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Join us for an insightful episode of GlideChat as we sit down with Jack Caragol, Vice President of Sales for Americas Customer, Industry, and Supply Chain Workflows at ServiceNow. Jack shares his expertise on navigating the evolving landscape of industry-focused solutions and the importance of trust and authenticity in leadership. Discover how he inspires and leads his team to achieve long-term success in this engaging conversation.Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
Welcome to another episode of Glide Chat! In this episode, your host, CEO of GlideFast Consulting Michael Lombardo, sits down with the Associate Director of Service Delivery at Horizon Therapeutics Paul Kieca for an insightful conversation about their journey with ServiceNow implementation. Paul shares valuable insights and experiences, shedding light on the importance of processes in making the most of powerful platforms like ServiceNow.Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
In this episode of GlideChat, join GlideFast CEO Mike Lombardo and Service Delivery Director/Senior ServiceNow Developer Vinny Taggio as they reflect on their experiences and insights gained from working in the dynamic world of ServiceNow for over two decades. From sharing stories about their initial interactions to discussing the evolution of integrations, platforms, and the significance of caring for team members, Mike and Vinny provide valuable perspectives on the ever-changing landscape of digital transformation. Tune in for a lively conversation that combines technical expertise with a passion for growth and innovation.Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
In this episode of GlideChat, GlideFast CEO Mike Lombardo is joined by Kevin O'Hara, Manager of Technology Workflows at ServiceNow, as they explore his remarkable 10-year journey within the company. Kevin shares insights from his transition into technology from his sports broadcasting dreams, and how he's risen through the ranks since then. We delve into the evolution of ServiceNow's technology workflows (TX), their foundational importance, and how the company's commitment to organic innovation has driven growth.Kevin's advice to early-career professionals emphasizes consistency, hard work, and proactive communication to achieve career aspirations. He also underlines the pivotal role of mentors and community in this journey. Tune in for a candid discussion about ServiceNow's growth, Kevin's experiences, and the power of perseverance in the world of technology and innovation.Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
In this engaging episode of GlideChat, join host Michael Lombardo, CEO of GlideFast Consulting, as he welcomes Bob Lynch, the visionary CEO of SponsorUnited. Bob shares his journey from athlete to entrepreneur, shedding light on his commitment to learning and curiosity. Bob, who spearheads SponsorUnited, a revolutionary data platform for tracking and mapping sponsorship deals in sports and entertainment, discusses the founding principles and purpose behind his innovative venture. Discover how SponsorUnited is reshaping the landscape by democratizing access to sponsorship deal information, leading to smarter business decisions and creative collaborations.Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
Welcome to another episode of GlideChat! In this episode, Mike Lombardo sits down with Charlie Sullivan, an accomplished commercial Account Executive at ServiceNow for Boston Metro. They discuss Charlie's journey from an inside sales rep to his current role, the challenges and joys of working in the fast-paced world of sales, and the key elements that contribute to being a successful salesperson. They delve into the importance of building trust and fostering genuine relationships with customers, as well as the significance of effective communication in driving positive outcomes. Join Mike and Charlie for an insightful conversation packed with valuable advice for anyone looking to excel in the world of sales and service management.Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
In this episode of GlideChat, join host Mike Lombardo, CEO and Founder of GlideFast Consulting, as he engages in a captivating conversation with Bob Colson, Senior Manager of Application Development and ServiceNow Platform Owner at Gainwell Technologies. Bob shares his extensive career journey in the IT industry, spanning over 30 years, from his early days during the emergence of computers and networking to his deep involvement with ServiceNow.Bob delves into his experience with ServiceNow, highlighting his role as an app owner and the challenges he faced along the way. He emphasizes the importance of reinventing oneself and not shying away from change, sharing valuable insights on learning from mistakes and following best practices. The discussion also explores the power of ServiceNow as a versatile platform and the significance of striking a balance between customization and staying true to its core capabilities.Moreover, Mike expresses his gratitude for the partnership with Gainwell Technologies and praises Bob's contribution as an exceptional partner. The conversation showcases the strong collaboration between GlideFast and Gainwell Technologies, demonstrating how GlideFast's expertise has provided the necessary support and expertise to tackle complex challenges and achieve remarkable progress.Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
In this episode of GlideChat, GlideFast CEO Michael Lombardo is joined by Buddy Hanrahan, the CIO of the Department of Livestock in Montana. Buddy shares his journey from a military background to becoming a CIO and discusses the department's initiative to modernize their brand inspection and enforcement processes using ServiceNow. They delve into the complexities of registering and tracking brands for cattle and horses, the importance of real-time data for law enforcement and animal health, and the future integration with the Animal Health system. Buddy also highlights the collaboration with GlideFast Consulting and the significance of effective communication and collaboration within state government. Tune in to learn how digitizing paper-based processes is revolutionizing livestock management and paving the way for other states to follow suit.Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
In this episode of Glide Chat, Mike Lombardo, CEO of GlideFast, sits down with Chad Woods, Chief Revenue Officer, to discuss Chad's experience in the ServiceNow space. Chad shares his journey from Microsoft to ServiceNow, highlighting the decision to join ServiceNow in 2012 and the opportunities he saw in the company. They delve into the unique qualities of ServiceNow as a product and its scalability compared to other platforms like Salesforce. The conversation also touches on the leaked Salesforce acquisition targets document and the exciting and dynamic nature of the ServiceNow ecosystem. Join Mike and Chad as they explore the intersection of personal passion and professional success in the world of ServiceNow.Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Michael Lombardo joins VP of Sales Lisa Wolanski to discuss sales and strategy. Tune in to find out how Lisa got her start in Sales and to see if Mike reveals our Knowledge 23 After Party secret performer!Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Michael Lombardo joins Director of Talent Acquisition Andrena Silva to discuss her 5+ year journey growing with GlideFast, following her career in nursing, as employee #45 for a now 500+ employee company. We'll discuss what sets apart GlideFast from other ServiceNow partners and what makes our employee experience so unique.Interested in joining the GlideFast team? Explore open career opportunities here! https://www.glidefast.com/careersThank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Michael Lombardo joins Operations Manager Giuseppe Giardina to discuss his career journey, from an accomplished student at the training program Year Up, of which both Lombardo and Giardina are proud alumni, to IT help desk technician, to his current role as operations leader at GlideFast.Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Michael Lombardo joins Chief Customer Officer Ohad Kushner to discuss the customer-driven nature of GlideFast Consulting, what it takes behind the scenes to become best-in-class, and the importance of digital transformation through ServiceNow for our customers.Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
Leadership with Lyons

Leadership with Lyons

2023-03-2814:58

CEO Michael Lombardo joins VP of Professional Services Dan Lyons to discuss his career journey and current leadership role at GlideFast, plus some hobbies off-the-clock where he resides in NC!Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
In this episode, our incredible ServiceNow MVPs + Rising Stars of GlideFast take over the pod! Join Kali Alexander, Ryan Gillespie, Sarah Toulson, Adam Celli, Uma Aggarwal, and Michael Jones as they deep-dive into their jobs and passions prior to ServiceNow, how they got their start with ServiceNow, and what they're excited to see in the new ServiceNow Utah release, including enhancements in Asset Management and the UI Theme Builder.Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Michael Lombardo joins SDD (HRSD)/Technical Architect David Self and SDM/Architect Matt Gerry to discuss the benefits of ServiceNow HRSD.Human Resources (HR) Service Delivery encompasses the services a company provides its employees across the entire employee lifecycle. This includes recruitment and hiring, onboarding and development, payroll and benefits, and departure or retirement. A modern HR Service Delivery system puts HR solutions and resources at employees’ fingertips, empowering staff to be actively engaged in human resources processes. Learn more: https://www.glidefast.com/servicenow-hrThank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Michael Lombardo joins Senior Business Process Consultant Tim Kotula to discuss the value of ServiceNow and the importance of having a BPC on your ServiceNow journey.Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Michael Lombardo joins Guillaume Seynhaeve, VP of Marketing and Alliances at 3CLogic, to talk about the best-kept secret in the ServiceNow Community and the value that GlideFast and 3CLogic can bring to the ServiceNow user.3CLogic integrates natively with the ServiceNow platform to complement existing digital channels, like email and chat, in order to create an omnichannel experience with voice and SMS text capabilities.Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Michael Lombardo joins SDM Josh McMullen, TC Travis Castleman, SDM Vinny Taggio, Senior TC Sean Erickson, Architect Scott Murphy, and AVP of Professional Services David Arbour to discuss The Council, a weekly internal meeting to facilitate an enjoyable, relaxed, and productive space for people to collaborate and work through difficult client solutions.The Council aims to help, share, and guide our fellow developers in a free-lance, productive group space to collaborate and expand the ServiceNow community expertise.Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
GlideFast CEO Michael Lombardo joins AVP of Professional Services Josh Brostoff to discuss the importance of the creating the best experience for your customer and the customer journey as it relates to ServiceNow Customer Service Management (CSM).Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
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