Faces of Digital Health

Malta's health centres settled the digitisation question years ago. The harder work, Dr Stefan Buttigieg argues, starts now. Malta's public primary care has run on an electronic patient record since its rollout began in late 2019. With the European Health Data Space now moving from regulation to implementation, the question in Maltese health centres is no longer whether to digitise but what a mature record should do next. Dr Stefan Buttigieg, who first joined Faces of Digital Health in 2019 to discuss Malta as a gateway to the European market, returns after moving from national eHealth work into Primary HealthCare. He sets out why data governance has to come before AI, why AI implementation depends on hardware and care pathways as much as software, and why he would rather build tools clinicians never need to be trained on. Guest Dr Stefan Buttigieg – Specialist in Public Health Medicine, Ministry for Health and Active Ageing, Malta (Primary HealthCare); creator of the EHDS Explorer Host Tjaša Zajc – Founder, Faces of Digital Health What the conversation covers • EHDS implementation in primary care: from national policy to the clinic • Malta's electronic patient record for primary care, seven years on • MyHealth@EU and cross-border patient summaries since 2019 • Setting up a national contact point for eHealth: the small-state advantage • The EHDS Explorer: an independent, vibe-coded guide to the regulation and member-state implementation tracking • Digital health authorities and health data access bodies ahead of March 2027 • Health data governance and data quality as the precondition for AI • AI in breast screening, ophthalmology and diabetes care • Why AI implementation depends on hardware, integration and the care pathway • Malta's AI for All programme and Copilot across government • AI literacy for clinicians, and the case for AI that needs no training • Clinical documentation for care: Europe and the US compared • The 2027 goal: restoring clinicians' joy in documentation Chapters 03:00 Malta as a European test bed, revisited 03:36 From national EHDS policy to EHDS on the ground 05:49 Primary care seven years after the electronic patient record 08:57 MyHealth@EU and cross-border patient summaries 13:28 Building a national contact point: lessons from a small state 16:35 Vibe-coding the EHDS Explorer and tracking implementation 19:41 Primary care priorities: data governance before AI 22:47 AI already in use: Copilot and Malta's AI for All 26:22 Why AI implementation is a hardware and care-pathway problem 30:19 The 2027 goal: joy in clinical documentation 32:19 Documentation for care: Europe and the US compared 33:59 AI literacy for clinicians, or AI that needs no training Listen and subscribe: Podcast (Spotify): https://open.spotify.com/show/4cElKJHrauyP6QJQaCkvdY Apple Podcasts: https://podcasts.apple.com/gb/podcast/faces-of-digital-health/id1194284040 Newsletter: https://fodh.substack.com LinkedIn: https://www.linkedin.com/company/faces-of-digital-health Website: https://www.facesofdigitalhealth.com Youtube: https://www.youtube.com/@facesofdigitalhealth #EHDS #EuropeanHealthDataSpace #PrimaryCare #ClinicalAI #DigitalHealth #Malta #FacesOfDigitalHealth

Her relative said it was nothing. Two weeks of symptom history in ChatGPT said get checked. She was diagnosed at stage one. In early 2023, Alvina Nadeem was 36, a mother of two young boys, and tired in a way she put down to burnout or perimenopause. She was already a heavy ChatGPT user through her work in change management, so she tried something she had never done: she described her symptoms to it. When the model refused to answer first-person health questions, she reframed herself as a clinical case for a medical resident and asked it to explain its reasoning. Ovarian cancer appeared as one of four possibilities. What followed — a post-it note of symptoms to present together, a GP who ordered imaging, a stage one diagnosis — is the starting point for a wider conversation about how patients actually use AI: to navigate the health system, to filter misinformation, and to carry their own story between specialists who cannot see each other's notes. This episode describes one patient's experience and is not medical advice. If you have persistent symptoms, speak to a clinician. GUEST Alvina Nadeem — Professional engineer (P.Eng.), change management advisor and leadership coach; Board member, Ovarian Cancer Canada; Co-director, Cancer and Work; Coalition Priorité Cancer au Québec Host: Tjaša Zajc THE AGENTIC PATIENT A Faces of Digital Health series on how patients and caregivers actually use AI — which tools, which prompts, which guardrails — and what that does to the relationship with clinicians. Series hub: https://www.facesofdigitalhealth.com/agentic-patient WHAT THE CONVERSATION COVERS • "No-lution": why dismissing patient AI use hides how people already use it • Shadow AI in healthcare: patients were using ChatGPT long before health systems noticed • Using ChatGPT for health questions in 2023, when the model refused first-person medical queries • Role-play prompting: presenting yourself as a clinical case and asking the model to show its reasoning • Prompting for possibilities rather than confirmation — and why that limits sycophancy • Ovarian cancer symptoms: bloating, early satiety, fatigue, cramping and abnormal bleeding as a constellation • Why ovarian cancer is diagnosed late, and why age 36 put her outside anyone's differential • How to describe symptoms to your doctor so they lead to the right tests • CA-125 testing and the routine pelvic pain workup • Sharing health data with ChatGPT: privacy, identifiers and the risk-reward of a crisis • AI as a health system navigation tool: which specialist, which questions, is this wait normal • The worried well, wellness misinformation and AI as a filter • Practical advice: approach the model as a tester, and end every session with questions for your doctor • Emergency versus chronic illness: where general chatbots lose context • Patient-built AI tools for specific conditions • Continuity of care: the patient as the relay between family doctor and oncologist CHAPTERS 03:00 The Agentic Patient: how patients use AI in their care 04:14 "No-lution" and the shadow AI already inside healthcare 07:38 ChatGPT in early 2023: a cautious, restricted tool 10:10 Learning to prompt: role, context and the role-play workaround 16:54 Challenging the model: sycophancy then and now 19:36 Presenting a symptom constellation to get the right tests 25:09 The post-it note, the pelvic exam and the imaging referral 27:49 CA-125 and the routine pelvic pain workup 29:00 What patients use AI for: health system navigation 33:31 The worried well, misinformation and AI as a filter 37:21 Practical advice: test the tool, end with questions for your doctor 39:45 Emergency versus chronic: where general chatbots fall short 46:28 AI as the keeper of a patient's story between specialists MENTIONED Ovarian Cancer Canada • Cancer and Work • Coalition Priorité Cancer au Québec • CA-125 (cancer antigen 125) test • ChatGPT Discussion with Russ Read Barrow: https://podcasts.apple.com/us/podcast/the-agentic-patient-2-one-tool-one-job-cancer/id1194284040?i=1000764804039 FACES OF DIGITAL HEALTH Website: https://www.facesofdigitalhealth.com Newsletter: https://fodh.substack.com LinkedIn: https://www.linkedin.com/company/faces-of-digital-health Spotify: https://open.spotify.com/show/4cElKJHrauyP6QJQaCkvdY Apple Podcasts: https://podcasts.apple.com/gb/podcast/faces-of-digital-health/id1194284040 #TheAgenticPatient #OvarianCancer #PatientAI #ChatGPT #healthAI #patientnavigation #earlydiagnosis #digitalhealth #patientempowerment #cancercare

Three in ten AI pilots at Sheba Medical Center never scale. Eyal Zimlichman on why, and what Europe's regulation holds back. Nine years after his first Faces of Digital Health interview, when ARC was still being built inside Sheba Medical Center, Eyal Zimlichman returns with the numbers. He explains how Sheba measures the return on AI (clinical outcomes, cost and clinician burnout), why its chief quality officer rather than its AI officer signs off every deployment, and why about 30% of pilots are discontinued. We discuss what ambient scribes change for patient safety, documentation and malpractice, why hospitals still treat start-ups as a nuisance, why no European hospital belongs to Mayo Clinic Platform's federated data network, and how ARC plans to grow tenfold in 2027. GUEST Prof. Eyal Zimlichman — Chief Transformation, Innovation and AI Officer, Sheba Medical Center, Israel; founder and director, ARC Innovation Host: Tjaša Zajc WHAT THE CONVERSATION COVERS - What has changed at Sheba Medical Center and ARC since 2017 - How a hospital measures AI return on investment: outcomes, cost, access and burnout - Aidoc and AI triage for intracranial haemorrhage: the Sheba mortality study - AI governance in hospitals: why the chief quality officer approves AI deployments - Time-limited AI approvals: 3–12 month reviews based on risk - Ambient scribes: accuracy differences between vendors and medication-name errors - Ambient documentation, billing and the case for fewer malpractice claims - Why 30% of hospital AI pilots fail to scale, including an internally built discharge alert - Open innovation: why healthcare systems distrust start-ups - Procurement, tenders and the barriers to bringing in new technology - Europe as a "regulation superpower": unclear rules, cautious lawyers and the Charité ARC centre - Mayo Clinic Platform and federated health data sharing without European partners - Hospitals as economic engines: ARC start-ups, jobs and KPIs - China, AI regulation and the speed of adoption - ARC Global in 2027: tenfold scale-up and AI-native hospitals by 2030 CHAPTERS 02:43 Nine years on: Sheba, ARC and AI since 2017 06:52 How to measure AI return on investment in a hospital 10:58 Patient safety and ambient scribes: who approves AI 15:51 Ambient documentation, billing and malpractice 18:06 The pilots that didn't scale, and why 21:47 Open innovation: why hospitals distrust start-ups 26:35 Europe as a "regulation superpower" 30:43 A hospital as an economic engine: start-ups and jobs 36:13 China, AI regulation and speed 39:27 ARC in 2027: tenfold growth and AI-native hospitals MENTIONED ARC Innovation at Sheba Medical Center • ARC Global • Charité BIH ARC Innovation Center (Berlin) Aidoc • Mayo Clinic Platform • ARC Summit, Tel Aviv, 22 October 2026 Orion et al., International Journal of Emergency Medicine (2023) — AI triage for intracranial haemorrhage Earlier FoDH episode: Eyal Zimlichman, 2017 [LINK] FACES OF DIGITAL HEALTH Website: https://www.facesofdigitalhealth.com Newsletter: https://fodh.substack.com LinkedIn: https://www.linkedin.com/company/faces-of-digital-health Spotify: https://open.spotify.com/show/4cElKJHrauyP6QJQaCkvdY Apple Podcasts: https://podcasts.apple.com/gb/podcast/faces-of-digital-health/id1194284040 #healthcareAI #digitalhealth #hospitalinnovation #ambientAI #AIgovernance #patientsafety #ShebaMedicalCenter #healthtech #openinnovation #healthpolicy #AIregulation #FacesOfDigitalHealth

When prevention works, nothing happens. That's why it gets cut. Joanna Lane on financing prevention as long-term investment. Health systems in Europe spend a small fraction of their budgets on prevention, and that fraction is renewed annually and cut first when treatment costs rise. Joanna Lane has spent decades working on health and regional development across Europe, and argues that prevention should be reclassified from expenditure to capital investment, financed the way we finance energy grids, transport and pensions. In this conversation she explains what the Horizon Europe project Invest4Health learned from eight regional testbeds, why Public Health Wales disinvested around £10m to reinvest it, how health systems' own procurement and hiring can improve the determinants of health, and what finance ministers need to hear before they will treat prevention as an investment. We also discuss wearables and the longevity trend, where personal responsibility ends and public policy begins, and a three-layer model for funding prevention at scale. GUEST Joanna Lane — Managing Director, Stichting Health ClusterNET; Chair, FH Europe Foundation; Invest4Health (Horizon Europe) Host: Tjaša Zajc WHAT THE CONVERSATION COVERS - Why the benefits of prevention stay invisible in health budgets - Why local prevention and health promotion budgets are the first to be cut - Invest4Health: eight regional testbeds for financing health promotion and disease prevention - Smart capacitating investment and the EU high-level task force on social infrastructure - Why a single financing template didn't work across regions - Financing toolkits and competence building for regional health authorities - Reclassifying prevention as capital investment and soft infrastructure - Public Health Wales: disinvesting from health promotion to reinvest around £10m - Prevention spending during and after COVID, and the pull back to acute care - Defence, energy and climate competing for health budgets - The ripple effect of health spending: local procurement, inclusive employment and NEETs - How to make the investment case for prevention to a finance minister - Local Multiplier 3 (LM3) and the return on local procurement - 20-minute neighbourhoods and multi-use community hubs for older people - Remote monitoring for independent living: the SMILE project - Wearables, longevity and the retention problem in consumer digital health - Personal responsibility vs public policy: school food, screening and familial hypercholesterolaemia - Three layers of prevention finance: protected budgets, social outcome funds and patient capital - Metrics for treating prevention as investment in national statistics CHAPTERS 2:00 The Finance Minister Anecdote 3:18 Welcome & 40 Years in Prevention 3:54 The Invisible Challenge of Prevention 6:12 The Invest for Health Project 10:47 Financing Toolkit & Training for Regions 12:02 Prevention as Capital Investment 13:03 Bold Examples: Disinvest to Reinvest 16:44 COVID's Regression in Prevention 18:04 Healthcare's Ripple Effect on Local Economies 20:50 Engaging Finance Ministries 23:25 Evidence for Return on Investment 25:07 Community Design for Prevention 27:34 Longevity & Digital Health Solutions 33:11 Personal Responsibility vs. Systemic Prevention 36:11 A Three-Layer Financing Model for Prevention MENTIONED Invest4Health — Horizon Europe project on financing health promotion and disease prevention High-Level Task Force on Investing in Social Infrastructure in Europe (report, January 2018) Syreon Research Institute, Budapest • Public Health Wales • Local Multiplier 3 (LM3) SMILE project (Innlandet Hospital Trust, Norway) • FH Europe Foundation • EU Safe Hearts Plan Earlier FoDH episodes: Herko Coomans on interoperability as an infrastructure funding problem [LINK] • Henrique Martins on twenty years of EU health data projects [LINK] FACES OF DIGITAL HEALTH Website: https://www.facesofdigitalhealth.com Newsletter: https://fodh.substack.com LinkedIn: https://www.linkedin.com/company/faces-of-digital-health Spotify: https://open.spotify.com/show/4cElKJHrauyP6QJQaCkvdY Apple Podcasts: https://podcasts.apple.com/gb/podcast/faces-of-digital-health/id1194284040 #prevention #publichealth #healthfinancing #healthpromotion #diseaseprevention #Invest4Health #healthpolicy #healtheconomics #socialinfrastructure #healthinvestment #digitalhealth #FacesOfDigitalHealth

Nearly €200m, twenty years of EU health data projects. Henrique Martins on what they built and what EHDS needs next. Before the European Health Data Space became law, the EU had already funded two decades of cross-border interoperability work: epSOS, EXPAND, Trillium Bridge, JAseHN, eHAction and more. Henrique Martins has worked on most of them. In this conversation he explains how those projects became MyHealth@EU, why the European EHR exchange format matters for every hospital and IT vendor, what digital health authorities and health data access bodies will do from 2027, and how far patient control of health data can realistically go. He also argues that Europe is not behind on cross-border exchange, that slow national progress is ultimately a political choice made by voters, and that 2027 will show whether the EHDS implementing acts can actually be applied. GUEST Henrique Martins — Associate Professor, ISCTE – University Institute of Lisbon; coordinator, i2X (Intelligent Implementations of the European EHR Exchange Format); former President of SPMS, Portugal's national digital health agency; former Member States co-chair, EU eHealth Network Host: Tjaša Zajc WHAT THE CONVERSATION COVERS What nearly €200m in EU interoperability funding bought over twenty years How epSOS, EXPAND and OpenNCP became MyHealth@EU Cross-border ePrescription and patient summary: who exchanges data today The European EHR exchange format (EEHRxF) and why discharge reports still don't travel Transformation layers: wrapping HL7 v2 messages in FHIR AI and natural language processing to structure clinical data at the point of care Trillium Bridge: EU–US patient data exchange, and why it couldn't be funded today Xt-EHR and how joint actions shape the EHDS implementing acts Digital health authorities vs health data access bodies: why one versus many Patient rights under EHDS: access, download, correction and upload Health data activism and patient health literacy The xShare Yellow Button, MyHealth@MyHands and the EU Digital Identity Wallet i2X: 35 pilots, 12 member states and 3 million citizens — and everyone else Is Europe slow? Cross-border exchange compared with North America The EHDS test for 2027: implementing acts and demonstration sites CHAPTERS 03:00 Fifteen years of European interoperability projects 03:36 €200m over twenty years: what EU funding built 06:38 FHIR, implementation guides and the European exchange format 10:10 From drop-down menus to AI: structuring health data 10:48 epSOS, eHAction and the projects that shaped EU digital health 14:02 Trillium Bridge: when the EU and US exchanged health data 15:58 Xt-EHR and why joint actions shape the implementing acts 18:58 Digital health authorities and health data access bodies explained 23:13 Patients and EHDS: access, correction and health data activism 29:04 Is Europe too slow? 3 million in pilots, 400 million waiting 39:08 The best case for 2027: implementing acts that work Recent FODH episodes on interoperability and EHDS: Herko Coomans on interoperability [   • Interoperability Isn't Failing — It's Unde...  ] • Nils Hellrung on openEHR and EHDS [   • Just Connecting systems isn't interoperabi...  ] • Karlien Hollanders, The Agentic Patient [   • "I stopped letting AI read my daughter's m...  ] FACES OF DIGITAL HEALTH Website: https://www.facesofdigitalhealth.com Newsletter: https://fodh.substack.com LinkedIn:   / faces-of-digital-health   Spotify: https://open.spotify.com/show/4cElKJH... Apple Podcasts: https://podcasts.apple.com/gb/podcast...#EHDS #EuropeanHealthDataSpace #interoperability #digitalhealth #healthdata #MyHealthEU #FHIR #ePrescription #healthpolicy #EEHRxF #patientdata #FacesOfDigitalHealth