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Scripting is essential in scaling your business. Branding is done by all departments saying the same verbiage across the board. It is a culture project as well by everyone getting on the same page. Script your call center.Script your sales.Script your management.Scripting stops potential quality control, rogue salespeople, and is a management tool.
Anatomy of a Sales Process Season 2 is all about how sales and how to get your business making more money through new systems and processes. The episode will show you exactly how to train a salesperson step by step to interact with a client. The Anatomy of a Sale can be used by service companies of any type. Have a training sales system is the goal in this episode and how to do it at the very least. This will show you how I train and can give the ideas on how to make it for your business.
In this week's episode, we have Mark Stoner.  Together we discuss how failures eventually lead to success. Both of us being service business owners, our experiences and failures seem almost identical.We discuss what other businesses do that make them so great--including Chick-Fil-A.Check out Mark Stoner's podcast, "The Blue Collar Gold Podcast," available wherever you listen to your podcasts.I'm Chad Murray, certified business coach and entrepreneur who still owns a large functioning business. My company has 50 employees, locations in multiple states, runs millions of dollars– and best of all I do not run the day-to-day operations. I coach my team- and I coach other business owners. I am proud to say that I won the “Rookie Coach of the Year “ award in 2019 for the Professional Business Coaches Alliance.
In this week's episode, we discuss hiring. How to hire, why to hire, how to find your employees and how to keep them.A lot of it has to do with accountability and holding your business and you as the business owner accountable. If you do, your employees will follow.I'm Chad Murray, certified business coach and entrepreneur who still owns a large functioning business. My company has 50 employees, locations in multiple states, runs millions of dollars– and best of all I do not run the day-to-day operations. I coach my team- and I coach other business owners. I am proud to say that I won the “Rookie Coach of the Year “ award in 2019 for the Professional Business Coaches Alliance.
As a service industry business owner for over 25 years,  I've had my share of ups and downs– just like you. I became a certified business coach because some help from a knowledgeable mentor changed my life– and I'm here to do the same for you.I've been there. Owning a business can be exciting, frustrating, exhilarating, and sometimes downright stressful. All of those ups and downs can take a toll if you don't have the right people on your team.The key is to get guidance in figuring out how to stop being the technician and start being the owner entrepreneur.In this episode I introduce a new host, Sophia Klemenz.Sophia is my social media manager for both my service and coaching business.I am letting her take the reigns in producing & publishing my podcast.I am excited to rebrand and start bringing my audience more frequent episodes!
What Does a Business Coach Consultant Really Do?I'm asked this question a lot: "What does a business coach/consultant really do?"I will breakdown the difference between coach and consultant. Sometimes, a business owner's goals are not aligned with their mindset. As a coach, I determine if you're in the right mindset to move forward towards achieving your goals. If not, I explain what mindset Is required before accepting you as a client. Any quality business coach should interview you in this way to see if you can work together. After all, my goal Is to see you making progress of achieving your business goals– and that will take work!The consultant side Is a bit different from coaching. As a consultant, I discuss with you is  how to skip the pains of growth and trial and error. You hire a consultant who has been there before so that they can quickly offer a solution, which saves you lots of time and money. Take a listen to my approach in this episode of the podcast.
The Anxiety of an EntrepreneurHave you ever had a late night or early morning where you couldn't sleep due to anxiety related to your business?I myself woke up and in anxiety mode this morning. I had to get this on my podcast because it is something many of us entrepreneurs struggle with on a daily basis. Seek out help from business coaches or industry mentors.The best solution to anxiety is working on your business to earn some "wins." It might be a small victory- but focus on that and know that it's a step forward.Listen to this episode, and know that you're not alone. 
Find an Industry Titan to Advise YouI had a rough 2018 in my service company that I sought out an industry titan to advise me. If you haven't done this then listen to see how its helped me and another similar sized service company. Episode features:Seek a Mentor or an Adviser to get help or even just to growSome systems to help home services make more moneySales and Marketing Tracking ideas Chimney Industry Insider Talk about how to upgradeJust an overall great conversation on how to get unstuck and some great ideas.  
Add Similar Industries to Work WithCollaboration. Team work. Partnership.Let's talk about working with other businesses- as a business. This episode is a great conversation about adding customers from other industries for a mutually beneficial experience. Though my expertise is in the chimney industry, this can be done with any industry. You hear us discussing how we work together as well as some systems and sales techniques that push our sales up over our competitors.Top points:Use other industriesCRM systemsEstimate it or you won't sell itHow to door knock and be effectiveAnyone in any industry can enjoy this episode because it's not just for construction, roofing, and chimney services.Stay tuned and Enjoy!
Company Tag Lines and Core ValuesAn excellent episode of discovering what a second generation managed home services company (chimney sweep) has developed into over 30 years. A unique look into Rooftop Chimney Sweeps core values and how this could help change the home services industry. Act like you own itCreate opportunitiesThrow out your limits.A dabble into what a CRM system can do for your business. A fun look into growing up in a family business. Any business owner can value this conversation between two growing business owners discussing what they are doing to establish their culture and values in their business.  
Welcome to Outside the Business Boxes PodcastWelcome to my new podcast.I'm going to be discussing my personal history, business history, and what and how I became a successful chimney service and now have a management team running my operations. Yes I do not work anymore on day to day operations, I coach my management team.I will be doing seasons. This first season is on the chimney industry as well as home services. It all flows together. This podcast is ABSOLUTELY for anyone that owns a business, especially a home services or contracting business. My season 2 will be interviewing only Business Coaches about everything business.Stay tuned and Enjoy!
How to give raises that you don't have to fund! Let the clients fund the employees a better life! If you are wanting to start scaling... Book to Start Scaling You Business.
Page Austin is my guest for two reasons this week, one because she has a fascinating story of being at the White House on the fateful day of 9/11 and because nobody graciously live culture more than Page. She is the real deal!If you are wanting to start scaling... Book to Start Scaling You Business.
Systems, Mindset, & Trouble is the scaling formula that I use to get business owners to operate a bigger and/or better business.If you are wanting to start scaling... Book to Start Scaling You Business.
Welcome 2.0 to Outside the Business Box Podcast.I rehashed my first podcast. If you are wanting to start scaling... Book to Start Scaling You Business.
Do Not Let Angry or Disappointment Control You and how I deal in 2022.If you are wanting to start scaling... Book to Start Scaling You Business.
Marketing talk with Steve Orandello with Hozio.If you want to talk to Steve about your marketing go to www.hozio.com If you are wanting to start scaling... Book to Start Scaling You Business.
CRM, Scripting, Bundling, Vendor RelationshipsIf you are wanting to start scaling... Book to Start Scaling You Business.
Building a Business Part 3 Advertising Training and TroubleIf you are wanting to start scaling... Book to Start Scaling You Business.
Building a Business Part 2 - Mindset and LeadershipBook to Start Scaling You Business.
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