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As Britain's rail regulator, the Office of Rail and Road plays a vital role in improving the passenger experience in compensation, passenger information and accessibility.In this episode, the Rail and Road Pod takes a closer look at some of the work of its consumer team.  The first half of this episode focuses on ORR's role in improving accessibility on the rail network by holding operators to account through Accessible Travel Policies, promoting accessibility and reducing barriers to travel.We also look at how improvements are being made in passenger information, with all train operators agreeing to sign up to new information pledges for passengers.We finish by taking a look at how ORR is improving access to delay compensation, and how it monitors train and station operators against the standards set out in a new licence condition that was introduced in April 2022.   Find out more about the ORR's passenger information work at https://www.orr.gov.uk/monitoring-regulation/rail/passengers/information/passenger-information-licence-conditions 
The topic of conversation this month ties in with International Women's Day on 8 March, the day which celebrates women's achievement and raises awareness against gender bias. Our topic for discussion is women in transport, specifically how both the rail and road industries are changing to improve their culture to be more inclusive, flexible, and open and encourage more women into roles within the industry.Hosted by Sneha Patel, Deputy Director of Highways at the Office of Rail and Road. We're joined by four guests: Annette Pass, Head of Innovation at National Highways; Christine Fernandes, Chair of Women in Rail; Erika Diaz, Talent Consultant at Network Rail; and Joanne Crompton a  steam locomotive fireman at the East Lancashire Railway, Bury, and also at Llangollen Railway in North Wales.We hear them talk about experiences, the challenges women face and how to create a more inclusive industry and why women should be encouraged to enter into the transport sector.
The Office of Rail and Road (ORR) is the independent monitor of National Highways' performance and efficiency. This role was established in 2015 as part of the Government's road reform package. Since then, ORR has been holding National Highways (formerly Highways England) to account for the management of the strategic road network - the major motorways and major A roads in England.In this episode, we hold conversations with the Chief Executive of ORR, those that lead the company's Highways Monitor and also with the Chief Executive of National Highways and Transport Focus to find out about some of the steps ORR has taken to increase the transparency of performance, safety on England's roads and how the management of roads will look in the next five years.For more information on ORR's role in holding National Highways to account visit: https://www.orr.gov.uk/monitoring-and-regulation/roads-monitoring/about-our-highways-monitor-role 
You Tuber, Geoff Marshall takes over the reins as guest host to discuss all things railway stats.Geoff's joined by guests from the Office of Rail and Road and the Office for Statistics Regulation to learn more about some of the statistics that the Office of Rail and Road produces.Geoff delves deep into why railway statistics are published by the Office of Rail and Road, how they are used, why they're regulated and talk through some of the findings from the past year.The Office of Rail and Road is the accredited primary provider of railway industry official stats, to find out more visit orr.gov.uk.The Office for Statistics Regulation is the regulatory arm of the UK Statistics Authority.  To find out more visit: osr.statisticsauthority.gov.ukTo hear from Geoff Marshall, visit his YouTube Channel to see him visit Britain's railway stations: https://t.co/9LtzEcqJCr
On our 9th episode, we’re taking another look at accessibility on Britain's railway. We're discussing disability awareness and equality training that forms an integral part of the requirements set out in the Office of Rail and Road’s Accessible Travel Policy Guidance.In this year alone, tens of thousands of railway staff have undertaken the training that is designed to help with understanding disabled people’s needs, allowing staff to communicate more effectively with disabled passengers, to understand the challenges they may face when travelling and to refresh their knowledge and skills to provide any assistance needed.We're joined by a number of guests including Claire Clark from the Consumer Policy and Compliance Monitoring team at ORR; Caroline Eglinton, Access and Inclusion Manager from Network Rail; Greg Suligowski, Head of Customer Strategy from Merseyrail; and Jenny Saunders, Customer Services Director and Sophie Court, Accessibility Improvement Manager from Thameslink and Great Northern.
On this, the second episode focusing on heritage railways, the Rail and Road Pod visits Aln Valley Railway in Northumberland to continue the discussion on how ORR and the heritage sector are collaborating to maximise safety.Once again, host Kenny Walker, is joined in conversation by Ian Skinner, Office of Rail and Road’s Head of Non-Mainline and lead for Heritage Railway safety; Steve Oates, chief executive of the Heritage Railway Association; and Michael Proctor, chairman of Aln Valley Railway in Northumberland.The Pod is taken on a tour of Aln Valley to look at some of the recent safety improvements made and taken on a ride of one of the railway's Pacer services. The Pod also talks to members of Aln Valley staff on how the help of ORR has delivered better safety for its operations.For more information on how the Office of Rail and Road regulates the health and safety of heritage railways visit: https://www.orr.gov.uk/about/who-we-work-with/railway-networks/minor-heritage-railways To learn more about the Heritage Railway Association visit: https://www.hra.uk.com/ To plan a visit to Aln Valley Railway, see: https://www.alnvalleyrailway.co.uk/  
Highways England maintains, renews, operates and improves the strategic road network – the motorways and main 'A' roads in England.  The Office of Rail and Road is responsible for monitoring and enforcing the performance and efficiency of Highways England, and holds the company to account for its management of the strategic road network. In this episode of the Rail and Road Pod, we find out more about how Highways England are monitored and how that delivers benefits to road users.  We're joined by Feras Alshaker, deputy director for roads and Stephen Bussell, senior highways economist from ORR to explain more. We're also joined by Guy Dangerfield, head of strategy at Transport Focus, who delves into how it gathers insights from road users to help Highways England deliver improvements.For more information on how the Office of Rail and Road monitors Highways England's roads visit www.orr.gov.uk/monitoring-regulation/road/highways-england For more information on Transport Focus' Strategic Road User Survey visit www.transportfocus.org.uk/insight/strategic-roads-user-survey/ 
In this episode, the Rail and Road Pod looks at how the Office of Rail and Road (ORR) holds Network Rail to account for its performance and efficiency.  The podcast takes an in-depth look at some of the key findings from the rail regulator's recently published Annual Assessment of Network Rail.  Three of ORR’s Senior Regulation Managers join the Pod to talk about what went well in each of Network Rail's regions as well as discussing some areas where improvement is needed.   For more information on how ORR holds Network Rail to account visit: https://www.orr.gov.uk/monitoring-regulation/rail/networks/network-rail/holding-network-rail-account   For more information and to read ORR's 2020-21 Annual Assessment, visit: https://www.orr.gov.uk/monitoring-regulation/rail/networks/network-rail/monitoring-performance/annual-assessment-network-rail
In this episode, the Rail and Road Pod visits the Rail Live exhibition at the ‎Quinton Rail Technology Centre in Warwickshire.The event, over two days, brings the entire rail industry together in a real railway environment.Over the two days, we spoke to Rail Live's Managing Editor, Nigel Harris, who discussed planning for the 2021 event and also with a number of rail industry professionals on topics such as electrification, track worker safety and the role of the rail regulator in a reformed railway.There's also the unveiling of the GB RailFreight locomotive named Major John Poyntz, who was the final Royal Engineer to be an HM Inspecting Officer of Railways. We spoke to those who shared memories of Major John Poyntz.
In this, the first of a two-part episode, the Rail and Road Pod hears about how heritage railways are safely returning for passengers and how one particular railway has delivered improvements over the last year.To discuss, the Pod is joined by Ian Skinner, Office of Rail and Road’s Head of Non-Mainline and lead for Heritage Railway safety; Steve Oates, chief executive of the Heritage Railway Association; and Michael Proctor, chairman of Aln Valley Railway in Northumberland.Across Britain, there are more than 200 heritage railways. These are 'lines of local interest', museum railways or tourist railways that preserve, recreate or simulate railways of the past; or demonstrate or operate historical or special types of motive power or rolling stock.For more information on how the Office of Rail and Road regulates the health and safety of heritage railways visit: https://www.orr.gov.uk/about/who-we-work-with/railway-networks/minor-heritage-railways To learn more about the Heritage Railway Association visit: https://www.hra.uk.com/ To plan a visit to Aln Valley Railway, see: https://www.alnvalleyrailway.co.uk/  
The official Office of Rail and Road podcast brings together a series of conversations to discuss issues impacting all aspects of Britain's railways and England's road network. On this episode ORR’s Deputy Director for Access and International, Martin Jones and Head of Access and Licensing, Gareth Clancy, discuss how decisions are made about what fits where on Britain’s railway; the balancing act between passenger and freight services and what happens when disagreements arise. Contact us on podcast@orr.gov.uk 
On this episode of the Rail and Road Pod we're discussing the important issue of mental health and finding out more about the rail industry's long standing partnership with the Samaritans. Host, Kenny Walker, is joined by Jason Alexandre, a trainer with the Samaritans gives his insight into Brew Monday’s events and some of the work they're currently involved in. We’re also joined by Ian Prosser, Her Majesty's Chief Inspector of Railways at the Office of Rail and Road, to discuss the rail industry's Million Hour Challenge.  Paul Johnson from Network Rail, a listening volunteer shares why he volunteers for Samaritans.  Whatever you’re going through, Samaritans volunteers are available to listen without judgement, 24 hours a day 365 days a year. Call Samaritans for free on 116 123 or you can email jo@samaritans.org and visit www.samaritans.org.   For more information on Samaritans’ Brew Monday, visit www.samaritans.org/brewmonday. For more information on the Million Hour Challenge, visit www.millionhourchallenge.com.
Scope’s Executive Director, James Taylor and the Office of Rail and Road’s Deputy Director of Consumers, Stephanie Tobyn join the Rail and Road podcast for the very first episode. James and Stephanie discuss accessibility on the railways, the issues people face and the work being done to help people travel with confidence.  Music from Bensound.com 
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