Behind The Click Podcast | E-commerce and Leadership

Welcome to Behind the Click, powered by the ⁠E-commerce Berlin Expo.What happens when shopping stops being just a transaction and starts becoming a community? Live commerce is growing fast, and it's moving far beyond collectibles. So what can retailers actually learn from the communities forming around the people selling?In this episode, host Janine Vanessa Heinrich sits down with Isabell Weiser, General Manager Germany at Whatnot, the fastest-growing live shopping marketplace, to explore why live commerce is taking off in categories like fashion, beauty, and jewelry, and how Whatnot builds trust, community, and loyalty at scale.Follow for more: ■ ⁠YouTube⁠ ■ ⁠LinkedIn⁠ ■ ⁠Instagram⁠ ■ ⁠Facebook⁠ ■ ⁠Twitter⁠

Welcome to Behind the Click, powered by the ⁠E-commerce Berlin Expo.A 100-year-old company, a global corporation, and a small startup. On the outside, they look completely different, but behind the scenes they're often struggling with exactly the same things. So why do the same operational problems keep showing up everywhere, and can AI finally help us solve them?In this episode, host Janine Vanessa Heinrich sits down with Dr. Oliver Dlugosch, Chief Commercial Officer & Co-Founder of GeneralMind, which helps Germany's largest companies automate their supply chains with AI. He is also the former COO and Co-Founder of Razor Group, where he helped bring more than 300 e-commerce businesses under one roof.Follow for more: ■ ⁠YouTube⁠ ■ ⁠LinkedIn⁠ ■ ⁠Instagram⁠ ■ ⁠Facebook⁠ ■ ⁠Twitter⁠

Welcome to Behind the Click, powered by the ⁠E-commerce Berlin Expo.Before eBay and live streams, there were auction houses - an object, a story, a crowd, and someone deciding they wanted it more than anyone else. Live commerce is bringing that energy back into e-commerce, and it's growing faster than most people realize.In this episode, host Janine Vanessa Heinrich sits down with Dr. Lara Day, Head of eBay Live Germany, who spent years working in the art and luxury collectibles industry before bringing one of the oldest forms of selling into the digital age.Follow for more: ■ ⁠YouTube⁠ ■ ⁠LinkedIn⁠ ■ ⁠Instagram⁠ ■ ⁠Facebook⁠ ■ ⁠Twitter⁠

Welcome to Behind the Click, powered by the ⁠E-commerce Berlin Expo.Most people spend their careers building one company from scratch. Today's guest has done it again and again - but this episode isn't about launching something new. It's about something harder: taking a company with 20+ years of history and helping it move at the speed of a startup.In this episode, host Janine Vanessa Heinrich sits down with Alexander Holzknecht, Managing Director of Caseking, to talk about scaling businesses, why great marketing can never fix a bad assortment, and why the most human parts of business are the ones worth protecting as everyone races to automate.Follow for more: ■ ⁠YouTube⁠ ■ ⁠LinkedIn⁠ ■ ⁠Instagram⁠ ■ ⁠Facebook⁠ ■ ⁠Twitter⁠

Welcome to Behind the Click, powered by the ⁠E-commerce Berlin Expo.AI agents are no longer just helping people shop, they're starting to shop for them. And that changes everything for merchants, platforms, and consumers alike. So what does it actually take to stay trusted, relevant, and ahead of the curve in this new era of commerce?In this episode, host Janine Vanessa Heinrich sits down with Jovan Protić, Co-CEO of idealo Internet GmbH, one of Europe's top price comparison platforms and a former AI fellow who spent 9 months immersed in Silicon Valley's AI ecosystem, to explore why trust is becoming the new currency of commerce and how idealo is positioning itself at the center of it.From his early days being "massaged" into a chief digital officer role during the digital transformation era, to proactively betting on AI today, Jovan explains why European companies are still experimenting while Silicon Valley is already scaling, why agentic commerce is far more complex than it sounds, and why trusted intermediaries like idealo may become more necessary, not obsolete in an AI-driven world.They explore what idealo's ChatGPT app integration is really about, how fraudulent shops are making data quality a matter of consumer safety, why brand power will matter more than ever when AI agents are doing the buying, and what it actually means to build a culture where employees proudly say "I used AI to deliver this."🟠 Interested in being a guest on our podcast? Reach out to us at [email protected] for more: ■ ⁠YouTube⁠ ■ ⁠LinkedIn⁠ ■ ⁠Instagram⁠ ■ ⁠Facebook⁠ ■ ⁠Twitter⁠