People&Digital

Customer experience can be a complicated subject, so Jonathan Daniels, author of the Customer Experience Playbook, and I tackled some of the myths surrounding it on my latest episode of People&Digital, the podcast. Jonathan is also the organiser of CX Brussels, a Belgium-based networking platform that supports customer experience professionals, not to mention a consultant and trainer, so he’s pretty much an industry guru! You can now listen to the  whole discussion or scroll down to read the eight things he told me about customer experience that you might not know… You can also find a summarized, quick-read version right hereCX has never been more importantSmall businesses are often doing CX better than bigger onesCustomer experience and customer service aren't the same thingHaving a CX-centric framework is absolutely vital CX will get customers to stick with you – and to buy moreYou can go a step further with the Net Promoter Score You need to personally experience your company's CX journey CX success still comes down to the solid data and figuresUseful links:Take the quiz! Which book do you need to boost your digital transformation in times of crisis?a summarized, quick-read version right hereSign up for the Digital LettersEvery week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , TwitterDon't hesitate to reach out!Talk to you soon!

In this thrilling episode, I take one of the scariest and most exhilarating plunges in my career - transitioning from "People & Digital" to "Brazen", a new leadership platform designed to empower human-centric leaders. As I share the six valuable lessons learned from my six-year journey as an entrepreneur, you will discover the challenges, bets, and brave moves that brought me to this point. Tune in to learn about my vision for Brazen - a launch pad for leaders seeking to create courageously, fearlessly, and brazenly, and to uncover the evolution of leadership, one bold move at a time.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

In this episode, I share with you something that blew my mind and was the beginning of an incredible journey...

This week I’m so excited to welcome Murielle Marie to the podcast. Murielle is a career coach who loves to explore the subject of work. Together, we discuss how the definition of ‘work’ is changing, and what we can all do to help feel less stuck in our careers.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Is your leadership style outdated? In this episode, I explore how it might be. We’ll delve into what it means to be a modern leader and how you can guide other people mindfully without sacrificing your sense of self.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Discover Leader by DesignSign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Intrigued by microdosing? This is the podcast episode for you. It’s where I interview Lorenzo Bown, the co-founder of Aydoo a company that takes people on a self-development journey using the power of psychedelics.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Have you met the person you’ll be in a year’s time yet..? It might sound strange, but getting acquainted with your future self can help you nail your goals. Forget creating – and failing to tick off – your daily to-do list. After listening to this podcast episode, you’ll have the tools to get far more done (without sacrificing the mental wellbeing of your current self).Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Check the next Workshops. Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

On this week’s podcast episode I chat to Olga Potaptseva, a customer experience consultant, coach, speaker and author. Olga specialises in CX implementation and shares with me her insights from a 20+ year career, as well as practical advice to help any CX professional.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Welcome to the fourth season of People&Digital! It's a new year and a new vibe for the podcast. In this episode, I'll usher in 2023 by covering the current state of CX. Want to find out more? Click the play button!Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-course.Sign up for the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

On this week’s podcast I chat to Aisha Cortoos PhD, a clinical psychologist who focuses on the subjects of sleep and stress. Aisha’s knowledge is extraordinary, and she shares her fascinating insights into everything; from breaking down the science of sleep, to explaining the ideal nap length, and stressing the importance of understanding – and protecting – our biological clocks.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

We all know communication is key. But how can you improve yours? Joseph McGuire – an expert in clear communications – reveals all in this podcast episode. We cover a range of useful info, from the best body language practices to whether you can actually tell if someone’s lying. Check it out!Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Meet Peter Snauwaert & myself for a Live session about CX & Sales!Strategy, mindset + Q&A!Magic can be repeated so ... join us!What to expect?Take a passionate man completely into purple !Take a passionate woman completely into pink !Take a man born in the Flemish speaking part of Belgium, living in the Ghent area !Take a woman born in the French speaking part of Belgium, living in Brussels area !At first sight, they have nothing in common, but wait, let's go deeper !Add some Sales (from him), mix it with some CX (from her), shake it, and add magic to it !Join me on Linkedin for more Events & Masterclasses to come ;)You want more? Go visit ameliebeerens.com

This week I’m introduced to the concept of emotioneering by Melissa Curran, founder of Modern Mind Group. As a Learning and Performance Consultant, Melissa coaches businesses to drive results through a more emotionally intelligent mindset. We talk about how this natural human response can be challenging for some, but how embracing it has huge positive power – in the workplace and beyond.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

It’s time to look at leadership in a different light. Coach and Remarkable Women co-founder Danielle Macleod explains the three different types of leadership we can foster. She talks us through the detrimental – yet common – warrior and victim mindsets, and how we can instead lean into a more positive and progressive queen leadership style.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Selling doesn’t have to be scary. Find out how to make sales work for you – without being pushy and frightening off prospects – by listening to author and speaker Michael Humblet’s experiences. From perseverance when posting on social media to why selling is still so important in a world of abundance, this episode is a must.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Can’t focus? Katie Stoddart has your back. In this episode, the coach, keynote speaker and creator of The Focus Bee podcast shares her No. 1 secret to better concentration. And it doesn’t necessarily involve ditching your phone... Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Is company culture just a buzz term? Or a transformative way to boost a business’ success? If you’re on the fence about the topic, this is the podcast episode for you. Listen to Gabriel Goldberg – a former Google employee and the founder of two successful companies – chat about how to crack the company culture code.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

New to customer experience? Not sure where to get started? CX education expert Agnese Spona joined me on the podcast this week to answer all your questions about kickstarting your journey in an industry that’s predicted to grow up to 20% in the next five years.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Imposter syndrome: the phrase on everyone’s lips. While it’s been framed as a negative, in this podcast I dig into why we can actually take positives from feeling like we’ve achieved our success fraudulently. Listen to find out how. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX Mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Recruiter Javier Cuadra hypes up his candidates by taking them through the ‘get hired mindset’. In this episode, he explains what this is and how it can help you get the job you’ve always wanted.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX Mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com