Claim OwnershipThe Cutting Onions Podcast
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On the Cutting Onions Podcast, restaurant executives Bobby Shaw and Myles Gift celebrate leaders and organizations that build strong people cultures that develop other leaders.
Bobby and Myles interview leaders who have built amazing cultures in their organizations through developing great leaders who produce amazing results, the right way.
Bobby and Myles interview leaders who have built amazing cultures in their organizations through developing great leaders who produce amazing results, the right way.
81 Episodes
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In this week's episode we talk about the new California law, AB 1228 which raises the minimum wage to $20.00 as of April 1, 2024 at all fast food restaurants with 60 units or more in their portfolio.
We take a look at both sides of this issue and try and gauge the impact this new law will have on restaurant companies in California and talk about what this could mean for the industry overall if other states follow suit.
On this week's episode of The Cutting Onions Podcast and on the heels of the Restaurant Franchising Innovation Summit held in Kansas City by Fast Casual, we talk about Artificial Intelligence and Robotics.
We highlight some of what we learned this week about the future of AI and Robotics, and discuss what we already see in the restaurant experience with existing brands like McDonald’s and new brands that have just launched like Kernel.
This is a great lead-in to our conversation next week with Daniella Sardi, Head of Enterprise for SoundHound. SoundHound creates big-picture Voice AI solutions that drive growth for the restaurant industry.
Welcome to The Cutting Onions Podcast, Episode 78! In today's conversation Myles and Bobby talk about ramping up in the hospitality and retail business and all the things that need to be in place for that to happen successfully.
We also talk about team communication, scheduling, deployment, and how to take a fresh look at our businesses. We also dive into some leadership lessons from the late, great Andy Grove, former CEO of Intel.
We think you will enjoy this episode and would love to hear your feedback.
Enjoy!
On today's episode of The Cutting Onions Podcast, Myles and I continue the conversation we started last week around what it looks like to enter into a situation that is at best a struggle, and at worst broken, in the restaurant industry.
We get super granular in this episode building on the ideas we shared in Part One of this conversation in last week's episode. We talk about some important ideas including how important it is to bring your team alongside you as you begin rebuilding the shop, restaurant, district, or company.
We also talk about the key elements of effective leadership, including organization, follow-up, and clear communication. We suggest that effective leadership requires a combination of strategic thinking, strong communication skills, and a willingness to adapt and learn from experience.
We also discuss the importance of prioritizing people over financials when fixing a broken situation and setting expectations with bosses or ownership groups.
Key Questions we discuss:
* How can we celebrate wins and reinforce desired behaviors?
* What are the fears that people have when entering a challenging situation, and how can we help them overcome those fears?
* How can we document our experiences and share institutional knowledge for future leaders?
* How can we balance the need for speed with the need for organization and follow-up?
Welcome to The Cutting Onions Podcast, Episode 76! In this episode Myles and I start a conversation about what it looks like as a leader to enter into a situation where you might have a restaurant, district, market, area, region, or company that has significant challenges.
Where you do you start? What do you do? How do you do it? What does it look like to starting doing what needs to be done and protect the most important asset of your organization...your team. Your people.
This will be a two-part conversation, and we can't wait for you to hear this episode and we would love your feedback!
a seasoned and strategic human resources executive with 25 years of experience in leading HR teams and functions across diverse industries and sectors, including Fortune 500 companies. As a Chief Human Resources Officer, Michael oversees all aspects of human capital management, aligning HR policies and practices with the organization's vision, mission, and values.
His background includes roles as the leadership head leading HR functions for global organizations in the areas of Benefits, Compensation, Payroll, Talent Acquisition, Organizational Development, and Workforce Planning within both public and privately owned companies, including roles with Fortune 500 companies such as Carnival Corporation, Dollar Tree Stores, NY Life Insurance, Tommy Hilfiger, Polo Ralph Lauren and Focus Brands.
Michael is passionate about taking HR teams from operationally reactive to strategically proactive, by linking HR strategies to business strategy through the development of practical HR business plans that better leverage employees' talents and competencies.
Listen in behind the scenes to Myles Gift, Jay Timms, and me as we talk about our new project, a Mastermind Group that we are calling "Prior To Service: What Great Restaurateurs Understand About Leadership". This community is being built for three tiers of hospitality leadership, with the first focus being on the heart and soul of any restaurant...the General Manager. We wanted to give you a peak behind the curtain and hear the passion we have for creating this exciting new Mastermind Group, which we believe is the first of its kind. This group is being designed to help provide support, coaching and encouragement to the General Manager role. This group will provide a foundation of information and inspiration that attendees can tap into for a lifetime.
We are excited for you to hear all about what we are thinking about and can't wait to launch this group! Much more to come!
In this episode Myles has a great conversation with Pepper Lunch CEO Troy Hooper. Troy began his career in the Caribbean cutting his teeth in hotel restaurants and private clubs. A serial entrepreneur, Troy knows what it takes to succeed in business and has built his career on tried and true principles. He also offers some sage advice to anyone thinking about becoming an entrepreneur. Remember that it takes twice as long as you think it will to succeed, and it will take twice as much money. Both so very true.
Troy now leads Pepper Lunch as CEO. Pepper Lunch is a 30 year old casual dining Japanese hotplate oncept with over 500 locations in Japan, Asia, Australia, and now the United States. Just hearing Troy talk about the food made our mouths water!
Troy talked a lot about leadership and the importance of asking others to join your journey. There is no silver bullet to being successful as a leader. Just community and support.
Enjoy this chat with Troy Hooper! We look forward to continuing the conversation with him in future episodes!
In this episode we discuss how to enter an organization regardless of the level of leadership you are coming in at, and also some key principles from Great By Choice by Jim Collins, which we think is incredibly underrated. The two ideas we unpack today are the 20-mile march and firing bullets before you fire a cannonball. Enjoy this conversation around some timeless principles!
Known for her charisma, generosity of spirit, and infectious energy, Brooke Janousek is the kind of leader others feel inspired by. She brings this spirit to each and every client she works with through The Grow CMO, a fractional leadership solution for effective marketing growth that she founded in 2022 after two decades as an expert in the marketing industry. As a fractional CMO, Brooke partners with clients to execute strategies to increase revenue, profitability, and customer loyalty. In today’s world, Brooke makes her C-suite expertise accessible, affordable and most importantly, valuable by pulling from her experience with brands like Disney, Toro, GE, Sonic Drive-In Restaurants, and Liberty Tax.
Brooke’s dynamic leadership style follows her outside of the office and into every realm of her life. A poised, engaging public speaker, Brooke feels most fulfilled when she is sharing her expertise with others and connecting with everyone’s energy. Her deep desire to support others is the bedrock of Brooke’s relationships as well. Whether she’s traveling, taking a CrossFit or yoga class, or simply taking her dog Kip for a walk, she cherishes the connections she makes along the way. A native of Omaha, Nebraska, Brooke is setting off on an adventure she’s aptly named “Brooke on the Grow,” chronicling her move out west and her year of intentionally living life joyfully. A self-proclaimed digital nomad, her hope is that her stories paired with those she meets along the way, encourage everyone to see their own good and ability to actualize their potential if they bet on themselves.
On today's episode we have an incredible conversation with Corporate Communications Expert Chris Arnold. Chris help shape the stories and communications strategies that build, grow and protect beloved brands in a complex world. Over his career, Chris has led communications in-house for notable and high-profile consumer brands such as Chipotle Mexican Grill, one of the most outspoken and transformative restaurant companies in a generation, and REI Co-op, the nation's largest member-owned retail co-op.
As a trusted and unflappable counselor to senior leaders and a valued source to journalists, Chris helps companies successfully navigate everything from brand evolution to significant milestones and existential crises. During his time at notable public relations agencies and communications consulting firms, he advised clients across a variety of sectors. Currently, Chris heads communications at Darigold, an iconic Seattle-based cooperative of nearly 300 farmers who provide milk and other dairy products to customers in about 30 countries worldwide.
In this episode, Chris highlights important topics around corporate communications including the opportunities and challenges of social media for businesses, emphasizing proactive work, identifying allies, and being prepared for crises. We talk about the food safety crisis at Chipotle from several years ago and what the brand did to respond to the challenge of the 24-hour news cycle and how they weathered that storm.
We also discussed growth, people development, and overcoming challenges in a growing brand and how social media and the 24-hour news cycle has changed the game. One of the powerful insights Chris shared, which aligns with us so closely on The Cutting Onions Podcast, is this quote he heard and paraphrased about the power of story.
"Story is more important in human development than opposable thumbs. Opposable thumbs as people let us hang on. Story tells us what to hang on to."
Enjoy this amazing conversation with Chris Arnold and we would so appreciate it if you would share it with your network, along with your thoughts on the topics we talked about in this episode.
On today’s episode of The Cutting Onions Podcast we are excited to present our amazing conversation with Stephanie Cramer. Stephanie is an incredible talent strategist who has a passion for scaling culture and an expert in skills-based hiring. For the last 3 months, we have read everything Steph has posted and shared and every single thing has rang so true it is still ringing in our ears. Including this conversation.
One particular resource she shared actually came at the perfect time for me as I was in the midst of my job search and was a huge help to me on that journey, which we talk a bit about on the podcast today.
This conversation wasn’t near long enough and we look forward to having Stephanie back on a future episode to have more incredible discussions on scaling culture and skills based hiring!
In this week's episode, Myles and I take a step back to process our amazing two-part conversation with Jay Timms. Jay shared some incredible information, concepts, and coaching with us over the last two episodes and it was so good that we felt like it deserved a full episode just unpacking the wisdom that Jay shared with us, and what resonated with us the most. We really enjoyed our time with Jay and look forward to reconnecting with him again on future episodes.
On today's episode we dive in for another conversation with Organizational Psychologist Jay Timms on The Cutting Onions Podcast. Last week we got to know Jay and talked about how important self-awareness is as a leader, picking a direction versus a destination, how we leave our fingerprints as leaders. In today's conversation, Myles and I talk with Jay about stepping stones and stumbling blocks, what failure actually is, the 4 important questions every leader needs to ask themselves, KBI's versus KPI's, and the 3 things you must do as a leader.
We are super excited to share this conversation and look forward to continuing to work with Jay in the future.
We know you will love this episode and encourage you to share it across your social media channels.
Welcome to The Cutting Onions Podcast. Today we feature Part 1 of our conversation with Organizational Psychologist, Employee Engagement Guru, and Hospitalitarian, Jay Timms. In this episode we talk about Jay's journey through university to hospitality to his dream of helping people become more self aware of who they really are and what they should be doing for their life's work.
Jay has developed and presented leadership training, consulted for, and been a keynote speaker to Fortune 500 companies including Microsoft, EA Games, and Chipotle Mexican Grill to name a few. Over the past 25 years, Jay has enhanced businesses, teams, and individual performance of leaders and employees in a vast array of industries by diagnosing, designing, and delivering a wide range of solutions and interventions: organizational design, change management, creative problem solving, training, process improvement, team building, and leadership development. He’s an expert in engaging learners at all levels including employees, leaders, boards, and team’s performance in consultation with business partners to match solutions to organizational needs. He is not a “coach”. He is not a “growth guide” or whatever buzzword is trendy at the time. It’s simple: Jay Timms is how you become a better leader.
Jay’s pioneering work in process improvement has led to shifts in policies and practice for government professionals. He has coached the development of hundreds of leaders at all levels throughout his career and laid the foundation for what CEO’s have described to investors as “aggressive and unprecedented expansion” in the organizations he has led and supported. His award-winning research on communication and relationships is complemented by his Master’s Degrees in Organizational Psychology and Counselling Psychology, and he is also certified in Neuro-Linguistic-Programming.
His latest book, “The Great Awakening: How Successful Leaders are Attracting, Engaging, and Developing Rockstar Teams”, is due to be published in September 2023.
We recently learned about The Great Game of Business and absolutely believe the principles it teaches, so we thought we would dive deeper into the content here and highly encourage our listeners to do the same. In The Great Game of Business the core principle is to engage your teams with transparency, share your critical metrics, help them keep score and know if they are winning or not, help them own their results, and provide them a stake in the outcome. This was a fun conversation and we would like to invite you along for the ride in learning more about this revolutionary approach to management and leadership.
In this episode we discuss some basic core principles around how we get ready for summer in the hospitality industry and how we engage our teams to own their results. We riff a bit on the amazing book Great Game of Business and we just scratch the surface of this book and the philosophy and we look forward to unpacking more of this content in the weeks to come on The Cutting Onions Podcast. Enjoy!
What does a great interview process look like? In this episode we share some personal stories about our interview experiences and contrast the two extremes...those organizations who handle the interview process beautifully and those that don't. We hope you enjoy this episode and we would love to hear your feedback!
Welcome back to The Cutting Onions Podcast! It's been a minute but we are so excited to be back! On this episode we dive deep into the restaurant industry job search struggles, what we believe the industry could do better, and the importance of staying positive throughout the process. We leave no stone unturned in this conversation and we air it all out, including our own personal struggles in finding our next role. We hope you enjoy this conversation and find some inspiration for your journey.
Thanks for joining us today on The Cutting Onions Podcast! This is Episode 61 and today we dive into the topic of Supply Chain and the key points from the Q2 2022 Kinetic 12 Deck. This was a great conversation and it was helpful for us to tackle this topic and do a deep dive on it, and we hope it helps you just as much! Please feel free to weigh in with your thoughts as well. We would love to engage in a conversation with our listeners. We would also appreciate you sharing this episode on your networks and let's keep the conversation going. Enjoy!
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Simply outstanding show! Anyone considering franchising or becoming a Franchisee should listen to Ali and the guys! Great info!