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The Payments Show Podcast
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The Payments Show Podcast

Author: Satwant Phull

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The Payments Show helps businesses learn how to use the latest payments and financial technology to increase sales conversion and cut costs. Hosted by Satwant Phull.

79 Episodes
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In episode 79 of The Payments Show Podcast, I spoke to Emmanuel Daniel. Emmanuel is the Founder of Asian Banker, a Thought Leader in the future of finance, and Author of the book titled "The Great Transition: The Personalisation of Finance". This was a fascinating episode as we discussed many important topics such as the Network Economy, Debanking and Censorship, CBDCs, Cybersecurity, and much more.  VIDEO and PDF Transcript: - click here: https://thepaymentsshow.substack.com/p/79Summary of topics discussed:[01:33] - Start: Founder of Asian Banker[04:31] - Emmanuel's Book: "The Great Transition: The Personalisation of Finance"[06:24] - Industrialisation vs Digitisation of Finance[08:34] - Market Economy > Network Economy[11:34] - Deposits > Digital Wallets > Stablecoins[17:06] - Debanking and Censorship vs Central Bankers[19:26] - CBDCs Have Failed Already[22:50] - Banks Missed the API Revolution[25:06] - Cybersecurity Risk and Innovation Through Crisis[26:38] - Social Credit Scores and China[33:50] - Dysfunctional Economies: The United States[37:54] - The Next Major Crash: Driven by Digital Communications and Perception[42:33] - UX, UI and Conversion[44:18] - Emmanuel's Next Book: "Winning Civilization"And much more…Details:- Recorded in July 2023- Host: Satwant Phull- Guest: Emmanuel Daniel: Founder of Asian Banker, Thought Leader, and Author[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - Emmanuel Daniel: emmanueldaniel.com | @EmmanuelDaniel
In episode 78 of The Payments Show Podcast, I spoke to Yair Nechmad who is the Founder of Nayax.  Nayax provides businesses with payment solutions for Point of Sale and Unattended Retail such as Vending, Parking, EV Chargers, Car Washes and more.VIDEO and PDF Transcript:- click here https://thepaymentsshow.substack.com/p/78Summary of topics discussed:[00:00] - Further Information[00:28] - Introduction[01:19] - Start[02:33] - Nayax Company Overview[04:20] - High Volume, Low Transaction Value[05:28] - Total Cost of Ownership: Transparency and Efficiency[07:03] - TCO of Cash Payments: Not Crossing 7% Cost of Cash[09:24] - Switching Millions of Cash Systems to Cashless[11:38] - Physical Installation Made Easy[14:02] - Analytics, Reporting & Alerts... For The First Time Ever![15:44] - Network Connectivity for Machines (with Waterfall Capability)[18:48] - Leading Verticals for Vending Machines[19:23] - Promising New Vertical: EV Chargers[21:43] - Current and Future Markets Served[28:10] - Nova Market: Grocery Self-Checkout[30:52] - Net New Business Opportunities Not Possible with Cash[33:29] - Loyalty and Engagement: Digital Receipts as a Landing Page[37:30] - Nayax Business Model: 3 Pillars[38:57] - Nayax is a Complete End to End, One Stop Solution[40:10] - Nayax Technology Partners[41:30] - Low Customer Churn Rate[42:44] - Get in Touch with Nayax[43:10] - The FutureAnd much more…Details:- Recorded in Jun 2023- Host: Satwant Phull- Guest: Yair Nechmad, Founder, Nayax[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - Nayax: nayax.com | @NayaxGlobal
In episode 77 of The Payments Show Podcast, I spoke to Todd Watts who is the CEO and Co-Founder of PatientFi.PatientFi partners with US healthcare practices to remove cost barriers by offering patients friendly monthly plans, so more patients can say yes to the elective procedures they want.VIDEO and PDF Transcript: - https://thepaymentsshow.substack.com/p/77Summary of topics discussed:[02:41] - Growth Projections for Treatments [03:35] - Overview of PatientFi[07:38] - Profit Margins in Aged Care vs Looking Youthful[09:17] - Regenerative Procedures: Winding Back the Clock[10:29] - General BNPL vs PatientFi[15:59] - PRIVI - Customised Plans for Non-Invasive Treatments [18:59] - Scheduling for Optimal Theraputic Results[21:17] - Benefits for Medical Providers[21:45] - Loyalty to Medical Practice[22:09] - Sell a Medical Practice More Easily with a PRIVI Customer Base[23:27] - Selling on Value Not Price[25:23] - Medical Staff Skills: A Tiered Approach[28:16] - Challenges with the US Healthcare System[29:52] - PatientFi's Focus on Discretionary and Elective Treatments[31:16] - Benefits of the Free Market vs Reimbursed Care[34:36] - Too Much Friction Between All Stakeholders[37:02] - Customer Success Stories[39:58] - The Future: Dentistry, Fertility and PRIVI[42:17] - A 10-Year Prediction: Acceptance[44:26] - Get in Touch with PatientFi[44:38] - Chit ChatAnd much more…Details:- Recorded on 27 Jun 2023- Host: Satwant Phull- Guest: Todd Watts, CEO & Co-Founder, PatientFi[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - PatientFi: patientfi.com
In episode 76 of The Payments Show Podcast, I spoke to Uku Tomikas who is the CEO of Messente. Messente is a dedicated business messaging platform which enables businesses to send one-time passwords, PIN codes, notifications and verifications to customers securely – and at scale.VIDEO and PDF Transcript:  - https://thepaymentsshow.substack.com/p/76 Summary of topics discussed:[00:00] - Introduction [01:04] - Start [02:00] - P2P (Consumer) vs A2P (Business) Messaging[02:34] - OTP Codes, AI, Fraud, Scams and Security[03:37] - Popular Messaging Platforms: Regional Differences[04:51] - Roaming Challenges with SMS[07:02] - Industry Use Cases (esp. Financial Services)[10:20] - Different Conversion Rates for Different Messaging Platforms[12:27] - RCS Messaging[16:36] - Increasing Sales Conversions Through Messaging[19:24] - Surprising Stats: Too Many vs Too Few Messages[23:58] - Transparent Pricing[27:55] - Verigator: Go Global on Day 1[31:41] - Getting Started with Messente: SME to Enterprise[33:02] - From SDR to CEO! - Uku's Rise at Messente[34:07] - Messaging Scams Are Increasing and Better Quality with AI and ChatGPT[37:13] - Hardware and Subscriber Verification[39:41] - Contact Details[40:03] - The Future: RCS and Fraud[42:23] - Chit ChatAnd much more…Details:- Recorded on 15 Jun 2023- Host: Satwant Phull, Founder of Digital Money Lab- Guest: Uku Tomikas, CEO of Messente[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - Messente: messente.com 
In episode 75 of The Payments Show Podcast, I spoke to Patrick Gauthier who is the CEO of Convera. Convera is a leader in B2B cross-border payments and has 30,000 customers worldwide. It helps companies to move money (FX) – and capture value – with speed and simplicity.Timestamps[00:00] - Introduction: From Amazon Pay to Convera[03:53] - The Beginning of FinTech[06:10] - Commercial Payments is Ready for Innovation[07:58] - Underinvestment in B2B FinTech[09:33] - Crypto Skepticism: Proof of Stake vs Proof of Work[11:40] - Central Banks vs Stablecoins[13:37] - Convera's Mission: Growth, Simplicity & Confidence[14:07] - Mitigating Currency Fluctuation Risk[15:24] - Solutions from Convera[20:12] - Examples of How Convera Delivers Business Agility and Confidence[25:00] - Convera's Global Operations[26:20] - Global Regulations: Privacy, Data Sovereignty, AML, Sanctions[28:46] - Increasing Geopolitical Risk in a Changing World[30:16] - Dedollarisation? Maybe Not... If We Look At History[32:05] - Global Demographics are Changing the Channels of Commerce[34:58] - The Most Important Question to Ask Customers[36:37] - Convera's Growth Through Mergers & Acquisitions[38:39] - Partnering and Hedging with Banks as Counterparties[41:35] - Get Started with Convera[43:05] - Chit ChatDetails:- Recorded on 24 May 2023- Host: Satwant Phull, Founder of Digital Money Lab- Guest: Patrick Gauthier, CEO of Convera.[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - Convera: convera.com | @Converaholdings
In episode 74 of The Payments Show Podcast, I spoke to Kevin Ludford and Abrie Greeff, who are the Co-founders of fumopay.fumopay is a, Open Banking payment solution that enables account-to-account transactions. It provides a faster, cheaper, and safer alternative to traditional card payments for both businesses and consumers.VIDEOWatch the Video version here: https://youtu.be/SlAscZXLB8w Summary of topics discussed:[00:00] - Introduction[02:17] - Start[03:06] - Origin and Growth of Open Banking[06:00] - Fumo Social App Concept [08:18] - Challenges with Bill Splitting Apps and Startup Banks[09:34] - Benefits for Businesses[10:08] - Increasing Account to Account (A2A) Payment Adoption[14:51] - Increasing Cash Flow and Xero Integration[17:38] - Pay By Bank When Payment Terminals Fail[19:17] - Which Type of Customer Uses Pay By Bank?[22:01] - fumpay's Market Position[26:00] - Influencing Consumers: e.g. Instant Refunds[28:37] - Specific Use Cases Are The Key[30:09] - Markets Served by fumopay [33:57] - Get Started with fumopay[36:16] - Variable Recurring Payments and SweepingAnd much more…Details:- Recorded on 13 Jun 2023- Host: Satwant Phull, Founder of Digital Money Lab- Guest: Kevin Ludford & Abrie Greeff, Co-founders, fumopay.[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - fumopay: fumopay.com | @fumopay
In episode 73 of The Payments Show Podcast, I spoke to Aron Alexander who is the Founder of Runa. Runa enables businesses to seamlessly send digital value to anyone, anywhere, instantly. The platform helps companies to build embedded rewards and incentive experiences.VIDEOWatch the Video version here: https://youtu.be/dhF331n_JBI CHAPTERSClick through the Chapters Menu at the top of the episode webpage here: http://thepayments.showSummary of topics discussed:1.  Low Value, High Velocity Payments2.  Gig and Remote Work in a Globalised World3.  The Runa Network: 3 Benefits for Merchants and Consumers4.  Why Use Runa Instead of Going Direct as a Merchant?5.  Use Cases: Vodafone, Halfords, Samsung and More6.  Freeing Up Working Capital and Reducing Operational Processes7.  API Instead of Full Integration8.  Evolving from WeGift to Runa9.  Building the Merchant + Network + Customer Flywheel10.  Offer Instant, Frictionless Experiences to CustomersAnd much more…Details:- Recorded on 15 Jun 2023- Host: Satwant Phull, Founder of Digital Money Lab- Guest: Aron Alexander, Founder, Runa[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - Runa: runa.io | @runapay
In episode 72 of The Payments Show Podcast, I spoke to Gregg Aamoth who is the CEO and Co-founder of POPcodes.POPcodes transforms smart payment terminals into a powerful merchant and customer engagement tool.VIDEOWatch the Video version here: https://youtu.be/86R0W9Q2IZk  CHAPTERSClick through the Chapters Menu at the top of the episode webpage here: http://thepayments.showSummary of topics discussed:1.  Terminals Are More Powerful Than Smartphones2.  Ubiquity of Smartphone Payments Will Take Time3.  android on Payment Terminals4.  The Challenges with SMEs and Payment Terminals5.  POPcodes vs Payment Terminal Manufacturers6.  30,000 Merchants Using POPcodes7.  Reducing Training and Support Costs 8.  Bringing New Experiences to Merchants and Customers9.  Improving Affiliate Sales, Promotions and Omnichannel Capabilities10.  Flipping eCommerce vs In-Store IncentivesAnd much more…Details:- Recorded on 12 Jun 2023- Host: Satwant Phull, Founder of Digital Money Lab- Guest: Gregg Aamoth, Co-Founder of POPcodes[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - POPcodes: popcodes.com | @popcodes
In episode 71 of The Payments Show Podcast, I spoke to Asaf Darash who is the Founder of RegPack.RegPack is a B2B platform that is aimed at Service-based Businesses. It incorporates flexible payment options and rapid onboarding features. The platform is ideal for Groups, Clubs, Memberships, Retreats and much more. Click through the Chapters Menu at the top of the episode webpage here: http://thepayments.showSummary of topics discussed:1.  Startup Tech Scene in Israel2.  Shopify for Services3.  Average 30% Business Growth After Deploying RegPack4.  Time & Space: The Difference Between Service and Product-Based Businesses5.  B2B Platform6.  Dealing with Complexity7.  The Onboarding Process8.  Founding Story: from PhD to Launch9.  Easy Deployment10.  Challenges in Marketing a Vertical-Based Business And much more…Details:- Recorded on 23 May 2023- Host: Satwant Phull, Founder of Digital Money Lab- Guest: Asaf Darash, Founder of Regpack[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - RegPack: regpacks.com | @regpack
In episode 70 of The Payments Show Podcast, I spoke to Justin Duling who is the Senior Vice President & Commercial Director at Loqate. Loqate provides businesses with the most curated location and address data in the world. This data is carefully selected, verified and enriched to ensure that businesses can lower delivery costs, onboard customers faster, and increase conversions.Click through the Chapters Menu at the top of the episode webpage here: http://thepayments.showSummary of topics discussed:1. High Cost of Failed Deliveries and Fraud2. How Locals Describe Locations3. Postal Formats Around the World4. Less Developed Postal Authorities5. Converting and Onboarding Good Customers6. "Location" vs "Address": Will "Addresses" Disappear?7. AI and The Challenges with "Local" Postal Authorities8. Pent Up eCommerce Demand: Address and People Verification9. Address Accuracy is Critical for Onboarding10. How Different Countries Describe Locations vs AddressesAnd much more…Details:- Recorded on 22 May 2023- Host: Satwant Phull, Founder of Digital Money Lab- Guest: Justin Duling, Senior Vice President & Commercial Director, Loqate.[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - Loqate: loqate.com | @loqate
In episode 69 of The Payments Show Podcast, I spoke to Austin Mac Nab who is the Founder of VizyPay.  VizyPay helps small to mid-sized businesses in rural America to lower their payment processing costs.Click through the Chapters Menu at the top of the episode webpage here: http://thepayments.showSummary of topics discussed:1. Niche Focus: Rural America2. Price Gouging3. Levelling Up Rural America4. Pricing Structures5. Interchange / Hybrid / Cash6. Why Not Do It Yourself with Cash?7. Fighting Card brands8. Disruption, Culture and Reputation9. The Importance of Diverse Staff Experience10. Austin's Journey: From Shop Floor to FounderAnd much more…Details:- Recorded on 18 May 2023- Host: Satwant Phull, Founder of Digital Money Lab- Guest: Austin Mac Nab, Founder, VizyPay[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - VizyPay:  vizypay.com | @vizypay
In this episode of The Payments Show Podcast, I spoke to Sarunas Matulevicius who is the Head of Product at Axis in Egypt. Axis is a solution which helps small to medium businesses in Egypt with payments, banking, payroll and other essential tools. Click through the Chapters Menu at the top of the episode webpage here: http://thepayments.showSummary of topics discussed:1. Serving the Unbanked and Underbanked 2. For Businesses and Individuals3. Stats for Egypt: Banking and Financial Inclusion4. The Market of Egypt5. Government Wants to Digitize the Economy6. Regulation & Compliance in Egypt7. Culture and Sharia Financial Compliance8. Impact of Macro Economics and War9. Legacy Banks10. Deals & Discounts, QR CodesAnd much more…Details:- Recorded on 27 Apr 2023- Host: Satwant Phull, Founder of Digital Money Lab- Guest: Sarunas Matulevicius, Head of Product, Axis[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - Axis: axisapp.com | @axis_app
In this episode of The Payments Show Podcast, I spoke to Kim Schwendeman who is the SVP of Payment Adoption at Stax. Stax is an all-in-one payments platform that provides businesses of all sizes the technology needed to manage financials, payments, customer data and much more.Click through the Chapters Menu at the top of the episode webpage here: http://thepayments.showSummary of topics discussed:1. Subscription Pricing2. SaaS Recession: Lead with Payments3. Cost of Payments 4. APIs To Create Unique Payment Experiences 5. Surcharging Functionality 6. Interchange Costs 7. Stax Pay 8. All In One Platform 9. Vertical Solutions10. Great Experiences with ISV Partners And much more…Details:- Recorded on 26 Apr 2023- Host: Satwant Phull, Founder of Digital Money Lab- Guest: Kim Schwendeman, SVP of Payment Adoption, Stax.[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - Stax: staxpayments.com | @staxpayments
In this episode of The Payments Show Podcast, I spoke to PJ Gupta who is the Founder of Checkbook.Checkbook is a platform which enables organisations to reduce the costs and overheads of handling and processing cheque payments. It supports a variety of flexible deposit options enabling recipients to choose the deposit option that best suits their needs.Click through the Chapters Menu at the top of the episode webpage here: http://thepayments.showSummary of topics discussed:1. Why Check / Cheque Usage Is Increasing 2. The Challenges for Business Payments3. Software vs Rails4. What Problems Does Checkbook Solve?5. Use Cases vs Rails6. Single API7. The High Cost of Exceptions8. Ultra Low Cost, Fast Payments9. Convenience: No Signups10. Increasing Efficiency By An Order of MagnitudeAnd much more…Details:- Recorded on 26 Apr 2023- Host: Satwant Phull, Founder of Digital Money Lab- Guest: PJ Gupta, Founder, Checkbook[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - Checkbook: checkbook.io | @checkbook
In E65 of The Payments Show Podcast, I spoke to Adwait Joshi who is the Founder and CEO of DataSeers. DataSeers is a SaaS solution that helps payment companies to manage critical operations such as fraud detection, compliance, identity & onboarding, reconciliation and analytics.Click through the Chapters Menu at the top of the episode webpage here: http://thepayments.showSummary of topics discussed:1. Real-Time Payments2. AI3. Merchant Account Fraud4. Synthetic Identity Fraud: Chasing a Ghost5. Analysing the Entire Payment Journey6. Pre-Paid Cards7. Financial Inclusion and Privacy8. Multicurrency Challenges9. AI Ethics: Good Guys vs Bad Guys10. Founding Story: Solving Crime Through PaymentsAnd much more…Details:- Recorded on 18 Apr 2023- Host: Satwant Phull, Founder of Digital Money Lab- Guest: Adwait Joshi, Founder and CEO, DataSeers.[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - DataSeers: dataseers.ai | @DataSeers
In E64 of The Payments Show Podcast, I spoke to Bill Zielke who is Chief Revenue and Chief Marketing Officer at BitPay.  BitPay is a payment gateway that enables merchants to accept Bitcoin and cryptocurrency payments with zero price volatility risk.Click through the Chapters Menu at the top of the episode webpage here: http://thepayments.showSummary of topics discussed:1. Access to High-Spending, Affluent Customers2. 50% Lower Payment Processing Costs 3. Luxury Retail vs Smaller Merchants 4. Fast Onboarding for Merchants 5. Settlement: Crypto or Fiat6. Point of Sale: Not Just Online7. Who Is Using Crypto?8. Locking Prices: No Under or Overpayments To Merchants 9. Invoicing In Crypto 10. Fees and Charges: 1% - 2%And much more…Details:- Recorded on 30 Mar 2023- Host: Satwant Phull, Founder of Digital Money Lab- Guest: Bill Zielke, Chief Revenue and Chief Marketing Officer, BitPay[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - BitPay: bitpay.com | @BitPay
In this episode of The Payments Show Podcast, I spoke to Justin Passalaqua who is the Country Director for Worldline in Canada. Worldline is the 4th largest payments company in the world, and is used by merchants, banks and acquirers.Click through the Chapters Menu at the top of the episode webpage here: http://thepayments.showSummary of topics discussed:1. UX and UI2. Working with ISVs3. Niche and Vertical Markets4. Direct and Indirect Relationships with End Customers5. Customer Support6. Humanising Payments7. Getting Banned from Payment Platforms8. Reducing Friction9. Fraud10. Invoicing is Finally DyingAnd much more…Details:- Recorded on 07 Mar 2023- Host: Satwant Phull, Founder of Digital Money Lab- Guest: Justin Passalaqua, Country Director, Worldline[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - Worldline: bambora.com (Bambora will now be known as Worldline)
In this episode of The Payments Show Podcast, I spoke to Dave Glaser who is the President and COO at Dwolla.Dwolla helps companies to power sophisticated account-to-account payment solutions via their low code API and Partnership ecosystem.Click through the Chapters Menu at the top of the episode webpage here: http://thepayments.showSummary of topics discussed:1. From Retail to B2B Payments2. New Layer for Payments 3. From ACH to FedNow 4. "Funds Flows": More Than Just Moving Money 5. Profitability Over Growth At All Costs 6. Digital Reimbursements 7. New vs Legacy Customers 8. Dwolla Wallet9. Virtual Account Numbers and ACH Account Routing10. Fraud and Security And much more…Details:- Recorded on 01 Mar 2023- Host: Satwant Phull, Founder of Digital Money Lab- Guest: Dave Glaser, President and COO, Dwolla[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - Dwolla: dwolla.com | @dwolla
In this episode of The Payments Show Podcast, I spoke to Michael Grillo who is the VP of Marketing at Ampla.Ampla provides B2B Pay Later and Lending solutions to help businesses grow.Click through the Chapters Menu at the top of the episode webpage here: http://thepayments.showSummary of topics discussed:1. Pay Later… for B2B Customers2. SME Lending3. Data, UX and UI4. No VCs or Banks Need Apply5. B2B eCommerce and Marketplaces6. The Future: Banking, Bill Pay & Cards7. The Fate of Consumer BNPL8. Risks of a Single Tech & Payments Provider9. Competitive Landscape10. Customer Success StoriesAnd much more…Details:- Recorded on 23 Feb 2023- Host: Satwant Phull, Founder of Digital Money Lab- Guest: Michal Grillo, VP of Marketing, Ampla[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - Ampla: getampla.com | @getampla
In this episode of The Payments Show Podcast, I spoke to Shameer Sachdev who is the Founder & Managing Director at Growth Gorilla. Growth Gorilla helps Payment Technology companies go to market, grow, and master their market entry. Click through the Chapters Menu at the top of the episode webpage here: http://thepayments.showSummary of topics discussed:1. What's Growing In Payments Tech Right Now?2. Influencers and Creators3. UX and UI4. Improving Conversion Rate Optimisation5. B2B Sales Up To $50,000 With No Salespeople!6. Content Marketing and Google Ads7. Faster Payments vs Crypto8. International Payments9. Go To Market Strategy10. Selling Payments vs Selling WidgetsAnd much more…Details:- Recorded on 20 Feb 2023- Host: Satwant Phull, Founder of Digital Money Lab- Guest:  Shameer Sachdev, Founder & Managing Director, Growth Gorilla[Next Steps]- Get in touch with Satwant: digitalmoneylab.com - Growth Gorilla: growthgorilla.co.uk | @GrowthGorilla 
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