The PERSUIT Podcast

Most legal AI conversations happen in the abstract. Not for Justine Campbell, Chief Legal Officer at National Grid.National Grid runs the electricity and gas transmission networks across the UK and the US, and literally keeps the lights on. In this episode, Justine joins PERSUIT COO Michelle Landy to talk about what AI adoption actually looks like when your industry is heavily regulated, your customers can't opt out, and the margin for error is nil.They cover:Why speed is the wrong metric for legal transformation in a regulated businessHow National Grid is piloting AI tools — and the non-negotiable guardrails around themRunning hackathons with external law firms to co-design solutionsWhat "right-sizing" outside counsel relationships really meansThe capability that will separate leading legal departments over the next few yearsIf you work in legal, compliance, or operations in energy, financial services, healthcare, or any other heavily regulated sector — this one's for you.The world's top in-house teams aren't just managing their firms — they're mobilizing value. PERSUIT.Lead with value.Hosted on Ausha. See ausha.co/privacy-policy for more information.

What does it take to stand out, stay human, and lead with authenticity in legal marketing? 💡 In this episode of The PERSUIT Podcast, host Alex Bullington sits down with Rachael Shilling, Director of Marketing & Client Services at Liskow, for an honest, energizing conversation about: 🚀 Standing Out in a Crowded Market How a 90-year-old regional firm competes with global giants by doubling down on its energy-sector roots. 💼 Rethinking RFPs & Client Value Why Rachael loves RFPs, how she first discovered PERSUIT, and how data-driven transparency helps firms win on expertise—not size. 🤖 AI, Empathy & the Future of Legal Work Rachael’s refreshing take on what AI can do—and what it can’t replace: trust, empathy, and real connection. Subscribe to The PERSUIT Podcast to stay ahead of the innovation curve in legal and lead with value.The world's top in-house teams aren't just managing their firms — they're mobilizing value. PERSUIT. Hosted on Ausha. See ausha.co/privacy-policy for more information.

It's a special crossover episode of the PERSUIT Podcast this week as we re-play Jim Delkousis' recent interview with Mary O'Carroll on the Pearls On Gloves Off podcast. The two cover a lot of ground, including: Leading legal like a businessThe AI reckoning of the billable hourThe hot topic of reverse auctionsBig thank yous to Mary and her team for letting us share this episode. You can subscribe to Pearls on Gloves Off on Apple Podcasts and Spotify.The world's top in-house teams aren't just managing their firms — they're mobilizing value. PERSUIT. Lead with value.Hosted on Ausha. See ausha.co/privacy-policy for more information.

From re-thinking the billable hour with Effective Fee Arrangements to building trust through transparency, Chris shares how clients and law firms can work smarter—not harder. Discover why the right people, the right data, and the right conversations are key to driving change in the legal industry.The world's top in-house teams aren't just managing their firms — they're mobilizing value. PERSUIT. Lead with value.Hosted on Ausha. See ausha.co/privacy-policy for more information.

In this episode, Chris Perry, VP of Sales at Apperio, joins the PERSUIT Podcast to unpack why accruals are such a persistent challenge in legal ops—and how to fix them. From inaccurate estimates to strained client–firm communication, accruals impact far more than just finance. Key takeaways: Why hourly billing makes accruals inherently messy The pitfalls of relying on law firm estimates How Apperio uses actual unbilled data to improve accuracy The role of clear communication and expectation setting Why value-based pricing could be a game changer Listen in to learn how to rethink your accruals process. Learn more about Apperio and PERSUIT, book a demo today at http://www.persuit.comThe world's top in-house teams aren't just managing their firms — they're mobilizing value. PERSUIT. Lead with value.Hosted on Ausha. See ausha.co/privacy-policy for more information.