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Unlocking Vulnerability
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Unlocking Vulnerability

Author: Helen Pettifer

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Imagine how you’d feel if people, and businesses, listened, understood and supported you through the tough times.

Join Helen Pettifer as she explores all aspects of vulnerability, shares personal experiences and discusses what individuals and organisations can do to better support vulnerable customers.
34 Episodes
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For Mental Health Awareness Week 2021, Helen is joined by Mental Health and well-being champion and trainer, Simon Nichols.Simon shares his insights on the impacts of poor mental health and how we can identify and support those around us who may be struggling with their mental health.Contact and connect with Simon here - https://www.linkedin.com/in/snich400/https://itstime2thrive.co.uk/If this episode has resonated with you, below are details of two helplines which offer the opportunity to talk to someone:Samaritans - https://www.samaritans.org/ - or telephone 116123CALM - https://www.thecalmzone.net/ or telephone 0800 58 58 58You can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com
In this episode, Helen is joined by Business Psychologist, Ellice Whyte.Ellice shares the importance of having robust effective policies and together Helen and Ellice talk about the benefits of having an organisational suicide mitigation policy. Contact and connect with Ellice here - https://www.mindsetmentalhealth.co.uk/https://www.linkedin.com/in/ellice-whyte/If this episode has resonated with you, below are details of two helplines which offer the opportunity to talk to someone:Samaritans - https://www.samaritans.org/ - or telephone 116123CALM - https://www.thecalmzone.net/ or telephone 0800 58 58 58Why not join Helen's vulnerability discussions - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com
In this episode, Helen is joined by Vulnerable Customer Experience Consultant Carolyn Delehanty.Carolyn shares how organisations can develop a successful vulnerable customer experience centred on the customer's feelings and emotions.Contact and connect with Carolyn here - https://www.linkedin.com/in/carolyn-delehanty/Email - hello@delehantyconsulting.co.ukWhy not join Helen's vulnerability discussions - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com
In this episode, Helen is joined by Sue Buckle, the Resolution Delivery Manager at Yorkshire Building Society. Sue shares how YBS have been supporting their staff and customers during this last year, especially customers facing vulnerable circumstances. Find out more about Yorkshire Building Society here - https://www.ybs.co.uk/index.htmlWhy not join Helen's vulnerability discussions - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com
In this episode, Helen is joined by Martin Canwell, an Account Executive at Aptean Respond. Martin shares a personal case study and together, Martin and Helen analyse the impacts this experience has on the vulnerable individual, employees and the organisation. Find out more about Aptean Respond here - https://www.aptean.com/uk/solutions/compliance-solutions/aptean-respond/Why not join Helen's vulnerability discussions - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com
In this episode, Helen shares her thoughts on the Financial Conduct Authority's Guidance for firms on the Fair Treatment of Vulnerable Customers.Why not join Helen's next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com
In this episode, Helen shares some of the positive aspects around vulnerability that have been seen in the last 12 months.Helen is also part of the Collaboration Network Team. Find out more about the Collaboration Network here - https://www.collaborationnetwork.co.uk/Why not join Helen's next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com
In this episode, Helen is joined by Chris Brown, a public speaker and podcaster on change and acceptance for those facing adversity.Chris shares his personal story of bereavement through suicide. He also talks about suicide prevention and the valuable work Papyrus do around suicide prevention in young people. If this episode has resonated with you or someone you know, please get in touch with the organisations below:The Samaritans - 116 123Papyrus - https://www.papyrus-uk.org/ - 0800 068 4141Listen and subscribe to Chris' podcast - My Argument with Grief - https://anchor.fm/my-argument-with-grief. Why not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow me for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com
In this episode, Helen shares a bit about herself, background and how she came to be working in the vulnerability space.Why not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow me for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com
In this episode, Helen is joined by Matt Blanks, Project Manager at PeerAid at BetKnowMore.As a recovering gambling addict, Matt shares his personal story. He also talks about the valuable work PeerAid are doing to support individuals with their recovery.If this episode has resonated with you or someone you know, please get in touch with the organisations below:National Problem Gambling Helpline - Freephone 0808 8020 133 or Webchat - https://www.gamcare.org.uk/get-support/talk-to-us-now/GamCare - https://www.gamcare.org.uk/GamStop - https://www.gamstop.co.uk/Gamban - https://gamban.com/Follow Matt on Twitter - https://twitter.com/MattBlanks4Why not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow me for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com
In this episode, Helen is joined by Helen Lord, Director and Co-Founder of The Vulnerability Registration Service.Helen Lord shares the importance of identifying vulnerable customers and sharing vulnerability data across organisations and industries.Find out more about the Vulnerability Registration Service here - https://www.vulnerabilityregistrationservice.co.uk/Why not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow me for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com
In this episode, Helen shares her thoughts on the correlation between vulnerability and Maslow's Hierarchy of Needs.Why not join Helen's next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com
In this episode, Helen is joined by Vanessa Northam, Head of Strategic Relationships at StepChange Debt Charity.Vanessa and Helen discuss the importance of developing an organisational culture of embedding vulnerability across all the business. Vanessa also shares a powerful customer experience story that resulted in significant process changes.Find out more about Vanessa here - https://www.linkedin.com/in/vanessanortham/Why not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow me for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com
In this episode, Helen is joined by Dr Elizabeth Blakelock, Principle Policy Manager at Citizens Advice in the energy policy team.Elizabeth and Helen discuss the important role of understanding people's lived experiences within regulatory decision making and the energy market.Find out more about Elizabeth and her work here - https://www.linkedin.com/in/elizabethblakelock/https://medium.com/@elizabeth.erringtonWhy not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow me for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com
In this episode, Helen is joined by Nick Wilkinson, Head of Access Solutions at Action on Hearing Loss. Nick and Helen discuss the thought-provoking numbers of people living with varying degrees of hearing loss and Nick shares practical ways organisations can better support their staff and customers.Find out more about Nick and the work Action on Hearing Loss does here - https://actiononhearingloss.org.uk/Why not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow me for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com
In this episode, Helen is joined by Michael Hilton, Director at Three Hands. Michael discusses the value of lived experience and the important role it plays in shaping organisation's vulnerability strategies.Find out more about Michael and the work Three Hands does here - https://www.threehandsinsight.co.uk/Why not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow me for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com/vulnerable-customer-compliance.html
In this episode, Helen is joined by Conduct Risk Expert Sally Pearce. Sally shares her thoughts and insights on the latest Financial Conduct Authority's Consultation Guidance on Treating Vulnerable Customers Fairly.Download the FCA Guidance here - https://www.fca.org.uk/publications/guidance-consultations/gc20-3-guidance-firms-fair-treatment-vulnerable-customersFind out more about Sally and her work here - https://www.conductmatters.co.uk/You can also follow me for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com/vulnerable-customer-compliance.html
In this episode, Helen is joined by Consumer Champion and Queen of Customer Service Jane Hawkes. Jane shares her insights on Customer Service and vulnerability from the other side of the counter - how to be a better customer.Find out more about Jane and her work here - https://ladyjaney.co.uk/You can also follow me for future episodes and more consumer vulnerability information:Twitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com/vulnerable-customer-compliance.html
In this episode, Helen is joined by Alex Rutherford discussing Wessex Water's approach to vulnerability and training their team to become vulnerability experts.Alex also shares his valuable technique - C D E = FFind out more about Wessex Water and the Priority Services Register here - https://www.wessexwater.co.uk/help-and-advice/priority-servicesYou can also follow me for future episodes and more consumer vulnerability information:Twitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com/vulnerable-customer-compliance.html
In this episode, Helen is joined by Benedicta Lasoye, the Communities Officer at Aylesbury Town Council. Helen and Bee discuss the changes and benefits Covid-19 has brought to our communities, and the important role community plays in supporting the vulnerable.Bee shares her top 3 'C' tips for supporting each other:CompassionCommunicationCommunityYou can also follow me for future episodes and more consumer vulnerability information:Twitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com/vulnerable-customer-compliance.html
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