Everyday Experiences Podcast

Geoff discovers Guy’s fascination and revelations on the careful balance of utility, durability, aesthetics, and business drivers behind your everyday bag design. This is [likely] the last exploration episode of single-topic products/services before we begin a new run of more design-topic centred episodes.Highlights include:💡 Is designing the ‘perfect’ bag actually the fastest way for manufacturers to go out of business?💡 Why is there a difference between bags seen in stores and what people are carrying?💡 How do bags both afford and constrain our everyday experiences?💡 Do aesthetics or utility spark more joy for consumers?💡 How might bag designs be future-proofed for ever-changing tech?Originally recorded on 24 June 2022.======Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Apple Podcasts (or wherever you listen).To see examples of what was discussed in this episode and share your own experiences, find us on:Instagram: https://www.instagram.com/everydayexppod/Twitter: https://twitter.com/EverydayExpPodLinkedIn: https://www.linkedin.com/company/73437449/Facebook: https://www.facebook.com/EverydayExpPod======Hosted by Geoff Wilson:LinkedIn: https://www.linkedin.com/in/wilsongeoffw/Website: https://www.geoffwilsonhcd.com/Twitter: https://twitter.com/geoffwilsonHCD======Intro and Outro tracks:Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224)Small Group Walla by Corsica S on http://freemusicarchive.org/ (https://freemusicarchive.org/music/Corsica_S#contact-artist)

Geoff and Guy both acknowledge and lament the challenges in getting airlines and international travel "back to the way it was", particularly in regard to all the extra security and forms being required to arrive or depart a country. However, let's all ignore the fact that this episode is being released 6 months after it was recorded together in person since many of the discussed restrictions have now been lifted - timeliness is not our strong suit, but the points are relevant nonetheless. Highlights include:💡 When and where should you choose to make your customers wait?💡 Whose responsibility is it to complete all due diligence requirement checks before departing?💡 Can proactive communications to set customer expectations actually be harmful? 💡 What role can we as passengers play in driving the change we want to see?Originally recorded on 24 June 2022. ======Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Apple Podcasts (or wherever you listen).To see examples of what was discussed in this episode and share your own experiences, find us on:Instagram: https://www.instagram.com/everydayexppod/ Twitter: https://twitter.com/EverydayExpPod LinkedIn: https://www.linkedin.com/company/73437449/ Facebook: https://www.facebook.com/EverydayExpPod ======Hosted by Geoff Wilson:LinkedIn: https://www.linkedin.com/in/wilsongeoffw/ Website: https://www.geoffwilsonhcd.com/ Twitter: https://twitter.com/geoffwilsonHCD ======Intro and Outro tracks:- Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224 - Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)

Geoff and Guy are finally back and recording together in person for the first time... from a phone... in a car. If you like your podcasts to really put you in the context of the moment, this episode is for you - road noise and all. Highlights include:💡 How can we make asking for product help more approachable?💡 How can we drive in-store sales through service propositions?💡 How can we reduce the feeling of elitism with specialty stores and services?💡 What benefits might we see by paying a little extra for professional installation?Originally recorded on 21 June 2022. ======Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Apple Podcasts (or wherever you listen).To see examples of what was discussed in this episode and share your own experiences, find us on:Instagram: https://www.instagram.com/everydayexppod/ Twitter: https://twitter.com/EverydayExpPod LinkedIn: https://www.linkedin.com/company/73437449/ Facebook: https://www.facebook.com/EverydayExpPod ======Hosted by Geoff Wilson:LinkedIn: https://www.linkedin.com/in/wilsongeoffw/ Website: https://www.geoffwilsonhcd.com/ Twitter: https://twitter.com/geoffwilsonHCD ======Intro and Outro tracks:- Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224 - Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)

The local designer series continues with Lulu Pachuau giving a mother's perspective of the pros and cons of three different methods of family travel along with the little tweaks and wins that could really make for a more pleasant experience.Highlights include:💡 What are the risks of missing the "nested problems"?💡 How do you design for the little touches people never forget?💡 Which types of users should we pay attention to more?💡 Why is it important to apply positive emotional connections with different experiences to what you're designing?💡 What is the more important decision factor: the brand or how fast needs are met? Originally recorded on 26 Feb 2022. Transcript available on https://everydayexperiences.blog======Who is Lulu Pachuau?Lulu is a design director in New Zealand and longtime UX practitioner. She also runs UX training courses and consulting through Lushai and UX Gym.Find out more about Lulu here:LinkedIn: https://www.linkedin.com/in/lulupach/Lushai: http://www.lushai.com/======Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Apple Podcasts (or wherever you listen).To see examples of what was discussed in this episode and share your own experiences, find us on:Instagram: https://www.instagram.com/everydayexppod/ Twitter: https://twitter.com/EverydayExpPod LinkedIn: https://www.linkedin.com/company/73437449/ Facebook: https://www.facebook.com/EverydayExpPod ======Hosted by Geoff Wilson:LinkedIn: https://www.linkedin.com/in/wilsongeoffw/ Website: https://www.geoffwilsonhcd.com/ Twitter: https://twitter.com/geoffwilsonHCD ======Intro and Outro tracks:- Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224 - Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)

Geoff and Guy return to talk about web browsers without even once saying "surfing the web" (so of course it had to be squeezed into the episode title). From checking emails to watching videos and purchasing products, we use these ubiquitous tools multiple times a day, so we thought they deserved a deeper look and a moment to consider why we aren’t readily seeing if a different one would better meet our needs. Highlights include:💡 What do we miss out on by being complacent with what we're used to using?💡 Should we be more exploratory with our everyday tools?💡 What's the easiest way to try out a new browser?💡 How can the digital products and services we make be improved by us trying out a different browser for a week?Originally recorded on 2 Jan 2022. Transcripts available at https://everydayexperiences.blog/======Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Apple Podcasts (or wherever you listen).To see examples of what was discussed in this episode and share your own experiences, find us on:Instagram: https://www.instagram.com/everydayexppod/ Twitter: https://twitter.com/EverydayExpPod LinkedIn: https://www.linkedin.com/company/73437449/ Facebook: https://www.facebook.com/EverydayExpPod ======Hosted by Geoff Wilson:LinkedIn: https://www.linkedin.com/in/wilsongeoffw/ Website: https://www.geoffwilsonhcd.com/ Twitter: https://twitter.com/geoffwilsonHCD ======Intro and Outro tracks:- Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224- Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)

Kicking off our new Local Designer series, Janice Chan joins Geoff to explore the most niche topic: utensils. But, if there's ever a topic worth finding design and business opportunities in, it's noticing the individual usefulness of the countless variety of these tools we use daily. Highlights include:💡 How cultural differences influence the design of our everyday tools💡 What business opportunities arise when designing products for longevity💡 How material choices impacts experiences and brand identities💡 How sustainable practices can save both the environment and material costs💡 Are sporks the ultimate utensil or an absolute failure?Originally recorded on 27 Dec 2021. Transcript available on https://everydayexperiences.blog======Who is Janice Chan?Janice is a fast rising UX and Product Designer in Auckland who shows a clear appetite for learning what makes for good design, backed with the unquestionable curiosity of a researcher. Find out more about Janice here:LinkedIn: https://www.linkedin.com/in/ccsjanice/Twitter: https://twitter.com/eatllustrator======Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Apple Podcasts (or wherever you listen).To see examples of what was discussed in this episode and share your own experiences, find us on:Instagram: https://www.instagram.com/everydayexppod/ Twitter: https://twitter.com/EverydayExpPod LinkedIn: https://www.linkedin.com/company/73437449/ Facebook: https://www.facebook.com/EverydayExpPod ======Hosted by Geoff Wilson:LinkedIn: https://www.linkedin.com/in/wilsongeoffw/ Website: https://www.geoffwilsonhcd.com/ Twitter: https://twitter.com/geoffwilsonHCD ======Intro and Outro tracks:- Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224- Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)

Guy is back with Geoff to explore the design villainy behind shopping mall layouts and the bombardment of product eye candy that serves to make us lose track of our original goals and spend, spend, spend! Listen in to better recognise what nefarious design choices you’re subconsciously up against so you can be a more intentional consumer. Highlights include:💡 What is a Gruen Transfer and how does it make us more susceptible to impulse buying? 💡 How can we better design wayfinding experiences in physical spaces with the help of technology?💡 Why are malls dying in some places but not in others?💡 How can retail shopping be blended with online fulfilment to radically change the shopping experience?Originally recorded on 7 August 2021.======Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Apple Podcasts (or wherever you listen to your favourite shows).To see examples of what was discussed in this episode and share your own everyday experiences, find us on:Instagram: https://www.instagram.com/everydayexppod/ Twitter: https://twitter.com/EverydayExpPod LinkedIn: https://www.linkedin.com/company/73437449/ Facebook: https://www.facebook.com/EverydayExpPod ======Hosted by Geoff Wilson:LinkedIn: https://www.linkedin.com/in/wilsongeoffw/ Website: https://www.geoffwilsonhcd.com/ Twitter: https://twitter.com/geoffwilsonHCD ======Intro and Outro tracks:Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)

Kim Goodwin joins Geoff to explore Hotel UX beyond the websites and into the design of rooms, amenities, check-in and out experiences, life hacks, and more. Highlights include:💡 Why are interruptions, discrimination, and creepiness key experience issues to avoid? 💡 Why is it important for marketing and website teams to set the right customer expectations early?💡 How can team diversity improve the customers' experience?💡 Why is designing for the staff experience equally important?💡 How does a brand create superfans?Originally recorded on 14 July 2021.======Who is Kim Goodwini?Kim has been a user researcher and designer for over 25 years along with 20 years of teaching design and leadership skills. She's also the author of the best-selling book, "Designing for the Digital Age", with another possibly on the way!Find out more about Kim here:Twitter: https://twitter.com/kimgoodwinLinkedIn: https://www.linkedin.com/in/kimgoodwin/======Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Spreaker, Apple Podcasts, or wherever you listen to your favourite shows.To see examples of what was discussed in this episode and share your own everyday experiences, find us on:Instagram: https://www.instagram.com/everydayexppod/ Twitter: https://twitter.com/EverydayExpPod LinkedIn: https://www.linkedin.com/company/73437449/ Facebook: https://www.facebook.com/EverydayExpPod ======Hosted by Geoff Wilson:LinkedIn: https://www.linkedin.com/in/wilsongeoffw/ Website: https://www.geoffwilsonhcd.com/ Twitter: https://twitter.com/geoffwilsonHCD ======Intro and Outro tracks:Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)

Geoff and Guy team up together again to verbally trade barbs and laugh way too much whilst discussing the act and factors behind upgrading our physical and digital products. They just don't make 'em like they used to anymore.Highlights include:💡 How do "anticipointments" shape our future expectations? 💡 What is "planned obsolescence"?💡 When and why should we upgrade our products or services?💡 How do non-digital products like appliances compare to new digital releases?💡 How can we start improving our liveable environment in this throw-away consumer culture?Originally recorded on 18 January 2021. Transcript available on https://everydayexperiences.blog======Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Apple Podcasts (or wherever you listen).To see examples of what was discussed in this episode and share your own experiences, find us on:Instagram: https://www.instagram.com/everydayexppod/ Twitter: https://twitter.com/EverydayExpPod LinkedIn: https://www.linkedin.com/company/73437449/ Facebook: https://www.facebook.com/EverydayExpPod ======Hosted by Geoff Wilson:LinkedIn: https://www.linkedin.com/in/wilsongeoffw/ Website: https://www.geoffwilsonhcd.com/ Twitter: https://twitter.com/geoffwilsonHCD ======Intro and Outro tracks:- Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224 - Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)

Doug Collins joins Geoff to talk about the careful balance between designing for customers versus users, but in this case, the customers being parents and users being their children. Listen in to how we can "keep the good moving forward."Highlights include:💡 What factors go into "good" products made for kids?💡 Is there such a thing as "ethical consumerism"?💡 How does the loss of a tactile toy shopping impact the experience?💡 What is "Hanlon's Razor" and how does it relate to addictive toy design?💡 How can we encourage educationally-constructive curiosity and sustainability?Originally recorded on 30 May 2021. Transcript available on https://everydayexperiences.blog======Who is Doug Collins?Doug is the author of The UX Design Field Book and is an internationally recognized UX Design expert. He's also socially known for his #UXTalk community conversations.Find out more about Doug here:Twitter: https://twitter.com/dougcollinsuxLinkedIn: https://www.linkedin.com/in/dougcollinsux/======Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Apple Podcasts (or wherever you listen).To see examples of what was discussed in this episode and share your own experiences, find us on:Instagram: https://www.instagram.com/everydayexppod/ Twitter: https://twitter.com/EverydayExpPod LinkedIn: https://www.linkedin.com/company/73437449/ Facebook: https://www.facebook.com/EverydayExpPod ======Hosted by Geoff Wilson:LinkedIn: https://www.linkedin.com/in/wilsongeoffw/ Website: https://www.geoffwilsonhcd.com/ Twitter: https://twitter.com/geoffwilsonHCD ======Intro and Outro tracks:- Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224 - Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)

Geoff and Guy 'plug back in' to talk about how so many of us ended up with an e-waste drawer-full of cables. We also struggle to get through this episode without incorrectly describing USB formats in just about every way possible... which just might tell you something about the headache it can cause consumers.Highlights include:💡 How do purchasing behaviours and chip shortages influence design and manufacturing decisions?💡 Why is it hard to decipher superfluous feature listings when buying new cables?💡 How do redundant connection options prevent more e-waste?💡 What tech consumer biases should manufacturers be considering? Originally recorded on 13 May 2021. Transcript available on https://everydayexperiences.blog======Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Apple Podcasts (or wherever you listen).To see examples of what was discussed in this episode and share your own experiences, find us on:Instagram: https://www.instagram.com/everydayexppod/ Twitter: https://twitter.com/EverydayExpPod LinkedIn: https://www.linkedin.com/company/73437449/ Facebook: https://www.facebook.com/EverydayExpPod ======Hosted by Geoff Wilson:LinkedIn: https://www.linkedin.com/in/wilsongeoffw/ Website: https://www.geoffwilsonhcd.com/ Twitter: https://twitter.com/geoffwilsonHCD ======Intro and Outro tracks:- Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224 - Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)

Kate Rutter joins Geoff to tackle (i.e. mutually complain about) the most complex everyday experience covered on this show thus far: The Postal Service. Listen in to this extra special episode where we, in Kate's fitting words, continue to "bring and highlight the specialness and interestingness of what might be perceived as mundane design."Highlights include:💡 How is the postal service like a country with its own currency?💡 What business value do postal service improvements bring and who's footing the bill?💡 How does voting by mail compare between the United States and New Zealand?💡 What is mail art?Originally recorded on 9 Jan 2021. Transcript available on https://everydayexperiences.blog======Who is Kate Rutter?Kate is an adjunct interaction design professor at California College of the Arts and co-host of the brilliant "What Is Wrong With UX" podcast.Find out more about Kate here:Twitter: https://twitter.com/katerutterLinkedIn: https://www.linkedin.com/in/katerutter/======Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Apple Podcasts (or wherever you listen).To see examples of what was discussed in this episode and share your own experiences, find us on:Instagram: https://www.instagram.com/everydayexppod/ Twitter: https://twitter.com/EverydayExpPod LinkedIn: https://www.linkedin.com/company/73437449/ Facebook: https://www.facebook.com/EverydayExpPod ======Hosted by Geoff Wilson:LinkedIn: https://www.linkedin.com/in/wilsongeoffw/ Website: https://www.geoffwilsonhcd.com/ Twitter: https://twitter.com/geoffwilsonHCD ======Intro and Outro tracks:- Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224 - Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)

Geoff and Guy find that there's technology and communication standards for most parts inside our devices, but why isn't there a standard for all of the digital or physical buttons we use? Whilst skeuomorphic digital toggles might work the same, every other product seems to work differently…Buttons, buttons, buttons everywhere.Originally recorded on 14 Dec 2020. Transcript available on https://everydayexperiences.blog======Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Apple Podcasts (or wherever you listen).To see examples of what was discussed in this episode and share your own experiences, find us on:Instagram: https://www.instagram.com/everydayexppod/ Twitter: https://twitter.com/EverydayExpPod LinkedIn: https://www.linkedin.com/company/73437449/ Facebook: https://www.facebook.com/EverydayExpPod ======Hosted by Geoff Wilson:LinkedIn: https://www.linkedin.com/in/wilsongeoffw/ Website: https://www.geoffwilsonhcd.com/ Twitter: https://twitter.com/geoffwilsonHCD ======Intro and Outro tracks:- Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224 - Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)

Geoff and Guy explore the mind (and wallet) controlling design decisions that influenced supermarket layouts, why online grocery shopping might be worth trying out, and the absolute pain in trying to find specific products - seriously, which aisle is the honey on?!How might grocery stores be better designed for the customer and is this always in the business's best interest? Originally recorded on 07 Dec 2020. Transcript available on https://everydayexperiences.blog======Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Apple Podcasts (or wherever you listen).To see examples of what was discussed in this episode and share your own experiences, find us on:Instagram: https://www.instagram.com/everydayexppod/ Twitter: https://twitter.com/EverydayExpPod LinkedIn: https://www.linkedin.com/company/73437449/ Facebook: https://www.facebook.com/EverydayExpPod ======Hosted by Geoff Wilson:LinkedIn: https://www.linkedin.com/in/wilsongeoffw/ Website: https://www.geoffwilsonhcd.com/ Twitter: https://twitter.com/geoffwilsonHCD ======Intro and Outro tracks:- Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224 - Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)

Geoff and Guy discuss their inspiration for this podcast, how their career paths influnced this mutual curiosity for observational design, and real life examples of what happens "when usability falls off a cliff".Originally recorded on 30 Nov 2020. Transcript available on https://everydayexperiences.blog======Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Apple Podcasts (or wherever you listen).To see examples of what was discussed in this episode and share your own experiences, find us on:Instagram: https://www.instagram.com/everydayexppod/ Twitter: https://twitter.com/EverydayExpPod LinkedIn: https://www.linkedin.com/company/73437449/ Facebook: https://www.facebook.com/EverydayExpPod ======Hosted by Geoff Wilson:LinkedIn: https://www.linkedin.com/in/wilsongeoffw/ Website: https://www.geoffwilsonhcd.com/ Twitter: https://twitter.com/geoffwilsonHCD ======Intro and Outro tracks:- Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224 - Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)

In this pilot episode, an overly-excited Geoff Wilson is joined by the eloquent Guy Thompson as they dive into dive bars to explore what design considerations influence both the bar patron and bartender experiences.This podcast concept is the byproduct of Geoff’s attempts to encourage junior UXers at Auckland design meetups to worry less about finding a role in a digital company, and instead begin to notice the wealth of customer and business improvement opportunities found in our everyday interactions.So, barkeep, pour us another round as we spin this yarn!Originally recorded on 23 Nov 2020. Transcript available on https://everydayexperiences.blog======Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Apple Podcasts (or wherever you listen).To see examples of what was discussed in this episode and share your own experiences, find us on:Instagram: https://www.instagram.com/everydayexppod/ Twitter: https://twitter.com/EverydayExpPod LinkedIn: https://www.linkedin.com/company/73437449/ Facebook: https://www.facebook.com/EverydayExpPod ======Hosted by Geoff Wilson:LinkedIn: https://www.linkedin.com/in/wilsongeoffw/ Website: https://www.geoffwilsonhcd.com/ Twitter: https://twitter.com/geoffwilsonHCD ======Intro and Outro tracks:- Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224 - Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)