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Learning Experience Leader

Author: Greg Williams

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The Learning Experience Leader Podcast is a project devoted to design, leadership, and the psychology of learning. The aim of the show is to help you expand your perspective of learning design through conversations with innovative professionals and scholars across the world. Every other week a different practitioner or researcher shares insights from their work and experience to bring a more holistic view on how learning happens and what we can do to create amazing learning experiences through design and leadership. If you are interested in how people learn and how you can be more effective in helping others grow and develop, then this podcast is for you.
79 Episodes
Dr. Stephan Taeger is a religious educator and an adjunct professor at Brigham Young University’s Department of Ancient Scripture. He has authored or co-authored chapters and articles in various instructional design, educational, and/or theological venues. Dr. Taeger’s research interests include homiletics and narrative instructional design.Today we discuss: The principles of Narrative Distance and its applications to instructional designInsights from Homiletics –the practice and craft of preaching– for designing learningCreating cognitive and emotional space for people to learn through indirect storiesHow to use story to create meaningful content that promotes transformational changeResourcesDr. Taeger’s Article we discuss: Applying the Design of Narrative Distance to Instruction Grant’s book, “Think Again” - First few minutes of the Disney Pixar movie “Up” Nike golf clubs - the power of the Halo Effect - Dr. Taeger’s website: Join the conversation on the LX Leader LinkedIn page: Support the show (
Laura Fletcher is a Senior Program Manager for Leadership Development at Salesforce where she designs and manages programs that improve performance and engagement. Prior to joining Salesforce, she was the Manager of Instructional Design at Bottom-Line Performance, where she led a team that designed and developed award-winning learning solutions. Laura co-authored the book, "Design Thinking for Training and Development," published by ATD Press in 2020 which we’ll get into in this episode. Today we discuss: Designing for learner value rather than engagement Adapting the sweet spot for innovation for learning designHandling training requestsExamples and stories that illustrate the principles of the bookResourcesThe book: Connect with Laura on LinkedIn: Stanford D School website: resources - Join the conversation on the LX Leader LinkedIn page: Support the show (
Today’s guest is Guy W. Wallace. Guy is a Performance Analyst and Instructional Architect – and has been designing and developing performance-based instruction and training content since 1979. Guy has been consulting since 1982 and has served 80+ consulting clients, primarily in the Fortune 500.Guy's work has won a host of awards and he has authored over 90 articles, 16 books, and 4500+ blog posts. He has presented professionally over 125 times. You can check out the tremendous resources on his website which I’ve linked in the show notes along with some specific items we discuss in this episode.    Today we discuss: How most current learning design trends are old ideas wrapped up in new language Why awareness (but not anxiety) of history matters to design practitioners Some of Guy’s experiences that have informed his design process over the yearsAnd additional key insights from two of Guy’s articlesResourcesWhat is old is new again (blog post): 1984 Training Magazine article: Guy’s collection of resources for human performance improvement’s website: www.eppic.bizGuru series on Guy’s favorite thought-leaders (including people mentioned at the end of the episode): the conversation on the LX Leader LinkedIn page: Support the show (
Yolanda is the founder and owner of Lumiere Learning Experiences and the host of The L&D Lounge, a podcast show, and virtual gathering space. Yolanda seeks to use learning and development as a strategic tool to create behavioral change and improve on-the-job performance. She is especially passionate about crafting best-in-class leadership development programs to support high potentials, emerging leaders, and people managers. Over the past 15 years, she has worked with a large variety of organizations to foster intellectual curiosity and promote a culture of continuous learning. Today we discuss: An article Yolanda wrote about leadership development and bad bossesYolanda’s experience developing her own leadership skills and leadership in othersWhat being a leader means, and how you can start thinking like oneAnd suggestions on creating people development programs that go beyond a one-time eventResourcesYolanda’s SRHM article: Bad Bosses L&D Lounge Podcast’s website: Volunteer opportunities: Join the conversation on the LX Leader LinkedIn page: Support the show (
Today’s guests are Moritz Philip Recke and Stefano Perna. Moritz is a media technology engineer and develops transformative tools for education. He does research in the field of learning design and is co-founder of is a designer and educator working at the intersections of technology, media, and humanities. He is a learning design researcher and co-founder of we talk all about learning objectives, including The Learning Objective Design Card Deck that this team has been working onAn overview of Bloom’s taxonomy and the language of learning objectivesThe function of objectives and their place in an evolving ecosystem of learning contentResourcesConnect with Moritz and Stafano online Moritz on Twitter on LinkedIn’s website https://moritzrecke.comStefano on LinkedIn more about the Learning Objective Design Deck with these resources:Website: (access free downloads)PDF of overview deck version of the cards the conversation on the LX Leader LinkedIn page: Support the show (
Today I’m joined by Mandy Lambert, an instructional designer interning at Midcontinent Independent System Operator (MISO) and our discussion is all about the book Design Thinking for Training and Development by Sharon Boller and Laura Fletcher. From the back of the book:"When training and development initiatives treat learning as something that occurs as a one-time event, the learner and the business suffer. Using design thinking can help talent development professionals ensure learning sticks to drive improved performance. With its hands-on, use-it-today approach, this book will get you started on your own journey to applying design thinking."In summarizing and reflecting on the book we cover topics such as: 4 key pillars design thinking for learning designThe value of the 5 kinds of constraintsHow a great design considers the sweet spot of all stakeholders, not just learnersThe elements of a great implementation planAnd much more!You can check out more about the book here: Q&A with the authors: the book:, learn more about Mandy at her website! music, “For Mimi” by Twin Musicom is licensed under a Creative Commons Attribution 4.0 license. Support the show (
Samuel is the person behind, which provides tips and tricks for user onboarding in the form of critiques of popular web app onboarding examples. Samuel has worked with UX and User Onboarding for companies like Spotify, Audible, Intuit, and Khan Academy, and a host of others. He's also working on something new at, a growth framework for reliably and sustainably generating revenue. Today we talk about: Overview of Samuel’s Value Path concept and how it relates to learning designThe messy process of converting raw materials into a determined outcome How can we create an ecosystem to help people succeed beyond their expectationsOrienting people towards the goal of your learning product will help them achieveResources:Learn more about Samuel and access his work: the epic teardowns of onboarding sites at    Video explaining the concept of value path: Join the conversation on the LX Leader LinkedIn page: Support the show (
Today’s guest is Lieutenant Commander Ryan Williams of the US Navy. Before joining the Navy he enlisted in the US Air Force where he served as a member of The Band of the Golden West and later he served as a staff chaplain at Hill Air Force Base, Utah. Additionally, he served as a Staff Chaplain at St. Mark’s Hospital and the Salt Lake City VA hospital. Ryan’s Navy Chaplain Corps service has included assignments with the Marines, Clinical Staff Chaplain at Naval Medical Center in San Diego, Command Chaplain on the USNS MERCY hospital ship, and the USS Antietam. He is now at the US Coast Guard Training Center in Petaluma California. Today we discuss: Identifying and aligning with your values The power of inviting reflection to make room for learningMotivation as an outcome of taking actionFacing conflict by choosing to engage and letting go of controlling the outcomeResourcesSee the transcript and chapter headings on the LX Leader WebsiteJoin the conversation on LinkedIn 64 // Reframing Conflict and Helpfulness with Heather Gilmartin Adams26 // The Outward Mindset with Sam Whitney23 // Learner Agency & Responsibility with Dr. Michael MatthewsThe Application of Layer Theory to Design: The Control Layer (Dr. Andy Gibbons and Matt Langton)Support the show (
Heather is a senior consultant at RedThread Research. Trained in conflict resolution and organizational development, Heather has spent the past ten years in various capacities at organizational culture and mindset change consultancies as well as the U.S. Department of the Treasury. Today we talk about: Heather’s journey in trying to answer the question: how can I help people and organizations  to stop fighting and get along? What makes us human and implications for learning design  and conflict resolutionSystems change vs behavioral change The 3 levels of partnership from Arbinger Institute and how to to reframe what it means to helpMethods for approaching conflict and hard conversations, including saying “no”Resources:👉 ReadThread Research Paper - Humanizing Learning research👉 Episode 26: The Outward Mindset with Sam Whitney👉 Episode 49: Positive Deviance and Facilitating Transformational Leadership with Dr. Beth Wilkins👉 The Making of a Manager: What to do When Everyone Looks to You (book)👉 Difficult Conversations (book) 👉 Works from John Paul LederachSupport the show (
Hey everyone! I wanted to provide a very brief update about the hosting of the show. I’m moving the podcast to a new podcasting service and am keeping my fingers crossed that I don’t lose any of you in the process. What does this mean for you? Moving to Buzzsprout means better show notes and access to resources for you, it appears to include tags and chapter headings which if your podcast service supports it should make it easier for you to scan or reference parts of episodes after the fact, and it's simply more accessible than what I was using before.I’d like to call out a few special people who have been supporting the show through Patreon. A huge thank you to Matt, Rodrigo, Kyle, Colin, and Sam who have believed in the show to support it as a Patron.If you are not on LinkedIn and would like to see content and discussion on other platforms, please send me a note at or leave me a voicemail at ‪(801) 900-5970.The new website: lxleader.buzzsprout.comSupport the show on the Patreon pageFollow the LX Leader Podcast on the LinkedIn page, follow up resources and discussion will be plentiful! Support the show (
Megan Torrance is CEO and founder of TorranceLearning, which helps organizations connect learning strategy to design, development, data, and ultimately performance. Megan and the TorranceLearning team are passionate about sharing what works in learning so they devote considerable time to teaching and sharing about agile project management for learning experience design and the xAPI. Megan is the author of multiple books, including Agile for Instructional Designers which will talk about today. Also in this conversation we discuss: Megan’s definition and application of agile project managementExamples of agile development projects that Megan’s team is working on right nowAnd insights into working with stakeholders and making better for project estimates Resources:👉 [BETA] Review this episode with this mini-review! 👉 A Quick Guide to LLAMA (complimentary eBook for LX Leader Listeners) 👉 Agile for Instructional Designers (book) 👉 April 2021 Learning Guild Research (article)👉 Collection of articles and resources: the show (
While earning her master’s degree in Instructional Psychology & Technology at BYU, Alyssa worked on instructional design projects and teams in university, K-12, and corporate settings. Her work at BYU Independent Study introduced her to how Agile principles can be applied and adapted to instructional design, which became the subject of her master’s thesis. She currently works as a Learning Experience Designer at Qualtrics in the world of sales enablement.Today we talk about: 👉 Agile and waterfall project management methodologies as related to instructional design👉 Alyssa’s experience of using agile methodologies in academic and corporate organizations👉 Estimating work to be done using “planning poker” 👉 An example of a traditional waterfall project viewed from an agile perspectiveResources:👉 Scrum: The Art of Doing Twice the Work in Half the Time (Book)  👉 Tiny Habits  (Book)  👉 Episode 42: Habits, Context and Designing for Behavior Change with Andrew Webb👉 Agile for Instructional Designers (Book) Did you know the LX Leader is currently ranked in the top 40 L&D podcasts? Check it out and THANK YOU for listening! Support the show (
Dr. Cara North is a learning & Development leader, speaker, and researcher and currently works as the Operations Training Manager at Silfex, inc. Her previous experience includes learning experience design work at Ohio State University and Amazon and President of the Columbus Ohio chapter of ATD.Today we talk about: Transitioning from being an individual contributor to a learning leaderTenacity and daily committed learning as key things to help you to the next level How Cara uses social media and daily habits to cultivate a personal learning environmentThe three buckets of networkingResources👉 Nuzzle - social media aggregator  👉 Feedly - blog post aggregator👉 Buffer  - social media publisher 👉 Cara’s job ID and resources posting texting number - 614-963-2951👉 - free open source books, articles, and journals👉 Journal of Applied Instructional Design (via 👉 eLearning Heroes Challenge - Articulate Support the show (
Today’s episode is the third and final part of an extended conversation about experience design with Dr. Bob Rossman and Dr. Mat Duerden. If you haven’t heard the first and second episodes in this mini-series, I recommend you go back and check those out. The focus of this conversation is on the third section of the book Designing Experiences, which my guests co-authored. Today we talk about: 👉 The role of story and corporate strategy in experience design👉 How services and experiences work together and differ Support the show (
Today’s episode is the second part of an extended conversation about experience design with Dr. Bob Rossman and Dr. Mat Duerden. If you haven’t heard the first part, I recommend you go back and check it out! The focus of this conversation is on the second section of the book Designing Experiences, which my guests co-authored. Today we talk about: 👉 6 universal experience elements to consider when designing👉 Leveraging principles of intentionality and heterogeneity to make design decisions👉 Experience mapping and the value of designing each discrete touchpoint, including the ending of the experienceSupport the show (
Dr. Bob Rossman is professor and dean emeritus at the College of Applied Science and Technology at Illinois State University. Dr. Mat Duerden is an associate professor in the department of experience design and management at the Marriott School of Business at Brigham Young University.Today’s episode is a first for me in that I’ve got two simultaneous guests AND this is the first part of an extended conversation about experience design that will be picked up in a later episode. The focus of this conversation is all about the first section of the book Designing Experiences, which my guests co-authored. We talk specifically about what an experience is and what that means for designers. Additionally, we get into the three phases of macro and micro experiences and the role of human participation to make real meaning and transformation. Support the show (
Roy is the CEO of Weave Communications. He is a highly experienced executive and veteran of the United States Navy with over 20 years of public and private company leadership, executive management, and operations experience in sales, marketing, finance, mergers and acquisitions, product development, manufacturing, and distribution of products and services. Over the course of his career, he has been responsible for generating approximately $2.5 billion in shareholder value. Today we talk about: 👉 The role of the CEO in helping people fulfill their potential👉 Learning by observing others👉 Leading with empathy and intellectual curiosity👉 How Roy learns about the organizations he leadsResources👉 Admiral William H. McRaven University of Texas at Austin Commencement Speech (Video) 👉 Sea Stories: My Life in Special Operations by Admiral William H. McRaven (book):  👉 Daring Greatly, by Brene Brown (book)  👉 Caste: The Origins of Our Discontents, by Isabel Wilkerson (book)Support the show (
From the website for the book, "So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, and doctors treat patients with chronic diseases, and call-center reps address customer complaints. But crime and chronic disease and customer complaints are preventable! So why do our efforts skew so heavily toward reaction rather than prevention?"In summarizing and reflecting on the book I'll cover: 👉 The three barriers to upstream thinking and how to start overcoming them👉 7 questions to ask yourself when trying to solve upstream challenges👉 Reflection on ways instructional and learning experience designers can be more like systems designers in helping organizations realize their goalsResources👉 Book information and helpful resourcesIntroduction music, “For Mimi” by Twin Musicom is licensed under a Creative Commons Attribution 4.0 license Check out the artistSupport the show (
The survey:***In late 2019 I started podcasting as a way to force myself to learn new things and meet new people. It was scary and sometimes frustrating. and still is much of the time! It has been an amazing journey and I’ve met those personal learning goals in ways I couldn’t have imagined. But I want to do better, and I need your help. In an effort to improve I’d LOVE your input as I work to discover more about what you are facing and working towards. Will you complete this survey? should take you about 5 minutes to complete and you’ll receive the anonymous results when I’ve closed the survey. I hope to hear from you and am excited to share the next iteration of the show with you. Keep learning!🙏🙏🙏Also, here is the episode I mentioned with Seth Godin. It's gold! the show (
Dr. Harold Nelson is a visiting scholar in the School of Computer Science at the University of Montana. He was the 2009-2010 Nierenberg Distinguished Professor of Design in the School of Design at Carnegie Mellon University. He was an occasional Senior Lecturer in the Graduate School of Business and Public Policy, and in Defense Analysis at the Naval Postgraduate School in Monterey, California. Dr. Nelson was the head of the Graduate Programs in Whole Systems Design (WSD) at Antioch University and has held teaching positions in several universities. He is a licensed architect in the State of California and worked as the assistant regional architect for the U.S. Forest Service in San Francisco, California. He is a past president and a trustee of the International Society for Systems Science. He is the co-founding Director and President of the Advanced Design Institute and owner of Harold G. Nelson LLC. He has worked with a variety of organizations, including non-profits and corporations, state and federal agencies, military organizations, international governments, and the United Nations. Dr. Nelson received his Ph.D. from the University of California at Berkeley graduating with ‘Distinction’ where he designed his own doctoral program in the Design of Social Systems. He received his Master of Architecture degree from U.C. Berkeley and a Bachelor of Architecture from Montana State University.Today we talk about a book called The Design Way, which Dr. Nelson co-authored. Some highlights of our conversation include: 👉 The ancient roots of design and the concept of Sofia and why we need to return to it👉 What actually is Design and what does it mean to be a designer?👉 The service-client relationship balance, including future generations of people as a stakeholders👉 Design as a distinction from science and art in helping us shape the world we want👉 The critical role of character and courage in taking ownership of our design judgmentsResources👉 The Design Way (Book) 👉 Dilemmas in a General Theory of Planning (article about Wicked Problems from Horst Rittel and Melvin Webber) 👉 The Promise of Design (book chapter)Support the show (
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