HFS PODCASTS

In this HFS videocast, Ramachandran S, Practice Leader for Engineering and Manufacturing at HFS Research, speaks with Divya Seethapathy, Director of Supply Chain Management for Asia Pacific at Schneider Electric, about how digital technologies are transforming global supply chains. The conversation explores why resilience, not risk avoidance, is the key to modern supply chains, and how digital sensing, strong data foundations, and end-to-end visibility enable organizations to respond faster to disruptions. Divya also shares a practical perspective on AI, emphasizing that its value lies in solving the right business problems rather than chasing hype. They discuss HFS's Services-as-Software™ vision, Schneider Electric's journey toward autonomous planning and orchestration, and how automation is improving forecasting, inventory, and procurement decisions. The discussion concludes with Divya's outlook on the future of supply chain as a technology-driven career, powered by AI, robotics, smart manufacturing, and Industry 4.0. Also read the associated reports:Redefine engineering with lifecycle accountability for industrial transformation: https://www.hfsresearch.com/research/redefine-engineering-lifecycle/The always-on supply chain - https://www.hfsresearch.com/roundtable/hfs-roundtable-the-always-on-supply-chain/AI alone won’t deliver always-on supply chains: Rewire or stay reactive - https://www.hfsresearch.com/research/ai-deliver-supply-chains-rewire/#supplychain #SupplyChainResilience #DigitalSupplyChain #Procurement #EnterpriseAI #ServicesAsSoftware #SchneiderElectric #HFSResearch #Industry40 #WomenInSupplyChain

What happens when a semiconductor GCC moves beyond execution and starts owning end-to-end product design, innovation, and customer outcomes? In this episode of the HFS GCC Advantage Videocast, Achyuta Ghosh of HFS Research speaks with Navin Bishnoi, Vice President and India Country Manager at Marvell Technology, about the evolution of Marvell India and the growing role of semiconductor GCCs in the AI economy.Navin explains how Marvell India has evolved over 20 years from supporting parts of the design process to owning significant designs and entire product lines. He also explores how AI is reshaping data center architecture and why success in specialized sectors depends on deep expertise, product ownership, and a strong ecosystem.What you'll hear:How Marvell India evolved from design execution to end-to-end product ownershipWhy AI is shifting data center bottlenecks from compute and memory to networkingWhy tokens per watt and total cost of ownership are becoming critical measures for AI infrastructureHow semiconductor GCCs can move from cost and execution to subject matter expertise and customer successHow Marvell works with universities, startups, suppliers, and industry partners to strengthen India's semiconductor ecosystemWhy Marvell India sees opportunities to grow as both a global design center and an enabler of India-specific and sovereign use casesTo know more about HFS on Global Capability Centers (GCCs), visit us here: https://www.hfsresearch.com/global-capability-centers-gccs/We recently launched our GCC Pulse Report, "Ownership is the next imperative for India's GCCs to become generative enterprises." Read more here: https://www.hfsresearch.com/research/indias-gcc-pulse-index/

In this episode of HFS GCC Advantage, Achyuta Ghosh of HFS Research speaks with Sandeep Mehta, Director of Shared Services at Corteva Agriscience, about how its Hyderabad GCC evolved from a transactional support center into a global business-process powerhouse.Sandeep traces the center's 20-year journey, from its beginnings as the DuPont Transaction Center to its transformation following Corteva's creation in 2019. He explains how the four C's—competence, consistency, credibility, and collaboration—helped the center build deep domain expertise, earn stakeholder trust, and take end-to-end ownership of global processes. Unlike traditional IT-focused GCCs, Corteva's center is built around business expertise, spanning finance, procurement, HR, legal, customer service, and regulatory operations. Through real-world examples, Sandeep shows how the team is improving working capital, protecting market access, redesigning processes, and delivering measurable business outcomes. The conversation also explores why GCCs need to move beyond cost-per-FTE metrics and focus on enterprise value, and how AI can help deepen their role as global process experts. What you'll hear:How Corteva's Hyderabad GCC evolved from transactional support to end-to-end global process ownership.Why the four C's are central to building a trusted, business-led GCC.How procurement transformation, regulatory expertise, and process innovation are delivering tangible business value.Why outcome-based measures such as working capital, payment efficiency, risk reduction, and customer delivery matter more than cost per FTE. How AI and deeper domain expertise could shape the GCC's role in the next decade. To know more about HFS on Global Capability Centers (GCCs), visit us here: https://www.hfsresearch.com/global-capability-centers-gccs/ We recently launched our GCC Pulse Report, "Ownership is the next imperative for India's GCCs to become generative enterprises." Read more here: https://www.hfsresearch.com/research/indias-gcc-pulse-index/

How can a GCC get closer to its customers when its teams may be thousands of miles from the markets they serve? In this episode of HFS GCC Advantage, Achyuta Ghosh, Executive Research Leader at HFS Research, speaks with Vishal Kulshrestha, Head of eCommerce & Omni Channel at Alshaya Group, about how retail GCCs are evolving from technology delivery and platform ownership toward greater accountability for customers and business outcomes. Vishal shares how Alshaya operates across a complex retail environment with more than 60 brands across multiple categories and markets, where customer expectations and journeys can vary significantly by brand and channel. He explains how e-commerce has evolved from a single-website experience into a multi-channel journey spanning the web, mobile, stores, social platforms, and messaging channels. The conversation explores why GCC teams need to look beyond technical SLAs and understand whether the platforms they build are improving conversion, customer experience, and business performance. Vishal also discusses how Alshaya is building deeper retail domain knowledge by bringing engineers closer to stores, business teams, customer journeys, and real-world problems. Looking ahead, Vishal sees the next phase of GCC evolution being defined less by headcount and more by people who combine technology expertise with business context, using AI and automation while taking greater ownership of platforms, capabilities, decisions, and business outcomes. Watch the videocast to learn:Why GCCs are moving from platform ownership to business outcome ownership How retail GCCs can connect technology teams more closely with customer experience Why deep domain knowledge is becoming critical for engineering teams How AI and automation could reshape the skills and roles required within GCCs Why the future of GCCs will be measured by their ability to influence business decisions and outcomes, rather than simply the amount of work they deliver To know more about HFS on Global Capability Centers (GCCs), visit us here: https://www.hfsresearch.com/global-capability-centers-gccs/ We recently launched our GCC Pulse Report, “Ownership is the next imperative for India’s GCCs to become generative enterprises.” Read more here: https://www.hfsresearch.com/research/indias-gcc-pulse-index/

Most GCCs start with support work. Consilio did the opposite - and built India into the engine room for core legal delivery, AI innovation, and client-facing work. Vaishnavi Prasad reveals how a deliberate, trust-first model turned a highly specialized legal tech operation into a global capability center with real ownership. Hosted by Achyuta, this conversation delves into one of the most unusual stories in the GCC market: how Consilio scaled from building core e-discovery capabilities in India to embedding teams across global functions, earning the right to handle complex, high-stakes work where accuracy, confidentiality, security, and defensibility are non-negotiable. Vaishnavi shares how she moved from a long career in technology and consulting into the GCC world, and why her early lesson was simple but powerful - if you start with low-value work, you can get stuck there. Instead, Consilio invested early in domain training, talent pruning, and selective capability building so that India could contribute directly to the business, rather than orbit around it. What you’ll hear:Why e-discovery is far more specialized than traditional LPOHow embedding India teams into global project structures accelerates trust and learningWhy Consilio deliberately avoided the typical offshore handoff modelHow the company built core capabilities first, then expanded into custom workflows and leadership rolesWhat it takes to bring AI into legal tech without compromising privacy, compliance, or security Vaishnavi also breaks down Consilio’s AI approach, including the Aurora legal AI suite and how security and InfoSec teams are brought into product design from day one. She explains how the India team works across document review, data operations, model fine-tuning, and bias reduction, and why context matters as much as technology when you’re serving legal clients under intense scrutiny. We also look ahead to what the next phase of GCC value creation will look like in a legal tech world shaped by AI. From India-based client-facing project managers to sales operations, commercial support, and technology leadership, the episode shows how scale is no longer about headcount - it’s about deeper capability, stronger ownership, and moving up the value chain. To know more about HFS on Global Capability Centers (GCCs), visit us here: https://www.hfsresearch.com/global-capability-centers-gccs/ We recently launched our GCC Pulse Report, "Ownership is the next imperative for India’s GCCs to become generative enterprises." Read more here: https://www.hfsresearch.com/research/indias-gcc-pulse-index/