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Funeral director Kenneth Keegan talks about what it was like for him and his staff to go through Financial Conduct Authority regulation training webinars as Golden Charter appointed representatives. He talks about what regulation means for him and for customers, and the work his business does locally.
Moray's Callum Ross talks about the link between supporting families and local business branding for funeral directors. He looks at how promoting his business has changed in the era of social media, and the further changes brought on by Financial Conduct Authority regulation.
Malcolm talks to a funeral director who's been working with politicians to get bereavement education onto the national curriculum for school children  in England. John talks about why it's important, what it would look like, and his own experience of childhood bereavement.
Funeral director Oliver Towner has embraced a lot of the change sweeping funerals, particularly around the environment and direct cremations. He tells Malcolm the thinking behind his business' changes, and how his staff have reacted.
A funeral director who spent a week attached to a medicine ball to raise funds for mental health support talks about the unique pressures funeral directors face, and his own experiences of speaking out.
Nikki Bennett of regulation experts UKGI talks through what happens after you return your application to bec ome an Appointed or Introducer Appointed Representative with Golden Charter. She explains the process and addresses myths and misconceptions.
Jeremy West is a recognisable figure in the history of independent funeral directing, long involved with SAIF and in the founding of Golden Charter. Malcolm gets his views on the big picture for Independents, from direct cremation to regulation.
Funeral directors and families are far more digitally aware than at the beginning of the pandemic, and huge numbers of families search online for a local funeral director. Declan Maguire explains how the SAIF Digital programme is helping Independents meet the needs of increasingly online customers.
Laura Browne is a key member of Golden Charter's research and insight team, researching and surveying the views of customers, funeral directors and the wider world of funerals. She unpacks the latest findings for Malcolm.
Funeral director and former SAIF President Jim Auld returns, to talk about how his sole trader business had considered dealing with FCA regulation by becoming an Introducer Appointed Representative.
Our regulation mini-series continues: we hear from a different type of funeral director in a different part of the country, as Nottinghamshire funeral director Simon Hall talks about what he's doing for Financial Conduct Authority (FCA) regulation, and the support available.
Maria of S Stibbards & Sons talks about what the business is doing now to prepare for FCA regulation and how it plans to approach it, as well as reflecting on what the CMA has already taught them about being regulated.
The Financial Conduct Authority's requirements are becoming clear. Golden Charter's Head of Regulatory Compliance explains what regulatory approach is appropriate for funeral directors and what the plan provider is doing now.
Sarah Jones of Full Circle Funerals talks about its goal of evidence-based decision making, and what it means to call yourself a modern, family-focused funeral director.
Derby funeral director Helen Wathall explains how subsequent waves of COVID-19 differed from the first one, lessons learned over the year, and what is next for the profession.
Malcolm speaks to Daniel Ginder, co-proprietor of M K Ginder & Sons in Watford, and David Oliver, who handles the Independent's pre-need work. They describe how David supports families from enquiry through to post-purchase conversations, and the business' work in the community.
Independent Gary Valentine talks about everything from being followed by a camera crew to meeting the Prime Minister, and the funeral director's changing visibility due to COVID-19 and regulation.
The Principal of the Independent Funeral Directors' College discusses vocational training, the College's long history, and its latest developments.
Funeral director Ross Hickton talks about running and expanding an independent family business, including through acquiring additional branches.
The Church of England's Head of Life Events, Sandra Millar, joins independent funeral director and past SAIF President Jim Auld to discuss the role of church-led funerals during the pandemic and beyond.
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