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Say What?!
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Say What?!

Author: John Sturtevant

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Quick tips to help you communicate clearly at work, at home, and everywhere else you go.
16 Episodes
May I have a word?

May I have a word?


This week, we explore using words with purpose to connect your ideas and your reader – sometimes in an unconventional way – to brighten up your content, help people remember what you write, and inspire them to want to learn more.
Just Listen

Just Listen


Most of us are communicating with our colleagues remotely, rather than face-to-face, and it's surprisingly evident how important it is to really listen. It requires patience, awareness, and intention. This week, we explore 6 ways to be a better listener.
Respect Yo

Respect Yo


Your reader may not share your perspective, your priorities, and your deadlines, or remember details the same way you do.This week, we explore how people learn and retain information in different ways.Download the Learning Style Assessment and Descriptions 
When we write, we use certain words to describe our ideas to others. But your readers give your words meaning, which may not be the one you intended.This week, we explore using words with intention to communicate clearly.
We send people messages we believe are private. But email is more like a postcard than a letter tucked safely in an envelope. This week, we explore how email is not as private as we might think.
One way to transform your email from boring to brilliant is to look at your topic from a different perspective. This week we explore ways to help you make your email more meaningful for your readers.
Are you under a spell?

Are you under a spell?


Spell Check does seem magical, but it has its flaws. This week, we look at ways to compensate for Spell Check’s limitations, and help ensure what you wrote is actually what you meant to write.
Although you’re smart, creative, logical, analytical, and practical, your emotions influence your decisions, and the way you communicate. Building your emotional intelligence skills will help you be a better communicator.
What's in it for me?

What's in it for me?


When you ask your reader to give you five minutes of their time to read your email, that reader’s expectation is you will provide something of equal or greater value in return. This week, I offer ideas about how to help your readers get value from the emails you write.
Sending email attachments can clutter your reader's inbox. But if you can’t resist the urge to tie up your emails with attachments, here are a few suggestions for you to make your attachments much more appealing. 
We spend a good part of our day interrupting people, and asking them to pay attention to us. Except we’re usually not face-to-face, we’re often sitting at our desks.  And we call that interaction email. Here's how to think of email as a conversation with your reader.
Begin with the end

Begin with the end


This week, we begin a series called 10 Quick Tips for Terrific Email And today is Quick Tip #10 - Begin with the endStart every email with a reader benefit. The idea you want your reader to remember should be the subject line, and/or the first sentence in your email.
Electronic media have become more personal, and a far more integrated part of our lives. And the way we understand and use technology may influence us more than the messages we get from the technology.
When we interact with others, we’re heavily influenced by cues like facial expressions, hand gestures, body posture, even leg and foot movements. But in today's world of virtual meetings and social distancing, nonverbal cues are harder to convey and recognize. This week, I offer suggestions on ways to practice a few simple nonverbal communication techniques.
This week, we'll talk about using words with intention to help your reader recognize something they'd be able to see, if they were looking in the right place. 
Ideas on how communicating kindness, empathy, and compassion create a healthier life – at home and at work.
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