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In this episode, Associate Professor Sarah Kummerfeld, Head of Data Science for the Garvan Institute of Medical Research, joins Jay and Theo to discuss the vital role cloud computing plays in genomic sequencing. Genomic sequencing has been contributing to medical research to improve the understanding and diagnosis of rare diseases for many years. However, sequencing a single genome produces approximately 100GB of data in its raw format, which then needs to be converted into a format that can be analyzed and shared with researchers. This process can take as much as 600 CPU hours per genome. The Garvan Institute knew that processing vast amounts of genomes was far beyond the capabilities of on-prem infrastructure. And during the COVID-19 pandemic, genomic sequencing took on even more importance. Sarah’s team realized that moving to the public cloud was the only way, embarking on a pilot program to process 14,000 genomes. Listen in as Sarah reveals how the team at Garvan Institute reduced the time it took to sequence the virus from a PCR test from two days to about four hours – dramatically speeding up contact tracing and reducing the spread of COVID-19 in the community. She talks through how the team uses a system called Terra, and how it became easier to manage the privacy and security of genomic data in Google Cloud, and the vast capacity required for this data in the region. In fact, Sarah’s team discovered that with Google Cloud, there was enough capacity available within Australia to run a pilot program three times as big. As biology increasingly becomes a data science, generating enormous pools of data, Sarah shares how the Garvan Institute is embracing the huge opportunity machine learning presents to help build and improve the vital genomic infrastructure for Australia.
In this episode, we are joined by Paul Thanaarmates Arriyavat, Head of Venture Builders at Kasikorn X, to discuss how Kasikorn X is making blockchain technologies, NFTs, and decentralized finance more accessible to people. Kasikorn X has long been committed to building the future of digital banking through its Business–Technology Group (KBTG). In 2021, KBTG launched Kasikorn X, focused on the rapidly evolving world of decentralized finance (DeFi). In partnership with Google Cloud, Kasikorn X develops projects that make the benefits of DeFi, the blockchain, cryptocurrencies, and NFTs accessible to most people. With the DeFi space growing so rapidly, any new startup needs to move fast to avoid missed opportunities. As a result, Kasikorn X operates separately from the bank and the KBTG, with its own operating model and culture. To date, Kasikorn X has already launched Kubix, the first ICO portal from a Thai financial institution, and Coral, a marketplace for non-fungible tokens (NFTs) empowering Thai and Asian artists to sell their artworks globally. Pauls gives a firsthand account of how the bank is looking to simplify the buying and selling of NFTs with the Coral platform, as most people lack the knowledge or understanding necessary to navigate this space. Coral aims to solve pain points by focusing on three key areas for both the artist and collector community - security, payments and reach. He ends by sharing how Kasikorn X intends to stay competitive by consistently innovating, and creating products that people love because they’re simple and easy to use. At the heart of the business is the same spirit of innovation that continues to drive rapid developments in blockchain, NFTs, and decentralized finance, while the culture is one of learning fast by trying everything.
In this episode, Marcus Lopez, Senior EVP of Digital, Data and Technology for Cathay Financial Holdings, joins Jay and Theo to discuss the organization’s approach to innovation as it rethinks its services and customer journeys. As the largest financial holding company in Taiwan with about 14 million customers, Cathay operates in China and most countries in Southeast Asia. Marcus explains how a joint venture with Alibaba six years ago prompted the Cathay team into reconsidering their approach to acquiring customers, product innovation, and the technology stack. Since then, the organization has undergone a mobile-first, data driven digital transformation with the help of Google Cloud, which he believes has allowed Cathay to become a market leader in Taiwan. Marcus breaks it down for us into three pillars with Cathay’s transformation. First, improving the customer journey and experience with new products and innovations. Second, looking at long term infrastructure investment to ensure the business has the capabilities it needs three to five years from now. And third, helping people adapt to more tech- and data-driven ways of working. Cathay is also looking beyond its own operations to find ways to embed its products and services within the customer journeys of its strategic partners with an API-driven strategy, as Cathay as a Service (CaaS). Cathay has been able to scale up this ecosystem of financial services and analyst capabilities to partners by using the Google Cloud and the Apigee API Platform. Learn what were some of the challenges faced, and about Cathay’s future expansion plans through Southeast Asia, where they treat each operation as a fresh start, redesigning everything from the ground up with a cloud native, mobile first approach.
In this episode, Jay and Theo are joined by Herman Widjaja, CTO at leading marketplace platform Tokopedia, to learn more about its culture of customer-focused innovation. Tokopedia’s recent merger with Southeast Asia's leading mobile on-demand services and payments platform Gojek to form the GoTo group, made headlines as Indonesia’s largest business deal. 13 years ago, Tokopedia’s two founders set out to solve the problem of transparent pricing for Indonesians, regardless which of the 17,000 islands they may live on, while also helping merchants to be successful without relocating to Jakarta. Today, 12+ million merchants use the platform to sell 638+ million products. Herman outlines six priorities for Tokopedia’s technology team over the next two years. These include strengthening the platform, increasing security and privacy, focussing on consumer technology innovation, AI-first and data driven transformation, financially optimized execution, and ultimately, building a world-class technology organization. Platform stability, reliability and quality are of maximum importance for Tokopedia. While five minutes of downtime might only shave a tiny fraction of a percent off the platform’s uptime record, every second has an impact on the lives of customers and the income of merchants. Tokopedia is also keen on expanding their use of AI and ML to solve problems and provide more powerful data-driven features for customers and merchants. Central to Tokopedia’s vision is customer empathy. Every new feature or build is guided by the question 'What’s in it for the customer?' Herman talks about how this has led to a cultural shift within the technology team that doesn’t seek to simply deliver on a PRD or BRD. By talking to customers and understanding their pain points, the team reveals new opportunities for innovation that solve genuine problems.
In this episode, Jay and Theo chat with Arjun Gupta, Senior Software Engineer at Josh Talks, to learn about the company’s mission to empower the youth of India, with relatable role models and e-learning. The media platform targets young people in smaller towns across India with content in ten vernacular languages. Arjun likens Josh Talks to an elder brother, guiding users through critical life decisions and mentoring them to improve their lives. Josh Talk’s ten YouTube channels currently have 14 million subscribers, with videos garnering about 70 million views each month. The success of Josh Talks led to the launch of an e-learning application, Josh Skills, to upskill young people and better-equip them to find employment. The flagship course is Spoken English, as this remains a common reason employers reject job applicants. A popular feature of Josh Skills is P2P, a peer to peer service allowing users to click a button to talk to friends within the Josh community, practicing their spoken English skills. To improve completion rates, Arjun shares how his team is currently working on ways to gamify the learning process, with subscribers competing in trivia contests to climb the leaderboard. But interactive features like this don’t come without technical challenges, which is where Google Cloud can help. To make game play within the app as real-time as possible, Josh Talks will scale its servers to handle the increased load with minimum latency. Josh Talks long-term vision is to support subscribers from school age (14-15) until they are settled into their careers (30-35), which is why Josh Talks is building an infrastructure capable of supporting multiple tools and products so it can grow alongside them.
In this episode, Jay and Theo are joined by Manav Doshi, GM of Technology Solutions and Keith Junius, Enterprise Architect, both of Equifax Australia, to talk about the organization’s ambitious cloud transformation. As a global credit bureau and data analytics company, Equifax is helping financial institutions, companies, and government agencies make critical financial decisions. In 2017, a critical event triggered a complete rethink of its security in all 24 locations. Equifax Australia embarked on a AUD2 billion journey with Google Cloud to migrate 100% of its key platforms and credit bureaus into the cloud. Manav shares how, prior to 2017, Equifax AU had previously believed its data was safer in private data centers. However, maintaining a high level of security requires a lot of investment. Equifax AU realized that the maturity of cloud platforms, particularly Google Cloud, has progressed beyond what it could achieve on prem. The cloud allows Equifax AU to respond far more nimbly to critical security events, with much of the security work taken care of by the platform. Meanwhile, by adopting a CI/CD methodology the company can roll out security changes and new features quickly and iteratively with push-button deployment. Improvements to a product can now be made and deployed within minutes. Keith ends with how Equifax AU is treating the move as a global business transformation, pairing technology with the right human skills. Equifax wants its people to be curious enough to seek out and play with new things, focussing on a growth mindset and a passion to learn, along with a willingness to collaborate.
In this episode, we speak to Pak Kaspar, CEO of Bank Raya, and Pak Gibbon, EVP of Technology System Information, Bank Raya, who share in more detail how Bank Raya is disrupting themselves first internally, to meet the challenges of tomorrow. As one of the largest and most distributed banks in Southeast Asia, Bank Raya (previously known as Bank Rakyat Indonesia Agroniaga (AGRO)) has been on a digital and cultural transformation journey since 2016. Working closely with Google Cloud, the bank has managed to modernize their infrastructure to increase security and scalability, helping them enable the capabilities to build out a digital bank. Pak Kaspar talks about 'Super Raya' and how the bank has two main goals - the first is to capture new types of customers, and the second is to create tailored products for specific problem solving. It is looking to push innovation forwards within their product development, with eyes on the metaverse future. Bank Raya has been investing in their people for many years, ensuring that they have the right talent in place to help scale up at speed. By putting people and security first, with the best practices in place, they stay true to their PPT core - people, process and technology. With strong foundations already in place, Bank Raya is able to customise parts of the business with new applications and offerings, to meet the changing demands of customers.
Singtel is a household name in Singapore as the leading telecommunications company. But did you know it serves more than 744 million customers across 21 countries, including Australia, India, Indonesia, and the Philippines? This 143-year-old established telco doesn't look any bit its age, as over the years, it has continuously evolved and reinvented the way it does business to keep up with changing times. Google Cloud accelerates every organization's ability to transform through data-powered innovation with the best infrastructure, platform, industry solutions, and expertise for digital transformation. In today's episode, we are joined by Manoj Prasanna Kumar, the Head of Technology leading 5G and Internet of Things innovations at Singtel, to discuss Singtel's rich history, the drive for reliable connectivity, and their continuous focus on innovating for the future.
Indosat Ooredoo Hutchison and Google Cloud recently announced a new strategic partnership to accelerate digital transformation across consumer and enterprise segments in Indonesia. Part of their efforts includes digitally transforming Indosat Ooredoo Hutchison's operations ‒ To continue on its path to innovation and build a cloud-first organization, Indosat Ooredoo Hutchison will modernize its infrastructure and applications on Google Cloud. In particular, Indosat Ooredoo Hutchison and Google Cloud will define a clear roadmap for advanced data analytics modernization and AI/ML adoption that will not only enable the telecommunications leader to improve its core operations, costs, and customer experiences, but also help the company advance its position in the telecommunications ecosystem and enable it to identify and maximize new business model opportunities in future. In this episode, we continue our conversation with Indosat Ooredoo Hutchison, featuring Bayu Hanantasena, Chief Business Officer, to dive deeper into their innovation and transformation journey and how they are building a cloud-first organization to improve their core operations.
Indosat Ooredoo Hutchison and Google Cloud recently announced a new strategic partnership to accelerate digital transformation across consumer and enterprise segments in Indonesia. Strongly aligned to the Indonesian government's digital economy development program goals, the multi-faceted partnership will serve Indonesia's SMBs as a priority target segment and spans many areas that are core to the capabilities of both organizations. The pillars of the strategic partnership will see the two organizations working jointly to; Digitally transform Indonesia's SMBs across their business lifecycles, Digitally transform enterprises and communities with the power of 5G, and Digitally transform Indosat Ooredoo Hutchison's own operations. In this episode, we are joined by Vikram Sinha, President Direct and CEO at Indosat Ooredoo Hutchison and Rob Enslin, President, Cloud Sales at Google to dive into the strategic partnershp and learn more about the three pillars of digital transformation and the impact they will have on Indonesia.
Jitesh of Federal Bank and John of Riafy join your hosts this week to chat about what it takes to build and maintain a specialized digital banking representative. John starts the show with a history of Riafy, including how he and his co-founders chose this magically-inspired name. Jitesh walks us through Federal Bank’s journey to a digitization strategy that started in 1996. With an eye for the future, the bank adopted mobile banking early on, supporting this feature along with international banking and more for 20 plus years. In 2016, Federal Bank started a campaign of research and development to strategize the continuing build-out of digital and mobile banking offerings. These efforts paid off, and now 88% of customer interactions occur in mobile or digital banking. Jitesh details the individual projects that make up their robust digital presence, like their revolutionary mobile banking signup that makes getting started easy. With the help of Riafy, Federal Bank has implemented beneficial tools like Feddy, the AI chat agent who offers 24/7 assistance to online customers. John and Jitesh tell us how Feddy was created to be not only helpful but friendly, acting as a mascot for the bank. We learn how Feddy was engineered, including the planning process for building the AI and how John and his team designed Feddy’s training program. With the help of Google solutions like Dialogflow, the team created Feddy quickly and efficiently with a likable personality all his own. Overcoming initial consumer reservations, Federal Bank chose a slow rollout for Feddy. Through research into customer behaviors, Federal Bank planned to start small, keeping him external, and slowly introducing him to more banking areas as customer trust developed. In the future, Riafy and Federal Bank will continue to grow Feddy and foster a trusting relationship between Feddy and customers through advanced conversation, context principles, and more. John and Jitesh offer advice to other companies looking to incorporate AI into their digital platform.
This week, the APAC Podcast welcomes Ram Radhakrishnan, the Head of Analytics, Loyalty, and Customer Data at Woolworths. He starts the show with a brief history of Woolworths’ online presence, including how WooliesX was introduced to leverage modern technologies and facilitate a smooth online grocery shopping experience. As the company evolved, leadership had to grow and adapt. The startup culture of WooliesX enables an innovative, future-thinking environment that gives employees autonomy in learning things like AI to solve problems. Understanding customers is vital to improving the online shopping experience, so data collected from rewards programs are essential metrics. Ram describes how this data is collected, analyzed, and used to meet high customer expectations. For example, in the app, personalized lists make it easy for customers to select their everyday items quickly. Google Cloud’s myriad capabilities have fostered the digital growth of WooliesX. Ram details the Cloud Platform tools used by the company and how Google’s commitment to innovation means new, valuable features are continually released. We hear about the structure of WooliesX and how the practices and tribes in the company are supported to foster continued learning and growth. Ram closes the show with a look into the future of WooliesX and retail in general. He talks about the challenges and exciting advancements in analytics he anticipates in areas like robotics and AI.
Cloud FinOps is an operational framework and cultural shift that brings technology, finance, and business together to drive financial accountability and accelerate business value realization. Today, Chris Hood is joined by Eric Lam, Bruce Warner and Pathik Sharma to discuss an actionable set of steps that will help your organization implement FinOps and maximize your cloud investment on Google Cloud.
Jay and Theo are back this week hosting Tony and Tars from Taiwanese company Mlytics. Mlytics strives for a faster, safer internet through cloud-disrupting solutions. Our guests talk about the origins of Mlytics, and how the company closely monitors, refines, and analyzes a plethora of data as part of their AI solution for customers. This system revolutionizes the Content Delivery Network, working faster through caching and compression and safer by protecting the networks from attack. After studying the CDN market, the CEO of Mlytics realized the powerful solutions available, while technically impressive, were not end-user friendly. With Mlytics, he sought to change the space by working backwards and beginning with a detailed picture of customer needs, then building solutions to satisfy them. Mlytics clients are provided with easy access to multiple CDNs quickly and safely to offer ultimate control and tailoring to their particular goals. By building this ecosystem of choice, Mlytics has created a one-of-a-kind brand that enables clients to choose the tools that work best for their company. With standardized CDN usage, clients know they’re using the best networks and paying for only what they use in a centralized billing platform. AI is a big part of this Mlytics Smart Load Balancer solution. Through machine learning techniques, Mlytics analyzes data to find patterns in CDN infrastructure and reactions. They’ve built in a 15 second performance prediction based on this information, allowing them to predict CDN downtime and automatically move client projects to more efficient networks when necessary. The company’s ethos of full transparency has fostered a supportive and collaborative work environment as well. Our guests offer advice for other tech companies looking to exceed customer expectations and empower employees to experiment and innovate.
Verizon has been one of the leading innovators in the telco industry and, not surprisingly, is also one of the early adopters of leveraging the cloud for digital transformation. In addition, Verizon has been at the forefront of tackling the cloud FinOps. In this episode, we are joined by Ulaga Subramanian, Director of Cloud in Global Technology Services, to share Verizon's cloud journey, and lessons learned using the tools and practices that help them manage and budget their cloud spend to support continuous innovation.
Matthew Chan, Chief Digital Officer of the Jardine Restaurant Group, joins Jay and Theo this week on the podcast. Operating KFC, Pizza Hut, and PHD branches in Hong Kong, Vietnam, and other Asia-Pacific cities, JRG has created a robust data collection and analysis system to realize their customer-centric business strategy. In 2019, Jardine Restaurant Group began a digital transformation geared toward creating the best customer experience. By leveraging new technologies, the team developed strategies like TTT. This talkability, traffic, and transactions framework identifies talking points that will encourage curiosity and start meaningful conversations, driving traffic to the site and ending with successful transactions. Through real-world examples, Matthew describes how JRG takes data from sources like Google to pinpoint customer interests. The team then actively engages with customers, gathering more data to enhance their online presence and drive traffic to their offerings. Through detailed site optimization, JRG is able to boast a double digit conversion rate from browsing to transactions. Matthew explains that staying relevant is the best way to grow and adapt with changing client needs. During the pandemic, for example, JRG launched their online ordering and delivery system, Cloud Kitchen, to provide contactless food service for employee and customer protection. Their charity kitchen initiative also grew from the needs of locked down clients with few food options. JRG provides these meals for free to strengthen the communities they serve and bring joy during hard times. In the future, Jardine Restaurant Group will continue their mission to adapt new technologies in smart ways, creating value for customers and exceeding their expectations.
Cue Health is reshaping healthcare delivery through connected diagnostics to empower individuals to live healthier lives. In this podcast, Chris Hood joins Cue's co-founders Ayub Khattak and Clint Sever to learn how they are leveraging data and AI/ML to democratize healthcare to create a more accessible and more equitable healthcare system. During the episode, you'll also hear about the challenges they've faced and the learnings they've gathered along the way.
The more complex a dataset is, the more difficult it is to build interoperable systems around it. Clinical data is extremely complex, and EHR vendors build and manage their own proprietary data models to handle those data challenges. In this podcast, you'll hear how Humana is democratizing data and focusing on interoperability as a key pillar in its digital and organizational strategies. Chris Hood joins Patrick Murta, Chief Interoperability Architect at Humana, to discuss how they're leveraging Google Cloud, data, and APIs to advance integrated care delivery and transform healthcare within an interoperable ecosystem.
Welcome to the brand new APAC Podcast! On our inaugural episode, Group CTO John Hanna shares the techniques and technologies The Winning Group employs to provide the best shopping experience for consumers. With all the exciting advances in technology available today, John tells us how he and Winning choose which technologies to leverage for the maximum benefit to customers. Service, safety, and sustainability, the main criteria in this decision, steer them in a direction that best services the customer, keeps employees safe, and is environmentally sustainable. Along with the Three Ss, Winning’s customer-centric Four Strategic Pillars keep the business running smoothly, and John tells us more about each one.
That Digital Show is expanding, and we're happy to announce a new weekly addition to our show in the Asia Pacific region. Each week our team will continue to share incredible stories from the Cloud, insights from our customers on digital transformation and innovation, and build new connections with our growing Google Cloud community. In this episode, Chris Hood welcomes new hosts Theo Davies and Jay Jenkins to get their take on our latest podcast and our plans to bring more Cloud Thought Leadership to the Asia Pacific region.
Comments (1)

Denny Luyis

I like this podcast. It is very clear and precise about the essence of the strategies and methods used by cloud platforms and application platforms. As the owner of one of these companies, I can assure you that finding a ready-made software solution that suits your business processes is not an easy task, so it is better to contact the specialists - for help.

May 22nd
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