Wash Talk: The Carwash Podcast

Host Rich DiPaolo welcomes Mike Gordon, director of national accounts, and Kipp Kofsky, president, of Arcadian Services, as they delve into the top innovations the company will be showcasing at The Car Wash Show™ 2024.Gordon and Kofsky begin by discussing Arcadian Services' background and participation at the annual event, hosted by International Carwash Association. In this episode, operators can learn more about the Reclaim Defender and its benefits.Kofsky also shares more details about Arcadian Services' upcoming presentation at the show as well as other innovations attendees will see while visiting the company's booth #1243.

In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo welcomes Amy Olson, consumer marketing expert at WashCard Systems, to discuss effective marketing strategies for carwash operators aiming to boost revenue. The conversation covers various tactics, including promoting speed and convenience in payments, utilizing mobile apps to enhance customer visits and brand loyalty, optimizing on-site marketing strategies with effective signage, harnessing the power of word-of-mouth advertising and referrals, and the benefits of implementing rewash programs. In this episode, listeners gain insights into practical approaches to attract and retain customers in the competitive carwash industry.

In this episode, host Rich DiPaolo is joined by John Waters from Waters Business Consulting Group. Waters delves into the crucial topic of building and sustaining a thriving carwash culture. We explore the significance of cultivating a winning culture in today's carwash industry and how owners and managers can effectively set expectations among their employees. Waters shares insights on the most effective strategies for reinforcing and maintaining a positive team culture, along with approaches to holding employees accountable for upholding established standards. We also discuss fostering a collaborative environment where team members feel empowered to support one another and maintain the company's standards. Tune in for valuable advice and actionable tips on creating a culture that drives success in your carwash business.

Host Rich DiPaolo sits down with Tim Hogue, CEO of Modernwash Buildings and Solutions, to explore the keys to building an innovative modern carwash. Hogue shares insights on the characteristics of a well-designed carwash in 2024, how innovative features drive sales, the latest trends in carwash design and the importance of sustainability. Operators can gain valuable advice on avoiding common pitfalls in carwash construction and learn about the impact of automation and smart systems on facility design. Join us as we uncover the secrets to staying ahead in the dynamic world of carwash innovation. Tune in to this episode of Wash Talk and elevate your understanding of modern carwash design and construction.

Host Brian Ankney welcomes Stuart Hammerschmidt from Shore Corporation. They discuss the intricacies of super concentrates in carwash products. Hammerschmidt differentiates between products marketed as super concentrates and those that genuinely are, using examples to explain how water content in products can misleadingly inflate their perceived quantity and effectiveness. The conversation then shifts toward practical advice for carwash owners on identifying true super concentrates and ensuring they get value for their money. Hammerschmidt highlights the importance of understanding product contents, as demonstrated through the use of a refractometer — a simple, affordable tool that measures the concentration of non-water parts in liquids. Lastly, they tackle other carwash products and practices, including the use of dyes, fragrances, foaming waxes and foam curtains. The dialogue concludes with a rapid-fire round touching on various aspects of car washing, such as prep guns, pH levels, wheel cleaning, spot-free rinses, and blower systems, underscoring the complexity and nuances of maintaining a carwash business.

On this insightful episode of PC&D Unscripted, host Rich DiPaolo is joined by Art Stephens to discuss the recent acquisition of International Drying Corporation by National Carwash Solutions (NCS). Stephens, president and CEO of International Drying Corporation, shares exclusive insights into this strategic move. Stephens discusses why NCS emerged as the perfect partner for the company and elaborates on the specific qualities and synergies that made NCS the ideal choice. The discussion also delves into the strategic significance of the acquisition for International Drying Corporation and how it aligns seamlessly with the company's long-term objectives. Additionally, Stephens covers the roadmap post-acquisition and the envisioned trajectory for growth and innovation. He concludes the interview discussing some new innovations currently in the market and some hints at groundbreaking technologies in the works.

In this episode, host Rich DiPaolo is joined by Chris Armena, vice president of direct sales in North America at Mark VII. DiPaolo and Armena explore the multitude of benefits that water reclaim brings to carwash operations. From cost savings to environmental sustainability, Armena sheds light on why water reclaim is becoming an increasingly essential component of modern carwash businesses. He also addresses some commonly asked questions around water reclaim. Tune in to gain valuable insights into how water reclaim technology is shaping the present and future of carwash businesses, and learn how you can leverage this sustainable solution to drive success in your operations.

Host Rich DiPaolo is joined by Colin Weatherwax, CEO of Cars For Kids. In this episode, Weatherwax shares his journey with Cars For Kids, from its inception to its growth as a notable non-profit organization. We delve into Weatherwax's motivations behind establishing and growing his career with this non-profit organization, exploring memorable moments and impactful projects along the way. Furthermore, Weatherwax discusses avenues for carwash owners, operators and customers to actively participate and contribute to the meaningful work of Cars For Kids. Tune in for insightful advice on partnering with and donating to reputable non-profit organizations, like Cars For Kids, as we uncover ways to make a difference while keeping those wheels shining bright.

host Brian Ankney discusses with James Christian from Centaur Technology Advisors the concept of an IT concierge service. James explains that their service stems from frustrations with traditional IT vendors, leading them to partner with around 300 different organizations to provide tailored IT solutions for clients. This service includes sourcing the best IT providers for clients' specific needs without any extra cost to the clients, as they are compensated via commissions from the providers. James emphasizes the importance of acting as a client advisor and bringing a wealth of experience to help businesses, particularly car washes, utilize technology to become more scalable and efficient. They support businesses in managing their IT solutions and relationships with providers, aiming to make IT concerns less burdensome. James also highlights their role in aiding with internet setup for new locations, ensuring ongoing connectivity, and addressing cybersecurity threats. He notes the significant cost savings they can find for businesses during acquisitions by standardizing and consolidating IT services.

Host Rich DiPaolo is joined by Mack Ewing, director of strategic initiatives for Transchem Group, to delve into the recent acquisition of Transchem Group by OPW Vehicle Wash Solutions (VWS). Ewing explores the significance of this acquisition for Transchem and the opportunities it presents to their customers. Ewing also shares insights into the steps being taken to ensure a seamless integration into the OPW VWS family and what the future vision for collaboration with OPW VWS’s existing carwash brands positively impact the company’s ability to serve customers in various regions and vertical markets. The episode concludes with a glimpse into the exciting innovations and developments Transchem customers can anticipate because of this collaboration with OPW VWS and the transition process for existing Transchem customers and the benefits of Digital Mosaic, a technology platform.

Ryan and Sean McKenna of McKenna Capital and Hurricane Express Wash discuss how they've leveraged their knowledge and passion for real estate to create a successful business model that caters to passive investors. By pooling funds from investors, they acquire and develop express car washes, offering investors the benefits of real estate ownership—such as cash flow, equity upside, and tax advantages—without the direct management responsibilities. This model has not only allowed them to expand their business rapidly but also to provide a unique investment opportunity that combines the stability of real estate with the operational efficiencies and profitability of the car wash sector.

Host Rich DiPaolo welcomes Reuven Birnkrant, CEO of PetroCal Associates, a boutique real estate financing and brokerage firm specializing in carwashes, to discuss crucial aspects of ground leasing real estate for carwash operators.Birnkrant shares his experience as a real estate broker to address topics such as the impact of the remaining lease term on business valuation, the significance of lease structures like triple net leases, provisions for obtaining financing and recording leasehold mortgages, differences between right of first refusal, right of first offer, and purchase options, benefits of contingency periods for future development, and implications of assignment and sublease rights on the sale of the business. Listeners can expect valuable insights and expert perspectives on navigating the complexities of ground leasing real estate in the carwash industry.

Host Rich DiPaolo welcomes Stewart McClintic, owner of HQ98.com, to discuss the use of two-way radios in the carwash environment. The conversation covers McClintic's background and introduces HQ98.com. The focus then shifts to the integration of two-way radios, exploring how they enhance communication and coordination among carwash staff in a dynamic working environment. McClintic shares insights on recommended usage scenarios for two-way radios and discusses situations where they may not be the optimal choice. The conversation also delves into technological advancements, highlighting features and innovations in modern two-way radios that contribute to workflow efficiency and customer satisfaction. Also covered are strategies for staff training and onboarding, ensuring that employees are proficient in using two-way radios effectively. Looking to the future, McClintic outlines potential technologies, features and options on the horizon in communication devices, providing listeners with valuable insights into the evolving landscape. Join DiPaolo and McClintic in this illuminating conversation that goes beyond the carwash basics, offering a deep dive into the pivotal role of two-way radios in optimizing operations and enhancing customer experiences.

The interview between Brian Ankney and Noel Pena from Digital Recognition Network (DRN) covers various aspects of how license plate recognition (LPR) technology is being utilized, particularly in the car wash industry. Key points include: Overall, the interview highlights the innovative use of LPR technology in marketing, especially for the car wash industry, demonstrating how data-driven strategies can significantly improve customer acquisition and retention.

Host Brian Ankney sits down Greg Tischner from Fuji Electric in the Babcox Media studios for Professional Carwashing & Detailing’s Wash Talk.The interview provided insights into the technical aspects and importance of Variable Frequency Drives (VFDs) and touchscreens in carwash systems, emphasizing quality, reliability and advanced features as key factors in Fuji Electric's offerings.

Host Rich DiPaolo is joined by John-Michael Tamburro, managing director of Car Wash Advisory. In this episode, we explore the intricate world of Purchase Agreements within the carwash industry. Join us as we discuss key questions that shine a light on this crucial aspect of business transactions. In our conversation, we cover what a Purchase Agreement is and offer valuable advice for sellers reviewing it. We unravel the purposes of representations and warranties — essential elements in a Purchase Agreement. We also delve into the significance of the due diligence period and provide tips for ensuring a smooth process during this crucial phase. Tamburro also discusses the timing of the entire process, offering clarity on what to expect at each stage. Navigating the complexities of non-competes in the carwash industry is also discussed, providing insights and considerations. Join us for a deep dive into the intricacies of Purchase Agreements and gain valuable insights that can make a significant impact on your carwash business.

Host Rich DiPaolo welcomes Dave Hoffmann, CEO of Mammoth Holdings, back to the pod. In this episode, we dive into the state of the carwash industry and get some exciting updates from Mammoth Holdings. As 2023 came to a close, we explored the company's achievements toward its initial goals. Our discussion also delves into the current state of the carwash market and its impact on Mammoth Holdings' growth throughout the year. We explore how the fluctuating economy has influenced wash membership, and whether customer demands or expectations have undergone any significant changes.

In this Wash Talk interview, Phil Marquart from Dencar discusses the evolving landscape of carwash technology, focusing on the efficiency and effectiveness of automated systems versus human involvement.

Kyle Martin of Oasis Car Wash Systems sheds light on the current shift toward in-bay automatic tunnels. These systems have surged in popularity for their environmental and economic benefits, offering a more sustainable solution by reducing water usage compared to residential carwash practices. What's more, their design eliminates the need for attendants, allowing for round-the-clock service and slashing overhead costs, making them an attractive option for carwash owners. Martin provides recommendations for those considering an in-bay tunnel system as well as offers insight on customized apps, lighting and membership models.

In this episode of Professional Carwashing and Detailing’s Wash Talk, Brian Mattingly, discusses his journey with Welcomemat, a company focused on helping local businesses gain access to data. Mattingly highlights the evolution of Welcomemat from direct mail to digital marketing, emphasizing their entry into the carwash space through innovative solutions tied to point-of-sale software.