HFS PODCASTS

In this episode of HFS Unfiltered, HFS’ Ashish Chaturvedi and Hridika Biswas are joined by Nagaraj Sastry, SVP and Global Head of Data and AI for Digital Business Services at HCLTech, to explore a critical enterprise AI paradox: organizations are gaining faster insights and efficiencies from data and AI, but only a small percentage are translating those investments into new revenue and meaningful transformation. The conversation explores why infrastructure-led modernization alone isn’t enough and how strong data governance, domain ontologies, contextualized intelligence, agentic AI, and operating model redesign can help enterprises move from AI experimentation to measurable business value. Nagaraj also shares how HCLTech is approaching this shift through its data and AI capabilities and industry-specific solutions.What you’ll hear:Why faster insights aren’t necessarily translating into new revenue How domain ontologies and trusted data foundations can unlock AI value Why process and operating model redesign are essential for scaling agentic AI What separates enterprises monetizing AI from those still treating it primarily as infrastructure Learn more about the 2026 HFS Horizons: Data Modernization and AI report, which evaluates 40 service providers across the data modernization and AI value chain, here: https://www.hfsresearch.com/research/hfs-horizons-data-modernization-and-ai-2026 #DataModernization #EnterpriseAI #AgenticAI #DataGovernance #DomainOntology #AIMonetization #HCLTech #HFSResearch #DataAndAI #DigitalTransformation

In this episode of HFS GCC Advantage, Ramkumar Narayanan, EVP, Enterprise AI and Data Platforms, and Head of FIS India and the Philippines, shares how FIS is turning its GCC into a strategic engine for AI, platform innovation, and business growth. The conversation explores how a mature GCC can move beyond execution to ownership, create enterprise value, and help shape the future of work in a regulated financial services environment. Ramkumar also explains why AI transformation and workforce resilience must advance together, and how India and the Philippines centers are becoming central to FIS’s long-term growth strategy.What you’ll hear:How FIS serves the banking, payments, and capital markets ecosystemWhy India and the Philippines are strategic GCC centers for FISHow the organization is shifting from application-centric work to platform-centric AIWhy reusable AI foundations help reduce rework and duplicationHow governance is being embedded into code for scale and complianceWhy AI investments must begin with real business problemsHow GCCs can move from execution to enterprise outcome ownershipWhy workforce resilience must advance alongside AI transformationHow GCCs can unlock workflow intelligence to support AI redesignWhat leaders should do to stay aligned with the shifting company strategyKey takeaways:GCCs create more value when they own outcomes, not just tasksPlatform-first AI is more scalable than one-off experimentsGovernance built into code helps regulated enterprises move faster with confidenceAI transformation and workforce transformation must happen togetherGCCs hold unique workflow knowledge that can shape enterprise AIMature GCCs should align closely with the CEO and company prioritiesTo know more about HFS on Global Capability Centers (GCCs), visit us here: https://www.hfsresearch.com/global-capability-centers-gccs/ We recently launched our GCC Pulse Report, “Ownership is the next imperative for India’s GCCs to become generative enterprises.” Read more here: https://www.hfsresearch.com/research/indias-gcc-pulse-index/

Join Achyuta Ghosh and Dr. Rajesh Puneyani, Vice President and Site Leader at Kenvue Solutions, for a sharp conversation on how GCCs are evolving from delivery hubs into connected enterprise engines. Rajesh shares how Kenvue built its India center with business impact at the core, why data became the first major capability, and how the team is using technology to improve on-shelf availability, recover lost sales, and support growth across the enterprise. What you'll hear:Why Kenvue GCC was designed from day one as a digital-first, data-driven, business-tech partner rather than a cost center.How the India center helps connect consumers, brands, supply chain, data, and technology to drive real enterprise outcomes.Key takeaways:Why is data the foundation for creating connected enterprise outcomes, especially in a consumer healthcare business with a deep product legacy.How Kenvue used data and technology to build an on-shelf availability solution that helps recover lost sales and improve market performance.Why the next phase of GCC value will come from leadership upskilling in data and AI, not just from adopting tools.How business problems and technology solutions need to be married closely to avoid building in the wrong direction.Why forward-deployed engineers and business proximity will matter more as GCCs become more outcome-led.What separates operational hubs from true growth engines: proactiveness, solution thinking, and the ability to identify problems before headquarters does.Why the most successful GCCs will combine operational excellence with the confidence to shape the enterprise roadmap.To know more about HFS on Global Capability Centers (GCCs), visit us here: https://www.hfsresearch.com/global-capability-centers-gccs/We recently launched our GCC Pulse Report, "Ownership is the next imperative for India's GCCs to become generative enterprises." Read more here: https://www.hfsresearch.com/research/indias-gcc-pulse-index/

In this episode of HFS Unfiltered, Rohan Kulkarni, Executive Research Leader for Healthcare and Life Sciences at HFS Research, joins Titus Leo, SVP of Sagility Provider Solutions, to discuss the HFS Horizons HCP Provider Services 2026 study and explore how healthcare providers can respond to growing financial pressure, rising costs, and changing reimbursement models.What you’ll hear:Why traditional healthcare operating and reimbursement models are becoming unsustainable Three bold ideas: direct-to-employer capitation, smarter self-pay strategies, and AI-enabled proactive care Why healthcare services are shifting from FTE-based to outcome-based models How clinical RCM, agentic AI, and patient engagement can improve financial and operational performance How Sagility is advancing these capabilities through Synchrony, AI/GenAI, and Birch AIKey takeaways:Providers need new revenue and care models to build resilience amid continued margin pressure. AI can move healthcare from reactive treatment toward proactive disease prevention and management. Outcome-based partnerships will increasingly require service providers to deliver measurable business and clinical impact. The convergence of services-as-software, RCM, and agentic AI is creating new opportunities to transform healthcare operations.Learn more about the associated reports here: HFS Horizons: HCP Service Providers, 2026 - https://www.hfsresearch.com/research/hfs-horizons-hcp-service-providers-2026/Point of View: Financial duress will be the forcing function for purposeful AI in US healthcare - https://www.hfsresearch.com/research/financial-duress-us-healthcare/Point of View: The patient is the new payer, and self-pay must anchor the provider’s survival - https://www.hfsresearch.com/research/patient-payer-self-pay-survival/#Healthcare #RevenueCycle #RCM #ValueBasedCare #HealthcareAI #AgenticAI #PatientEngagement #Sagility #HFSResearch #HealthcareProviders

In this episode of HFS GCC Advantage, we speak with Saraswathi Ramachandra, MD & Country Head at Lightcast India, about how GCCs are evolving from delivery centers into hubs for product, engineering, and business outcomes. She shares how Lightcast turns labor market data into actionable intelligence and how India is playing a central role in building global capabilities. What you’ll hear:How Lightcast uses labor market intelligence to understand skills and workforce trendsWhy the India GCC is moving from delivery to deeper engineering and product ownershipHow data, AI, and taxonomy power Lightcast’s platform and insightsWhat it takes for GCCs to move closer to revenue, customers, and market outcomes Key takeaways:Skills intelligence is becoming essential for enterprises, academia, and governmentsGCCs create more value when they own outcomes, not just tasksIndia can be a strategic hub for AI, data, and product innovationThe future of GCCs is defined by business impact, customer success, and measurable results To know more about HFS on Global Capability Centers (GCCs), visit us here: https://www.hfsresearch.com/global-capability-centers-gccs/ We recently launched our GCC Pulse Report, "Ownership is the next imperative for India's GCCs to become generative enterprises." Read more here: https://www.hfsresearch.com/rIndia’s/indias-gcc-pulse-index/