Claim OwnershipGet Out of Wrap - Contact Centre Chat
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© Martin Teasdale
Description
There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre.
Perhaps still an industry with a negative perception externally, the reality is very different & very positive.
This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are.
I’ll be chatting to people who know their stuff and are doing great things.
This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.
Perhaps still an industry with a negative perception externally, the reality is very different & very positive.
This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are.
I’ll be chatting to people who know their stuff and are doing great things.
This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.
187 Episodes
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Join me and come and chat to four of the awesome Team Leads at SSCL at the end of a great Team Leader Day.
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Join me to listen to the inspiring career to date of Chara - 10 years at DDC has seen Chara take on roles in sales, customer service, Team Leader, Quality, Chat, Social media, Change & C.I, Client services & Chara shares the impact post-natal depression had on her in what is an inspiring episode.
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David Holmes - Director at SSE and author of Leading the Line comes on to chat about the book.
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Join me as Katie Davies - Client Development Director at DDC OS talks about the passion she has for the North and how it really is a metropolis of contact centres and mega CX professionals.
We then chat about DDC Discusses.These insightful and different events are people focused rather than tech.
Katie chats about how fundamental our understanding of communication and language is in our industry and that before we can even touch the realms of AI and future technologies, we need to first take a step back and truly understand the science of conversation
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Meet Andy Roberts CEO of Sabio. Sabio are known to most people in the industry as innovators and great supporters of both people and the industry as a whole.
This is a unique opportunity to hear about Andy's own journey and about the exciting goings on at Sabio.
We talk about the history of Sabio, the future, how they engage and support their customers & innovations are used to solve problems.
We also chat about Disrupt - a great event coming up in London in March
#callcenter #callcentre #contactcenter #contactcentre
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As well as being a lovely human being Chris is an expert in quality in the contact centre world and joins me on this latest episode to talk about the launch of a new service & all things quality & shares his career story in a really entertaining & insightful episode.
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Steven Miller has spent his career in contact centres - starting on the phones and then moving into planning. A subject matter expert Steven is a multiple award winner and shares his story and tips in this episode.
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Sir John Kirwan or JK is a rugby & All Black rugby legend who played 63 tests & scored 35 tries, he was in the team who won the first ever rugby world cup and has been honoured for his services to mental health in New Zealand & across the world.
Sir John or JK co-founded Groov a science backed, data driven platform to help people with their mental health and its a platform perfectly suited for our world of contact centres.
In this episode JK shares his personal story of his own mental health challenges and talks openly about his experiences & techniques he uses to live his best life & be awesome.
(Please note this episode contains reference to suicide.)
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Join me chatting to Jackie about the UK National Contact Centre Awards - the deadline for nominations is approaching so this episode will give you everything you need to know.
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Jo Bonser is an expert on people based leadership, coaching and creating the right environment for your teams to thrive a great way to start the podcast in 2024
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Everyday in the Team Leader Community I do a Live Stream where we chat about all things leadership in contact centres. Today Pete & Barry shared so many great things about how candour can help you lead better I wanted to share it wider than just the community.
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Join me as one of the media partners at this years European Contact Centre & Customer Service Awards night in London.
Hear from many guests recount the buzz and atmosphere of the night and share their reflections on 2023 and thoughts about the year ahead.
What a night
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A firm favourite of the show and the industry Helen Beaumont Manahan of BPA Quality is back ! In this episode Helen talks about Vulnerability and why this training has been the most requested for BPA this year. Helen shares tips and best practice on this key area for contact centres.
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Chat with me and Charlotte, Malcolm, Megan, Jo and Matt from DDC Outsourcing Solutions - this is real contact centres and is heart warming.
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the Call & Contact Centre Expo is on the 29th and 30th of November in London at the Excel. I am speaking there and have a stand so come along and say hello. In this episode I have a look through day 1 and identify some of the sessions that have caught my eye.
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Julie Mordue & Sarah Hunt of Greenbean are both well known in our industry and couldn't sit back and watch and do nothing as they saw the challenges of recruiting talent and retaining it in our industry so they devised and have launched a new model for recruitment. They come on GOOW to tell us all about it.
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#172 Nigel Winship chats about a WellBeing Companion for Agents & Team Leaders created by experts in pyschology and AI at Sabio.
What is it, how does it work and how does it benefit our industries Agents and Team Leaders - find out in this episode.
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Elle Neal is one of the 100 nominees for Top Women in Tech, is a STEM Ambassador, visits schools and runs AI Clubs for schoolchildren, is a mental health ambassador and is an SME on how AI can deliver true gains and insights for companies in the contact centre world. I was lucky enough to work with Elle at BPA Quality and in this episode we chat about all the great things Elle does and how she is applying all this knowledge and insight to help BPA's clients. Elle is truly a role model.
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Suzanne is an award winning Team Leader - winning at the NECCA's and the UK National Contact Centre Awards. Humble, professional, warm, funny and caring Suzanne shares her story and tips on team leadership. Suzanne also talks with great pride about her son who has autism and their journey as a family thriving together.
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Had a great chat with Jade with lots of laughs and insight from one of the Directors at DDC. We also spoke about perceptions , account management and sales - loved chatting to Jade
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