The Roadmap

In this episode, our tech lawyers Vik Khurana and Anneke Pol discuss how IT suppliers use their customers’ data, the risks to customers and what they can do about it. In particular:The supplier arms-race to embed AI in their enterprise products and services.How they are using customer data and the legal and contractual loopholes they are leveraging.A checklist of risks and mitigations customers can use to guard against inadvertent data sharing.How 'hidden AI' in enterprise services is causing GenAI-specific IP, confidentiality, liability and accuracy issues and what you can do about them.Thanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

This time on the Roadmap, we’re exploring troubled projects. These are projects that are not in litigation territory yet but are having problems. Our experts Toby Crick and Anneke Pol discuss how to manage projects as they start to go wrong to try and avert failure, avoid disputes and work out a sensible way forward. They consider the importance of contractual change mechanisms, open but carefully managed dialogue, judicious use of escalation mechanisms and, if at all possible, having some flexibility when pricing the deal. Thanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

In this episode, our tech partner Vik Khurana is joined by two very special guests, Adam McArthur and Warren Brown, from the global pharma and biotech company, AstraZeneca.  Adam is Assistant General Counsel (Digital, IT and Operations) and Chief Legal and Compliance Officer at Evinova (AstraZeneca’s new Healthtech business).  Warren is Senior Counsel (Digital & Data) at AstraZeneca.  They discuss:the impact of AI and digital technologies on the pharma and healthcare industriesways of working with tech companies and managing culture clashesdrawing from different skillsets to find the right solution for a digital projectbeing comfortable with ambiguity in a science and innovation led environmentBristows' Digital Transformation Project Masterclass SeriesComprising four, half-day, training sessions - taking place between January and April 2024 - this programme is designed, specifically, for in-house lawyers and procurement professionals who work on buy-side digital transformation, IT, outsourcing and commercial projects.You can find the full agenda, and registration details here. Thanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

In this bonus episode, commercial tech partners Vik Khurana and Adrian Sim introduce our Digital Transformation Project Masterclass Series. Comprising four, half-day, training sessions - taking place between January and April 2024 - the programme is designed, specifically, for in-house lawyers and procurement professionals who work on buy-side digital transformation, IT, outsourcing and commercial projects.You can find the full agenda, and registration details here. We look forward to seeing you at the sessions!Thanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

Many technology and sourcing deals are signed promising innovation, change and transformation. After all, there is a real need for these deals to drive more value from data through AI, analytics and multi-cloud, automate manual processes, and leverage best-of-breed tools and platforms.But too often, they don’t deliver innovation beyond the business-as-usual. In episode 18 of The Roadmap, our experts Vik Khurana and Anneke Pol explain how procurement processes and contractual frameworks can be enhanced to incentivise innovation. In particular, how better governance structures, a creative approach to IP and data constructs, and thinking outside the box on pricing, risk, and remedies can help achieve genuine innovation in tech projects and services.Our Digital Transformation Project Masterclass Series is coming-up in early 2024. The four, in person, sessions will be held monthly between January and April and be focused on buy-side digital transformation, IT, outsourcing and commercial projects. You can find out more information, as well as register your interest, here.Note: All information was correct at the time of recording.Thanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

There’s no shortage of material on the internet about generative AI. However, in this episode of The Roadmap, we’ll be tuning-out the noise to focus on how companies are using this technology to build a new breed of business solution.Our technology experts Vik Khurana, Anneke Pol and William White give us an overview of how businesses are starting to deploy generative AI, together with a practical set of tips for any companies considering bringing generative AI into their business.Some of the questions the conversation covers include:What type of generative AI services are businesses purchasing? What kind of projects are they planning?What do you need to look out for when contracting with an AI vendor?How can you help your business prepare to safely maximise the potential of generative AI?If you have any feedback, questions, or comments, please email us at theroadmap@bristows.com.Related episode: Generative AI – Top 5 legal risks and practical next stepsThanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

This time on The Roadmap, technology lawyer Rob Powell chats to data privacy expert Hannah Crowther – who gives us the lowdown on the EU Commission’s decision to adopt the EU-US Data Privacy Framework – and, more importantly, what it means for you in practice.They explore:How will this impact on your review of data protection agreements?What will need to change in terms of data due diligence?When does it kick-off?Where does this leave us in terms of the Standard Contractual Clauses?How long will this latest data transfer mechanism actually last and will it be challenged?What does this mean for data transfers from the UK?Thanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

In this episode of The Roadmap, our technology lawyers Anneke Pol, Charlie Hawes and Toby Headdon discuss some of the legal risks associated with generative AI, Large Language Models and Foundation Models as well provide some practical takeaways for those looking to implement these technologies into their organisation.The conversation covers the following legal risks:Commercially-sensitive information and confidentialityHallucinations, incorrect facts and reliance on generated contentData protectionCopyright and IP infringementRegulatory considerationsThanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

In this episode of The Roadmap, our technology lawyers Alice Esuola-Grant, Adrian Sim and Jamie Cox complete our two-part series on Agile. They address Agile in the context of tech development and how Agile development projects should be approached when it comes to putting pen to paper.They explore:What Agile means in the context of tech development and what isn't Agile in this context.Some of the challenges of contracting for Agile and how those challenges can be addressed.How to balance the need for contractual certainty with the flexibility of Agile methodologiesLooking for part 1? Find it here.For more on Agile, check out our co-published whitepaper with KPMG: Sourcing for AgileThanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

In this episode of The Roadmap, our technology lawyers Alice Esuola-Grant and Vik Khurana begin the first of a two-part series on Agile. They address the shift to agile ways of working and the obstacles to consider when making this change in your workplace or with third party suppliers.Part one is aimed at those who would like to know:Why are Agile methodologies commonly used to deliver projects?What are some of the strategic issues to consider when deciding to use Agile internally or when working with third parties?How can you create the right culture internally and select the right partner for the deal?How should organisations using Agile approach the next step of engaging the market?How can you manage issues that may arise during the life span of a project?Looking for part 2? Find it hereFor more on Agile, check out our co-published whitepaper with KPMG: Sourcing for AgileThanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

In this episode of The Roadmap, our technology lawyers Anneke Pol and Chris Holder map out the trends they foresee for third party IT service provider deals, a sector that has really developed over the past decade and seen phenomenal growth.This episode is aimed at those who would like to know:What is the difference between outsourcing and third party IT service provider management?What types of deal shapes and structures are we seeing emerge?How could AI possibly change the way people do business and the way that lawyers document that?What are some of the biggest issues companies face when managing their hybrid IT estate?What can go wrong with third party IT service provider deals from a contractual perspective?Thanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

In this episode of The Roadmap, our technology lawyers Rob Powell and Vik Khurana discuss how to approach service levels, something crucially important but often overlooked in technology contracts.This episode is aimed at those who would like to know:As a customer, what service commitments are you actually receiving? How practical are service legal agreements (SLAs) in reality? Will they ever be triggered and do they offer a worthwhile remedy? What are the key issues to look out for from a legal perspective when reviewing SLAs?Thanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

In this episode of The Roadmap, our technology lawyers Anneke Pol and Toby Crick, discuss open source software and highlight the importance of being conscious of what open source software your business uses, and - crucially - how it's used.This episode is aimed at those who would like to know:Why is understanding open source so important in a corporate context?What are the two main approaches to open source audits?How can open-source software affect a business's valuation?How is OSS addressed during the M&A processes?Toby is one of the pre-eminent lawyers in the UK on open source, and a thought leader on the topic. He has written a chapter, “Corporate Concerns: Audit, Valuation, and Deals” in the leading book on the subject, “Open Source Law, Policy and Practice”. Keeping with the ethos of open source, the book is both published by Oxford University Press and available online for free here.Thanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

In this episode of The Roadmap, our technology lawyers, Anneke Pol and Vik Khurana, alongside employment specialist Emily Atkinson, discuss digital transformation projects from a people, talent and HR perspective.This episode is aimed at those who would like to know:The key people considerations for an in-house digital transformation projectWhat options are available if your business doesn’t have in-house tech talentHow to focus on people and talent on an outsourced digital transformation projectContractual considerations – key terms to include to address people-related issuesManaging TUPE issues at the outset of a projectThanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

In this episode of The Roadmap, our technology lawyers Rob Powell and Adrian Sim share their top tips on approaching major software development projects from a customer’s perspective. We draw on Adrian’s extensive experience to discuss some practical and realistic solutions to issues customers may commonly face on these types of projects.This is particularly aimed at those who would like to know:What are the pitfalls to look out for in a software development project?What can you as a customer do, to give yourself the best chance of a successful outcome?How can you keep the supplier in line, on target, and – crucially – on time?A recording and related materials from our panel discussion, "Technology in women's health",  will be available on our website in due course.Thanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

In this episode of The Roadmap, our technology lawyers Rob Powell and Alice Esuola-Grant discuss the wonderful world of adtech deals, focusing on key considerations in adtech agreements from both a publisher and advertiser perspective.This is particularly aimed at those who would like to know:How to pragmatically approach adtech dealsKey considerations in adtech agreements from both a publisher and advertiser perspectiveTypical key negotiation points that tend to arise and how they can be resolvedThanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

In this episode of The Roadmap, our corporate and tech lawyers Louise Eldridge, Drishi Beeharry, Vik Khurana and Anneke Pol discuss contractual options available to companies that want to do a digital transformation corporate deal such as mergers, joint ventures and acquisitions.What is the best structure for a digital transformation deal? This is particularly aimed at those who would like to know:Innovative deal models - collaborative joint ventures and incentivising investmentsHow to partner with tech firms or leverage their IP or dataHow can your business achieve benefits while reducing risk?Thanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

In this episode of The Roadmap, our technology experts Vik Khurana and Rob Powell focus on how to approach engaging software as a service (SaaS) suppliers from a customer’s perspective, including – crucially – how to ultimately minimise risk to your business.This is particularly aimed at those who would like to know:What is meant by SaaS?How should you as a customer approach SaaS deals?What, if anything, is negotiable?What are your key risk areas?A proportionate approach – contract value vs. business/data valueThanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

Following our previous The Roadmap episode on why digital transformations fail, we continue the discussion on “failure”. Associate Rob Powell and technology litigation partner Anna Cook provide insight into a litigator’s view on why IT projects (big and small) typically go wrong. This episode is aimed at those who would like to know:Which parts of an IT contract are most likely to give rise to a dispute between the parties and why? More importantly (and positively) how, if the worst does happen, can advisors ensure a wronged party can be in the best position possible to bring a claim and be compensatedThanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

In this episode of The Roadmap, Bristows’ technology law podcast, we hear partners Vik Khurana and Angela Fouracre discuss "failure”.This episode is aimed at those who would like to know:Why do digital transformation projects fail?What can advisors do to make success more likely?What are the right tools to use to keep things on the right track?In the next episode, our experts will be exploring the initial steps to take in a dispute and what kinds of losses you can recover on a failed digital transformation project - stay tuned!Thanks for listening!If you have any feedback, questions or comments, please email us at theroadmap@bristows.comFind all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod