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Coleman Associates Innovation Podcast
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Coleman Associates Innovation Podcast

Author: Coleman Associates

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This is the Coleman Associates Innovation Podcast. A Podcast designed to challenge the way you think about how healthcare is delivered. We explore practical solutions and hear about how out of reach results are obtained.
32 Episodes
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In this special episode of the Coleman Associates Innovation Podcast, hear about how Valley Community Healthcare increased its productivity by over 30% and kept its missed opportunity rate at less than 5%. Follow us on LinkedIn, send us an email, or follow us on Facebook.Host:Adrienne MannGuests:Paula WilsonLee Huey
In the first installment of "Closing the Gap," we will hear from Joshua V. Barr about his work in Civil and Human Rights and his personal experience with John Henryism. Follow us on LinkedIn, send us an email, or follow us on Facebook.Host:Adrienne MannGuests:Joshua V. BarrCheck out ProPublica's article, "How COVID-19 Hollowed Out a Generation of Young Black Men," by Akilah Johnson and Nina Martin. 
Join us for this new intermittent series, "Closing the Gap." We will be exploring topics related to addressing racism, bigotry, and healthcare disparities. In this short episode, hear from the Chispas why they think addressing bigotry in healthcare is important. Follow us on LinkedIn, send us an email, or follow us on Facebook.Host:Adrienne MannGuests:Neeraj ShahMelissa StratmanHarpreet SangheraAmanda LaramieBrizzia BurgosSpecial thanks to the Clinton Digital Library for the audio clip of Former President Bill Clinton and to Cheryl Holder, Homer Venters, and Wanda Irving for their inspiring TED talks. Foot Notes: 1. White House Television (WHTV), “Apology to Survivors of the Tuskegee Syphilis Experiment,” Clinton Digital Library, accessed March 16, 2021, https://clinton.presidentiallibraries.us/items/show/16076.2. The link between climate change, health and poverty 3. Exposing the deadly health risks of incarceration 4. How the US medical community fails Black mothers
Unite Us is a technology company focused on addressing Social Determinants of Health and closing the gap on health disparities. In this episode, Adrienne and Georgina Dukes discuss the work Unite Us is doing. Follow us on LinkedIn, send us an email, or follow us on Facebook.Hosts:Adrienne MannGuest:Georgina DukesSpecial Thanks to Unite Us and Emily Rogan
Quality Street

Quality Street

2021-03-0322:17

The nation is reckoning with racial justice issues that make us rethink what it means to provide high-quality health care.  In this episode, Amanda and Dan Hyman discuss building a quality program based on Safe, Timely, Effective, Efficient, EQUITABLE, and Patient-Centered Care. Follow us on LinkedIn, send us an email, or follow us on Facebook.Hosts:Adrienne MannAmanda LaramieGuest:Dan HymanSpecial Thanks to Children's Hospital Colorado
Staff, Staff, Baby

Staff, Staff, Baby

2021-02-2418:50

Making a staffing schedule on a regular day is the stuff of nightmares for the average health center manager.  What happens when you layer on screening, testing, vaccinations, and COVID-19 callouts? Staffing can feel impossible. In this episode, Ryan and Adrienne discuss the best practices they've seen for staffing during COVID-19. Follow us on LinkedIn, send us an email, or follow us on Facebook.Hosts:Ryan JuryAdrienne Mann
The COVID-19 vaccine feels like the light at the end of a tunnel. Distributing the COVID-19 Vaccine though requires a multi-layered distribution strategy that relies on the cooperation and collaboration of the federal government, state government, local government, organizational leadership, and frontline staff members. In this episode, we'll hear about the lessons learned from two health center leaders who are guiding their organization to meet this challenge for their patients, their community, and the world.  Follow us on LinkedIn, send us an email, or follow us on Facebook.Host:Adrienne MannGuests: Tim StarkeySierra Dirden
The past year of living with COVID-19 has felt like an onslaught of challenges, stresses, and change. But, what happens when you capitalize on the changes and harness them to reinvent your entire organization?  During this installment, hear from Amy Falk and Alicia Jimenez of Health Partnership as they discuss their DPI™ journey during COVID-19. Follow us on LinkedIn, send us an email, or follow us on Facebook. Guests: Amy FalkAlicia JimenezHost: Adrienne Mann
During this installment, we provide brief and innovative ideas to improve clinic workflows during these unique and unprecedented times.This installment will focus on some unique changes to the medical assistant role. Harpreet Sanghera, will share with us some unique ways that medical assistants can continue to be present in delivering quality primary healthcare.Guest:Harpreet SangheraHost:Ryan JuryTweet us @colemanassoc, send us an email, or follow us on Facebook.
During this installment, we provide brief and innovative ideas to improve clinic workflows during these unique and unprecedented times.This installment will focus on some unique changes to front desk operations. Amanda Laramie, will share with us some front desk tweaks that we all can do, modify, or tailor to our health center operations. Guest:Amanda LaramieHost:Ryan JuryTweet us @colemanassoc, send us an email, or follow us on Facebook.
COVID -19 has been apart of our lives now for several months now. This pandemic has disrupted healthcare and led to many health centers developing and implementing innovative ideas. Have you gone back and looked at those early implemented processes? Are there patient barriers, processes contributing to employee burnout, or activities that are generating patients complaints?During this installment we are going to review a few basic concepts of Rapid Redesign Testing aka as RRTs.Resource Links:Tips & Tricks for Using Walkie-Talkies Drive Thru Clinics - A Field GuideGuests: @adrienne_DPIHost:Ryan Jury
Are you drowning in seemingly useless data?Every aspect of a health center’s operations can be tracked using data, but it is the health centers that utilize data to problem-solve and innovate that are the most successful. Not only does this podcast discuss the ways data can be tracked and what should be tracked, but also methods to apply data to innovation to avoid its collection being “busy work.” Data expert and former Coleman Associate Carlos Avina, joins us in this podcast to discuss the ways health centers can utilize data creatively. In our order for data to be used to its potential, you must develop it, understand it, and tie it back to a purpose. This process begins by identifying goals and data metrics that relate to those goals which provide the opportunity to assess yourself against industry standards. According to Avina, this process of data utilization can help an organization identify problems, create solutions to pre-existing problems, and be predictive of patterns within the organization. Through healthcare and other examples, Avina will navigate you through starting the big data conversation within your organization to ways to fully utilize data. Tweet us @colemanassoc, send us an email, or follow us on Facebook.Book References: The Five Dysfunctions of a Team: A Leadership FableBig Data: A Revolution That Will Transform How We Live, Work, and ThinkGuests: Carlos Aviña Host:Ryan Jury
During this installment we are going to define, unpack and explore the benefits for care coordination and care & case management, during the COVID 19 pandemic. Tweet us @colemanassoc, send us an email, or follow us on Facebook.Guests: Art JonesAdrienne MannHost:Ryan Jury
This installment will come at a time where many providers may find themselves pushed into the deep end of telehealth. This is a round table interview with four medical doctors about providing telehealth. Some have just started and some have been providing telehealth services for a few years. As a disclaimer none of these conversations are meant to provide medical advice, diagnostic advice, etc. it’s surely operational and process advice only. Synopsis: As we grapple with the COVID-19 pandemic, we have been challenged to change the way we think about how healthcare is delivered. Because of social distancing guidelines and people’s overall desire to limit their contact with others, telehealth exams have emerged as one of the most efficient ways to deliver medical care to patients without physically coming into contact with them. Telehealth is the distribution of health-related services and information via electronic communication technologies.This podcast offers insight into telehealth visits through an interview with four physicians. These doctors explain what a telehealth exam looks like as well as the obvious and subtle differences between telehealth exams and in-person exams. They share how they handled their own skepticism during the transition to seeing patients via telehealth and how they moved to see patients who presented with more complicated symptoms via telehealth. They also share how they helped their patients deal with their own skepticism about this new way of seeking care. In short, this transition brought these providers back to the basics: trusting their gut. Telehealth exams are an innovative way to deliver medical care to patients without the added risk of an in-person exam during a pandemic. If you are curious about what a telehealth exam is or how to get over the hump of being confident in the quality of care you are providing via telehealth, this is the podcast for you. Through sharing personal experiences, these doctors can prepare you for what to expect during your telehealth exam and touch on common questions that people have about these exams.  Host:Ryan Jury
Do you want to learn how one health center extended a week's worth of PPE (Personal Protective Equipment) into 32 days? Tune in for our special episode where we interview a COO of an east coast health center about their best practices and innovations responding to the COVID-19 crisis. We hope you can take some of their ideas, build upon them and extend your own supplies of PPE in this tenuous time. For more tools, solutions and downloadable COVID-19 toolkits, visit us at ColemanAssociates.com. Tweet us @colemanassoc, send us an email, or follow us on Facebook.Guests:Ryan JuryHost:Amanda Laramie
This weekend we recorded a special episode in relation to the current events. We are going to explore how habits can diminish our ability to combat COVID19 in the healthcare setting. We interview Mellisa Stratman and explore some strategies around communication, scheduling, decision making, and coaching. We hope you enjoy it, and please be safe out there. Synopsis: We are in unprecedented territory with COVID-19, and it is crucial to remain innovative in our ability to combat it in the healthcare setting. This podcast offers insight into how our habits can help or diminish our ability to do this. Through discussing strategies around communication, scheduling decision-making, and coaching, we want you to be better equipped to combat COVID-19 in a healthcare setting.When communicating, make it a habit to relay to people what is in it for them, and connect the communication directly to the person. Joining behaviors and outcomes can alter people’s perception of communication and will help interest them in hearing what message follows. Additionally, your discussions must make people feel supported and acknowledged. Lastly, always make a habit of communicating clearly. After communication, this podcast evaluations scheduling decisions. Does your patient need to come in for their follow-up, or can their needs be met through a virtual visit? The habit is meeting face to face, but by making this decision with patients, we can change that habit and prioritize in-person access for groups that need it most. Lastly, this podcast offers insight on how to coach to be successful. With the vast amount of change happening right now, staff must be coached through these changes. Once you decide to do a new process, communicate well, guide your team through the transition by leading through example, and giving feedback to ensure improvement and successTweet us @colemanassoc, send us an email, or follow us on Facebook.Guests: Melissa StratmanHost:Ryan Jury
In this installment you will hear from Melissa Stratman and Roger Coleman. The two of them respond to the common question of how to manage resistance. Maybe the problem is more than just resistance? Learn how to help staff and management work through resistance to change. Tweet us @colemanassoc, send us an email, or follow us on Facebook.Guests:Roger ColemanMelissa StratmanHosts:@AmandaLaramie@Ryan Jury
In this episode we continue to discuss behavioral health models with Kaitlin Boger, E.d.D, LMSW, LMAC the Director of Integrated Care at Hunter Health. We left you on a cliff hanger last time, so we'll wrap up Kaitlin's story about Hunter's model today and hear what their primary care providers think of the integrated behavioral health model. In this episode, we hear the conclusion from our last episode, episode #14. We will learn more about Hunter Health's evolved and advanced integrated behavioral health model as well as how Hunter bills for these visits and makes their model work for them financially.Tweet us @colemanassoc, send us an email, or follow us on Facebook.Guests:@Kaitlin Boger, E.d.D, LMSW, LMACHost:@AmandaLaramie@Ryan Jury
In this episode, we discuss behavioral health models with Kaitlin Boger, E.d.D, LMSW, LMAC the Director of Integrated Care at Hunter Health. The line between integrated health and behavioral health can be a blurry line for some organizations. Hear first-hand in this podcast how Hunter Health Clinic does integrated health from Director of Integrated Care, Kaitlin Boger. Kaitlin walks us through the difference between Behavioral Health (BH) and the BH Integrated care model and its evolution over time. Additionally, how Hunter provides access to patients needing behavioral health services. Kaitlin describes the way in which their integrated care model reduces the patient wait time between seeing the medical provider and the behavioral health specialist. Rather than seeing patients after the provider, integrated care consultants began seeing patients before the medical provider, which she realized allowed them to provide better care as they often uncover more details from each patient.  The integrated care model allows wider access to behavioral health for the entire community. If your organization or health center is looking to improve upon its integrated BH model, this podcast will provide you with experience and tips to improve your systemTweet us @colemanassoc, send us an email, or follow us on Facebook.Guests:@Kaitlin Boger, E.d.D, LMSW, LMACHost:@AmandaLaramie@Ryan Jury
In this special Leadership Series, we interview Amy Feimer, CEO of Hunter Health, a FQHC and Urban Indian Health Program in Wichita, Kansas. We learn how Amy and her team achieved a 36% reduction in their patient cycle time (70 to 45 mins), a 99% charting completion rate, a 48% reduction in their abandoned call rate (25% to 13%) and an increased staff engagement score in the 89% percentile.This episode highlights ways to improve both provider and staff satisfaction in ambulatory care. Amy describes the ways in which her organization improved upon their abandoned call rate, their cycle time, and their documentation process and turn around time. Additionally, we hear insights she has had on how to lead people through change and the ways in which coaching people on data can be beneficial.Hunter Health reduced their abandoned call rate by redefining roles responsible for that rate and by using data to anticipate when peaks would require staffing shifts. Cycle time reduced nearly 35 minutes by implementing the DPI™ team dance workflow and a sheep and shepherd model of care. In this model and workflow, there is a designated lead in charge of directing workflow. This model also improved upon their documentation process as teams began charting in real-time. Through these changes and the implementation of a validation process, the organization has jumped to the 80th percentile in staff engagement scores. Listen to this podcast to hear exactly how Hunter Health was able to implement these changes, as well as how it helped their staff.  Tweet us @colemanassoc, send us an email, or follow us on Facebook.Guests:@Amy FeimerHost:@AmandaLaramie@Ryan Jury
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