COMPLY: The Marketing Compliance Podcast

COMPLY is turning 2! To celebrate, we have pulled together a compilation of some of our favorite moments from the last couple of years so that we could highlight some of the many great speakers that we have had on the show.In today’s podcast, our guests will share their insights on the following:How taking a look at past enforcement actions can help you shore up your compliance program.What the growth of the CFPB means for future enforcements.Why training and ongoing discussions with your team matter when building a culture of compliance.The importance of organizations proactively taking extra steps to protect consumers.The importance of having an automated RegTech solution in place to ensure both compliance and brand protection.Show NotesBuilding, Evolving, and Automating Fintech Marketing Compliance with Ethan Singleton: https://performline.com/blog-post/episode-41-building-evolving-and-automating-fintech-marketing-compliance/CFPB Complaints, Enforcements, & Navigating New Compliance Challenges with Melissa Baal Guidorizzi: https://performline.com/blog-post/episode-38-cfpb-complaints-enforcements-navigating-new-compliance-challenges/Building a Culture of Compliance with Faraz Rana: https://performline.com/blog-post/episode-28-building-a-culture-of-compliance-with-faraz-rana/UDAAP Compliance Trends and Best Practices Pt. 1 with James Kim: https://performline.com/blog-post/episode-25-udaap-compliance-trends-and-best-practices-pt-1/The Top UDAAP Compliance Issues Across Published Content with Michael Gibney: https://performline.com/blog-post/episode-22-the-top-udaap-compliance-issues-across-published-content/Why Banks are Investing in Marketing Compliance Technology Blog: https://performline.com/blog-post/why-banks-are-investing-in-marketing-compliance-technology/Consumer Complaint and Compliance Trends for Bank-Fintech Partnerships Infographic: https://content.performline.com/infographic/consumer-complaint-compliance-trends-bank-fintech-partnershipsConnect with me, Rhonda: https://www.linkedin.com/in/rhonda-mcgill/

Fintech Meetup provides an opportunity for the fintech industry to connect and collaborate to shape the future of fintech. PerformLine and FS Vector were both in attendance and had a birds-eye view of this event and were able to glean some great takeaways for us to share with our listeners.In today’s COMPLY Podcast episode, I am joined by Ethan Singleton, Principal at FS Vector, and Alex Morris, Sr. Account Executive at PerformLine, where we will chat about:BaaS partnerships—is there light at the end of the tunnel?The growing fintech community and the blooming collaborationsCompliance still matters!Regulators support innovation while warning about consumer protectionShow Notes:Ethan's Debut COMPLY Podcast Episode: https://performline.com/blog-post/episode-41-building-evolving-and-automating-fintech-marketing-compliance/Why Banks are Investing in Marketing Compliance Technology Blog: https://performline.com/blog-post/why-banks-are-investing-in-marketing-compliance-technology/Learn more about FS Vector: https://fsvector.com/Connect with Ethan Singleton: https://www.linkedin.com/in/ethan-singleton-esq/Connect with Alex Morris Jones: www.linkedin.com/in/alex-morris-jones/Connect with me, Rhonda: https://www.linkedin.com/in/rhonda-mcgill/

Each year, PerformLine conducts a survey of marketing compliance professionals throughout the consumer finance industry to provide insights into the current state of marketing compliance in various organizations, their challenges, and future expectations. It aims to help organizations benchmark their compliance practices and identify areas for improvement.In this sneak peek, we discuss:Key data points and takeaways from the reportThe most consistent and inconsistent data points year over yearInsights on how marketing and compliance teams are collaboratingShow Notes:Marketing Compliance Resource Library: https://content.performline.com/marketing-compliance-resource-libraryConnect with Gianna: https://www.linkedin.com/in/gianna-kennedy/Connect with me, Rhonda: https://www.linkedin.com/in/rhonda-mcgill/

There has been a shift in how regulators are approaching regulation of BaaS and FinTech’s.  As enforcement actions continue to increase, having a well prepared compliance program in place is important now more than ever.In today’s COMPLY Podcast episode, I am joined by Ethan Singleton, Principal at FS Vector where we will chat about:Regulation in a new age of fintechsHow banks and fintechs can apply what they have learned from regulatory actionsHow to know when the time is right to get out of spreadsheets and into a technology solutionThe cost of not having a monitoring process in place (and it's not just monetary)Show Notes:Marketing Compliance Enforcement Actions Stats & Themes: 2H 2023: https://bit.ly/3uJGVKKWhy Banks are Investing in Marketing Compliance Technology Blog: https://bit.ly/3w9Lgr1Learn more about FS Vector: https://fsvector.com/Connect with Ethan Singleton: https://www.linkedin.com/in/ethan-singleton-esq/Connect with me, Rhonda: https://www.linkedin.com/in/rhonda-mcgill/

In today's dynamic compliance landscape, marketing compliance remains an overlooked realm within banks and fintechs. The potential solution? Increased collaboration and representation at industry conferences, along with more fintech participation.In this COMPLY Podcast episode, I'm joined by Alex Morris, Senior Account Executive at PerformLine, where we chat about:The need for more marketing compliance resources and content at consumer finance industry conferencesChallenges faced by compliance teams who need to do more with lessThe crucial role technology plays in scaling consumer finance offeringsHeightened enforcement actions and higher standards in marketing compliance education in 2024Show Notes:Webinar: Strengthening Bank-Fintech Partnerships with Compliance:Building an Efficient and Compliant Ecosystem in Banking & Fintech:Why Banks are Investing in Marketing Compliance Technology: Connect with Alex Morris Jones: www.linkedin.com/in/alex-morris-jones/Connect with me, Rhonda: www.linkedin.com/in/rhonda-mcgill/

2024 is already shaping up to be an unprecedented year that will continue to be filled with regulatory and compliance pressures including increased rulemaking, examinations and enforcement. As we enter what is sure to be yet another busy year in the regulatory space, regulators are gearing up to ensure that consumer protection continues to be the focus of their ever-growing agenda.Today's episode is part 2 of a discussion featuring CFPB alumni Gary Stein and Melissa Baal Guidorizzi, where they discuss:Recent CFPB Rulemaking ActivitySteps you can take now to get ahead of regulatory scrutinyLooking ahead at rulemaking for 2024Will the upcoming election impact operations at the CFPB?Show Notes[Part 1] COMPLY Podcast Episode 38: CFPB Complaints, Enforcements, & Navigating New Compliance Challenges: https://performline.com/blog-post/episode-38-cfpb-complaints-enforcements-navigating-new-compliance-challenges/Expert Insights: The CFPB’s Impact in 2023 and Beyond: https://bit.ly/4aE8OUZ2023 Complaint Risk Signal Report: https://bit.ly/3tFDCDY2H 2023 Marketing Compliance and Enforcement Actions Quarterly Review: https://bit.ly/3H7WfniConnect with John: https://www.linkedin.com/in/johnzanzarella/Connect with Gary: https://www.linkedin.com/in/gary-stein-7b7337/Connect with Melissa: https://www.linkedin.com/in/melissa-baal-guidorizzi-047263a/Connect with me, your new COMPLY Podcast host, Rhonda: https://www.linkedin.com/in/rhonda-mcgill/

Facing another record-breaking year of consumer complaints in 2023, the consumer finance industry faces a pivotal crossroads. This surge, along with intensified rulemaking and enforcement activities from the CFPB, signals unprecedented regulatory and compliance pressures.Today's episode is part one of a discussion featuring CFPB alumni Gary Stein and Melissa Baal Guidorizzi, where they discuss:Consumer complaint trends in 2023 and factors that led to the record volumeLeveraging consumer complaint data for internal compliance processesRecent enforcement action numbers and the impact they have for the CFPBHow CCOs can navigate new challenges in 2024Show Notes:Expert Insights: The CFPB’s Impact in 2023 and Beyond: https://bit.ly/4aE8OUZ2023 Complaint Risk Signal Report: https://bit.ly/3tFDCDY2H 2023 Marketing Compliance and Enforcement Actions Quarterly Review: https://bit.ly/3H7WfniConnect with John: https://www.linkedin.com/in/johnzanzarella/Connect with Gary: https://www.linkedin.com/in/gary-stein-7b7337/Connect with Melissa: https://www.linkedin.com/in/melissa-baal-guidorizzi-047263a/Connect with me, your new COMPLY Podcast host, Rhonda: https://www.linkedin.com/in/rhonda-mcgill/

If you missed our session at Money20/20 this year on The New Era of Banking Efficiencies, you’re in luck. Today’s episode is the second part of that discussion featuring PerformLine’s CEO and Founder Alex Baydin, Harsha Ragunath, Head of Product Compliance at Stripe, and Babette Reynolds, Head of the Enterprise Compliance Program Office at Truist.During today’s episode, they discuss:The prevailing industry theme of prioritizing efficient and profitable growth over growth at any cost, and the crucial role technology plays in achieving more with less.The significance of leveraging advanced technology, such as PerformLine, to enhance the efficiency of compliance teams, and how this strategic use of technology facilitates the transition of top performers from task-oriented roles to thought leaders within the organization.And finally, the discussion ends with the guests sharing their predictions regarding the future of technology in the compliance and risk sector.Show Notes:PerformLine at Money20/20 USA 2023, The New Era of Banking Efficiencies Recording: https://bit.ly/47AqbE6Consumer Complaint and Compliance Trends for Bank-Fintech Partnerships Infographic: https://bit.ly/49XEjJ0Why Partner Banks Love PerformLine for Marketing Compliance Blog: https://bit.ly/4acvifBWhy Banks are Investing in Marketing Compliance Technology Blog: https://bit.ly/3QTpRcg5 Signs It’s Time To Invest In A Marketing Compliance Software: https://bit.ly/3MHGKFx

If you missed our session at Money20/20 this year on The New Era of Banking Efficiencies, you’re in luck. Today’s episode is the first part of that discussion featuring PerformLine’s CEO and Founder Alex Baydin, Harsha Ragunath, Head of Product Compliance at Stripe, and Babette Reynolds, Head of the Enterprise Compliance Program Office at Truist.During today’s episode, they discuss:The role of fintechs in compliance & collaboration, and how Stripe's compliance team collaborates cross-functionally to ensure compliance in product design and development; and acts as a communication bridge to facilitate discussions between fintech features and partner banks' compliance.The current transformation that Truist, and many other large banks, are undergoing right now to automate a lot of the risk and compliance functions, especially as they pertain to their fintech partnerships.And finally, the group speaks to the issued guidance earlier this year from the Fed, FDIC, and the OCC, which noted that banks are accountable for the risk management of third-party providers and how both fintechs and partner banks can go about vetting potential partners to align on compliance requirements.Show Notes:PerformLine at Money20/20 USA 2023, The New Era of Banking Efficiencies Recording: https://bit.ly/47AqbE6Consumer Complaint and Compliance Trends for Bank-Fintech Partnerships Infographic: https://bit.ly/49XEjJ0Why Partner Banks Love PerformLine for Marketing Compliance Blog: https://bit.ly/4acvifBWhy Banks are Investing in Marketing Compliance Technology Blog: https://bit.ly/3QTpRcg5 Signs It’s Time To Invest In A Marketing Compliance Software: https://bit.ly/3MHGKFxConnect with Ashley “AC” Cianci: https://www.linkedin.com/in/ashley-cianci/

This COMPLY Podcast episode is part three of a discussion between Rhonda McGill, PerformLine's Senior Director of Client Success, and Kimberly Monty Holzel and Courtney Hayden from Goodwin as they take a deep dive into recent marketing compliance enforcement actions and share their advice for getting ahead of regulatory scrutiny.Listen as they discuss:Why public CFPB enforcement actions are down in recent yearsEnforcement action expectations on both the federal and state level for the rest of 2023 + 2024Marketing compliance best practices and takeawaysShow Notes:2023 Complaint Risk Signal Report: https://bit.ly/3R31qdZMarketing Compliance Insights from Recent Enforcement Actions: https://bit.ly/3PS4lnWTop Marketing Compliance Enforcement Actions 1H 2023: https://bit.ly/3Fl137N5 Signs It's Time To Invest In A Marketing Compliance Software: https://bit.ly/3MHGKFxConnect with Rhonda: https://www.linkedin.com/in/rhonda-mcgill/Connect with Kimberly: https://www.linkedin.com/in/kimberly-monty-holzel/Connect with Courtney: https://www.linkedin.com/in/haydencourtney/Connect with Ashley “AC” Cianci: https://www.linkedin.com/in/ashley-cianci/

This COMPLY Podcast episode is part 2 of a discussion between Rhonda McGill, PerformLine's Senior Director of Client Success, and Kimberly Monty Holzel and Courtney Hayden from Goodwin as they take a deep dive into recent marketing compliance enforcement actions and share their advice for getting ahead of regulatory scrutiny. Listen as they discuss:What dark patterns are and some examplesA notable enforcement action against a large organization for engaging in dark patternsTips for avoiding dark pattern compliance issuesShow NotesSandhya Brown of the FTC on Dark Patterns: https://bit.ly/47bQjoaMarketing Compliance Insights from Recent Enforcement Actions: https://bit.ly/3PS4lnWTop Marketing Compliance Enforcement Actions 1H 2023: https://bit.ly/3Fl137NConnect with Rhonda: https://www.linkedin.com/in/rhonda-mcgill/Connect with Kimberly: https://www.linkedin.com/in/kimberly-monty-holzel/Connect with Courtney: https://www.linkedin.com/in/haydencourtney/Connect with Ashley "AC" Cianci: https://www.linkedin.com/in/ashley-cianci/

This COMPLY Podcast episode is part one of a discussion between Rhonda McGill, PerformLine's Senior Director of Client Success, and Kimberly Monty Holzel and Courtney Hayden from Goodwin, as they take a deep dive into recent marketing compliance enforcement actions and share their advice for getting ahead of regulatory scrutiny.Listen as they discuss several enforcement actions and trends, including:Fair lending and redlining in mortgage and beyondFDIC misrepresentation by fintechsShow Notes:Quick Tips for Fair Lending Compliance: https://bit.ly/3QiTGnMMarketing Compliance Insights from Recent Enforcement Actions: https://bit.ly/3PS4lnWTop Marketing Compliance Enforcement Actions 1H 2023: https://bit.ly/3Fl137NConnect with Rhonda: https://www.linkedin.com/in/rhonda-mcgill/Connect with Kimberly: https://www.linkedin.com/in/kimberly-monty-holzel/Connect with Courtney: https://www.linkedin.com/in/haydencourtney/Connect with Ashley "AC" Cianci: https://www.linkedin.com/in/ashley-cianci/

This week I sat down with a special guest, Christina Tetreault, with the California DFPI, to discuss: How partnerships between traditional banks and BaaS providers benefit both partiesThe measures these institutions can take to ensure they meet regulatory requirements when offering banking services through a third-party providerAnd how the California DFPI is taking a proactive approach focused on understanding your business to address potential challenges in the financial sectorShow Notes: May 2022 CFPB Circular on FDIC Insurance: https://bit.ly/3RId6TYCA DFPI Meeting Intake Form: https://bit.ly/46dOvepCA DFPI Chime Financial Settlement Agreement: https://bit.ly/3LNSKoCConnect with Christina Tetreault: https://www.linkedin.com/in/christinatetreault/Connect with Ashley “AC” Cianci: https://www.linkedin.com/in/ashley-cianci/

This week, I sat down with our Content Marketing Manager here at PerformLine, Gianna Barrere, to discuss our annual Complaint Risk Signal Report. Listen as Gianna and I discuss:The background of the report, the importance of consumer complaints, and how they are used by the CFPB to regulate financial institutionsKey topics and a few interesting takeaways the report covers this yearGuidance on how organizations can establish a process for monitoring these complaints in the database systemBest practices for how to implement monitoring of marketing communications for compliance with regulations effectivelyFinally, we share how you can access the report and give a rundown of the additional content pieces coming out this quarter that you can look forward toShow Notes:[Exclusive First Access] CFPB Complaint Risk Signal Report: https://bit.ly/3rqMs7tCFPB Consumer Complaint Database Cheat Sheet: https://bit.ly/3rfU8JRSubscribe to our content: https://bit.ly/45ZkoqvConnect with Gianna Barrere: https://www.linkedin.com/in/gianna-barrere/Connect with Ashley "AC" Cianci: https://www.linkedin.com/in/ashley-cianci/

This week I sat down with our SVP of Sales here at PerformLine, John Zanzarella, to discuss the Benefits of Automating your Marketing Compliance Processes. Listen as John and I discuss:Some of the key concerns that keep marketing compliance professionals up at nightThe specific industry trends and regulatory changes that have heightened these concerns in recent timesHow automation can play a role in addressing these compliance challengesSome real-world success stories of organizations that have benefited from automating their marketing compliance processesShow Notes: Subscribe to the Regulatory Roundup: https://bit.ly/45Zkoqv5 Signs It's Time To Invest In A Marketing Compliance Software: https://bit.ly/3Ps1hjpStride Bank Customer Story: https://bit.ly/3r9mkhaUsing Performline to Monitor Web Pages and Social Media Posts from 200+ Partners: https://bit.ly/484rqfqConnect with John Zanzarella: https://www.linkedin.com/in/johnzanzarella/Connect with Ashley "AC" Cianci: https://www.linkedin.com/in/ashley-cianci/

This week I sat down with our Senior Director of Client Success here at PerformLine, Rhonda McGill, to discuss the state of mortgage marketing compliance. This month we hosted our quarterly roundtable with compliance leaders in this space, and during today's episode Rhonda and I sat down to discuss some key takeaways from that event, including: The ongoing complications with manual compliance review of loan officersThe increased risk of loan officers seeking additional revenue from affiliate partnerships due to the interest rate market, and what compliance teams can do to mitigate this riskCompliance Concerns with Loan officers adopting group names (or “team names”) for branding and how to address the regulatory scrutiny around theseThe ever-popular topic of monitoring loan officers across social media, specifically the new platform ThreadsAnd finally, remote work policy requirements that are being issued by states and how compliance teams can proactively address these.Show NotesTips for Effective Collaboration Between Marketing and Compliance Teams: https://bit.ly/3Pa7ejNSocial Media Compliance Checklist for Loan Officer Training and Oversight: https://bit.ly/3srXvxqCOMPLY Mortgage Industry Roundtable: https://bit.ly/47PH8uDConnect with Rhonda McGill: https://www.linkedin.com/in/rhonda-mcgill/Connect with Ashley “AC” Cianci: https://www.linkedin.com/in/ashley-cianci/

This week’s podcast features a special guest, Faraz Rana, Founding Team Member and Former Chief Legal Officer at Bread and current Co-Founder and CEO of Affinity. During today's episode, we sit down with Faraz to discuss building a culture of compliance, including:What the compliance team and processes looked like during his time at BreadHow he prioritized what needed to be done to build this true culture of complianceHow technology can be an integral part of the compliance process, especially as it pertains to automating and scaling this functionAnd finally, some top tips for fintech listeners as it pertains to their compliance programs and readying them for bank partnershipsShow Notes:Fintech-Partner Bank Relationships: Regulatory Roles & Responsibility: https://bit.ly/3QrxLeEFinTech Compliance: What You Need to Know: https://bit.ly/3YAapFLPartner Banks: Marketing Compliance Trends You Need to Know: https://bit.ly/3OHsrCnConnect with Faraz: https://www.linkedin.com/in/faraz-rana-502874a/Connect with Ashley: https://www.linkedin.com/in/ashley-cianci/

This week’s podcast features a very special guest, Sandhya Brown, Assistant Director in the Division of Financial Practices at the FTC. This past year, the FTC issued their staff report on dark patterns (“Bringing Dark Patterns to Light”) and also brought a number of cases involving dark patterns: Credit Karma, Epic Games (Fortnite), and Vonage, to name a few. They’ve also initiated rulemakings in a few areas related to dark patterns – in particular, junk fees and click-to-cancel. Listen as she talks about the staff report, key aspects of the cases they brought, the rulemaking proposals, and tips for compliance.Show Notes:Minimizing UDAAP Compliance Risk: Expert Insights How to Navigate Marketing Compliance in 2023: Expert Insights UDAAP and Fair Lending Compliance: A Simple 2-Step Approach

This week’s podcast is the second part of a conversation between four industry experts—James Kim from Troutman Pepper, Brian Serafin from Weiner Brodsky Kider PC, Pia Thompson from lawesomeGC,  and Rhonda McGill from PerformLine. Today they continue their discussion on  UDAAP. Topics on today's episode include:How to avoid common UDAAP pitfallsMitigating UDAAP compliance risk in marketing materialsDeveloping effective UDAAP compliance programsShow Notes:The Top UDAAP Compliance Issues Report: https://bit.ly/43lT1FBWatch On Demand – Minimizing UDAAP Compliance Risks: https://bit.ly/45qzuWmUDAAP Resource Library: https://bit.ly/3IAYW1IConnect with Pia Thompson: https://www.linkedin.com/in/pia-thompson/Connect with James Kim: https://www.linkedin.com/in/jameskim99/Connect with Brian Serafin: https://www.linkedin.com/in/brian-serafin-23297620/Connect with Rhonda McGill: https://www.linkedin.com/in/rhonda-mcgill/

This week’s podcast is the first part of a conversation between four industry experts—James Kim from Troutman Pepper, Brian Serafin from Weiner Brodsky Kider PC, Pia Thompson from lawesomeGC, and Rhonda McGill from PerfomLine. Today they discuss their unique insights on compliance with Unfair, Deceptive, or Abusive Acts or Practices (UDAAP). Listen as they discuss: Background on UDAAPCompliance risks to be aware of as it pertains to UDAAPTheir takes on the CFPB's policy statement on abusive acts and practicesShow Notes:The Top UDAAP Compliance Issues ReportWatch On Demand: Minimizing UDAAP Compliance RisksUDAAP Resource LibraryConnect with James Kim: https://www.linkedin.com/in/jameskim99/Connect with Brian Serafin:  https://www.linkedin.com/in/brian-serafin-23297620/Connect with Pia Thompson: https://www.linkedin.com/in/pia-thompson/Connect with Rhonda McGill: https://www.linkedin.com/in/rhonda-mcgill/