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I don’t know many service providers pursuing customers who predominantly make buying decisions based on price. In fact, every service provider I know explicitly says they prefer not to attract those customers. They want to be the Nordstrom of their industry. Offer premium service, and collect premium dollars. And I get that.And yet, their messaging to their employees is about providing value to the customers. Nordstrom doesn’t talk value. Walmart does. Walmart customers do make their decisions largely on price.Today, we will talk about that disconnect.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min
An obvious goal for building a business is to generate profitsAnd I’m frequently asked, “How much profit should we take for our company?”While I can’t just blurt out a number, I can walk you through how to easily figure it out for you, your company, and your situation.Tune in to hear how.Check out the new page on my website, at www.successgoodies.com. Here you will find short videos, each just a couple of minutes long, focusing on and categorized by the Pillars of Progress: People Processes Profitability Planning Personal Development This is a great new free resource for you to get help with challenges you are facing in your business.You can learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comYou can also schedule a complimentary Success Session with Brian to tackle your most pressing problem at: https://calendly.com/success-session-with-brian/45min
It’s 2023, and many of us are setting out to reach the goals we have established for this year.For us to have the best chance to achieve our goals, there is one thing we need to talk about right away.And that is the number one reason goals are not achieved.The sooner we get out in front of this, the more likely and easier it will be for us to achieve the goals we have established.What is it? Tune in to find out!If you are one of the many employers still struggling to find great employees to fill those holes in your team, go to www.freehiringwebinar.com.In this webinar, I'll show you exactly how I've helped other business owners go from not being able to hire to turning their job postings off completely in just a few weeks.You can learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comYou can also schedule a complimentary Success Session with Brian to tackle your most pressing problem at: https://calendly.com/success-session-with-brian/45min
One of the great ironies for business owners is that we all think or feel “What is really holding me back is unique to me.”We say or think things like – nobody could understand what I’m going through.Meanwhile, we are ALL saying and feeling this exact thought.Becoming comfortable with the fact that others have had the same obstacles, and successfully overcame them, is often helpful in giving us the confidence to get past our own hang-ups so we can make real progress.In this 3-part series, I’m going to share with you the most common fears I see holding people back, so you won’t feel like you’re the only one who has them.You can learn more about Brian's training and coaching at:https://www.serviceindustrysuccess.comSchedule a complimentary, no-stress, Zoom call with Brian to tackle your most pressing problem at:https://calendly.com/success-session-with-brian/45min 
One of the great ironies for business owners is that we all think or feel “What is really holding me back is unique to me.”We say or think things like – nobody could understand what I’m going through.Meanwhile, we are ALL saying and feeling this exact thought. Becoming comfortable with the fact that others have had the same obstacles, and successfully overcame them, is often helpful in giving us the confidence to get past our own hang-ups so we can make real progress.This is part 2 of a 3-part series, where I share the most common fears I see holding people back, so you won’t feel like you’re the only one who has them.You can learn more about Brian's training and coaching at:https://www.serviceindustrysuccess.comSchedule a complimentary, no-stress, Zoom call with Brian totackle your most pressing problem at:https://calendly.com/success-session-with-brian/45min 
One of the great ironies for business owners is that we all think or feel “What is really holding me back is unique to me.”We say or think things like – nobody could understand what I’m going through.Meanwhile, we are ALL saying and feeling this exact thought.Becoming comfortable with the fact that others have had the same obstacles, and successfully overcame them, is often helpful in giving us the confidence to get past our own hang-ups so we can make real progress.In this 3-part series, I’m going to share with you the most common fears I see holding people back, so you won’t feel like you’re the only one who has them.You can learn more about Brian's training and coaching at:https://www.serviceindustrysuccess.comSchedule a complimentary, no-stress, Zoom call with Brian to tackle your most pressing problem at:https://calendly.com/success-session-with-brian/45min
Today I’ll talk about the key to freedom from our business.The key to trusting our employees.The key to developing a compelling marketing message.The key to customer retention.The key to increased sales. The door to just about everything we want is opened with this key.In my case, figuring this out literally changed everything overnight!What is it?Tune in to find out!You can learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comYou can also schedule a complimentary problem solving Zoom call with Brian at: https://calendly.com/success-session-with-brian/45min
I don’t think I know of a single business owner who hasn’t said these words: “I don’t know what happened. We fixed the problem, and then a few months later, it’s like we didn’t fix anything. And we were dealing with the same thing all over again. I can’t explain it, but it’s super frustrating.”In this episode, I’ll tell you what I changed to stop facing the same problems over and over again.I'm happy to announce that I’ve launched a new, series of video shorts, which talk about many of the same types of things we discuss here on this podcast. Most of these short videos are about 2-4 minutes long, so they are quickly and easily consumed.One of the things I’ll be doing with these short videos, and the longer form podcasts and videos you listen to here, is arranging them in my private Facebook group, via Facebook’s “Guides” feature. So if you looking for help in a specific area, it will be easy for you to find. As the group grows, I’ll also be doing live Q&A each month, as well as other features and benefits just for business owners like you.To join the conversation in this free Facebook group, and get access to tons of free and useful information, go to www.businessownergroup.com
There are two rules about financials that I was taught early in my career, which honestly, I didn't understand the significance of at the time. But now as I've seen the consequences of not following those rules, I understand perfectly why they were emphasized so much. Not following these particular rules are the two most common and dangerous mistakes I've seen business owners make when it comes to financials. What are they? Tune it to find out!We are very excited to announce that Brian has just finished developing three new mini-courses. Each one focuses on a primary subject – either people, processes, or profitability.So if you’re tired of struggling to get through to your employees, or you know you need to get processes and procedures started or dialed in, or you want to understand your financials much better than you do today, go to serviceindustrysuccess.com and schedule a no-stress call to see if one of these courses are right for you.Each mini-course is priced at less than $500, and includes several video modules you can watch as many times as you want, and each also includes 2 Zoom calls with Brian.Schedule your no-stress call at serviceindustrysuccess.com today!
Marketing has taken a back seat to recruiting and hiring for the last few years.But, as it always does, that is going to change.Having an effective marketing message is going to be vital.So how do we create marketing that is compelling?Stay tuned to find out the key element that changed everything for me!We are very excited to announce that Brian has just finished developing three new mini-courses.Each one focuses on a primary subject – either people, processes, or profitability.So if you’re tired of struggling to get through to your employees, or you know you need to get processes and procedures started or dialed in, or you want to understand your financials much better than you do today, go to serviceindustrysuccess.com and schedule a no-stress call to see if one of these courses are right for you.Each mini-course is priced at less than $500, and includes several video modules you can watch as many times as you want, and each also includes 2 Zoom calls with Brian.Schedule your no-stress call at serviceindustrysuccess.com today!
Once a company is big enough where the business owner doesn’t have time to run the company in a big picture sense, AND keep track of the day-to-day business, AND generate sales, the business owner will figure out that there is not enough of them to go around.And for many, this is where they decide they need to hire a salesperson.If this is you, you won’t want to miss this episode.For free resources and information about Brian's products, courses, and coaching, go to www.serviceindustrysuccess.com.For a complimentary, 45-minute Success Session with Brian to take on a challenge you are facing, go to: https://calendly.com/success-session-with-brian/45minIf you like video, you can see our video channel on Rumble, here: https://rumble.com/c/c-749893
We all know we will eventually need to document all our processes and procedures.This can feel like one of the most daunting and seemingly massive projects we will ever take on.But it doesn’t have to be like that.It can actually be quite simple - even easy!And take less time than we think.How?Tune in to hear my approach!If you are a member of an industry association, you probably know that it can be difficult finding qualified speakers who have real life experience with things we discuss on this podcast, and can speak to topics that can really help your business.I speak at those kinds of meetings on a regular basis. If you are looking for a speaker for your monthly Zoom meeting, or you want a keynote speaker for your annual conference, or you want someone to prepare and run an all-day workshop, I am ready to help.Just go to my website – www.serviceindustrysuccess.com and click on the button that says, “Book Brian to Speak”.
We all know that we need to motivate our team to perform – sometimes more than others.But what does that actually look like?Aside from the rah-rah speech that impacts only a fraction of the team, and which produces results that are short-lived…Besides using bonuses and other monetary means, which are expensive and only resonate with employees that are driven by money…How exactly can we motivate people to perform consistently over the long haul? In this episode I’ll share the approach that has worked well for me.If you are a member of an industry association, you probably know that it can be difficult finding qualified speakers who have real life experience with things we discuss on this podcast, and can speak to topics that can really help your business.I speak at those kinds of meetings on a regular basis. If you are looking for a speaker for your monthly Zoom meeting, or you want a keynote speaker for your annual conference, or you want someone to prepare and run an all-day workshop, I am ready to help.Just go to my website – www.serviceindustrysuccess.com and click on the button that says, “Book Brian to Speak”.
When it comes to increasing sales, we generally talk about marketing generated opportunities, close rates, add on sales, and follow up – all of which are obviously importantToday, I will talk about a way to maximize sales opportunities that I rarely hear discussed - but personally saw the benefits of in my own company.Tune in to hear what it is!Also:Brian's MySuccessWorx group coaching program is now in open enrollment, but only for a few more days!Open enrollment only happens 3 times per year, and the next open enrollment period isn't until spring of 2023.You shouldn't have to learn every lesson the hard way, and you don't have to do this alone!Join a community of other business owners making great progress while gaining better control over, and more freedom from their business.Go to www.serviceindusrysuccess.com to learn more and to book a call with Brian to see if this is a good fit for you!But hurry! Time is running out.
One of the more troubling questions we find ourselves as business owners asking is, “Why don’t they get safety, risk, or liability concerns?”In almost all cases, effectively addressing our biggest risks, safety and otherwise, is absolutely critical to the company surviving – let alone growing and thriving.One major blunder could bring the whole thing down.So, why don’t employees prioritize them like we do, or wish they would?And what can we do about it?Tune in to find out!Brian's MySuccessWorx group coaching program is now in open enrollment, but only through the end of October. Open enrollment only happens 3 times per year, and the next open enrollment period isn't until spring of 2023.I can almost guarantee this program costs less and is less of a time commitment than you think. You shouldn't have to learn every lesson the hard way, and you don't have to do this alone! Join a community of other business owners making great progress while gaining better control over, and more freedom from their business. Schedule a complimentary, no-stress, no-pressure call with Brian to learn more about the MySuccessWorx group program and to see if it's a good fit for you at:www.connectingwithbrian.com
Each of us business owners is struggling to get more of some thing(s) and less of others. More sales. Higher close rate. Fewer accidents. Less warranty work. In the conclusion of this two-part series, Brian discusses the simple framework that will improve performance in any area, like: sales, safety, communication, buy in, compliance, behavioral challenges, process adherence, and more.Brian's MySuccessWorx group coaching program is now in open enrollment, but only for a couple of weeks. Open enrollment only happens 3 times per year, and the next open enrollment period isn't until spring of 2023. You shouldn't have to learn every lesson the hard way, and you don't have to do this alone! Join a community of other business owners making great progress while gaining better control over, and more freedom from their business.Go to www.serviceindustrysuccess.com to learn more and to book a call with Brian to see if this is a good fit for you! But hurry! Time is running out.
Each of us business owners is struggling to get more of some thing(s) and less of others. More sales. Higher close rate. Fewer accidents. Less warranty work.In part one of this two-part series, Brian discusses a simple framework that will improve performance in any area, like: sales, safety, communication, buy in, compliance, behavioral challenges, process adherence, and more.Brian's MySuccessWorx group coaching program is now in open enrollment, but only for a couple of weeks. Open enrollment only happens 3 times per year, and the next open enrollment period isn't until spring of 2023.You shouldn't have to learn every lesson the hard way, and you don't have to do this alone! Join a community of other business owners making great progress while gaining better control over, and more freedom from their business.Go to www.serviceindustrysuccess.com to learn more and to book a call with Brian to see if this is a good fit for you! But hurry! Time is running out.
For many business owners, diving into their financials is daunting, overwhelming, and scary. There is a lot at stake and there are a lot of numbers.Not to mention, there are plenty of people who just plain don’t like working with numbers all that much. It doesn’t have to be scary and tedious.Here’s a way to get started that – at least for me – helped make a molehill out of a mountain.If you are ready to make improvements on your knowledge of your financials, now is a great time to join our group training and coaching membership. Our group is getting started on financials in October so you only have a few days to join in time to participate in this round of training on financials.Go to https://www.serviceindustrysuccess.com to schedule an appointment to see if this training and coaching membership is a good fit for you!
You’d probably never admit this to your team... but, deep down you really would rather just make the critical decisions yourself.You don’t want to offend anyone, but trusting your team is just not realistic for you right now..The problem is, you can’t go on like this. It limits your ability to grow your company. It’s not sustainable. Something’s going to to give.. So how do we fix this inability to trust our employees?Stay tuned to hear my approach.You can learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comYou can also schedule a complimentary Success Session with Brian to tackle your most pressing problem at: https://calendly.com/success-session-with-brian/45min
It’s so frustrating to put the time, energy, and oftentimes money, into solving a problem, only to face the same problems a few days, weeks, or months from now – as if we had never solved this problem at all! So how can we overcome this frustrating, but common problem from happening?Tune in to find out.You can learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comYou can also schedule a complimentary Success Session with Brian to tackle your most pressing problem at: https://calendly.com/success-session-with-brian/45min
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