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Service Industry Success

Author: Brian Harding

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Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small business owners must overcome to build the business and lifestyle they dream of.
175 Episodes
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It could be said that our success and fate will largely be determined by how well we manage our customer relationships.So how can we get better at this?Tune in and I’ll share some ideas that worked for us.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com
If you’re going to have employees, eventually there will be conflict between them.How should we address, resolve, and reduce the frequency of those distractions?Stay tuned and I’ll share some tips that worked for me.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com
Many hours can be seemingly wasted trying to drive home the same point, over and over again.It can be frustrating and maddening for us – especially when the problem persists, whether it be days or weeks later, or just a few hours.Why do we have problems with things that we know we’ve covered in depth before?More importantly, how do we overcome this once and for all?Tune in and I’ll share a method that I believe saved me much time and frustration.For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com
Sometimes it’s harder to get genuine buy in on customer service expectations than getting buy in on expectations with the technical work we do.We talk about how we must do this or that thing because it’s critical to providing the experience we want for our valued customers.But there are challenges with getting a team of people to truly take these things - not related to the technical work we do - as seriously as they do the things that highlight their expertise.Today I’ll share one of my favorite ways to get real buy in on doing the things we must do well, and have nothing to do with the technical work we perform. Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com
Dan writes in and asks “How can I ensure my business is scalable?”While there are many ways to answer this, I’m going to focus on the 3 things that I think were the biggest reasons our business scaled so fast and so well.Tune in to hear what they are!Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com
By default, we want it all.All the time… All the money… The comfort, simplicity, and ease…And especially all the growth!But, there are many periods of time in which we must choose what we really want because aiming for everything will result in us getting none of the things.This week, I’ll cover three critical examplesCheck out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com
We need to put good managers, leaders, and decision-makers in place to build a business that doesn’t require us to oversee every import decision, or drive every critical behavior.But how do we teach people we put into leadership roles to do well at the things we will ask of them.In this episode, I share a simple, three-step process that is a fundamental part of how I teach leaders to do leadership.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com
As entrepreneurs and business leaders, we are much more likely to have massive concerns of failure than we are to huge amounts of confidence that our success will exceed our wildest dreams.For me, there was one moment that I knew that was exactly what was going to happen for us and our company.Tune in and I’ll tell you about that moment and how it can help you with your team.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more about Business TIPS at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com
As talent availability is beginning to open up a little bit, it’s time to start thinking about how we will go get - and keep – the talented employees that will help us succeed.Tune in to see what has worked for me and those I help.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com
We all want more efficiency. But it can be so elusive!This week I’ll explain what I think the obstacles are, and then stay tuned to hear what I did to gain real efficiency after struggling for way too long.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at: http://www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com
A listener, named Chris wrote me and asked “What are effective methods for conducting competitor analysis?”Tune in and you’ll hear my answerCheck out Brian's new group - where for less than $100 per month (with no commitment or contracts) you can ask any question you have about how to improve your business, your growth, your team, your processes, or your profitability - at: www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com
It’s been hard to stay on top of wage increases and employee expectations the last few years.Knowing when to grant wage increases and when to say no has been challenging.Talented employees are hard to find… And… There is a finite amount we can spend on wages and still be profitable.It can be frustrating. Very frustrating.Here’s a case study on how not to handle it.Check out Brian's new group at: www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com
Promoting a supervisor is an amazing time. It’s can really be exciting.And, sometimes, there is also a steep learning curve – which is not so awesome for everyone.Luckily many of the problems we are likely to face are predictable and avoidable.Tune in and I’ll share some common problems to get out in front of when promoting a new manager or supervisor.To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "group" in the subject.We will send you back the Zoom link so you can join us on our next call.Get more at: www.serviceindustrysuccess.com
One of the most common questions I hear when people find out what I do for a living is “How can we develop a stronger company culture?"Tune in and I’ll share how I typically answer.To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "free group trial" in the subject. We will send you back the Zoom link so you can join us on our next call.Get more at: https://www.serviceindustrysuccess.com
How did I make sure I was focused on the parts of my customers’ journey I thought could make the most impact on sales, retention, and word-of-mouth advertising?I competed against the “Solution Box”.What is the solution box?Tune in to find out!To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "free group trial" in the subject. We will send you back the Zoom link so you can join us on our next call.Get more at: https://www.serviceindustrysuccess.com
You know your company is great.And you want potential customers and referral sources to know too.But it’s not easy to put your greatness into words.Why is that?More importantly, how do we overcome it?Tune in and I’ll tell you what worked for me.To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "free group trial" in the subject. We will send you back the Zoom link so you can join us on our next call.Get more at: https://www.serviceindustrysuccess.com
It’s almost impossible to articulate how hard our lives are when we don’t understand our clients.And, once we truly understand customers, and potential customers, our lives are profoundly easier in ways that are unimaginable before we have that clarity.Tune in to hear how we can gain the understanding that makes everything fall into place.To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "free group trial" in the subject. We will send you back the Zoom link so you can join us on our next call.Get more at: https://www.serviceindustrysuccess.com/
This week we are going to talk about quitting – or rather not quitting.I share a couple of statistics about podcasting that will blow your mind, and then of course we’ll talk about how that relates to you and your business.Tune in to see what I mean!Join Brian's lowest cost, lowest time commitment group to get immediate help with the growth challenges you face at: www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com
Everyone knows we need to get our processes and procedures documented and in place.But there is a lot of confusion around this topic, from general understanding to specific applicationsIn this episode, I hope to clarify a few things that hold us back.Get more at: https://www.serviceindustrysuccess.com
Like you, I’ve seen, worked with – and for – some great bosses. I’ve also seen, worked with, and for, some that taught me about the kind of leader I don’t want to be.Of course, there are several key distinctions between the two.Today we’ll cover one that stands out to me, and which I can cite real-life benefits from paying particular attention to.Join Brian's lowest cost, lowest time commitment group to get immediate help with the growth challenges you face at: www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com
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