Reach Your Do Point®

In this episode, Roy Atkinson and Luke Keultjes explore the transformative power of mentorship. They discuss the three core elements of effective mentoring: clarity, context, and confidence, and differentiate between momentary and mainstay mentorships, highlighting their impact on career growth, self-confidence, and organizational retention.

Jeff Toister is a leading authority on customer service, with five books to his name, including the widely acclaimed "Service Culture Handbook" and his latest: “Human Service: The Skills AI Can’t Replace.” With over 11,000 professionals subscribing to his tips and millions benefiting from his training courses, Jeff’s expertise is rooted in real-world experience. His insights are particularly valuable in today’s environment where AI is becoming increasingly prevalent in customer interactions. Jeff reached his Do Point® at the very beginning of his customer service career.

In this engaging interview, Rebel Brown shares insights on overcoming mental barriers, the power of the quantum field, and how to find your Do Point® to unlock your full potential. Discover practical strategies rooted in neuroscience and ancient wisdom to reshape your mindset and live a more fulfilled life.

In this conversation, Roy Atkinson and Ken Gonzalez explore the concept of outside-in thinking, emphasizing the importance of understanding customer perspectives in business of any kind. They discuss the significance of vision and mission statements in organizations, the role of technology in enhancing customer experience, and the impact of AI on the workplace. The dialogue highlights the need for a holistic view that balances customer needs with provider capabilities, and the ongoing evolution of work in the age of AI.

In this conversation, Roy Atkinson speaks with Claire Agutter about her extensive experience in IT service management and the importance of Service Integration and Management (SIAM). They discuss the evolution of IT service management, the significance of community building, and the role of fun in professional development. Claire shares insights into the business model of Scopism and her thoughts on the future of AI in the industry.About Claire's Paul Rappaport Lifetime Achievement AwardITIL® and PRINCE2® are registered trademarks of PeopleCert.

In this conversation, Roy Atkinson and Pete McGarahan discuss the importance of maintaining connections in both personal and professional realms. They explore themes of leadership, team development, and the impact of AI on service and support. The discussion emphasizes the need for organizations to enhance customer experiences and the value of outreach and mindfulness in building relationships. The conversation concludes with thoughts on future discussions around leadership and employee care.

In this friendly conversation with Roy Atkinson, Kirk Weisler shares insights on personal growth, the importance of community, and the impact of technology on our lives. He discusses his new project, Walkie-Talkie Socks™, which aims to inspire positivity and intention through mismatched socks. The discussion also touches on the significance of taking initiative, overcoming barriers, and the value of regular connections with others. Kirk emphasizes the need to embrace hard challenges for personal development and the influence of community support in achieving our goals.

In this episode of the Reach Your Do Point® podcast, host Roy Atkinson speaks with Tom Augenthaler of 551 Media, an expert in B2B influencer marketing. They discuss the evolution of influencer marketing, the differences between B2B and B2C influencers, and the current trends shaping the industry. Tom shares insights on how businesses can leverage influencers to enhance their brand messaging and engage their target audience effectively. The conversation also touches on the future of influencer marketing, including the rise of virtual influencers and the integration of AI in marketing strategies.(Apologies for some audio snags, including echo, in this episode.)

In this episode of the Reach Your Do Point® podcast, host Roy Atkinson interviews Rich Ackerman, a photographer and owner of Image with Vision, Inc. They discuss Rich's journey in photography, focusing on his work that captures the beauty of fragile ecosystems, particularly the Tongass Forest in Alaska and the dunes of Lake Michigan. Rich shares his philosophy of 'stirring stillness' through his art, the importance of environmental awareness, and the unique ecosystems he has documented. The conversation also touches on the significance of access to natural spaces and the artistic choice of black and white photography.Rich's books: https://www.imagewithvision.com/books

In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with Matt Beran, a product specialist at InvGate and the host of the Ticket Volume podcast, about his extensive experience in IT service management and the evolution of the industry. They discuss the formation of the Open Service Community, the importance of community in professional growth, and the changing role of IT in business. Matt shares insights on the integration of AI in ITSM, the significance of user involvement in service design, and the necessity of embracing discomfort for personal and professional development.

In fifth grade, Sheila wrote a story about a dog and read it to her class. People liked it and asked her to finish it. She wrote for her high school paper and won a couple of awards, and was selected as the representative from her school to enter a nationwide writing contest. She attended Boston University, where she wrote for the newspaper and worked at the alumni magazine. Sheila started out as a Journalism major but switched to Communication.In this episode, Sheila talks about why public speaking matters, what her "Five P's"  of speaking are about, and why she thinks writing is important. https://www.sheilanazari.net/books

In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with Kate Morgan, founder of Boston Human Capital Partners. They discuss the challenges of talent acquisition and HR, the importance of understanding company culture, and the role of the Entrepreneurs' Organization in supporting entrepreneurs. Kate shares insights from her upcoming book 'Custom Fit', which focuses on effective hiring strategies.. The conversation concludes with Kate's thoughts on growth strategies and the entrepreneurial mindset needed to navigate challenging market conditions.Kate's book, "Custom Fit," is published by Forbes. Available for pre-order. Release date: July 29, 2025ITIL® is a registered trademark of PeopleCert.

This episode of the Reach Your Do Point® podcast features Genefa Murphy, CMO of Udemy. We discuss the evolving landscape of learning and technology, Genefa's PhD in User Acceptance of Technology, the opportunities and challenges presented by AI in marketing, and the significant increase in interest in AI-related courses on Udemy. Genefa discusses Gen Z's interest in the need for critical thinking, and maintaining human connections in an increasingly AI-driven business world.

In this conversation, Roy Atkinson and Katrina Macdermid discuss the concept of HumanisingIT™, which integrates human-centered design principles into IT service management. Katrina shares her journey from traditional IT service management to embracing human-centered design, emphasizing the need for empathy and understanding in solving complex IT problems. They explore the challenges faced in IT service management, the importance of communication, and the necessity of recognizing assumptions in order to innovate effectively. The discussion highlights the need for frameworks that allow organizations to adapt and improve their processes while considering their unique cultures and structures.

In this episode, Roy Atkinson interviews Charles T. Betz, a composer, lyricist, and arranger with a rich background in music and a unique journey from IT to musical theater. They discuss Charlie's experiences in music education, his transition to IT, and his return to music through songwriting and composing musicals. Charlie shares insights into his creative process, collaborations, and upcoming projects, including a concert honoring the Mississippi River and a full-length musical in development.

In this episode of the Reach Your Do Point® podcast, Roy Atkinson speaks with N.J. Robinson of Hi-Tech Leadership, a US Air Force veteran and IT professional, about the essence of leadership, the transition from technical roles to leadership positions, and the importance of ethical practices in technology. N.J. emphasizes the need for strong leadership in the age of AI, the influence of military training on his leadership style, and the significance of building trust and celebrating successes within teams. The conversation highlights the impact of leadership on personal and professional development, as well as the importance of fostering a supportive environment for team members.

"Every once in a while, magic bytes disrupt, transform, and inspire. I want a front-row seat when they do." – Dan Turchin In this engaging conversation, Dan Turchin, CEO of PeopleReign, and Roy Atkinson explore the evolving relationship between humans and machines, specifically in the context of AI. They discuss the importance of finding a Do Point® where the drive to create and improve becomes irresistible. The dialogue emphasizes the need for a human-centered relationship between people and technology, advocating for a workplace where AI augments human capabilities rather than replacing them. They also delve into the significance of diversity in AI development, the ethical implications of AI interactions, and the cultural guardrails necessary to ensure responsible AI use.

In this episode, Roy Atkinson and Shep Hyken delve into the essence of customer service and experience, exploring its timeless principles and the importance of a customer-centric philosophy. They discuss the journey that led Shep to focus on customer service, the role of leadership in shaping customer experience, and the significance of customer feedback and recommendations. The dialogue emphasizes the need for organizations to view customer service as a core philosophy rather than a mere department, and how creating a culture of Amazement can lead to lasting customer loyalty.

Mark Thomas President, Escoute LLC CGEIT, CRISC, CDPSE, COBIT AssessorMark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT strategy, service management, cybersecurity, and digital trust. Mark has a wide array of industry experience including government, health care, finance/banking, manufacturing, and technology services. He has held roles spanning from CIO to IT consulting and is considered a thought leader in frameworks such as COBIT, DTEF, NIST, ITIL and multiple ISO standards. Mark is also a two-time recipient of the ISACA John Kuyers award for best conference contributor/speaker as well as an ISACA Hall of Fame recipient in 2024. He is also an APMG product knowledge assessor for the CGEIT, CRISC and CDPSE certifications and an ISACA Hall of Fame recipient.This episode picks up the conversation where we left off in Part 1, discussing cyber risk.COBIT® is a registered trademark of ISACA® registered in the United States and other countries. All rights reserved.ITIL® is a registered trademark of PeopleCert. All rights reserved.

Mark Thomas President, Escoute LLC CGEIT, CRISC, CDPSE, COBIT AssessorMark is an internationally known Governance, Risk, and Compliance expert specializing in information assurance, IT risk, IT strategy, service management, cybersecurity, and digital trust. Mark has a wide array of industry experience including government, health care, finance/banking, manufacturing, and technology services. He has held roles spanning from CIO to IT consulting and is considered a thought leader in frameworks such as COBIT, DTEF, NIST, ITIL and multiple ISO standards. Mark is also a two-time recipient of the ISACA John Kuyers award for best conference contributor/speaker as well as an ISACA Hall of Fame recipient in 2024. He is also an APMG product knowledge assessor for the CGEIT, CRISC and CDPSE certifications and an ISACA Hall of Fame recipient.COBIT® is a registered trademark of ISACA® registered in the United States and other countries. All rights reserved.ITIL® is a registered trademark of PeopleCert. All rights reserved.