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How much do you make? Is it enough?A question for credit union boards: Are you paying your staff, especially c-suiters, enough to stay competitive in your marketplace?We are in an era of intense competition for talent. You know how hard it has become to recruit to fill teller openings.But do you know that a talent war is upending olden credit union beliefs about senior talent and compensation?It is. And this will help decide what credit unions are left standing 10 years from now.Telling us what is really going on in credit union executive compensation is Kirk Kordeleski, a onetime Bethpage CU CEO who now consults with credit unions about compensation especially SERP.  If you think that has to do with search exchange results pages you definitely need to hear this show.That's Supplemental Executive Retirement Plans and they are emerging as a key tool in senior executive recruitment and retention at credit unions.Kordeleski, by the way, is a past CU 2.0 Podcast guest - episode 46 in Season 1.        Kordeleski did this show from a quarantine hotel in Amsterdam  after failing the Covid test required for passengers entering the US.  He is in a remarkably good mood and that may be a clue that this is indeed a guy who can help you untangle your institution's antiquated comp practices.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto                                                                             
 What happens when you throw a bunch of ex-Googlers into an office in San Mateo California?Enter Upstart, a new breed lending company that helps financial institutions - credit unions very much included - make more, better unsecured loans and also do auto refinancing.Upstart comes at lending with a focus on artificial intelligence, machine learning, and doing a lot of data crunching.  Using Upstart's analytics an institution approves a higher percentage of loans - but also enjoys a lower default rate. How can that be? According to Jeff Keltner, who heads business development at Upstart and is himself an ex Googler, lots of models plain look at the wrong data when making credit decisions.Upstart has a page full of dazzling stats about how its models perform versus traditional lending models.  Check it out.20+ years ago I interviewed the Google founders for MIT's Technology Review magazine. Here's that story. Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
Tell me: do you have a VP of digital assets?Didn't think so.What exactly would such a position do?Good question.That's why you want to pay close attention to this podcast with Joe Keller whose title - drumroll please - is vice president of digital assets at Visions, a $6 billion credit union in upstate New York.Right, Endicott, New York. Not Cambridge Mass or San Jose Ca. Endicott. Which is pretty near Binghamton if that helps place it.Keller, whose background involved big banks, consulting firms, and startups, might have seemed an unlikely credit union hire.Keller was brought in by Visions CEO Ty Muse.You'll hear Keller's first reaction to the suggestion - then discover what persuaded him that in fact this was exactly the job he wanted and why getting this right at a credit union genuinely matters.Incidentally this show is about way more than Bitcoin.  Lots more.  We are deep into an embrace of digital assets and the institutions that get that now will have a head start.Keller tells how he plans to help Visions get its head start.And he also tells what he thinks a credit union's first steps into digital assets should look like.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
How good a manager are you?Be honest now.  Do you have a systematic way of measuring how effectively you are leading? Or is it all seat of the pants guesswork and, well, we have to be doing okay because the lights are still on?Let's be honest. A lot of credit unions are going out of business in the next decade. A lot.Right now there is a flood of fintechs into the credit union orbit and many come with promises and promise - but a lot of them won't be open in five years.Ineffective management and leadership will figure into many of these demises.Enter Julie Markee. She is a professional implementer - you haven't heard that title before, have you - with EOS, a company that teaches what it calls an entrepreneurial operating system (this EOS).In this podcast Markee - who has worked with a number of companies in the credit union orbit - offers up a fast view of EOS' thinking and processes,Case in point: are your executive meetings a productive use of time - or do you leave the room thinking why the heck am I spending so much time on this? EOS has a fast approach to meetings that will up effectiveness. You want to hear that.Do you have the right people in the right seats? That's a core EOS principle and when it's not in place that organization will struggle to succeed. Find out how to get the right people in the right seats in this show.Along the way, Markee promises links to tools you may find useful. Here they are:How to run a Level 10 Meeting:https://www.eosworldwide.com/level-10Link to miscellaneous EOS resourceshttps://www.eosworldwide.com/eos-tools This is a content rich show. Think about what she says. Think and learn.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto 
 Seth Brickman's career includes the US Navy (remember Top Gun? That was his motivator). Then he landed at Microsoft, he co-founded a startup Nicolette which builds tools to help parents make informed decisions about their baby's health, then he was at Amazon where he earned a patent  involving Alexa and the content delivered to its screen.Now he is at QCash, a CUSO created by Washington State Employees Credit Union (hear CU 2.0 Podcast #56 with past QCash CEO Ben Morales).Why QCash? In the podcast Brickman tells why but the short version is that he had reached a point in his life where he wanted to do a lot of good and he joined QCash because it seemed to him to be the vehicle that could make that happen.Listen to this section of the podcast multiple times. Take notes. You want to get highly talented techies into your organization. Brickman tells how.At QCash, his dreams are big. The CUSO presently serves 50 credit unions. His goal is to double that number by year end.Partly it's that Brickman has tweaked QCash's product messaging.  It no longer refers to itself as an alternative to payday lending. Now it's about helping members through what QCash calls life events.Don't think QCash is abandoning the people it was created to help. It isn't. The QCash focus remains making loans - oftentimes to individuals who might not qualify for traditional lending products - to help members deal with life events, from a blown car transmission to false teeth.What's exciting about QCash is that its loans do not involve a traditional application. It connects to the core and that gives it ample insight into this member who wants a loan.  Brickman also is expanding the QCash toolbox - for instance there now is an emergency response loan that will let a participating credit initiate lending to community members after a natural disaster - an earthquake, fire, even Covid-19 - literally within minutes of the event. How cool is that? The credit union can legitimately call itself a financial first responder.What could be more in the credit union spirit than that?Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
Buckle up, this will be a bumpy ride.That's because today's guest, Barb Lowman, president of CUNA Strategic Services has a huge portfolio of responsibilities - and she need to succeed to keep the credit union sector thriving.We are in existential times.  Break out your Kierkegaard because, honestly, the future of thousands of small and even mid sized credit unions does not look bright as pressures grow in technology, in regulation, in compliance and you know the lengthening list of issues that credit union CEOs wrestle with.Lowman's job as CUNA Strategic Services is to find ways to give credit unions competitive edges and she is looking hard at technology. For instance: how can small credit unions have good, contemporary core systems? We talk about exactly that issue.We talk a lot more tech too - but know we also talk executive compensation and board recruitment and those are issues that smaller credit unions in particular fight with.Can you guess the typical CEO retirement package at a small credit union? Listen: Lowman tells us.And when you hear it you will know why many credit unions struggle to survive when a long serving CEO retires.Lowman is a lifelong optimist. This is a cheery podcast.So smile.And listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
 You know the numbers.  In just the first three quarters of 2021 the NCUA approved 117 mergers and there will be more this year. In the mix is an ever growing number of credit union acquisitions of banks.Here's the million dollar question: post merger how many members (or bank customers) will flee to a new institution. If you are going to have to learn how to deal with a new institution, why not make it a completely new institution?Hmm.Then I saw an article by Glia CEO Dan Michaeli in Credit Union Times that put out an entrancing thesis: "Credit unions undergoing a merger can benefit from modernizing member service with a digital-first approach.."What if?What if you not only can lose fewer members but get more wallet share?Just maybe, says Michaeli, you can do exactly that.In this podcast he talks about the 2022 credit union imperative to master digital member experience.It no longer is nice to have. It's an authentic must have and do.Incidentally, Michaeli also believes that a good member digital experience can help boost employee satisfaction. That's news you want to know in the era of the great resignation.You say you think you heard Michaeli on this podcast before? Bonus points are yours.  Episode 115 was his first appearance.  Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
Is the company name pronounced Datava, Data-va, or, what's your guess?Just as the pronunciation of the company's name may prove slippery for many, so too is it difficult to neatly sum up exactly what Gordon Flammer's company does.But I can tell you this: when American Heritage Credit Union worked with Flammer, it grew by $1 billion. Organic growth, Not acquisition.  That has to grab your attention. Here's a link to a CUBroadcast show about this $1 billion miracle fueled by Flammer's unique way of looking at credit unions and their data. Here's a link to a press release about the same fantastic growth.  His starting point: a lot of software and tech tools sold to credit unions do not do what they are promised to do and, importantly, they do not solve the problem the credit union wants solved.So Flammer takes a different kind of look at what ails a credit union and he comes up with different kinds of solutions.Much of what the company works on is creating better sales tools, dashboards, monitors, and so on.  But there's more in Flammer's tool box.Along the way in this podcast Flammer explains why his company is a CUSO - he is a big booster of the format - and he also muses about the plusses and pitfalls of working with venture capitalists. For some - point a finger at Flammer - a CUSO is simply a better path.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
The company name flows much more smoothly off the tongue: Engageware.  Before it had been TimeTrade SilverCloud and that was its name a year ago when CEO Bill Clark guested on this podcast. Now he's back for an encore.The company's business remains helping companies - credit unions very much included - get more member engagement through whatever channel and tools the member chooses to use.  Engagement is critical today. You know that.  That's also why Bill Clark is a man to talk with because he knows engagement and he also knows that credit union execs are tempted by many new shiny objects but do they deliver?In last year's podcast Clark talked at length about the findings in the company's digital first banking report.This year he is back with a new report with new findings and some of what you will hear in this podcast will blow your mind.Such as?  Chew on this: Consumers will stay skeptical. We just aren't as trusting and believing as we had been and that changes a lot. Including relationships with credit unions. Clark elaborates on that theme in this podcast.Another finding: 40% of bank customers say they are willing to leave their primary financial institution for digital banking that compares to a great online shopping experience. Do your digital channels measure up against Amazon's? They better.35% of bank customers nationwide say it is not easy to find  even simple answers on their banking institutions’s mobile app or website.You and your peers say digital is the priority in 2022. But what does that mean? Clark talks us through this.Listen up: this is a podcast that will refresh what you really know about digital and member engagement.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
Ask Very Good Security - a San Francisco based fintech - what it does that is different in terms of securing member data and the answer is blunt: what it does is different, better, even very good. To quote from the company's website about the question that spawned the solution: "Was there a way to secure the data, take it out of scope of liability, and still allow it to be used and exchanged? There was. Their solution became Very Good Security, a new type of data security company with a revolutionary way for companies to secure data."Bold idea?Absolutely.But face up to reality: data security has been a train wreck for some years. How many times have your credit card numbers, even SSN, been stolen by hackers in the last decade?There has to be a better way.Very Good Security believes it has that way and Elan Mevasse, the company's credit union lead, is on the podcast to tell what the company does and how it does it.There's some technical speak in this show - "tokenization" and suchlike - but on the whole this is a PG rated episode that will be accessible to all.Listen to the end too. There's a minute or two devoted to how Very Good Security helped Ukraine based engineers and their families relocate to safer ground as Russia invaded the country.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
 Before the Russian invasion, Ukraine's tech sector was a brilliant, bright spot in that Eastern European nation. By most tallies it brought in revenues around $6 billon in 2021, around 4% of GDP.  Foreign investment has been brisk.  The future definitely had been bright.Is it still?In this podcast the guests are Anatoly, CEO of CXDojo, a Ukraine based firm staffed by software engineers and business consultants, and Maksim, business development manager for CXDojo. Consumer experience is a key focus.  Our talk is about the war, the future, why agile matters as a business philosophy, maybe now more than ever, and why Ukraine is a great place to look for computing talent...and why it will again be once the bombs stop falling.Along the way you will also hear a lengthy discussion of agile as a business philosophy - and how war maybe is a stark reminder of the need to stay agile.To get more of team CXDojo, here is a podcast they did with Kirk Drake, founder and CEO of CU2.0.  It's a fun, informative romp that tells why making wine is a lot like starting a fintech.Listen up: this is a podcast that is unlike any of we have recorded before. Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
 It's called Array for good reason.  That's because this fintech offers an arsenal -- ok, an array - of credit score tools such as a a credit score, a credit score simulator (what happens if you pay off that mortgage?), three bureau credit scores (they do differ), dark web monitoring and more.Credit unions that sign up for the Array services can pick and choose what tools they want to offer.Isn't it simpler - and cheaper - just to point members to Credit Karma?You bet. But why don't you just tell them to apply for a loan there, too, because Credit Karma makes its money by funneling users into financial products. Products that aren't yours.Now do we have your attention?In this podcast, Laura Trujillo - call her Lo - director of credit union sales at Array - tells why you want to know about Array and why your members will be eager to use the tools.You want more member visits to your site and your mobile app? You want sticky tools?  Then you probably want credit score tools because many frequently check their credit score, especially if they are dreaming about a new home or rental or maybe a new car and who isn't these days? Is your credit score high enough to qualify? Don't guess, know. Use the Array tools at your credit union - and get loan or mortgage there too.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
 Take a guess: how many of your members earn income from the Gig Economy? That can mean anything from an Uber driver, doing DoorDash deliveries, working as a realtor, or creating podcasts.Guesses run from 25% to over 40% of your members get some money that results in a 1099 form and, therefore, they very much need an easy way to track tax deductible expenses.Enter Hurdlr, an app that automates expense tracking - including mileage.  That means more Gig workers can deduct more expenses and pay less taxes.  Legally.Hurdlr's aim is to take the sweat and heavy lifting our of expense tracking for gig workers, said Raj Bhaskar, CEO of Hurdlr.By the company's estimate it has saved users over $300 million in taxesWhat does this have to do with your credit union?Hurdlr is available directly to consumers - there's even a free version.But now Hurdlr wants to help credit unions make the app available to their members - and that may help bring in new members who suddenly see that your credit union is actively deploying tools for gig workers.Sound good?Listen up to this interview with Bhaskar.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
 Time travel back 20 years. Imagine going into a credit union or bank and asking for a personal loan for $500.  Reality: unless you are a very established member/customer you would be shown the door.  Empty handed.  That's because, in those days, there was no way to profitably make that loan.  $50,000? Sure.But $500 for some emergency dental work? Nah.But now we are in 2022 and, suddenly, fast, inexpensive loan underwriting is a reality as is loan processing. Enter Quilo, a startup co-founded by Don Shafer, well known as a co founder of Kasasa  (click here to hear CU2.0 Podcast #23 on Kasasa).Quilo's business is making quick instalment loans to credit union members where the member chooses the payback timetable that works best for him/her.In most cases, too, the terms are more favorable than buying over time on a credit card.Loan decisioning also is very fast and loans can be offered on credit as well as debit transactions.Quilo's business model is direct to credit unions and community banks. The company also plans to help participating credit unions market the availability of Quilo financing to merchants in their community who will be encouraged to make their customers aware of this opportunity.Sound good? The other guest in this podcast is Joe Arnold, CEO of the $500 million Carter Credit Union in northern Louisiana. Arnold says he wants to offer Quilo to both his members and merchants in his community. He also indicates he believes Quilo will help bring new members into Carter. That means it will help solve two concerns: the need for new members and putting Carter deposits profitably to work.This is the fourth and last quick podcast from the recent CU2VIP-Live event that brought together perhaps three dozen credit union and fintech leaders. The conversation with Armstrong and Shafer that you hear in this podcast is representative of the kinds of conversations that participants enjoyed over two and one-half days.Wish you'd been there? Take heart. A follow up event is planned for late summer/early fall. Stay tuned.And...listen up.
 Build a fintech from the ground up with security in mind - especially and crucially if the fintech wants to work with credit unions.That is the one sentence takeaway from this 20 minute conversation with Shane Butcher, director of CISO Services of CUSO Ongoing Operations (and a past CU2.0 Podcast guest, episode 85), and Gary Jeter, chief technology officer at Trustone Financial Credit Union.At credit unions - and the federal regulator - security is a non negotiable must have.Along the way you will also hear about the differences between CIOs and CTOs, where a CISO resides in a credit union (and why), and - listen closely - Jeter tosses out a fascinating idea for a newstyle 21st century safe deposit box that is there for data protection and, he suggests, it just might bring in revenues down the line.Right there is what made the CU2VIP event special - clever ideas just pop up if you are listening for them.Listen up.
 Money talks.Fintechs are hungry for money.Ray Crouse, CEO of Parsons Federal Credit Union - and a CU 2.0 Podcast veteran (episode link here) - talked in detail at the CU2VIP-Live event about how credit unions and fintechs both can harness the money raising ability of CUSOs, credit union service organizations.Ray, by the way, is also chair of the board of NACUSO, the National Association of Credit Union Service Organizations.Parsons, incidentally, is not a huge credit union. It has assets of around $265 million - but Crouse has found a few million dollars that will get invested in CUSOs.Why? In this short podcast he tells why he sees CUSOs as crucial to credit unions today, maybe especially today when many are looking for new income sources.Consider this all you wanted to know about CUSOs and credit unions but didn't know who to ask.Listen up.
 The inaugural CU2VIP-Live event will become a Woodstock like meeting in this sense: yes, hundreds of thousands went to Woodstock but if you  asked for a show of hands of those who were there be ready to count well into the millions.Five years from now many will say, yes, I was there at the first CU2VIP-Live event.We were actually there and what you will be hearing this week are snippets of short talks with participants - who also were there.The first episode: Martin Walker with NextLevel Ventures with its $250 million-plus venture fund for investments in fintech oriented CUSOs that will bring next gen tech to the credit union industry.The big idea: to stay competitive with mega banks and fintechs credit unions have to up their technology game.The better idea: by investing in early stage fintechs credit unions can get a sizable jump on the market and just maybe will gain competitive advantages.Sound good?You bet.Keep listening and you will also hear why Walker attended CU2VIP-Live and what he got out of it.Listen up.
Boring. Old. Anachronistic.Are those the words that come to mind when you think of calculators?Guess what: maybe those adjectives apply to the calculators at your financial institution's website...but that is not how Chase Neinken, a co-founder of fintech Chimney, sees them.That's because Chimney is in the business of creating calculators that engage members in looking at their finances in new ways.Chew on the company's mantra: Engage more customers. Fund more loans.You know you now want to know more about Chimney.This podcast will be the short course. Then go to the website - link in the show notes - click into the Chimney website and you will find some 30 templates that are there to try for free.As in: at no cost.Neinken in the podcast also reveals that the typical Chimney FI customer is billed under $1000 monthly. That's for 10 calculators.  Fees are not based on institution size or number of members. And there is no minimum contract, no need for any time commitment.You understand calculators. We all do. But the Chimney message is that there is a new breed of calculators that you won't typically find on a credit union website but your members will find them at fintechs such as Nerd Wallet.Can that member be won back?Neinken says sure, with Chimney's calculators.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
 How many loan applications does your credit union reject because of the applicant's credit score?Harder question: how many times are those credit scores erroneously lowered due to faulty information in credit reports?Listen to Clint Lotz, ceo of TrackStar AI, and the answer is that plenty of loan apps are rejected for exactly those reasons.What if your institution could harness machine learning tools to swiftly analyze a credit report and identity probable errors that when fixed would result in a 50 to 100 point jump in the credit score?Sound good? That's why you want to listen to Lotz as he talks about contemporary, cutting edge credit repair tools that will enable a credit union to empower a loan applicant to quickly initiate repair of his/her credit report and, in the process, position the credit union to comfortably grant the credit the applicant seeks.How good does that sound?Why haven't you heard of similar before? Probably, says Lotz, because it is all new, enabled by the emergence of inexpensive cloud based computing (think AWS, Amazon Web Services).  But powerful cloud on demand computing is here and that has made it possible to analyze loan apps and credit reports in wholly new ways, says Lotz.Along the way you want to hear what Lotz has to say about FICO.  No hints here as to what he says. But buckle up when this moment arrives.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
NSF has become the new four letter within the financial industry.  While many institutions have grown dependent upon the $30 or so they charge a customer/member for an NSF, Washington DC is revving up to throw shame at FIs that impose those fees.What's a credit union to do?A year ago we did a podcast with Joel Schwartz, founder of the then fledgling DoubleCheck, a company created to help consumers - and their FIs - better navigate NSFs. You are going to want to listen to that podcast - link here.A lot has happened since that podcast. Washington DC has gotten more vocal about NSFs - you aren't the only one having nightmares about the CFPB and Elizabeth Warren.A lot of FIs - from Chase to B of A to many credit unions have slashed or eliminated NSF fees. You might think that this is curtains for Schwartz and DoubleCheck.Think again.There is the NSF and then there are the ripple effects such as late fees imposed by merchants and credit card companies. Often the late fees can add up to lots of money that inflicts still more damage and pain on a consumer struggling to stay afloat. That's where DoubleCheck's patented technology comes in. It gives an early warning to the consumer about late fees heading his/her way and it also offers alternatives (such as putting some charges on a credit card).This is win-win. It's good for the consumer and good for the FI (and it does not create bad press which doing nothing can).You might think this will be a somber podcast, talking about bounced checks and fees and cranky politicians.  Be prepared instead to laugh. Schwartz knows what he is dealing with is serious stuff but he is a man who can see the lighter side too.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
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