Entrepreneurs United

John St.Pierre and Rich Hoffmann hit record with no guest and talk the way they do when the mic is off. What follows is unscripted, honest, and packed with lessons for anyone leading a business or a team.From how much to prepare before leading a room, to the body language that quietly builds rapport, to why everyone prejudges and what to do about it, this episode covers the habits that shape how entrepreneurs show up.What you'll walk away with: when to over-prepare for a session and when to trust your instincts, how match and mirror, pace and lead builds rapport, why everyone prejudges and why trust first, verify second works, why selfishness is human and how your values gate it, and why the first apology is a leadership skill.Hosted by John St.Pierre and Rich Hoffmann, Entrepreneurs United is built for founders and leaders who want straight talk on building businesses that actually work. New episodes every week.https://entrepreneursunited.us/links/

Can you really change how you lead, or are you stuck with the way you are wired?Marcia Ruben is an executive coach, organizational consultant, leadership professor emerita, and author of The Neuroscience of Leadership: Rewire. Untangle. Lead. She joins Rich Hoffmann and John St.Pierre to explain what neuroscience says about leadership behavior, and why capable leaders so often get stuck in habits that no longer serve them.Marcia explains that you can't change your biology, but you can change your behavior and your thoughts. She covers a practical path for changing a habit, why the brain's threat response can turn an email into a crisis, and why advice gets rejected while powerful questions work. After the interview, Rich and John unpack the takeaways and land on a simple idea: you don't want to flip a switch, you want to slide and be situational.What you'll walk away with: how to rewire a habit by finding the belief behind it, why a pause changes your response when your brain senses a threat, how to give clear feedback to people who take it very differently, why asking permission and powerful questions beats giving advice, and how to think about change as a slider instead of a light switch.Connect with Marcia on LinkedIn at https://www.linkedin.com/in/marciarubenphd/Hosted by John St.Pierre and Rich Hoffmann, Entrepreneurs United is built for founders and leaders who want straight talk on building businesses that actually work. New episodes every week.https://entrepreneursunited.us/links/

Do you promote and pay people so they will step up, or do you promote the ones who are already stepping up?If you are an entrepreneur or leader trying to grow a team of independent thinkers instead of employees who only do what is in their job description, this conversation is for you. John St.Pierre and Rich Hoffmann tackle the chicken-or-egg question behind every raise and promotion, and share a clear way to decide.They explain why the best leaders take on responsibility before the raise, and why a strong company expectation is that current compensation already includes doing more than the role requires, as preparation for the next responsibility. You will hear the difference between an employee mentality and an intrapreneur mentality, why tit-for-tat behavior can spread across a culture, and two personal stories of earning bigger roles by proactively owning extra work. They also get into incentive plans and why compensation plans shape behavior.What you will walk away with: how to make doing more than the role requires part of your pay philosophy, how to prepare someone for their next role by giving them the next responsibility now, how to spot the "that's not my job" mindset before it spreads, and why bonuses should be tied to actions your people can actually control.Hosted by John St.Pierre and Rich Hoffmann, Entrepreneurs United is built for founders and leaders who want straight talk on building businesses that actually work. New episodes every week.https://entrepreneursunited.us/links/

Your CRM probably doesn't suck because of the software. It sucks because of the messy data, undocumented processes, and constant change around it. In EP 320, John St.Pierre and Rich Hoffmann talk with Christopher Smith, President and Founder of Empellor CRM, author of CRM Shouldn't Suck, and host of Sales Lead Dog. After two decades of rescuing CRMs, Chris explains what he checks first, how to run a simple self audit on your own CRM, why every spreadsheet is a risk to your business, how to strip out the complexity nobody uses, and how AI can take over the grunt work while making clean data more important than ever. If your team avoids the CRM or your data cannot be trusted, this conversation gives you practical next steps you can start on this week. Get Chris's free book at crmshouldntsuck.com and find every episode at entrepreneursunited.us/links.

Charlie Chase on Tough Feedback, Trust, Partners vs Maximizers, and Leading Through UncertaintyThis episode is for entrepreneurs and leaders who want to build a high performing culture without getting distracted by noise, ego, or short term profit grabs. John St.Pierre and Rich Hoffmann sit down with Charlie Chase, Chair of the International Franchise Association, CEO of FirstService Brands, and co-founder of CertaPro Painters, to unpack what separates leaders who "crush it" from those who coast.What you'll walk away with:Why tough feedback works only inside trust based relationships. The leadership basics Charlie sees consistently: people, persistence, and alignment. How great leaders prepare, practice, and learn to read the room. Why "profit maximizers" and personal maximizers are not partner worthy, and why sustainability matters more than squeezing the sponge. How to stay focused amid political friction, tariffs, social media distraction, and AI hype. What Charlie wants his transition and legacy to be: leave the enterprise whole so it does not slow down. The mentors who shaped him: Greg Clark for discipline and values, Jay Henick for partner mindset, and Paul Wolner for organizational thinking. Why charitable work builds perspective and leadership skill by immersing you with different people and problems.Want to hear Charlie in person? He is our keynote speaker at the Entrepreneurs United Empowerment Experience (EUEE) in Puerto Rico this November. Click the link below and grab one of the last few spots to meet him in person!Connect with Charlie on LinkedIn at https://www.linkedin.com/in/charliechase/Hosted by John St.Pierre and Rich Hoffmann, Entrepreneurs United is built for founders and leaders who want straight talk on building businesses that actually work. New episodes every week.https://entrepreneursunited.us/links/Hosted by John St.Pierre and Rich Hoffmann, Entrepreneurs United is built for founders and leaders who want straight talk on building businesses that actually work. New episodes every week.