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Voice of the Customer

Author: Automation World

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End-user and OEM automation engineers share their experiences with applications, challenges and solutions in Automation World’s Voice of the Customer podcast series.
4 Episodes
Douglas Rheinheimer manages the facilities for Paramount Pictures’ studio, a 62-acre complex in Hollywood, CA. Hear what it takes to run what is in essence a little city, complete with 120 structures, sound stages, food venues, data centers, HVAC systems and more. And why training is essential for his team of 150 professionals.
Hear engineer Dave Goodenough from machine builder Edgewater Automation talk about how collaboration between design engineers and experts at vendors ends up turning out better machines, and why the chance to solve problems is what attracts engineers to machine design assignments. 
Episode 2 features Stephan Zweidler, a partner and director of technical sales at custom equipment builder Accudyne Systems. After a career in the automotive and defense industries, including a stint at the Defense Advanced Research Projects Agency, Stephan understands how to build a support network of trusted experts among his suppliers to identify and help solve machine design problems.
In this episode, Joel Peavy talks with podcast host Brian Fisher about the kinds of applications he’s working on as engineering manager for semiconductor OEM Cohu. He describes how he selects automation components and how to work most effectively with suppliers. Joel tells how he overcame a problem in a complex motion control project involving drives and motors from different manufacturers.
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