to the cloudPublic vs Private CloudsThe benefits of moving to the cloudKeeping the cloud secureCloud technology + supply chainsWhat's the future of Cloud?Cloud as part of the net-zero solutionWhat is an API Cloud?The different clouds from OpenTextHow cloud has helped industries over the pandemicThe future of information management3 actionable things around moving to the cloudMore on MuhiMuhi on TwitterMuhi on LinkedInOpenText websiteYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.comfollow @AndrewGrill on Twitteror @andrew.grill on Instagram.
We hear a lot about digital transformation, and my guest Helena Nimmo thinks this term is outdated and should be replaced with digital acceleration.She argues that Digital Transformation suggests that you have a blank canvas and that is rarely true, she prefers to talk about Digital Acceleration and building on what you already have.Helena knows a lot about this subject as the Chief Information Officer for Endava, a public technology company that is reimagining the relationship between people and technology.Helena joined Endava in 2019 and has been in the technology industry for over 20 years. A native of Finland, she started her career at Finnish technology giant Nokia in the logistics division before joining Symbian software and moving to London in 1999. She also worked in senior roles in publishing with Euro Monitor and Thomson Reuters.Helena thinks that data is what makes technology relevant, and prefers the term “digital acceleration” to that of “digital transformation”.In this episode we discussed:How a CIO needs to manage “Shadow IT” in an organisationHow the pandemic exposed issues of digital breakageThe extra tools a CIO needs to support a distributed workforceWhy boards should be taking cybersecurity more seriously The industries that have more rapidly adopted digital acceleration projectsHelena’s views on digital literacyHer key learnings as a manager during the pandemicHow to stay up to date with all the new technologies and platforms that are appearing More on HelenaHelena on LinkedInEndava websiteAngela Marsons Crime WriterYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.comfollow @AndrewGrill on Twitteror @andrew.grill on Instagram.
When we think about the components that go together to make the internet work we probably think of browsers and IP addresses but there is one critical component that brings it together - the Domain Name System or DNS. It's the reason behind when you type cnn.com you end up on the right website.The design of DNS is more than 30 years old, but still is a critical point of the internet today.In October 2021, a misconfiguration error caused Facebook to disappear from the internet for nearly 7 hours. To understand the notion of DNS better, we spoke with Michael Kaczmarek who is the former VP of Product Management at Neustar Security Solutions. Michael directed the research efforts into distributed denial of service attacks and DNS trends for Neustar working closely with the cross-functional team to publish insights on changes in the cybersecurity landscape.Prior to joining Neustar, Michael was with Verisign for more than 18 years where he served in various capacities including VP of product management and marketing.Prior to Verisign, he was a systems engineering manager for Lockheed Martin in charge of their Solid Rocket Motor Disposition in Russia Program.Michael is a Ponemon Fellow and holds a Bachelor of Science in aerospace engineering from the University of Maryland and a Master of Engineering in environmental engineering from Johns Hopkins University.In this wide-ranging discussion, we looked at How Distributed Denial of Service (DDoS) attacks are on the riseHow AI can be used to detect cyber threatsWhat the Internet 3.0 might look likeWhat the Facebook 2021 outage tells us about DNSWhat to look for in a DNS providerWhy every business owner should care about DNSThe top3 cybersecurity trendsNew threats such as API securityAnalysis of a real DNS hackWhy Cybersecurity needs to concern every boardThree top cybersecurity tipsIf you are truly digitally curious, then you will want to listen to this episode in full.More about MichaelLinkedInTwitterNeustar Security SolutionsYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.comfollow @AndrewGrill on Twitteror @andrew.grill on Instagram.
This special episode of the podcast was recorded live in front of an audience in February 2022 at the Institution of Mechanical Engineers in London and features a panel of experts discussing a very interesting subject of Space-Based solar power.I was joined on stage by Martin Soltau Co-Chair Space Energy Initiative & Space Business Lead at Frazer-Nash ConsultancyDr Alice Bunn CEO Institution of Mechanical EngineersSam Adlen Chief Strategy Officer, Satellite Applications Catapult andAli Stickings Space Strategy lead at Fraser Nash ConsultancyYou will also hear remarks from Mark Garnier, MP for Wyre Forest who is Chair of the All-Party Parliamentary Group for Space, and Chair of The Space Energy Initiative Advisory Board as well as Nick Wayth Chief Executive at The Energy Institute.To provide some context around this episode and the topic, we all accept that fossil fuels are not a sustainable form of energy, and renewable energy such as solar and wind have issues when it is cloudy or calm.To meet the energy needs of a country like the UK or Australia, we need a “baseload” technology that can provide a sustained demand for power.The UK chapter of The Institution of Engineers Australia teamed up with the Institution of Mechanical Engineers for their monthly “Spring Forward” hybrid lecture series to look at a potential new form of energy – Space-Based Solar Power.The concept is not new – it was first mooted by Isaac Asimov as science fiction in the 1940s, and in 1968, Dr Peter Glaser of Arthur D. Little introduced the concept of using microwaves for power transmission from geosynchronous orbit to an Earth-based rectifying antenna.Since then, technology has advanced on several fronts to remove some of the technological and economic barriers to practical full-scale implementation.Issues covered in this episode include:How Space-Based power actually worksThe opportunity for generating power from spaceHow to overcome challenges in commercialising this technologyHow space-based solar power contributes to the net-zero debateThe future for space-based solar power generationHow Space solar power gives Governments optionsSolar power vs Nuclear FusionWhat will the solution cost?The regulatory risksThe role of GovernmentThe security concernsWho regulates the space segmentThe spin-off benefitsWhat other countries are doing?The UK-Australia Space BridgeThe Space Energy InitiativeThe job creation opportunitiesNick Wayth Chief Executive at Energy Institute commentsAudience question: How can the UK maintain a lead in this area?Audience question: What is happening in Australia?Audience question: What can go wrong?Mark Garnier MP closing remarksResources UK Government’s paper on Space-Based Solar PowerYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.comfollow @AndrewGrill on Twitteror @andrew.grill on Instagram.
We've learned much about how to work remotely over the last 2 years, but how will these changes impact the education sector? To answer this I invited  Mark Sweeney, who is the Regional Vice President for Citrix in the UK & Ireland onto this episode of the podcast.Mark has over 25 years of experience in business innovation, and a key focus has been innovation within the technical professional services field.He has researched how automating professional services engagements through artificial intelligence and robotic process automation could modernise the consulting business. In his current role at Citrix, his primary focus is working with customers on delivering consistent employee experience, as well as awareness to the concept of hybrid learning within the higher education vertical.Mark believes that much like evolutionary designs for the workplace, campus-based learning could be the place for collaboration and practical work while formal teaching could be delivered virtually.On this episode we covered:What Citrix does todayCitrix Hybrid Learning study resultsWhat is "Blended Learning"?The evolution of the classroomWhat has the pandemic taught us about how to work & learn remotely?How do we enable educators to use the technologies that supports remote learning?Has higher education changed forever as a result of Covid?What investment do we need to effectively deploy remote learning solutions?Why IT staff will become more critical for blended learningTele-teaching in 1994The need for "Zoom Rooms"How to best engage the online learners as well as those in the roomGamifying the virtual experienceShould students pay less for virtual education?What is the role of the campus going forward?Up-skilling educators on new remote learning technologiesPreparing students for the hybrid world of worCitrix Company culture survey findings Asynchronous vs Synchronous remote working & learning experiencesAre candidates seeking roles that support remote working? Maintaining fairness for employees choosing to be remoteAvoiding "Location bias"The issue of "presenteeism" - favouring output vs attendance  Mark's biggest Covid-19 learnings  How Mark has changed as a manager due to Covid The need for a consistent experience when we move between home & office  Actionable Advice to prepare for a hybrid world of work and learning  Planning for the next disruptive event More on MarkLinkedInMark's BlogBlog on Blended LearningYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.comfollow @AndrewGrill on Twitteror @andrew.grill on Instagram.
To understand the future of the market research industry, my guest is Tom Smith, Founder and CEO of GWI. Having spent several years working agency side, he recognised a growing demand for global data to better understand the complex online market, coupling the world's largest ongoing study on the digital consumer with powerful analytics. GWI is now the leading provider of digital consumer insights to the global marketing industry.My favourite section of the podcast was where Tom said"People think data is the new oil, and we’re all sitting on this very valuable commodity. The better comparison is that data is like sand. Until you do something with the information, it lacks real value. It’s the processing it's the presentation, it’s the aggregation and millions of people’s data aggregated at scale is a highly valuable product."Tom argues that the market research industry has utterly failed the needs of its consumers in today's global marketplace - this is a bold statement and something Tom addresses in detail in this episode.In this episode, we look at:Why Tom started GWIThe changing needs of the market research industryHow traditional market research methods have evolvedWhat problems GWI solvesHow Ad blockers, GDPR and other regulations have changed collection methodologyWhere AI fits into modern market research methodsThe future of market researchBeing an EntrepreneurMore on TomLinkedInTwitterGWI WebsiteYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.comfollow @AndrewGrill on Twitteror @andrew.grill on Instagram.
As a special holiday edition of the podcast, and the final episode of this current series, I’m joined by Internationally acclaimed Mezzo-Soprano Deborah Humble.She is highly regarded for her Wagner roles and has performed in opera houses around the world including Paris, London, Sydney and Hamburg.She’s also been a friend of mine for over 35 years.Born in Bangor, Wales, Deborah grew up in Adelaide, Australia.  She received her musical and vocal training first at the Elder Conservatory of the University of Adelaide and later at the University of Melbourne.Deborah was a member of the Young Artist Program of the Victoria State Opera, and in 2002 became a principal artist with Opera Australia at the Sydney Opera House. She was also the winner at the beginning of her career of the prestigious Dame Joan Sutherland Scholarship in 2004, and the following year, she became a Principal Mezzo with the State Opera of Hamburg.In 2008 she was a finalist of the International Wagner Competition of the Seattle Opera.In 2009 she was included in the Who’s Who of Australian Women.Since 2010 she has been a freelance artist and she has performed over 60 operatic roles worldwide.In 2016, after 25 years living in Europe, Deborah returned to live in Sydney, and today she's coming to us from Brycefield estate in the Hunter Valley where she lives with her Partner Dr Bruce Caldwell.Like many performers, Deborah has had to adapt to multiple cancellations and changes brought about by the global pandemic.In this podcast, Deborah looks back on her 25-year career as a Mezzo-Soprano and also looks at how she has adapted by becoming a winemaker, created a show channelling Julia Child and a look behind the scenes at how Operas are made and what can go wrong, alongside a look at how different cultures respond to Opera.In this fascinating chat, we covered literally Wagner to Wine: Deborah’s journey from Wales to AustraliaWhen did you decide to become an Opera singer?Why pick Opera as the genre to focus on?How Opera singers project their voiceThe preparation required for a huge OperaThe experience of living in HamburgBeing an Australian in HamburgWhy did you return to Australia?The need for resilienceThe Brycefield Music FestivalThe Hunter Valley regionBecoming a winemakerThe need to change direction during the pandemicBecoming Julia ChildPerforming at the Bennelong Restaurant at the Sydney Opera HouseStories from the life on the roadThe story behind Opera costumesPerforming for different audiencesDealing with negative feedbackGerman vs English vs Australian audiencesWhat’s next?Career highlightsMore on DeborahLinkedInTwitterInstagramBrycefield Estate WebsiteDeborah's Professional WebsiteThe Diva Diaries - travels of an Opera SingerYour Host: Actionable Futurist® Andrew GrillFor more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.comfollow @AndrewGrill on Twitteror @andrew.grill on Instagram.
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