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ICE Mortgage Technology Open House

Author: ICE Mortgage Technology

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Welcome to our ICE Mortgage Technology Open House. Instead of examining hardwood floors, closet space and kitchen layouts, we’re taking you on a tour of what’s happening across today’s mortgage industry. During each episode, we’ll hear from industry leaders and subject matter experts to give us an inside look into a hot topic, cutting edge technology or new trend that can help accelerate your digital mortgage journey. Thank you for joining us – come on in!
35 Episodes
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The underwriting process is notorious for being complex and time-consuming, with more than 2,500 data fields and 300 pages of content needing to be reviewed on any given loan. Leveraging mortgage automation can go a long way to reduce the manual work, however, there are several misconceptions surrounding the use of automation. Join Michael Hammond, President and Founder of NexLevel Advisors LLC, as he talks with Suzy Lindblom, Chief Operating Officer at Arc Home LLC, and Kim Hoffman, Head of Mortgage Operations at SoFi, about how they are leveraging automation in their underwriting workflows. Hear these industry experts share the truth on how to effectively maximize its benefits, including where to start, what to prioritize and how to gain buy-in with your team.
According to ICE Mortgage Technology’s 2023 Borrower Insights Survey, one third of current homeowners plan to take out a home equity loan in the next year. And with the next market shift on the horizon, now is the time to position yourself to be the one they call when they are ready to take the next step in their home finance journey. Watch part three of our “What Borrowers Want” series to hear ICE Mortgage Technology executives, Chris McEntee, VP of Product & Corporate Development, and Lisa Fiondella, VP of Product Management - Data and Analytics, share insights into how you could better leverage data to stay connected with customers after closing, quickly identify opportunities and re-engage with households as they evaluate a bigger home, a Home Equity Line of Credit, or a refinance.Download ICE Mortgage Technology’s free “What Borrowers Want” eBook to access more valuable data.
According to ICE Mortgage Technology’s 2023 Borrower Insights Survey, nearly two-thirds of recent borrowers plan to seek new financing within the next year, including home equity loans, reverse mortgages, refinancing, and investment property loans. Are you prepared to provide the experience that will win their business? Tune into part two of our “What Borrowers Want” series to hear Matt Dowd, VP of Product Management at ICE Mortgage Technology, share an inside look at what’s most important to today’s borrowers when selecting a lender, how you can ensure you’re delivering in those areas, and how ICE Mortgage Technology can help you deliver high-tech, high-touch interactions that create customers for life.Download ICE Mortgage Technology’s free “What Borrowers Want” eBook to access more valuable data.
Looking to maximize conversions, double retention rates, and expand your referral network?In the second episode of our Breaking the ICE video series, your host Eric Kujala, VP of Product Marketing, ICE Mortgage Technology®, and special guest Dan Catinella, Chief Lending Officer, Total Expert, share the importance of leveraging data and intelligence to grow your business and enhance your customer base just in time for homebuying season.With applications increasing and demand heating up, it’s the perfect time to refresh your business tactics, so you can watch your conversion and retention rates bloom.
Rates are up. Volume is down. Winning every potential borrower is more important than ever. Are you delivering the experience they prefer? In this new series, we’re sitting down with industry leaders from ICE Mortgage Technology® to discuss the latest insight into borrower expectations. In episode one, we’re joined by Sara Holtz, VP of Demand Marketing and Communications at ICE Mortgage Technology, to share an overview of their 2023 Borrower Insights Survey. Tune in to learn how borrower preferences have evolved over the past year and what lenders need to do to deliver an exceptional experience and drive repeat business in a shifting market.Download ICE Mortgage Technology’s free “What Borrowers Want” eBook to access more valuable data.
The focus on affordable lending in today’s housing market is creating important conversations for all of us in the mortgage community. In episode six of the Women in Mortgage Technology Series with Shred Media, we’re sitting down with Courtenay Dunn, Director, Government Affairs at ICE, and Lisa Fiondella, Vice President Product Management - Data and Analytics, ICE Mortgage Technology, to discuss how we can better support our underserved markets, explore affordable lending strategies, and take a look at how your data could hold the key to generating more business while making people’s homeownership dreams come true. Join us to hear these leaders share market insights and business best practices that will support our efforts to help potential homeowners accomplish a milestone they may have previously believed impossible.
In the first episode of our new Breaking the ICE video series, we’re detailing how to identify personal and professional opportunities to become a conference champion. By developing a conference blueprint before you arrive, you’ll be able to maximize the impact on your business strategies.Get innovative tips from mortgage industry leaders and networking pros, Eric Kujala, VP of Product Marketing, ICE Mortgage Technology®, and Sue Woodard, Senior Advisor, STRATMOR Group, on how to get the most ROI out of every event. They’ll prepare you to make a game plan, select activities and engagements that support your goals, and create post-conference action items to take back to your team.
Ensuring that your marketing and sales teams are in lock step is key to building a customer-first organization. By staying closely connected, you can drive more business organically, maximize the ROI of every dollar you spend, and better identify and address customer challenges. In episode 5 of our “Women in Mortgage Technology” series with Shred Media, we’re talking with ICE Mortgage Technology’s VP of Sales, Patty Canady, and VP of Demand Marketing and Communications, Sara Holtz, about proven strategies for creating and maintaining alignment between their two organizations. Join us to hear these leaders share their approaches for effective collaboration and how together they are developing meaningful, lasting relationships with their customers.
Change is hard, but having the right support in place can make all the difference. In episode 4 of our “Women in Mortgage Technology” series with Shred Media, we’re sitting down with executives who have helped countless lenders successfully adopt new technologies and navigate the change management that follows. Join us to hear ICE Mortgage Technology’s Janet Fell, VP Solution Engineering, and Kerri Girouard, VP Client Success, as they discuss common pitfalls lenders face when implementing a new solution, how to identify what success looks like for your organization, and advice for embracing a culture of change.
Now’s the time to learn how to adapt your business strategies to navigate today's market and prepare for future success no matter what comes your way. Join Mortgage Champions, in partnership with ICE Mortgage Technology, for expert advice on how to navigate the mortgage business during times of change. Tune in to hear from long-time friends and industry leaders, Dale Vermillion, CEO of Mortgage Champions, and Kevin Peranio, Chief Lending Officer, PRMG as they discuss their passion for helping people achieve the dream of homeownership, their top tips to find motivation and achieve success in today’s housing landscape, and expert advice on how to continue growing in 2023.
Women in Mortgage Technology: Leading the Future of Industry InnovationEpisode 3: Secrets to creating strong customer relationships In partnership with Shred Media, we are spotlighting women who are making advancements in mortgage technology and driving our industry forward. In episode three, we’re featuring two sales executives who have been successful in developing strong customer relationships that accelerate their clients’ ability to navigate the digital mortgage journey. Tune in to hear ICE Mortgage Technology™’s Executive Account Leaders, Rhiannon Bolen and Mary Solon discuss their approach for maintaining these relations, and how these connections help their clients overcome challenges in today’s mortgage market.Share this episode on LinkedIn today!
Women in Mortgage Technology: Leading the Future of Industry InnovationEpisode 2: The pioneers behind eClosingIn partnership with Shred Media, we are spotlighting women who are making advancements in mortgage technology and driving our industry forward. In episode two, we’re featuring three award-winning product leaders who are fundamentally transforming how home loans close in the U.S. Tune in to hear ICE Mortgage Technology’s Nancy Alley, Vice President of Product Strategy, Rebecca Frisbie, Director of Product Management, and Tiffany Bjarnson, Senior Product Manager, discuss the current state of the eClosing landscape, their approach to product development, and how technology is enabling lenders to meet the evolving needs of both their borrowers and their employees. Join us and get to know the women behind the technology that is connecting more people to the American Dream of homeownership.Share this episode on LinkedIn today!
Women in Mortgage Technology: Leading the Future of Industry InnovationEpisode 1: How teamwork is building the technology for an evolving marketIn partnership with Shred Media, we are spotlighting women who are making advancements in mortgage technology and driving our industry forward. In our debut episode, we’re sitting down with ICE Mortgage Technology executives, Stephanie Durflinger, SVP of Product Strategy, and Marci Davis, VP of Product Management, to talk about technology’s role in the housing industry, creating stability in an evolving market, and embracing innovation with customer needs in mind. Join us and get to know the women behind the technology that is connecting more people to the American Dream of homeownership.Share this episode on LinkedIn today!
In today's equity-rich market, there are significant opportunities for lenders to create customers for life by helping borrowers tap into their homes' equity. In today’s special episode of the Open House, Margie Ambrosio, SVP Information Systems Manager at George Mason Mortgage, shares her unique perspective on why home equity lending should be a “no-brainer” for today’s lenders. Listen now to hear the proven strategies that enabled her team to:·       Quickly react to rising demand for home equity lending·       Originate, process, and close home equity products in 2 weeks or less·       Have confidence that every loan is compliant - now and in the future·       Achieve exceptional efficiencies and ease-of-use with a single system of record
At the booth during ICE Experience 2022, ICE Mortgage Technology™ experts sat down with customers to discuss their eClose, automation, and data journeys. For inspiration on how you can start innovating your digital mortgage processes, be sure to tune into each episode in this Experience 2022 mini-series.When it comes to eClose, Affinity Plus Federal Credit Union is leading the pack by delivering an exceptional digital experience to their members. Recently, we released a hybrid eClose ROI study that dug deep into the short and long term benefits of implementing eClosing technology.In this new episode, ICE Mortgage Technology’s Michelle Hansen, Director of Product Marketing, is speaking with John Simonson, Vice President of Real Estate at Affinity Plus Federal Credit Union. Listen in now to hear them discuss how Encompass® eClose is enabling lenders to innovate their borrower experience, while saving significant time and money. 
At the booth during ICE Experience 2022, ICE Mortgage Technology™ experts sat down with customers to discuss their eClose, automation, and data journeys. For inspiration on how you can start innovating your digital mortgage processes, be sure to tune into each episode in this Experience 2022 mini-series.In case you missed it, the market hasn’t just shifted, it’s completely changed. For the past couple of years, lenders and LOs have been riding the wave of low rates and high volume, but with refinances shrinking, now is the time to adjust to achieve success in 2022.In this new episode, ICE Mortgage Technology’s DeLaine Nick, Director of Growth Marketing, is speaking with industry leader and CEO of Mortgage Champions, Dale Vermillion. Listen in as they discuss what lenders need to do now to win more business. Plus, learn the best practices for balancing technology and relationships to ensure borrowers are at the center of the transaction every time. 
At the booth during ICE Experience 2022, ICE Mortgage Technology™ experts sat down with customers to discuss their eClose, automation, and data journeys. For inspiration on how you can start innovating your digital mortgage processes, be sure to tune into each episode in this Experience 2022 mini-series.From a technology and IT perspective, how do you balance change? The key is to introduce and manage new technologies thoughtfully. In this new episode, ICE Mortgage Technology’s Carol Crawford, Senior Director of Product Marketing, is speaking with Colin Tordale, Director of IT, at Mann Mortgage. Listen in now to hear their conversation on how to successfully adapt to change, including:The importance of identifying the problem to find the right solutionEquipping your teams with the tools and information they need to help minimize disruptionRecognizing the “why” behind managing and introducing new technologies
At the booth during ICE Experience 2022, ICE Mortgage Technology™ experts sat down with customers to discuss their eClose, automation, and data journeys. For inspiration on how you can start innovating your digital mortgage processes, be sure to tune into each episode in this Experience 2022 mini-series.In today’s market, lender efficiency is more critical than ever for successful business growth. Instead of just focusing on managing capacity when refinances were booming, it’s now time to prioritize the customer experience. In this new episode, ICE Mortgage Technology’s Eric Kujala, VP of Product Marketing, is speaking with Rajesh Bhat, CEO, at Roostify. Listen in now to learn how strategic partnerships can help lenders be more efficient and stay competitive. 
At the booth during ICE Experience 2022, ICE Mortgage Technology™ experts sat down with customers to discuss their eClose, automation, and data journeys. For inspiration on how you can start innovating your digital mortgage processes, be sure to tune into each episode in this Experience 2022 mini-series.What are the driving forces behind an organization’s decision to start their automation journey? The desire to deliver better borrower experiences, streamline operations, and solve business pain points are a few, but if you’re looking to hear a firsthand account of automation adoption, you’re in the right place.In this new episode, ICE Mortgage Technology’s Aaron Dormio, Senior Product Marketing Manager, is speaking with ICE Mortgage Technology customers Will Riner, Senior Vice President of Information Technology and Coty Baker, Senior Data Analyst at First Community Mortgage. Listen in now as they discuss how First Community Mortgage built a successful culture of automation that led them to effectively solve crucial pain points, drive front and back-end efficiencies, and achieve business growth. 
At the booth during ICE Experience 2022, ICE Mortgage Technology™ experts sat down with customers to discuss their eClose, automation, and data journeys. For inspiration on how you can start innovating your digital mortgage processes, be sure to tune into each episode in this Experience 2022 mini-series.Why should lenders adopt eClosing? A lot’s changed in two years, and in 2022’s purchase-driven market, it’s more important than ever to close loans quickly, bring in new business, and deliver the digital closing experience that borrowers want and expect. In this new episode, ICE Mortgage Technology’s Rebecca Frisbie, Director of Product for the Encompass Document Platform, is speaking with Jordan Brown, Managing Director, at Marketwise Advisors, LLC. Listen in now to hear their take on: The rise of eClose in today’s shifting marketThe key benefits of eClose adoption, according to lendersPredictions on how eClosing technology will evolve in the next few years
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