RockIT

Join us for the grand finale of our 6-part podcast series with UnlimitIT hosted by John Gilbert. In this captivating episode, Dewald Du Plessis and Chris Visagie unravel the intricate journey of service management evolution, highlighting key milestones and best practices that have emerged over the years. Discover how organizations can learn from past experiences, tackle common challenges, and align their service management practices with the latest industry trends. We'll also explore emerging technologies, sustainability, and the transformative power of Ultra Learning Technology (ULT). Tune in for invaluable insights that will shape the future of service management! #ServiceManagement #ULT #PodcastFinale #ExpertInsights #DigitalTransformation --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

Get ready for an enlightening journey in our latest UnlimitIT podcast episode! The 5th episode of our UnlimitIT podcast series is here, and it's a game-changer for manufacturing plants. Discover how service management can supercharge cost efficiency, tackle challenges, and align with business goals. We'll also dive into best practices, measurement techniques, emerging trends, sustainability, tech leverage, customer-centricity, and scalability in the realm of service management. This is a podcast you don't want to miss if you're in the manufacturing game! Tune in now and stay ahead in the world of cost-efficient production. #UnlimititPodcast #ManufacturingEfficiency #ServiceManagement #BusinessGoals #EmergingTrends #CustomerCentric #Sustainability --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

Are you ready to take your IT Service Management to the next level? Look no further! In this thrilling video, we've got Dewald Du Plessis and Chris Visagie from UnlimitIT sharing their top five tips on Enterprise Service Management (ESM) and IT Service Management (ITSM). Dive into the world of ESM and ITSM with us as Dewald and Chris spill the beans on their invaluable insights, strategies, and best practices. Whether you're a seasoned IT professional or just getting started in the field, this video is jam-packed with golden nuggets of wisdom that you won't want to miss! UnlimitIT is at the forefront of innovation in the ITSM and ESM industry, and this video is your backstage pass to their wealth of knowledge and experience. Don't miss out on this full exciting podcast series and the opportunity to level up your ESM and ITSM game! See the full series here: https://www.youtube.com/playlist?list=PLYKwZ3ikwsPqGcUjOhnjKw6h-9aoY6WoG #ESM #ITSM #UnlimitIT #TechTips #Innovation #ServiceManagement --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

Join us for a fascinating exploration of "The Impact of Generative AI on Service Management" with two industry visionaries, Dean Clayton, Dewald du Plessis and Chris Visagie and our host Dennis Ritter. In this eye-opening episode, we delve into the profound ways AI is reshaping service management practices on a global scale. Discover how organizations can effectively manage change, tackle key challenges, and align their service management strategies with change management goals. Get ready for a deep dive into best practices, emerging trends, and the sustainability of service management practices in the era of generative AI. If you found this episode valuable, please give it a thumbs up, subscribe to our channel for more thought-provoking content, and hit the notification bell so you never miss an update! #GenerativeAI #AI #AIInnovation #ServiceManagement #ChangeManagement #Podcast --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

Welcome to a special episode in the midst of our podcast series! In this 3 minute video, we're sitting down with Dewald Du Plessis and Chris Visagie from UnlimitIT to dive into the heart of emerging tech trends. From the realms of ESM and ITSM, we explore 5 transformative trends that demand your attention. The spotlight is on AI and automation, poised to revolutionize the tech landscape. But this is just a taste of what's to come in our upcoming podcasts. We promise, you don't want to miss these insights. Stay ahead of the curve, and don't fall behind in the fast-paced world of technology. These trends are the compass guiding your journey into the digital future. Join us as we uncover the keys to success, and make sure you're subscribed for our upcoming episodes. Your tech-savvy future self will thank you! #ESM #TopTrends #ITSM #ServiceManagement #DigitalTransformation #BusinessProcessManagement #ITOps #IncidentManagement #ProblemManagement #ChangeManagement #ServiceDesk #ITSupport #ITServiceDesk #CustomerService #ITInfrastructure #ITSMTools #ITBestPractices #ITGovernance #ServiceNow#ServiceManagementPodcast --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

Our newest podcast episode has arrived!! Focusing on the transformative world of service management in universities, we dive into discussions with Dennis Ritter, Dewald du Plessis, Chris Visagie and CJ Joubert as they talk about aligning service practices with student needs, leveraging technology, and ensuring sustainability. UnlimitIT explore the ins and outs of creating a customer-centric and scalable service environment. Watch this episode to discover the strategies that are reshaping the student experience! #ServiceManagementPodcast #EducationInnovation --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

Get ready to take your service management strategies to the next level with the second installment of our exhilarating podcast series. Tune in to our transformative episode: Uncovering the Main Business Drivers Behind ESM. Join Dennis Ritter, Dewald du Plessis and Chris Visagie as they dive headfirst into the game-changing concepts of personalisation, integration, and automation, and how they drive efficiency and elevate the customer experience. Are you ready to revolutionize your approach to service management? This podcast episode is just what you need! Listen as they discuss how personalisation can elevate the customer experience in service management, gain access to proven best practices for implementing automation in service management, maximising the benefits and minimising potential challenges and so much more. Let's embrace personalization, integration, and automation together, and unleash the full potential of your service management practices! #ESMpodcast #EnterpriseServiceManagement #ITSM #BusinessServiceManagement #DigitalTransformation #ServiceManagement #PodcastLife #BusinessProcesses #InnovationInIT #TechTalks #IndustryInsights #WorkflowOptimization #EnterpriseSolutions #ServiceExcellence --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

🎙️ Step into the world of Enterprise Service Management with Podcast 1 of our 6-part series! Explore key trends shaping ESM, where service management takes center stage in enhancing customer experience, optimizing resources, leveraging data insights, and fostering innovation. 🚀Join us as we delve into:* The impact of service management on your bottom line* Leveraging technology for improved service management* Overcoming challenges in service management implementation* Emerging trends in service management* The benefits of adopting a service management framework like ITIL®* Ensuring long-term sustainability of service management practicesThis enlightening discussion is all about #ESM - Elevating your business to new heights 🔥Dewald Du Plessis Chris Visagie Dennis Ritter Chiief OpenText- Emerging Markets#EnterpriseServiceManagement #DigitalTransformation #ITSM #ITOps #BusinessTransformation #ServiceManagement #Automation #AIinBusiness #BusinessOptimization #BusinessEfficiency #TechInnovation #ITServiceDelivery #ITStrategy #ITGovernance #ProcessImprovement #CustomerExperience #ServiceExcellence #ITInfrastructure #ITManagement #ITSupport #ITOperations #ITIL #BusinessTechnology #WorkflowAutomation --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

This is an exciting technology-driven episode of “Powering Good with Hitachi Vantara”. Dalin Oliver and the country manager and sales director at Hitachi Vantara, Dennis Naidoo chat about technological progress and its influence on society throughout the years.   This episode forms part of a six-part podcast series, in the past three episodes of “Powering Good with Hitachi Vantara”, we discussed some of the megatrends affecting our environment.   This episode focuses on the evolution of technology, we cannot deny that technology has become an integral part of our daily lives, impacting every aspect from communication to healthcare, transportation, education, etc. The importance of technology cannot be overstated, as it has revolutionized the way we live, work, and interact with one another.   The duo looks at how far we've come with technology from personal computers to the first Internet browser, GPS positioning, and many more advances. We would like to hear your thoughts on this episode, please leave a comment, like and share. #RockIT #Podcast #technology #innovation #HitachiVantara #AI #ChatGPT #GPS #Robotics Enjoy! --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

Continue powering good with Hitachi Vantara We can only achieve a better future if all of us live sustainably. Some of the major challenges that the world is faced with today would have been delayed or avoided altogether if everyone made it their business to sustain the environment we live in for a better future. Natural resources are essential to human business, activities, and survival. A lack of sustainability can lead to natural resource exhaustion. Every individual has a responsibility to ensure that future generations find this planet in better shape than it is today. In the past two episodes of “Powering Good with Hitachi Vantara”, we discussed some of the megatrends affecting our environment. In this third episode of the six-part podcast series, we are discussing rapid urbanisation as a megatrend. Dalin Oliver continues this important chat with the country manager and sales director at Hitachi Vantara, Dennis Naidoo. The duo highlights how rapid urbanisation is impacting the environment as a result of overcrowding. According to Dennis, 63% of people in South Africa live in urban areas and it is predicted that by 2030 it will be around 71% while in 2050, 8 in 10 people will be living in urban areas. Dennis said this will increase demand for basic infrastructure requirements. As a result, they called upon each one of us as well as both the public and private sectors to get involved. We would like to hear your thoughts on this episode, please leave a comment, like and share. #RockIT #Podcast #Sustainability #environment #megatrends #rapidurbanization #HitachiVantara #population Enjoy! --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

Powering Good with Hitachi Vantara | Podcast 2 | Sustainability We all have a role to play in sustaining the planet and making it a better place for everyone and everything that lives in it. As we become more environmentally conscious and find ways to reduce our impact upon the planet and community, our lives are improved, our ecosystems are protected, and natural resources are preserved for future generations. In this second episode of the six-part series: “Powering Good with Hitachi Vantara”, Dalin Oliver chats to the country manager and sales director at Hitachi Vantara, Dennis Naidoo about human, social, economic and environmental sustainability and more. Dennis emphasizes the need for behavioural change to improve society and addresses the crisis that we are currently experiencing. The duo discuss how everyone can play a role in fixing the planet. This episode is filled with some motivation to do better for a better tomorrow. Hitachi Vantara’s mission is to “contribute to society through the development of superior, original technology and products.” If you're passionate about sustainability, you won't want to miss this episode. We would like to hear what you think about this episode, please leave a comment, like, share and subscribe. Hope you enjoy it! #sustainability #environment #hitachi --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

Dalin Oliver is joined by Dennis Naidoo, country manager and sales director at Hitachi Vantara. Dennis Naidoo is passionate about sustainability and making the world a better place by combining data, technology, and people. Dennis is an experienced leader who speaks with so much passion and advocates for behavioural change so that we can change the planet together. Having a positive influence on the environment is his wish for everyone. It is an insightful episode that covers all aspects of sustainability and megatrends and how they impact societies around the globe.  Megatrends have been and continue to have an impact on our daily lives. In summary, this episode focuses on the drive and passion to make a difference. Please remember to subscribe and leave a comment. All suggestions are welcome. Enjoy! #sustainability #megatrends #hitachi --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

We have switched things up in this episode of RockIT Podcast with Chiief. It's the festive season after all and anything is possible!!!   Daniel Robus is not the one conducting the interview in this special episode but he is being interviewed by the enthusiastic Keri Morrison. Daniel needs no introduction as he has been hosting RockIT Podcast from the day it was launched in February this year. Daniel is the owner of Life Rocks Consulting (Pty) Ltd and RockIT podcast host. He is an avid sportsman, surfer, hiker and traveler an adventurer. He encourages people to travel and see what the world has to offer.    This episode will give you a glimpse into Daniel's life as well as his experience as the host extraordinaire of RockIT Podcast from Chiief. Daniel has had the opportunity of interviewing game-changers representing various sectors. He shares with Keri his favourite episode. Listening to the duo walk down memory lane is an amazing experience. In addition to being witty, Daniel is energetic, full of life, and possesses a go-getter attitude.    It is clear from this episode that Daniel is a people's person.  This episode is packed with information sharing from books to podcasts as well as some interesting life lessons!   Enjoy.   #memories #recap #podcast --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

When I was tagged on a FB post introducing the Character Company I was blown away. To see men teaching boys how to be men of depth, with love and understanding really spoke to me.    You see, I was brought up in what is commonly termed a “broken home.” It was more than that, it was a place where men left and woman held it together. Where the majority of  examples of men were heavy drinkers, hard hitters who never cried.   It was not exactly the type of man that I wanted to form me as a man. Then I went to Jaco’s website and Wow. Wow Wow!   The episode does not hold back – challenging men to step up and play a role in saving a generation from its self. The Character Company offers a long term mentorship program to turn young boys into men of character. Why is it so important? "Well, if you want to make a difference and slow down GBV, corruption, racism, drug use, abuse and crime you need to show boys there is another way” says Jaco.  This issue of fatherless homes was not created overnight and therefore the solution is not possible overnight. This volunteer program of mentorship involves 3-hrs a week for long term mentorship – and there are 55 men who are all deeply committed and involved today. Wow, 660 hours a month focused on building up boys.    As for men who have grown up fatherless, the Character Company hosts “fireside conversations” which is an opportunity for adult men to dive into these issues and work through them without judgement and being brave enough to be vulnerable.   “The question is not should you get involved, but how,” says Jaco. “We need mentors but we also need financial support – even R99.00 per month would make a difference in our lives.”   We hope you enjoy this episode.    #mentor #makeadifference #men --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

Change Maven - Impact Driver - Culture Chemist - Transformation Trooper - Organisation Whisperer - Complexity Slayer - Value Wrangler - Engagement Engineer   When I did a stint at the Big Corporate it was easy to feel that I was part of a machine that took people in and spat them out, the endless treadmill looking for every drop of sweat in exchange for great opportunities and a Big Badge of reputation. Then I met this glowing light of positive energy, of change and human-ness. Themba. He showed me that in every organisation – regardless of size – there is a space for Human-ness. So I thought it would be great to interview Themba and re-fill my cup of enthusiasm.   Themba did not disappoint. His leadership style is hands-on and he shares his strategies as well as tips on creating an engaged culture. His view is that Human Resources is a critical part of a company and a “do with” function, rather than a “do for” part of the company.    Themba drops some good books to read, however he says that rather being plugged in to the environment is far more rewarding and gives value on the day-to-day.    As to why Themba stays in SA rather than moving north, Themba was quite clear; We can make an impact and do more right here, the opportunities are endless.   Enjoy!   #positivevibes #hr #leadership --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

Renier Lombard – MD of Flance Directive Creators   I wrote my thesis on the impact of a persons reputation in the award of a complex IT Sale. The result was a landslide “yes, reputation makes a difference…” but less than 10% of folk I interviewed were actively working on their reputation or building their personal brand.  Ok, that was a long time ago but when I came across Renier's profile I though we should have a chat.     And Renier showed me quickly why this is his space. He is in love with the power of tech. “Don’t skimp on technology as it allows you to automate in every area” says Renier as he dived into the tools which makes his agency work on a global scale. One that stood out for me was KRISP – a free, noise cancelling software that is amazing!   The discussion then went into how clients are engaging with the Flance team, where there is opportunity to improve and how LinkedIn is the best resource people are not using. “Remember, your first 100 posts will be horrible, but its about creating consistency” says Renier on how to unlock the power of a global social platform.   His 3 big tips are:  - Have a good looking profile, which is way more than a CV. - Connect and engage on the platform to create meaningful connections. - Move as many of these to off line relationships, either in person or on calls.   This episode is packed with good tips and tools, from books to podcasts, to improve your online impact.   Enjoy.   #technology #connect #tips --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

Many of us know Mr. Geerdts as “Arnie.” Whether its on TV, as an MC or at races as a fellow competitor. In todays episode we took a run down memory lane as well as looked to into the future with this awesome individual.  In the interview Arnie talks easily about his career, mistakes made and highlights enjoyed.   The central theme is one of constant openness in order to learn and grow.  As a media figure Arnie’s work life has been rewarding but is often uncertain and his advice for young people speaks of hard knocks. His faith shines through and with his positive demeanor its easy to imagine him as a great in person facilitator.   When asked which two individuals he would like to interview, his answer was really interesting. The first guest would have been Madiba and the second…a surprise.  As a point of advice for young athletes, Arnie suggests that whilst they are still earning good money they should invest in themselves (public speaking lessons), learn how to transfer knowledge into the workplace and learn to save money early.  This interview was a pleasure to do and I hope you enjoy it. As Arnie wrapped it up with a quote from Simon Sinek – “Don’t show up to prove, show up to improve.”  #running #athlete #inspiration --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

Richard Mulholland – Meanderings of a Meaningful Nature   He has spoken in over 30 countries on six continents and continues to wow audiences with his style, his unapologetic war against boring presentations and his love of sales.   He coaches speakers, wins pitches and plays at work. Through honing his craft for the past 25 years, Richard has gone on to win awards and write books. The man has cred, style and knows his space…..and I got him!   Wow. I have been so excited for this interview that I have been counting the days. As someone who loves being on stage and presenting this is like meeting a rock star. HERE BE DRAGONS IS AMAZING!!!    The discussion goes to many places but at the core is how to be more effective at what we do. Always be solving a High Order Problem is one of Richards mantras.   If you are based in South Africa or have worked here for any length of time you would know about Missing Link, an organisation that focuses on perfecting the pitch or presentation. Richard says that if the level of presentation was equated to swimming, many people would drown. I agree with him totally.   This episode is filled with practical tips on being better, loads of podcasts and books to listen to as well as a fascinating dive into one of the leaders in our industry.    Richard is open about his failures and weaknesses but clearly he has a way to overcome them as his company is not only still going, but expanding internationally at a rate.    This podcast is like downing an energy drink and 3 cups of coffee – LOTS going on.  Enjoy.   #presentation #tips #growth --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

In my real life I spend a significant part of my day talking about Digital Transformation and the impact on the customer journey. At the heart of these big changes are technical solutions which help – or hinder – the process. The driving force behind these projects are often seldom seen resources known as Architects. System, process or application architects are a key ingredient to successful projects. But what makes up a good IT architect? Well, todays episode we spend time with one of these cool people when we interview Peter Robb.   Media Innovator, technologist and digital architect. The "geek in a hoodie with a seat at the boardroom table" is how Peter’s website describes him.    Peter is well spoken, knowledgeable and considerate, speaking to the heart of the challenge facing customers today – how to better manage and mature architects.    This episode is a great dive into our world from behind the doors of the teach team.    Please remember to share comments or criticisms on how we can improve. If you have any suggestions on guests you would like us to interview please send them through.   #architect #digital #innovation --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message

As I sat at my desk preparing for this episode I was transported to far away places and tough conditions where I would so rather have been. Todays guest is an adventurer, traveller brand ambassador, speaker and more.   Gaven gives you the sense that “anyone can do this, but it’s a choice.” I am not sure I agree that anyone can jump on a bike and ride from Cape Town to Cairo, but it certainly gets the heart beating.    Todays episode is for the dreamers, the ones who want to find more and meet someone who has done it.   Gaven is not the conventional type of guest, he is easy to speak to, he doesn’t use fancy words or theoretical ideas. He is a more practical, roll-up-your-sleeves kind of chap.    “Every day is a perfect day” sums up my time with Gaven.   Enjoy the episode and don’t forget to share, subscribe and add comments.   #adventure #travel #dream --- Send in a voice message: https://podcasters.spotify.com/pod/show/chiief-rockit/message