The Jon Harrison Podcast

Jon Harrison speaks with client and friend Caleb Osborne about how the “VIP” principles and nine expectations show up in everyday experiences, using the Masters Tournament as a standout example. Caleb describes Augusta as exceptionally intentional in its execution, with every detail designed around the attendee experience. From food and merchandise lines to restroom flow, staffing, layout, and crowd management, the event minimizes friction through careful planning and preparation. He compares it to Chick-fil-A’s operational discipline: strong systems, sufficient staffing, thoughtful logistics, and consistently positive service working together to create an experience that lives up to the hype.Upcoming Events:https://www.jonharrisonvip.com/eventsStatistically, every year about 70% of people are disengaged at work! Of course, that's bad for business, but it also spills over into the home lives of employees. Through our employee training, leadership training, and coaching, we impact organizations of all sizes from executives to frontline workers. Our process will help you transform workplace environments and attitudes, inspiring lasting change that extends beyond the job into families and communities.As a former executive of Caterpillar Inc., a Fortune 100 company, Jon understands the necessity of a reliable, engaged workforce. Learn how he developed a proven process that led him to positively impact the bottom line and lives of thousands of leaders and employees around the world.Check out everything Jon has going on: https://linktr.ee/JonHarrison

In this episode of the Jon Harrison Podcast, the team discusses why developing people is a shared responsibility between leaders and employees. They explore the importance of strong onboarding, ongoing coaching, and preparing people with the skills, values, and expectations they need to succeed. The conversation highlights the critical role frontline supervisors play through mentoring, feedback, one-on-ones, and day-to-day development. Christy also shares her experience learning to accept coaching, make mistakes, and grow without being diminished in the process. The episode reinforces that strong organizations hire carefully, develop intentionally, and prepare people before expecting results.Upcoming Events:https://www.jonharrisonvip.com/eventsStatistically, every year about 70% of people are disengaged at work! Of course, that's bad for business, but it also spills over into the home lives of employees. Through our employee training, leadership training, and coaching, we impact organizations of all sizes from executives to frontline workers. Our process will help you transform workplace environments and attitudes, inspiring lasting change that extends beyond the job into families and communities.As a former executive of Caterpillar Inc., a Fortune 100 company, Jon understands the necessity of a reliable, engaged workforce. Learn how he developed a proven process that led him to positively impact the bottom line and lives of thousands of leaders and employees around the world.Check out everything Jon has going on: https://linktr.ee/JonHarrison

In this episode of the Jon Harrison Podcast, the team explores the sixth of nine expectations: Know Your People. Jon, Christy and Melissa discuss how understanding individual personalities, motivations, and communication styles helps leaders reduce conflict, strengthen relationships, and build a culture where people feel valued and perform at their best.Upcoming Events:https://www.jonharrisonvip.com/eventsStatistically, every year about 70% of people are disengaged at work! Of course, that's bad for business, but it also spills over into the home lives of employees. Through our employee training, leadership training, and coaching, we impact organizations of all sizes from executives to frontline workers. Our process will help you transform workplace environments and attitudes, inspiring lasting change that extends beyond the job into families and communities.As a former executive of Caterpillar Inc., a Fortune 100 company, Jon understands the necessity of a reliable, engaged workforce. Learn how he developed a proven process that led him to positively impact the bottom line and lives of thousands of leaders and employees around the world.Check out everything Jon has going on: https://linktr.ee/JonHarrison

Christy Frazier, Melissa Dunn, and Jon Harrison discuss two VIP Way expectations: holding people accountable and communicating with excellence. Accountability requires clear expectations, candid conversations, openness to coaching, and leaders who follow through on their own commitments. Without it, culture, customer experience, retention, and top performers can suffer. They also emphasize that strong everyday communicationespecially from frontline supervisorscan either strengthen or drain employee morale and engagement.Upcoming Events:https://www.jonharrisonvip.com/eventsStatistically, every year about 70% of people are disengaged at work! Of course, that's bad for business, but it also spills over into the home lives of employees. Through our employee training, leadership training, and coaching, we impact organizations of all sizes from executives to frontline workers. Our process will help you transform workplace environments and attitudes, inspiring lasting change that extends beyond the job into families and communities.As a former executive of Caterpillar Inc., a Fortune 100 company, Jon understands the necessity of a reliable, engaged workforce. Learn how he developed a proven process that led him to positively impact the bottom line and lives of thousands of leaders and employees around the world.Check out everything Jon has going on: https://linktr.ee/JonHarrison

Host Christy Frazier, with Melissa Dunn and Jon Harrison, discuss the next two expectations: championing operational excellence and making sound decisions. Jon argues organizations must balance a healthy culture with measurable results. He also encourages leaders to use simple scoreboards and share metrics transparently to build ownership, innovation, and long-term thinking. They emphasize “getting awkward early,” speaking truth, and building passion for “winning at work.” On decision-making, the group rejects “common sense,” advocating intentional teaching of sound decision habits such as including others, thinking long-term, removing bias, and avoiding assumptions; these behaviors apply across roles and also translate to home life.Upcoming Events:https://www.jonharrisonvip.com/eventsStatistically, every year about 70% of people are disengaged at work! Of course, that's bad for business, but it also spills over into the home lives of employees. Through our employee training, leadership training, and coaching, we impact organizations of all sizes from executives to frontline workers. Our process will help you transform workplace environments and attitudes, inspiring lasting change that extends beyond the job into families and communities.As a former executive of Caterpillar Inc., a Fortune 100 company, Jon understands the necessity of a reliable, engaged workforce. Learn how he developed a proven process that led him to positively impact the bottom line and lives of thousands of leaders and employees around the world.Check out everything Jon has going on: https://linktr.ee/JonHarrison