Claim OwnershipAvaya - Experiences That Matter
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Powering personalized, intelligent, and effortless customer and employee experiences.
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Listen in as Aragon Research CEO Jim Lundy and Avaya CMO Simon Harrison talk about how the future of work accelerated and evolved because of COVID-19. Businesses are facing the need to adopt work-from-anywhere mindsets, policies, and practices. What does this mean as you ponder a hybrid model that combines remote work with returning to the office? How can you meet the needs of today’s “everything customer,” who wants to be left alone, yet remain connected? How do you deliver in a new economy of experiences, where you need to provide agile, hyper-personalized interactions for both customers and employees? What new solutions and innovations can enable game-changing customer engagement and organizational efficiency? Join us for insightful answers to top-of-mind questions.
Contact Centers need to become intelligent, work-from-anywhere Customer Experience Centers to enable organizations to better serve the “everything customer” in today’s experience economy. Providing more insight, more context and better outcomes for more personalized and empathetic interactions between a brand and its customers. TechTarget talks to Anthony Bartolo, Chief Product Officer at Avaya, about the factors driving change in CCaaS.
With the current pandemic, millions of workers are home with IP telephony solutions But what about 911? What if a small child used that phone to dial 911? Avaya can help make that device compliant with SecureNOW from @911Secure, LLC. Avaya's SELECT 911 Partner
While doing some voiceover work for a video today, my dear friend from Germany called me, And we got into a great conversation about UC, Artificial intelligence, and the impact on the world that the Coronavirus as had. There's a video version of this on my YouTube channel as well. YouTube: https://youtu.be/w7zM4dg_0dE
As early as January, Avaya donated audio and video equipment in Whuhan China and hospitals in the region have used Avaya solutions to help medical personnel perform remote consultation and enable patients to visit virtually with loved ones. As a global company, with global responsibilities and we have decided to provide Avaya Spaces collaboration software free, to all educational institutions along with non-profit organizations worldwide.
Fletch sits down with Bill Patty Jr., A business development manager with the Avaya DevConnect Program and host of the 8 and Out Podcast on APN, To discuss the content coming up at Engage 2020 in Phoenix Arizona at the beginning of February. This year, a Hackathon will kick off the event, Magic Johnson is a special guest speaker, and there is rumors of some 'monkey business' happening.
In this episode, Fletch talks with Avaya SVP of Business Transformation Dennis Kozak about the Avaya Cloud Office and how this platform can help migrate new and existing customers to Cloud-based services while retaining the value of their current investments in Avaya,
Moving your CC to the Cloud lets you provide an interactive experience to your customers, but integration with a CRM remains critical. PLM Dan Buck explains our integration with SFDC and other points on our Cloud CC Roadmap in this podcast with Fletch.
Steve Brock - Director of Avaya IX Devices Marketing, sits down with Fletch to discuss the needs of the user in a conference room from an audio perspective and how the Avaya B199 solves those needs with high quality Avaya OmniSound technology.
Avaya recently made some exciting announcements regarding our cloud strategy. These include a partnership with IBM focused on hybrid cloud solutions and AI as well as expanding our ReadyNow private cloud offerings globally. To get additional perspective on what this means to our global customers and Avaya, take a listen to this podcast with Chris McGugan, SVP Solutions & Technology, and Steve Smiley, VP Product Management.
Now that Kari's Law is required by federal legislation, enterprises are reviewing what they need to do to become compliant. PSAPs can help businesses by proactively describing what information they need. This year the NENA 2019 conference will feature a session on getting it implemented.
Now that Kari's Law is passed, and the waiver period of 2 years is expiring in February of 2020, many Enterprise networks are turning up their solutions. While they SHOULD turn to their implementor for guidance, they will inevitably turn to PSAPs for answers to difficult questions. Fletch will cover the basic best practices on dealing with the legislation, and where the public should turn for answers.
With over 9 Million ports serving the US Government, the Avaya Federal group plays a significant role in delivering the critical communications and capabilities our nation needs to perform as a world superpower. Jerry Dotson is a VP and has been delivering these solutions for over 14 years.
Fletch sits down with Kannan Sreedhar to discuss the digital transformation of the healthcare vertical market and their challenges that Avaya solutions can help solve. They highlight the prominence of the workflow as the primary target for innovation.
In this episode, Fletch sits down with Gaurav Passi, President Avaya Cloud Business and gets his advice for Partners and Business leaders looking to switch to cloud solutions. They discuss how personalization and agility are driving the value of Avaya's cloud transformation strategy.
Longtime Lucent employee Brian Anderson is now back at Avaya after spending a few years in the field install mission-critical mobile communications environments for various Public Safety agencies. His job is to lead the Public Safety practice at Avaya and has an even tougher job of being my manager. Welcome back, Brian.
Sara Broadbent of Avaya's Corporate Responsibility team also coordinates our efforts for Earth Day. She sits down with Fletch to talk about past initiatives and what we have planned for the future to help maintain a sustainable planet.
Through FY2018, the Avaya Corporate responsibility program fed over $2.5M into worthy programs around the world in efforts to saves lives, feed the hungry and help save the planet through green initiatives. Find out what YOU can do to help us deliver Experiences the Matter.
In the spirit of Women's History Month and International Women's Day, Avaya podcast pro Mark Fletcher sat down with Shefali Shah, senior vice president, Chief Administrative Officer and General Counsel, to talk about Avaya's newest Avaya for Communities program. The exciting new program is opening its first sponsorship opportunity to qualified women-owned small businesses. Listen in to learn about the program and why a gender-balanced world is better for everyone.
Get into the HUDDLE with this premier Huddle Room video conferencing solution from Avaya. Fletch talks to Steve Brock and Roger Wallman about this exciting new endpoint that is sure to enable more immersive collaboration between small teams with features only previously found on expensive room-based systems. Check out the exciting new CU-360!
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