Tech on Toast, The Hospitality Tech Podcast

Welcome to the latest episode of the Tech On Toast podcast! In this episode, host Chris sits down with Shawn Walchef, founder of Cali BBQ and Cali BBQ Media. Its 5am in San Deigo and Shawn is up already! Join them as they discuss the power of digital storytelling, the importance of authenticity in content creation, and the evolution of the hospitality industry in the digital age. Sean shares valuable insights on building a media company alongside a restaurant business, the impact of technology on the industry, and the significance of staying curious and consistent in content creation. They also touch on personal anecdotes, including Shawn's family dynamics and his son's interest in soccer. Tune in to discover Shawn's journey from restaurant owner to content creator, his approach to building a successful media presence, and his thoughts on the future of the industry. Don't miss out on this engaging conversation filled with practical advice and inspiring stories! Join the Tech On Toast community and catch Shawn and Chris live on LinkedIn every Wednesday and Friday at 6pm UK time. Connect with Shawn on LinkedIn or Instagram for more insights and updates. Stay tuned for more episodes and remember, no one is coming to tell your story - it's time to start sharing it yourself! The Tech on Toast Podcast is brought to you by Lightspeed, Retail & Restaurant ePOS — The one-stop commerce platform for retail, hospitality and golf merchants around the world.

Exciting New Episode Alert! 🎙️ I am thrilled to announce the latest episode of the Tech On Toast podcast is now live! 🎧 This episode features an insightful conversation with the brilliant Victoria Searl, founder and head hawk of DataHawks. We delved deep into the world of hospitality tech and marketing, uncovering some invaluable insights along the way. Here are three key takeaways from this engaging episode: 1. The Power of Data-Driven Marketing Victoria emphasised the importance of leveraging data to drive marketing strategies in the hospitality industry. By using data to gain actionable insights, businesses can create emotionally compelling email and SMS campaigns that resonate with their audience. The key takeaway here is that data is not just information; it's a powerful tool that can transform marketing efforts and drive tangible results. 2. The Shift Towards Performance Marketing Victoria introduced a new performance model for email marketing that focuses on targeted, results-driven campaigns. By splitting email marketing into organic and performance channels, businesses can optimise their communication strategies to drive incremental revenue. This innovative approach not only enhances customer engagement but also ensures a measurable return on investment, making it a game-changer for hospitality brands. 3. The Central Role of CRM in Marketing In the discussion, the importance of CRM (Customer Relationship Management) at the core of a restaurant's tech stack was highlighted. CRM serves as the heartbeat of customer interactions, providing valuable insights into customer behaviour, preferences, and engagement. By prioritising CRM and utilising data effectively, businesses can build stronger relationships with customers and tailor their marketing efforts for maximum impact. This episode truly shed light on the evolving landscape of hospitality tech and marketing, offering practical strategies for businesses to thrive in today's challenging environment. If you're looking to elevate your marketing game and drive meaningful results, this episode is a must-listen! The Tech on Toast Podcast is brought to you by Lightspeed, Retail & Restaurant ePOS — The one-stop commerce platform for retail, hospitality and golf merchants around the world. Tune in to the full episode on the Tech On Toast podcast to dive deeper into these key takeaways and gain valuable insights from Victoria Searl's expertise. 🚀 Let's embrace the power of data-driven marketing and unlock new possibilities for success in the hospitality industry! 🌟 #TechOnToast #HospitalityTech #MarketingInsights #DataDrivenMarketing

🚀 Exciting New Podcast Episode Alert on Tech On Toast! 🎙️ Hey LinkedIn family! I'm super excited to share our latest episode of the Tech On Toast podcast, featuring a deep dive with Ivo Gavin, the dynamic London City Manager for Atoa. 🌆✨ In a fascinating conversation, we explored groundbreaking payment solutions reshaping the hospitality industry. Here’s what stood out: Revolutionising Payment Processes: Atoa is steering a major shift by enabling UK customers to pay directly via their bank apps, bypassing conventional card networks like Visa and MasterCard. This innovation is slashing fees for businesses and accelerating settlements, boosting both cash flow and operational efficiency. 💼💡 Transparent and Fair Pricing: Atoa champions the "pay the fairway" philosophy, ensuring transparent pricing and equitable treatment for all businesses. With straightforward invoices and significantly lower fees than traditional card services, Atoa is setting a new standard for business empowerment. 🌟 Enhancing Customer Experience: The seamless integration of Atoa's solutions with existing POS systems and intuitive payment methods, such as QR code scans, is transforming customer interactions in the hospitality world. This ease and immediacy of transactions are winning over both businesses and consumers. 📱👥 For hospitality business owners eager to refine their payment systems and elevate cash flow, this episode is packed with insights you won't want to miss! To dive deeper into how Atoa can revolutionize your operations, connect with Ivo Gavin here on LinkedIn and visit their website at paywithatoa.co.uk for all the details. Don't miss out on this episode of the Tech On Toast podcast to uncover more about Atoa's trailblazing solutions. Here's to advancing towards a future of efficient, cost-effective payment options in our industry! 🥂 #TechOnToast #PaymentSolutions #HospitalityIndustry #Innovation #PodcastEpisode #Atoa #CustomerExperience

Hey everyone! 🌟 Exciting news - we have a brand new episode of the Tech On Toast podcast out now! In this episode, we had the pleasure of chatting with Ben Brown, the founder and CEO of Shopwave. 🚀 Here are three key takeaways from our insightful conversation with Ben: Customer engagement is key. Ben highlighted the importance of providing a seamless and engaging experience for customers. By offering multiple ways for customers to interact with your brand, such as through touchscreens, baristas, and mobile ordering, you can increase customer onboarding and loyalty by up to 70% on every transaction. Global Expansion and Innovation: The future of retail and technology is global. Ben discussed the trend of brands expanding internationally and the challenges they face in integrating technology across different markets. As the industry evolves, there will be a focus on consolidation, innovation, and ownership models, especially in the food and beverage space. Tech Behind the Scenes: Ben emphasised the need for technology to enhance the customer experience without being intrusive. By implementing tech solutions that empower customers to choose how they engage with the brand, businesses can drive revenue through subscriptions, merchandising, and omnichannel strategies. If you want to dive deeper into these topics and learn more about the intersection of technology and hospitality, be sure to listen to the full episode with Ben Brown on the Tech On Toast podcast. 🎧 You can find the episode on our website or your favourite podcast platform. Don't forget to leave us a comment or message us with your thoughts and feedback. We love hearing from our listeners! 📩 #TechOnToast #Podcast #CustomerEngagement #GlobalExpansion #Innovation #TechIntegration #HospitalityTech #RetailTech #CustomerExperience #OmnichannelStrategy #BrandExtension

Welcome back to another episode of the Tech On Toast podcast, where we delve into the world of hospitality technology and how it can simplify your operations. In this episode, we had the pleasure of welcoming Joel Satchi, co-founder of EMenu Now, and Vikram Badhwar, Director of International Retail Technology for Starbucks. Simplifying Hospitality Tech We kicked off the episode by discussing how EMenu Now is revolutionising the hospitality tech space by offering solutions that boost sales, cut costs, and enhance customer experiences. Joel emphasised the importance of sustainability and exceptional service, highlighting how their products can reduce waste and provide the support businesses need during peak times. The Future of POS Vikram shared his insights on the evolving POS landscape, noting the shift towards more agile and leaner systems. We discussed how smaller tech players are challenging the status quo, offering nimble and cost-effective solutions that are gaining traction over traditional, cumbersome POS systems. Data Utilisation Both guests agreed on the untapped potential of data in the hospitality industry. While larger enterprises like Starbucks have dedicated teams for data analysis, smaller businesses often overlook this valuable resource. E-Menu Now steps in to help these businesses by providing actionable insights and helping them monetise their data. Loyalty and Customer Retention The conversation also touched on the importance of loyalty programmes and how they're not just about discounts or points. Joel stressed the significance of simply thanking customers and creating a comfortable environment for them to return to. The Role of Technology in Staff Retention Vikram highlighted the critical role of technology in staff retention, explaining how technology can make employees' jobs easier and more enjoyable, which in turn can foster loyalty to the brand. Partnering with Drinks Suppliers Joel shared an exciting development where EMenu Now has partnered with major drink suppliers to promote their products through digital menus, leading to a significant increase in sales. Looking Ahead As we wrapped up the episode, we reflected on the future of hospitality technology, agreeing that it will continue to evolve, offering more choices for consumers and better tools for staff. The goal is to create a win-win situation where technology enhances the experience for everyone involved. Thank you for tuning in to the Tech On Toast podcast. We hope you found the insights from Joel and Vikram as enlightening as we did. Don't forget to visit techontoast.community for more resources, and join us next time for more tech talk over toast!

Welcome back to another episode of the Tech On Toast podcast, where we dive deep into the world of hospitality tech to uncover how it can simplify your business operations and drive growth. In today's episode, we had the pleasure of hosting two industry experts: Gemma Barter, the Senior Digital Marketing Manager at Honest Burgers Ltd, and Matt Ford, the Business Development Director for Krowd. Key Discussion Points:🔍 Understanding Customer Behaviour: Gemma shares insights on how Honest Burgers leverages data to understand and enhance customer experiences, emphasising the importance of loyalty programmes and data-driven marketing strategies. 🔗 The Role of Krowd: Matt introduces us to Krowd's Card-Linked Offers (CLO) space, explaining how it helps hospitality businesses incentivise customers through transactional data, without the need for front-of-house training or POS integration. 📊 Data and Marketing: Both guests discuss the shift towards a more analytical approach in hospitality marketing, highlighting the significance of data in making informed decisions and the potential of AI in understanding customer behaviour. 🚀 Future of Hospitality Tech: The conversation touches upon the future of tech in hospitality, with a focus on partnerships and integrations. Matt hints at Crowd's plans for expansion into North America and its evolving collaboration with American Express Dining. 🎯 Customer Acquisition and Retention: Strategies for acquiring new customers and encouraging repeat visits are explored. Gemma and Matt discuss the effectiveness of CLOs in increasing market share and the average frequency of visits. 🔒 Privacy and Data Security: Matt reassures listeners that customer data privacy is maintained, with all personal data staying within the brand and not shared with Krowd. 🤝 The Human Element: Despite the analytical focus, both guests agree on the importance of maintaining the human element in hospitality. They believe that technology should support and enhance the customer experience, not replace it. This episode offers valuable insights into how technology, data, and strategic partnerships are shaping the future of hospitality marketing. Our guests from Honest Burgers and Krowd shared their experiences and visions, offering listeners a glimpse into the potential of tech to create seamless, personalised customer experiences while driving business growth. For more insights and to connect with our guests, find Gemma Barter on LinkedIn and explore Crowd's offerings for your business needs. Join us again for more enlightening discussions on the Tech On Toast podcast. You can tune in here 👇 https://lnkd.in/eHnHJdfg The ⁠Tech On Toast⁠ podcast is brought to you by Redcat⁠, Manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system. 🎧 hashtag#HospitalityTech hashtag#DataDrivenMarketing hashtag#TechOnToast 🍞🔍🚀

🌟 Exciting news! 🎙️ I just released a new episode on the Tech On Toast podcast, and it's a must-listen for anyone in the hospitality industry looking to up their influencer marketing game. In this episode, I had the pleasure of chatting with Mike Radley, co-founder of Joli App, about the ins and outs of influencer marketing in hospitality. 🍽️✨ Here are three key takeaways from our conversation that you won't want to miss: 1️⃣ Micro and Nano Influencers Are Gold: Mike highlighted the value of working with micro and nano influencers who are passionate content creators but may not yet realise their full potential. These influencers bring authenticity and relatability to your brand, making them a valuable asset for driving awareness and engagement. 2️⃣ Hyperlocality Matters: We delved into the importance of targeting influencers based on their geographical location and audience demographics. By aligning with influencers who resonate with your target market, you can effectively reach new customers and drive footfall to your establishment. 3️⃣ ROI Is Key: While influencer marketing can be a powerful tool, tracking ROI is essential. Mike emphasised the need for hospitality brands to correlate influencer collaborations with tangible outcomes, whether it's increased bookings, brand awareness, or sales. Understanding the impact of influencer partnerships is crucial for optimising your marketing strategy. If you're curious to learn more about how influencer marketing can elevate your hospitality business, be sure to tune in to the full episode on the Tech On Toast podcast. 🎧✨ For further insights and to connect with Mike and the Joli App team, visit Joliapp.com or reach out to Michael at Michael@joliapp.com. Let's toast to the power of influencers in the hospitality industry! 🥂 #InfluencerMarketing #HospitalityIndustry #TechOnToastPodcast

Hey there, Tech On Toasters! 🍞 In our latest episode, we had the pleasure of chatting with Conor Sheridan, the entrepreneurial spirit behind Nory, and boy, did we cook up a storm of insights! 🚀 We kicked things off with a warm welcome and a quick reminder that our community at techontoast.community is your go-to spot for all things hospitality tech. 🌐 Then, we dove straight into the meat of the conversation with Conor. He shared his journey from the high-stakes world of finance to the creation of Mad Egg, in their own words "The best damn chicken you have ever tasted, surrounded by some good vibes and banging tunes! "🐔💼 It's not every day you swap spreadsheets for service, but Conor did just that and with a side of success! We got the lowdown on how Mad Egg cracked the code to impressive EBITDA margins (20% is the magic number, folks!), and Conor spilled the beans on how tech played a pivotal role in that success. 📈 But wait, there's more! Conor gave us the inside scoop on Nory, the AI-powered operating system that's shaking up the hospitality scene. 🤖 From demand prediction to smart procurement, Nory is like having a crystal ball for your restaurant's operations. We also touched on the challenges of scaling up, the importance of data-driven decision-making, and how Nory is helping businesses of all sizes stay on top of their game. 🌟 And because we love a good cliffhanger, we wrapped up with a peek into Nory's plans, including a tantalising mention of a capital product for lending. 💸 So, whether you're a hospitality newbie or a seasoned pro, this episode is packed with golden nuggets that you won't want to miss. Tune in, get inspired, and let's raise a toast to tech that's transforming the hospitality industry! 🥂 Until next time, keep your tech tasty and your insights fresh with Tech On Toast! 🎙️👋

Welcome back to another episode of the Tech On Toast podcast, where we delve into the world of hospitality tech with industry insiders. In this episode, we had the pleasure of chatting with Ruth Carpenter from Pizza Pilgrims, a brand that's been serving up Neapolitan pizza with a side of fun and innovation. Ruth shared insights into how Pizza Pilgrims maintains its independent spirit and commitment to quality as it grows. With 24 pizzerias and counting, they're not just expanding their physical presence but also their digital footprint. Ruth discussed the challenges of finding tech solutions that enhance their operations without compromising the human touch that's central to their brand. We also touched on the success of their Pizza in the Post initiative, which kept the brand alive in people's homes during lockdown and continues to be a strategic tool for market expansion and customer engagement. Ruth emphasised the importance of culture at Pizza Pilgrims, highlighting their diverse and inclusive hiring practices and their efforts to keep the brand's original story and values at the forefront as they grow. As Pizza Pilgrims looks to open five new locations this year and another five the next, Ruth and her team are focused on ensuring that any new tech integrations align with their brand ethos and support their team on the ground. It was an enlightening conversation filled with laughter, insights, and a shared love for pizza. Stay tuned for more episodes where we bring you the latest and greatest from the world of hospitality tech. Enjoyed the episode? Don't forget to visit techontoast.community for more content, and join us next time on Tech On Toast!

Simplifying Hospitality Tech with GuestChat CEO Nima Anvar In this episode of Tech On Toast, we had the pleasure of speaking with Nima Anvar, the CEO of GuestChat, a company revolutionising the way hotels interact with potential guests online. Nima shared his unlikely journey from a science background to hospitality, eventually leading to the creation of GuestChat. Key Takeaways: Nima's Background: Nima's transition from the California Department of Health Services to managing hotels in Grenada provided him with a comprehensive understanding of the hospitality industry. The Birth of GuestChat: Frustrated with the challenges of managing staff and wanting to leverage his love for technology, Nima founded GuestChat to improve guest communication before their stay. GuestChat's Functionality: The service operates on hotel websites, answering potential guests' questions 24/7, 365 days a year. It uses advanced chatbot technology, including ChatGPT integration, to provide smooth, context-aware conversations. Impact on Hotels: GuestChat helps hotels capture potential bookings by engaging with website visitors who might otherwise leave due to unanswered questions. It also saves staff time by handling repetitive inquiries. Future of Guest Communications: Nima anticipates further advancements in guest communication, including audio and video chat capabilities, and emphasises the need for hotels to be present wherever guests wish to communicate. Ideal Customers: While GuestChat is beneficial for any size property, it is particularly valuable for larger hotels with significant website traffic. Customer Feedback: Hoteliers are embracing GuestChat, especially with the integration of GPT technology, which has significantly improved the quality of interactions. The Value Proposition: GuestChat offers an affordable and impactful solution that opens up a communication channel on hotel websites, potentially increasing bookings and enhancing the customer experience. Our conversation with Nima highlighted the importance of adapting to consumer expectations and the evolving landscape of guest communications. GuestChat stands out as a tool that not only saves time for hotel staff but also directly contributes to sales by engaging with potential guests at a critical point in their booking journey. For hoteliers looking to optimise their online presence and capture more bookings, GuestChat is certainly worth considering.

Another week, another dip into the ocean of tech from the Tech On Toast podcast! 🎙️ In our latest episode, we had the privilege of hosting Andrew Evers, Group Director of IT at Rocco Forte Hotels. Andrew brought his extensive experience in the hospitality technology sector to the table, and the conversation, as always with hospitality professionals, was centred around the guest. Here's a quick recap of the key discussion points: 1️⃣ The Role of Technology in Hospitality: Andrew emphasised that technology should seamlessly integrate with the overall guest experience rather than being a separate entity. He highlighted the pivotal role of the Property Management System (PMS) in hotel operations and its connection with various departments. 2️⃣ Guest Experience and Technology: We delved into how technology should elevate the guest experience, providing services that go beyond what guests can get at home. Andrew shared that luxury hotels aim to offer top-tier services, such as high-grade Wi-Fi, to exceed guest expectations. 3️⃣ Challenges and Opportunities: Andrew provided insights into the challenges of implementing new technology in a live hotel environment and stressed the importance of a proof of concept. He also discussed the opportunities that technology brings to streamline operations and enhance guest services. 4️⃣ Data and Personalisation: The conversation covered the responsible use of guest data to create personalised experiences, ensuring guests feel valued with their preferences remembered and catered to. 5️⃣ Loyalty and Guest Retention: Andrew emphasised that loyalty is something earned, not given. He highlighted the importance of technology supporting genuine human connections and memorable experiences to encourage guest retention. 6️⃣ Advice for Tech Implementation: For those embarking on a tech journey, Andrew advised involving representatives from tech, user experience, finance, and guest services from day one. This approach ensures a well-rounded decision-making process. We enjoyed meeting Andrew and would love to chat with more of the senior leaders in hotels to broaden our message of creating seamless and memorable guest experiences through the support of hospitality technology. You can tune in here 👇 The Tech on Toast podcast is brought to you by Redcat, The Hospitality IT platfrom that enables you to manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system. Join us for more exciting insights on the next episode of the Tech On Toast podcast, and don't forget to explore our community at techontoast.community for additional resources and upcoming events. Stay tuned for more tech and hospitality brilliance! 🌟 #TechOnToast #HospitalityTech #GuestExperience #TechImplementation #HospitalityInnovation

🎙️ Exciting news! 🎉 The latest episode of the Tech On Toast podcast is now live! 🎧🔥 In this episode, we met the brilliant and patient Lisa Campbell, Head of Client Success at Feed It Back, and I can't wait to share the three key takeaways with all of you. We had some technical issues on the day of recording, so unfortunately, there is no video for this episode. Lisa provided valuable insight, and you can hear a little snippet in the video below. Here are some key takeaways. 🔹 Takeaway #1: The Importance of Client Engagement 🔹 Lisa shared her insights on how her clients keep her on her toes. Their proactive nature and innovative ideas provide Feed It Back with endless opportunities to deliver valuable insights. Lisa is constantly amazed by their drive and ambition, and it's truly inspiring. This episode explores how Feed it Back engages with its clients and how the industry's incredible work benefits the client base. 🚀 🔹 Takeaway #2: Consistency is Key 🔹 During our conversation, we delved into the importance of maintaining a consistent process. Whether it's responding to customers' needs, monitoring feedback, or reviewing data, consistency is crucial. It helps embed a sense of reliability and trust and ensures that clients receive the exceptional service they deserve. We discuss the strategies that Feed It Back has implemented to achieve this consistency and how it positively impact the hospitality industry's overall operations. 📊 🔹 Takeaway #3: The Power of Insight and Education 🔹 Lisa revealed how having access to an extensive customer base plays a vital role in building Feed It Back's insight. By leveraging the insights and feedback from our clients, we're able to educate and empower others in the industry. Sharing valuable insights helps our customers make informed decisions and drive their businesses forward. We discuss the significance of this knowledge-sharing process and how it benefits everyone involved. 📚 Remember, this episode is available on all major podcast platforms, so make sure to tune in and let us know your thoughts. 🗣️💭 Thank you for your continued support, and stay tuned for more exciting episodes coming your way soon. Check out the episode here 👇 https://podcasters.spotify.com/pod/show/tech-on-toast/episodes/Getting-to-know-your-guests-through-feedback-with-Lisa-Campbell--Head-of-Client-Success-at-Feed-It-Back-e2er0eh You can find Feed It Back on the Tech On Toast marketplace here 👇 https://www.techontoast.community/marketplaces/feed-it-back The ⁠Tech On Toast⁠ podcast is brought to you by Redcat, The Hospitality IT platfrom that enables you to manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system. Happy listening! 🎧❤️ #TechOnToastPodcast #NewEpisode #ClientEngagement #ConsistencyIsKey #PowerOfInsight #Education #PodcastLove

📣 Exciting Announcement! 🎉 Hey everyone! I am thrilled to share the latest episode of the Tech On Toast podcast with you all! 🎙️ In this episode, we had the pleasure of chatting with Jon Wilson, the Senior Vice President of EMEA at Deputy. 🌍Here are three key takeaways from our conversation: 1️⃣ The Importance of Employee Experience: Jon shared his insights on the future of employee experience and how it should be a top priority for businesses. He emphasised the need for genuine passion and real connections with employees. Jon believes that this kind of attitude should be reflected in the technology we use to support our workforce. 2️⃣ Recognising the Value of Frontline Workers: The COVID-19 pandemic highlighted the crucial role played by frontline workers in our lives. Jon discussed how they often operate in the background, but their contribution is essential for a functioning society. He expressed his admiration for Deputy's focus on building resources and tools for these workers, in addition to their commitment to helping businesses become more efficient and save time and money. 3️⃣ The Power of Personal Connections: Jon's decision to join Deputy was influenced by his conversations with Silvija Martincevic, the CEO of Deputy. He emphasised the importance of building personal connections and shared his positive experiences working with Sylvia during their time at Groupon. This personal connection, combined with Deputy's mission to empower both businesses and workers, resonated deeply with Jon. I highly recommend tuning in to this episode to gain valuable insights into the future of work and the significance of employee experience. You can find the episode on our podcast platform or visit our website for more details. As always, thank you for being a part of our Tech On Toast community. 🙏 Stay tuned for more exciting episodes and updates! #TechOnToastPodcast #EmployeeExperience #FrontlineWorkers #PersonalConnections

🎙️ Exciting News! 🎙️ I am thrilled to announce the release of our latest episode on the Tech On Toast podcast! 🥳 This week, we had the pleasure of hosting Rachel Marshall, Director of GiftTrees, as our special guest. 🎉 How does GiftTrees work? "Once a restaurant is GiftTrees certified, your diners have the option of planting a GiftTree in the developing world, which is simply added on to the end of their bill. This helps counterbalance the environmental impact of their meal. Each GiftTree planted by your diners is credited to your restaurant within your dedicated portal. On their bill, the diner will see a link to your restaurant's showcase page, where they can find out more about your social impact efforts and how the initiative is making a difference." Here are three key takeaways from our enlightening conversation with Rachel: 1️⃣ The Hospitality Industry's Mutual Support: Rachel highlighted the hospitality industry's inherent culture of support and collaboration. Whether you're a supplier or an operator, the industry thrives on creating exceptional experiences and making people happy. This sense of camaraderie fosters a friendlier and more supportive environment, making it a joy to work in. 2️⃣ The Growing Importance of Sustainability: Rachel emphasised the increasing pressure on the hospitality industry to prioritise sustainability. Customers, especially the environmentally conscious Gen Z, expect businesses to leave a positive impact on the planet. From using naturally produced food to offsetting human impact, sustainability has become a core value for many individuals and businesses alike. 3️⃣ The Rise of Climate Tech: Rachel discussed the emergence of climate tech as a significant player in the industry. Companies like Zedible are leading the way by measuring carbon footprint and providing solutions to reduce environmental impact. This growing interest in climate tech is an exciting development, as more and more individuals and businesses are actively getting involved in creating a sustainable future. I highly recommend tuning in to this episode to gain further insights from Rachel Marshall and her valuable experiences in the hospitality industry. 🎧 Don't forget to subscribe to our podcast for more thought-provoking discussions on the latest tech trends in the hospitality industry! 📲 #TechOnToastPodcast #HospitalityTech #Sustainability #ClimateTech #IndustryInsights

🎙️ Exciting Announcement! New Podcast Episode Alert! 🎉 Hey everyone! I'm thrilled to announce that a brand new episode of our podcast is now live! 🎧 In this episode, we dive deep into the world of technology and its impact on the hospitality industry. We had the privilege of chatting with eith Cliff Gurdin, Director at Eat IT , Drink ITwho shared some incredible insights and experiences. Here are three key takeaways from this episode: 1️⃣ The Importance of Industry Knowledge: Our guest emphasized the significance of having IT professionals who not only possess technical expertise but also understand the specific needs and challenges of the hospitality industry. It's crucial for them to be able to advise businesses on the right technology solutions, backups, and more. 2️⃣ A Consultative Approach: Our guest highlighted the value of being consultative in their business model. By offering personalized appraisals and providing alternative perspectives, they aim to help businesses make informed decisions about their technology needs. It's not just about being another IT firm but genuinely wanting to support the hospitality industry. 3️⃣ Complementing the Customer Experience: Another interesting point discussed was the importance of technology complementing the overall experience a business offers. It's about finding solutions that seamlessly integrate with existing infrastructure and addressing specific pain points rather than suggesting a complete overhaul. A consultative approach helps identify these pain points and work towards tech recovery. I hope these takeaways have piqued your interest! This episode truly sheds light on the intersection of technology and hospitality, and how the right IT solutions can make a real difference. So grab your headphones, tune in to the episode, and let us know what you think! 🙌 Remember, it's not just about fixing technology issues, but also about understanding the people behind the business and delivering a great experience. That's what hospitality is all about! 🏨🍽️ Enjoy the episode, and stay tuned for more exciting content coming your way soon! 🎙️✨ #PodcastAlert #HospitalityTech #TechSolutions #CustomerExperience

🎙️ New Episode Alert! 🎧Merry Christmas, everyone! I hope you all had a lovely day with your families. As you continue to rest and relax, why don't you spend 30 minutes with Chris and Luke? We really enjoyed chatting with Luke, and we hope you do too. This episode provided a deep dive into the world of hospitality technology with Luke Beavon, UK, CEO of SumUp. We explored the challenges and opportunities within the industry, the evolving landscape of payments, and the importance of data and service in driving business success. SumUp's Evolution: Luke discusses SumUp's growth from a company serving nano and micro businesses to one that now caters to small and medium-sized businesses with a range of products, including point-of-sale systems, business accounts, and more. Hospitality Tech Trends: We delve into the impact of COVID-19 on the hospitality industry, the adoption of new technologies, and the challenges faced by operators, such as staffing and cost management. The Future of Payments: Luke shares insights on the future of payments, including the potential for digital wallets to reduce transaction fees and create a seamless ecosystem for consumers and businesses. SumUp's Services: We learn about SumUp's focus on speed and reliability in payment processing, especially in high-pressure environments like stadiums. Data and Reporting: The importance of data in understanding business performance is emphasised, with SumUp offering robust reporting tools for businesses of all sizes. Personal Touch: Luke shares his personal life, including his plans for Halloween with his kids and his upcoming DJ gigs. Join us next time on the Tech On Toast podcast for more insights into the tech world. The ⁠Tech On Toast⁠ podcast is brought to you by ⁠Redcat⁠, Manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system. Thank you for tuning in, and stay tuned for more exciting episodes coming your way soon! 🎙️✨ Thank you for your continued support, and I can't wait to hear your thoughts on this episode! Let's toast to technology and its impact on the hospitality industry! 🥂✨ #TechOnToastPodcast #HospitalityTech #Leadership #VisionAndCulture [00:04:36] Shift in hospitality technology. [00:06:44] Hospitality businesses adapting to change. [00:10:18] Food markets and hospitality. [00:14:19] Payments becoming a battlefield. [00:16:40] Changing regulations in payment services. [00:20:40] POS stands at trade show. [00:21:19] Point of sale options. [00:26:02] Modern hospitality and experiential activities. [00:27:41] Food trucks at music festivals. [00:30:47] Tipping culture and payment methods. [00:33:29] The future of payments.

🎙️ Exciting News! 🎉 I am thrilled to announce that we have a brand new episode of our podcast available for you to listen to! In this episode, we had the pleasure of speaking with Nicolas Ferrary UK MD at Brigad, a platform that is revolutionising the future of hospitality. 🍽️ Here are three key takeaways from this insightful conversation: 1️⃣ Blended Workforce: Brigad believes in the power of a blended workforce, where businesses can combine their existing employees with freelancers to create a flexible and dynamic team. This approach allows businesses to tap into specific skills and expertise when needed, providing them with the agility to adapt to changing demands. It's all about finding the right people for the right job at the right time. 💼 2️⃣ Meaningful Connections: Hospitality is all about connections, and Brigad understands the importance of fostering meaningful connections between businesses and freelancers. By facilitating these connections, Brigad creates opportunities for both sides of the platform. Freelancers can take control of their lives and showcase their skills, while businesses can access top talent and enhance their operations. It's a win-win situation! 🤝 3️⃣ The Future of Hospitality: Brigad has been making waves in the UK market for the past five years, and they are just getting started. With a strong focus on the UK market, Brigad aims to continue expanding its reach and impact. They have already gained the trust of thousands of businesses and have a network of 10,000 freelancers on their platform. The future looks bright for Brigad as they continue to revolutionise the way hospitality businesses operate. 🌟 I hope you find these takeaways as fascinating as I did! This episode provides valuable insights into the evolving landscape of the hospitality industry and the exciting possibilities that lie ahead. 🌐 To listen to the full episode and dive deeper into the conversation, head over to our podcast platform. Don't forget to subscribe and leave a review to show your support! 🎧 Tune in here 👇 https://www.techontoast.community/marketplaces/brigad The ⁠Tech On Toast⁠ podcast is brought to you by ⁠Redcat⁠, Manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system. Thank you for tuning in, and stay tuned for more exciting episodes coming your way soon! 🎙️✨ #PodcastEpisode #HospitalityIndustry #BlendedWorkforce #MeaningfulConnections #FutureOfHospitality #Brigogne #Insights #SubscribeNow https://www.techontoast.community/marketplaces/brigad

🎙️ Exciting news! 🎉 I'm thrilled to announce the release of our latest episode on the Tech On Toast podcast! 🍞🔬 In this episode, we had the pleasure of speaking with Hugo Op den dries, Head of UK partnerships at Piggy. 🐷🇬🇧 Hugo shared some incredible insights and three key takeaways that I want to share with you all. So grab a cup of coffee ☕ and get ready to dive into the world of technology and loyalty programmes! 🔑 Takeaway 1: Start Small and Collect Customer Information Hugo emphasised the importance of starting small when implementing a loyalty programme. He advised listeners to focus on collecting and organising customer information. This allows businesses to gain valuable insights and build a strong foundation for their loyalty initiatives. Whether you're a small cafe or a multi-site group, this approach can help you kickstart your loyalty programme and make data-driven decisions. 🔑 Takeaway 2: Integrations Are Key Integrations play a crucial role in maximising the potential of loyalty programmes. Hugo highlighted how seamless integrations with POS systems and order and pay platforms can enhance the overall customer experience. He also mentioned that the quality of integrations has improved over time, making it easier for businesses to access and leverage these integrations. So, if you're looking to level up your loyalty game, exploring integrations should be on your to-do list! 🔑 Takeaway 3: Baby Steps and Onboarding Hugo shared valuable advice for businesses that have struggled with implementing loyalty programmes. He suggested taking baby steps and having clear conversations during the onboarding process. By starting with small, achievable goals, businesses can gradually build momentum and iterate on their loyalty strategies. Hugo also emphasised the importance of seeking feedback and knowledge from experts in the field, like the team at Piggy. I hope you find these takeaways as insightful as I did! 🌟 If you're interested in learning more about loyalty programmes, tech stack visualisation, and other exciting tech topics, make sure to tune in to the full episode on the Tech On Toast podcast. 🎧 As always, I'd love to hear your thoughts and experiences with loyalty programmes. Feel free to share your insights in the comments below! Let's toast to tech and loyalty! 🥂 #TechOnToastPodcast #LoyaltyPrograms #TechStack #Integration #CustomerExperience #DataDrivenDecisions #StartSmall #BabySteps #Onboarding #Piggy

🎙️ Exciting news! 🎉 In the latest episode of the Tech On Toast podcast, we dive deep into the world of technology and innovation in the hospitality industry. 🍽️📲 We are joined by Matt Taylor CEO, at Opsyte. Matt talks is through his journey from operations where he grew frustrated with the tools at hand to Opsyte as it is today and their latest release Insytes, their new AI-driven reporting engine. Opsyte is built by hospitality experts, a suite of solutions for both front and back of house. We create customer-focused, market-leading technology for the hospitality sector. Here are three takeaways from this episode that you won't want to miss: 1️⃣ The Power of Real-World Recommendations: One thing that has remained constant in the hospitality industry is the power of personal recommendations. As operators, they believe in the value of connecting with trusted colleagues and friends who have hands-on experience with different technologies. It's a reminder that sometimes the best advice comes from those who have been there and done that! 2️⃣ Innovation in Opsyte: Opsyte specialise in streamlining operations for multi-site groups, such as cafe groups, casual groups, and QSRs. Despite being in the industry for over a decade, they highlighted the continuous need for innovation and staying relevant. Opsyte constantly iterates and builds new tools to meet the evolving needs of operators. It's fascinating to see how they balance efficiency and growth while keeping their finger on the pulse of the industry. 3️⃣ Building for the Operators: The conversation highlights the importance of understanding the needs and goals of operators in the hospitality industry. By listening to their challenges and aspirations, tech companies like Opsyte can iterate and innovate to create solutions that truly make a difference. It's a reminder that the best ideas often come from those who are on the ground, working tirelessly to deliver exceptional experiences to their customers. Don't forget to subscribe and leave us a review if you enjoy the episode. Your feedback means the world to us! 🌟 Happy listening, and stay tuned for more exciting episodes coming your way soon! 🎉 The Tech On Toast podcast is brought to you by Redcat, Manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system. #TechOnToastPodcast #Innovation #TechIndustry #LearningCurve #Networking #StayCurious

🎙️ Exciting News! New Episode Alert! 🎉 Hey everyone! I am thrilled to announce that we have just released a brand new episode of the Tech On Toast podcast, and it's packed with some incredible insights and discussions. 🚀 In this episode, we had the pleasure of welcoming Brent-Stig Kraus, Chief Revenue Officer at SEVENROOMS , to the show. Brent shared his expertise and shed light on some fascinating topics that are sure to leave you inspired and informed. Here are my top three takeaways from this episode: 1️⃣ Loyalty is the Key: One recurring theme throughout our conversation was the importance of loyalty in today's business landscape. Brent emphasised how loyalty programmes need to evolve and become an ecosystem that works seamlessly across various touchpoints, from drive-throughs to gift vouchers. It's not just about offering rewards; it's about creating a personal attachment to the brand that keeps customers coming back for more. 2️⃣ The Pandemic as a Catalyst for Change: The COVID-19 pandemic has not only changed consumer behavior but also accelerated the adoption of technology in restaurants. Our guests discuss how this shift has forced operators to rethink their strategies and embrace innovative solutions. It's fascinating to see how technology is both a blessing and a potential barrier to success in this industry. 3️⃣ Joining the Dots: One recurring theme throughout the episode is the need for a comprehensive system that connects all the dots. Restaurants want everything in one place, from marketing to reservations, to streamline operations and improve the overall customer experience. Our guests share their insights on how they are working towards this goal and helping restaurants take ownership of their data and experience. So grab a cup of coffee, find a cosy spot, and tune in to the latest episode of the Tech On Toast podcast. You can listen to it on our website or on your favourite podcast platform. And don't forget to let us know your thoughts and insights after listening. We love hearing from our amazing community! 🗣️ Thank you for your continued support, and stay tuned for more exciting episodes coming your way. Until then, keep toasting to all things tech! 🍞🔌 The Tech On Toast podcast is brought to you by Redcat, The Hospitality IT platfrom that enables you to manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system. #TechOnToastPodcast #NewEpisodeAlert #LoyaltyMatters #CollaborationIsKey #TechSolutions #HospitalityIndustry #PodcastCommunity