Claim OwnershipRetail Unwrapped - from The Robin Report
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© 2024 The Robin Report
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Welcome to Retail Unwrapped, a podcast from The Robin Report.
Join Shelley E. Kohan as she shares insights and unpacks issues at the core of retail and consumer products. The conversations are lively and the opinions are honest.
New episodes every Friday.
207 Episodes
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We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Guests: Warren Shoulberg, TRR contributor, award-winning journalist, consultant for the retailing and home furnishings industries.Brian Delp, President of Sales and Licensing, Himatsingka America.The pandemic reshaped the home industry, with a shift towards home upgrades over new purchases. Join Shelley, Warren, and Brian as they discuss shifting consumer and market trends, supply chain disrup...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Guest: Rebekah L. Matheny, NCIDQ, IIDAAssociate Professor | Interior Design | Department of Design and Founder & Director | REBEL Sustainable Futures LabSavvy retailers and brands already have a strategy to respond to the ongoing climate crisis. Join Shelley and Rebekah Matheny, an expert in sustainable design at The Ohio State University, as they discuss the implications of consumers’ impact o...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Guest: Kimberly Minor, CEO of Women of Color Retail AllianceThe growing significance of the multicultural population, which will become the majority in the U.S. by 2050, will drive brands to integrate DEI authentically into their practices. Millennials, Gen Z and Alphas expect companies to reflect their values and are increasingly directing their spending toward those that do so. Join Shelley and K...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!The C-suite is undergoing a transformation with modern leadership becoming digitally savvy and keyed into the importance of customer behavior and mindsets. Join special guest Brenda Malloy, CEO of Herbert Mines Associates, and Shelley as they sit down to discuss leadership in the retail industry, focusing on stakeholders’ evolving expectations of CEOs and the critical attributes CEOs need for succe...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Special Guests: Jennifer Peterson Community Engagement Chief at Edwards Companies and Brian Bernstein, Principal of REALM Collaborative Mixed-use spaces have been reshaping urban development, and retail plays an essential role in the vibrancy of these public spaces. Jennifer Peterson and Brian Bernstein join Shelley to talk about trends in commercial real estate and urban development, and how ...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Ace Hardware is on a roll. It just debuted its new store concept Elevate Ace, designed on input from its suppliers, store owners, and shareholders. Reflecting shifts in consumer shopping behavior, the new store focuses on enhanced customer service with branded in-store experiences. Join special guest John Venhuizen, CEO of Ace Hardware, and Shelley as they discuss how the company has tra...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Are you ready to revolutionize your approach to employee engagement and customer loyalty? A new wave is growing of the critical importance of focusing on employee experience (EX) as the foundation for creating exceptional customer experiences (CX). Join special guest Matt Mueller, a retail renegade devoted to creating retail experiences that electrify, and Shelley as they shake up everything you th...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Guest: Mark A. Cohen, former Director of Retail Studies at Columbia Business School and former CEO of Sears Canada. What’s the back story on the Saks-Neiman Marcus merger? Will it survive? Could it be retail’s next colossal failure?Mergers and acquisitions in the retail industry have a high failure rate, which begs the obvious question if this deal is a viable strategy for the two luxury brand...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!The results of the national election will impact retail in a multitude of ways: immigration policies, economic stability, labor markets, new regulations, and trade and economic policies. Join TRR reporter Arick Wierson and Shelley as they explore consumerism, the struggles of the middle class, and the unique perspectives of Gen Z that frame the bigger picture about the state of our nation, now...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Special Guest: George Shaw, CEO and Founder, Pathr.aiSpatial intelligence is supercharging merchandise and marketing teams. How? By transforming data into dollars. In-store teams are still at a disadvantage when it comes to knowing how their shoppers behave, compared to online retailers with unprecedented visibility into customer behavior. Join special guest George Shaw, CEO and Fo...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Our Special Guests, MG2 Principals Melissa Gonzalez and Matthew Goelzer, AIA, LEED APConsumers now expect seamless, unified commerce experiences where they can access products and information anytime, anywhere. This fluidity is reshaping how brands build loyalty and manage supply chains, with a focus on responsiveness to meet these high expectations. Join Shelley and guests Melissa Gonzal...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Special Guest: Michelle Crossan-Matos, Chief Marketing Officer, Ulta BeautyWe’re experiencing a deficit in joyfulness; 85 percent of people wish they felt a high level of joy in their lives, but only 58 percent report feeling that way. Ulta Beauty’s mission is to bring joy to millions of people, so they developed The Joy Project and enlisted the help of motivational speaker and pod...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!As the world’s number-one PC manufacturer, Lenovo’s mission is to deliver smarter technology for everyone. The company journey has transformed from a wholesale business to a DTC model supported by rich data and analytics delivering world-class experiences for its users. How did they do it? Join Shelley and Jennifer Downes, Lenovo’s CMO of Global eCommerce, as they discuss how attracting repeat cust...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Special guest Bayard Winthrop, Founder and CEO of AmericanGiant has spent the last 13 years on a mission to change the world with American made high-quality sportswear and strengthening small-town manufacturing communities. Bayard inspired Steven Kurutz’s book American Flannel as a passionate entrepreneur facing the challenges of American-made production. Join Shelley and Bayard as they talk a...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Data rules in the ecommerce digital world but is more challenging to collect in the physical world. But tracking millions of pieces of merchandise across your store floors so your customers and staff can find any product in real-time is now a reality. Unified commerce is here. Join Shelley E. Kohan and special guest Ronit Eliav, Chief Marketing Officer of Nexite as they discuss how virtual app...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!What does it take to turn around an iconic brand that started with humble beginnings? Creating a new vision may not be the best road to take and reinvigorating a brand may not be enough. The traditional checklist is outdated: cutting costs to profitability and relying solely on operational efficiency to drive performance. While new leadership can create a new vision, who’s the right fit? ...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!There was a time in retail when the route to the C-suite was from the sales floor, and future leadership was carefully groomed at companies like Lord & Taylor, Abraham & Strauss, and Macy’s. With many companies downsizing and eliminating training programs, plus integrating more technology, future retail CEOs may come from unexpected places. Pepsi has become the poster child for la...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Nordstrom’s core mission is to make customers feel good and look their best. And the retailer is legendary for listening to the customer and delivering customer service that “is not defined by us based on our legacy practices. It’s defined by customers. The customer is still the best filter we have for every business decision we make," according to Pete Nordstrom. Two industry giants, Bob Spector, ...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Top headlines in retail reinforce the seismic shifts in the industry, including vertical integration, aligned brand platforms, private branding, new department store models, and updated workplace policies. It has all turned retail operations on its side as leaders grapple with how to master so many changes happening all at once. Join Robin and Shelley as they discuss the hot topics in today’s ...
We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Special guests Susan Vison, VP and executive director of REI’s Path Ahead Ventures, and Ed Chang, co-founder of Varlo, join Robin and Shelley to discuss how big companies can help elevate and support underrepresented BIPOC brand owners.An estimated one percent of founders in the outdoor industry identifies as a person of color, despite over 30 percent of outdoor participants identifying as such. RE...
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