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How can automotive and diesel shops run a better business and be more profitable? How can we make the aftermarket and dealerships more attractive to younger generations? Each week, Jay Goninen, Co-Founder & President of WrenchWay, will sit down with shop owners, technicians, instructors, and professionals in the automotive and diesel industries to have them share their stories and insights. We’ll dive deep into what’s going on in shops and dealerships and what we can do to help drive the industry forward.
216 Episodes
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Jay Marrazzo, General Manager of AIM Group, LLC, brings a fresh perspective on how shops and dealerships can improve by thinking of different departments as having different cultures. He also gets candid and discusses our industry's shortcomings.View the video podcast on YouTubeAbout Our Guest:Jay MarrazzoGeneral Manager, AIM Group, LLC jay@aimgroupsales.comSponsor:Sonic ToolsAbout Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122WrenchWay Resources:Te...
WrenchWay Co-Founders Jay Goninen and Mark Wilson dive into WrenchWay’s 2024 Technician Pay survey. The survey gathered data about pay and benefits from thousands of technicians across the country. WrenchWay processed the information and developed an evolving technician compensation tool available for free at wrenchway.com/pay. Download the video webinar: https://wrenchway.com/events/technician-pay-survey-results/ Sponsor:Jasper Engines & TransmissionsAbout Our Host:Jay GoninenCo-Founder ...
George Arrants, Vice President at ASE Education Foundation, is back to clear up misconceptions about hiring employees under 18, discuss the shortage of teachers, and explore the impact that work-based learning can have on students.View the video podcast on YouTubeAbout Our Guest:George Arrants Vice President, ASE Education Foundationgeorge.arrants@aseeducation.orgSponsor:Thermo KingAbout Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122WrenchWay Resour...
Trust in the service department is imperative to running an effective shop. Derrick King, Director of Fixed Operations at ClearShift, joins us to give honest advice every shop needs to hear. From the importance of having transparency with your employees to simply respecting their career aspirations, you don’t want to miss these tips!View the video podcast on YouTubeAbout Our Guest:Derrick KingDirector of Fixed Operations, ClearShiftderrick.king@clearshift.comSponsor:Sonic ToolsAbout Our Host:...
Fernando Miranda, Vice President of Transformers Institute, walks us through how everyone sets their own meaning of success in their career and life. He talks about how to create a positive mindset, ways to stay consistent through the highs and lows of life, and the importance of finding your inspiration.View the video podcast on YouTubeAbout Our Guest:Fernando MirandaVice President, Transformers Institutefernando@transformersinstitute.comSponsor:Jasper Engines & TransmissionsAbout Our Ho...
There is a lot of technology that impacts service departments. The hard part is evaluating what software or digital tool could be useful for your shop. Corey Smith, National Fixed Operations Training Manager for APCO Holdings, LLC, discusses how to get team buy-in for new products, the importance of training on new technology, and how to evaluate post-implementation.View the video podcast on YouTubeAbout Our Guest:Corey SmithNational Fixed Operations Training Manager, APCO Holdings, LLCcsmith...
WrenchWay partners with Hireology to help dealerships better hire technician talent. Tiffany Czerwinski, Director of Automotive Partnerships at Hireology, discusses the impact this new partnership will have on dealership recruiting. She also addresses several challenges the automotive industry is currently facing, including talent shortages and the absence of clear career paths. Lastly, she offers dealers valuable recruiting tips you won’t want to miss!View the video podcast on YouTubeAbout O...
Chris Craig, the Fixed Operations Content Owner from RockED, is back to talk about service department communication. In this episode, he dives into the current state of the automotive industry, gives various management and communication advice on how to support shop staff, and shares great tips for service advisors.View the video podcast on YouTubeAbout Our Guest:Chris CraigFixed Operations Content Owner, RockEDFollow Craig on Social MediaChris’ last episode: Making Your Service Advisors a Pr...
Sue Dickson, Founder of Give Me Ten, and Jack Wilson, Auto Service Instructor at Lake County Tech Campus, discuss the progress of collaborating with the industry to develop more meaningful work-based learning opportunities for students. Each individual's path in the automotive field varies, and not everyone is suited to become a technician. The Give Me Ten program simplifies the process for students to find a suitable career path and eliminates barriers for shops to invest in the future of th...
Josh Arnold, Master Technician of Toyota & Subaru Corvallis, is back again to give young technicians seven tips from his seven years as a technician. From focusing on developing skills to never wasting an opportunity, Josh passes along valuable lessons he has learned along the way.View the video podcast on YouTubeAbout Our Guest:Josh ArnoldMaster Technician, Toyota & Subaru CorvallisJosh's Last Beyond the Wrench EpisodeSponsor:Thermo KingAbout Our Host:Jay GoninenCo-Founder & Pres...
WrenchWay’s Co-Founder & CEO, Mark Wilson, covers an exclusive conversation with John Frazier, Service Director of Woody Anderson Ford, to discuss their new technician pay plan. This is a different type of episode for us, but provides great insight and real-world conversation about how one dealership started and implemented a forward-thinking technician compensation plan. We hope you enjoy!View the video podcast on YouTubeAbout Our Guest:John FrazierService Director, Woody Anderson Fordjf...
Let’s talk about improving the automotive industry and properly training future technicians. Philip walks us through why dedicated training during the day instead of after work can be valuable. He also breaks down the impact of hands-on training, and discusses the importance of teaching the basics.View the video podcast on YouTubeAbout Our Guest:Philip AustinManager of Technical Training & Development, Niterra North Americaphaustin@ngksparkplugs.comNGK Shop SquadSponsor:RepairPalAbout Our...
Helping technicians quickly write accurate repair event documentation, Pencilwrench allows shops to provide customers with an invoice that is clear, concise, and readable. In this episode, we explore how new shop software can help improve the overall perception of technician careers by bringing professionalism and transparency to the forefront.View the video podcast on YouTubeAbout Our Guest:Joe McCueFounder & Partner, Pencilwrenchjoem@pencilwrench.com Sponsor:Universal Technical Ins...
Technician efficiency and productivity are crucial factors in maximizing your shop's profitability. In this episode, we discuss the impact new technology can have on shops, exploring how it can simplify technicians' tasks, improve customer retention, and ultimately boost revenue.View the video podcast on YouTubeAbout Our Guest:Jon Belmonte, CEO of AutoVitalsjon.belmonte@autovitalsinc.comSponsor:Jasper Engines & TransmissionsAbout Our Host:Jay GoninenCo-Founder & President, WrenchWayja...
Is the automotive industry still the only industry that uses faxes? Let’s talk about shop management, scheduling, and improving your shop’s efficiency! In this episode, we'll explore the unique SocketTime software and how it helps shops maximize every technician’s day and every hour, while still allowing flexible scheduling for technicians.View the video podcast on YouTubeAbout Our Guests:Matthew DonovanFixed Ops Director, Jay Wolfe Automotive GroupCo-Founder, SocketTime Systems, LLC mdonovan...
Learn the importance of valuing your technicians, discover effective strategies on how to transition out of flat rate, and explore ways the auto industry can improve technicians’ career paths. Immerse yourself in Aleck's passion for the automotive industry in this week's episode!View the video podcast on YouTubeAbout Our Guests:Dr. Thomas LitzingerExecutive Director, University of the AftermarketAftermarket Education Industry Chair, Northwood Universitylitzinge@northwood.eduJames O’Dell, AAPA...
Learn the importance of valuing your technicians, discover effective strategies on how to transition out of flat rate, and explore ways the auto industry can improve technicians’ career paths. Immerse yourself in Aleck's passion for the automotive industry in this week's episode!View the video podcast on YouTubeAbout Our Guest:Aleck BrownsteinRegional Vice President, Volvo Car USAaleck.brownstein@volvocars.comSponsor:Wind River PaymentsAbout Our Host:Jay GoninenCo-Founder & President, Wre...
Born and raised in a dealership, Jim’s evolving passion for the automotive industry has blossomed into key advice on what it takes to create a great shop. From the importance of evaluating financial statements to the process of rebuilding dealerships in crisis, Jim breaks down his expertise in this week’s episode of Beyond the Wrench. View the video podcast on YouTubeAbout Our Guest:Jim PhillipsPrincipal, Training Team USAjphillips@trainingteamusa.comSponsor:Sonic ToolsAbout Our Host:Jay Goni...
As a master technician with over 20 years of experience and a public figure within the industry, Bogi has a unique message to share. Discover the challenges she and other women face in the shop, the significant impact respect for technicians can have, and the changes the automotive industry has undergone over the years.View the video podcast on YouTubeAbout Our Guest:Bogi LateinerHost of All Girls Garage, MotorTrendBogi's GarageSponsor:Jasper Engines & Transmissions About Our Host:Jay Gon...
Dealers come together, share best practices, evaluate each other's businesses, and grow together. Learn how valuable peer performance groups can be to dealers, explore how to support the career development of aging technicians, and dive into the evolution of the equipment industry.View the video podcast on YouTube(1:38) George’s Background(14:46) Performance Dealer Groups(24:30) Evolution of Equipment Industry(35:41) Career Development for Older Technicians(44:57) Motivating Next GenerationAb...
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Excellent show, great content on a subject that needs exposure! Way to go Jay & George!