We talk a lot about art and culture on this show, so I wanted to bring on one of my neighbors today, Andrew Wasilewski who is cofounder of The Faight Collective - a space that’s become a quickly growing platform for art and music in San Francisco. I hope that by listening to Andrew you can be inspired to use your space as a catalyst for culture - wherever you are in the world.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

What could it look like to work together to help an entire community become more hospitable and thrive together? Today, we're hearing a case study in doing this well from Chuck Davison, President & CEO of Visit SLO CAL - who built a groundbreaking, comprehensive program that successfully empowered local businesses in hospitality and beyond to provide welcome guests and encourage more travel to their destination.Follow Chuck on LinkedInLearn more about SLO CAL WelcomeVisit the SLO CAL websiteFollow SLO CAL on LinkedIn Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Few people are more iconic in the world of hospitality than Ian Schrager. Initially rising to fame as the co-owner and co-founder of Studio 54 in New York, Ian went on to found Morgans Hotel Group, then Public Hotels, then EDITION in partnership with Marriott. In this episode, we're talking with Adam Wallace, CEO of Spherical, about what it was like to work with him. There are lessons here for all of us on marketing, opening hotels, and creating a remarkable guest experience.Listen to our other episodes with Adam:The Hotel Culture I Experienced That Cared For People, Enabled Innovation & Earned Media AttentionThe Problem With Marriott and HyattJoin in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

What's going on in the world of hotel brands today? Joining us today to answer that question is Dorothy Dowling, Managing Director at Horwath and previously Chief Marketing Officer at BWH Hotel Group, where she oversaw the group's 18 brands during her 17 years in leadership roles there. In this episode, you'll learn both the challenges and opportunities she's seen in the world of hotel brands - and where she would focus if she were starting a new brand from scratch today.Follow Dorothy on LinkedIn hereWatch our entire conversation on YouTube hereJoin in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Within the hospitality ecosystem, there are a lot of ways you can build an interesting company - so what has the most opportunity? Bashar Wali is one of the most recognized names in hospitality because he's done it all - as a leading operator, investor, and hotel branding expert that 180,000 people follow on LinkedIn alone. In this episode, Bashar shares where he's focused today.Follow Bashar on LinkedInFollow Bashar on TwitterFollow Bashar on InstagramFollow Bashar on FacebookFollow Bashar on TiktokVisit Bashar's websiteJoin in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Nathan Woods, Head of Marketing and Brand at Bolt Farm Treehouse, shares his journey from track and field events to consumer packaged goods to hospitality. He discusses how his experience in building customer connections and brand growth in his previous roles now fuels his innovative approach to hospitality. You'll learn how Nathan applies direct-to-consumer strategies to enhance guest experiences and drive growth at Bolt Farm Treehouse, a unique retreat that blends luxury with nature. This conversation offers valuable lessons on leveraging cross-industry insights and the importance of direct customer engagement in hospitality.Follow Nathan on LinkedInFollow Nathan on X (Twitter)Learn more about Bolt Farm TreehouseFollow Bolt Farm Treehouse on InstagramFollow Bolt Farm Treehouse on Facebook Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we're learning from Harsha L'Acqua, the founder of Saira Hospitality, about the power of giving and generosity.Harsha shares how her upbringing and her father's work with Mother Teresa shaped her mindset around giving to others, and we discuss the importance of creating opportunities and equality in the world through hospitality today.Follow Harsha on LinkedInLearn more about Saira HospitalityLearn more about "The Social Credit Card"Donate to Saira HospitalityJoin in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

I'll never forget the first time I heard our guest today, Brigette Harenda, President of B&Co. It was about a decade ago, and she was at a conference recounting the story of creating the Iron Horse Hotel - which I found fascinating because she became a hotel owner almost by accident during the Great Financial Crisis of 2008 - and has created hit after hit in hospitality since then.In this episode, you'll learn why you should care about branding, why it's much more than you might think it includes - and the process she uses to help hospitality providers create a brand and guest experience that stands out, creates loyalty, and inspires people to tell others - all of which, of course, helps your business thrive. Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

How can art and creativity transform travel and guest experiences? Teresa Muk, Head of Brand and Strategic Marketing at Swire Hotels, joins us to answer this question today. Teresa joined us yesterday to discuss a recent activation they're doing across their hotels, and I wanted to bring her back on the show to talk more about this topic that presents an opportunity for all of us.Learn more about the 'Encounters Across Cultures' activation at The House Collective by Swire HotelsListen to Teresa discuss this: Encounters Across Cultures: How We Combined Art, Technology & Travel - Teresa Muk, Swire HotelsFollow Teresa on LinkedInFollow Teresa on InstagramJoin in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

I love how art can enhance hospitality and the travel experience, and in this episode, Teresa Muk, Head of Brand and Strategic Marketing at Swire Hotels, explains the latest activation they've done at their luxury hotel collection, The House Collective.The project we're discussing today is called 'Encounters Across Cultures', and it's being hosted in four cities: Hong Kong, Shanghai, Chengdu, and Beijing. It features artists using biometric data to create music and art that reflect each city's character. These installations will be displayed in The House Collective's hotels through early next year to showcase the blend of art, technology, and culture and celebrate the return of travel post-pandemic.I found this quite impressive and think it will inspire you to think about how art can play a role in the way you provide hospitality.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Study after study is showing travelers today want nature-focused hospitality experiences, but how exactly do you design and create these? Joining us today to answer this question is Scott LaMont, CEO of EDSA, a firm that focuses on creating these around the world. In this episode, you'll hear about landscape architecture, something called "deconstructed hospitality" and how this can look through a case study of a project they did recently. There are lessons here for all of us about how to design exciting new experiences for our guests.Follow Scott on LinkedInLearn more about EDSALearn more about Naviva, a Four Seasons resortJoin in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Tracy Prigmore is a hotel owner, operator, and developer. You may know her from She Has a Deal - which includes a pitch competition but is much more. In this episode, you’ll hear about Tracy's recent conversations with hospitality leaders, the importance of fostering mentor relationships, overcoming barriers in the industry, taking calculated risks, the power of peer learning, and the importance of financial literacy. From her personal story to her work today, Tracy will get you fired up by what can happen when we work together in hospitality. Follow Tracy on LinkedIn Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

If you’ve created a great hospitality business, you should make as much money as you can because that will fund everything else you do - from designing and delivering a great guest experience to paying your teams well to allowing you to expand and serve more people. To help you understand some of the opportunities here, we’re going to learn from Thibault Catala, who started his career in revenue management at companies such as Four Seasons and IHG before moving into investment management and advisory work as the co-founder and Chief Operating Officer of Vertell Asset Management. In this episode, you’re going to learn about the opportunity in revenue management and strategy today, the role of operations in hospitality, optimizing your tech stack, the surprising northstar metric to track for high performance - and much more.Follow Thibault on LinkedInLearn more about Catala ConsultingJoin in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

My parents work in ministry, and I grew up in a home where I always saw them giving to others. Something I've been thinking a lot about recently is how to take care of the people in our world who take care of others. It turns out there was someone in the Hospitality Daily community, Nathan LaGrange, who cares deeply about this. Nathan is the Executive Director of Oasis Rest International, and he and I had the chance to connect recently to discuss this and what he's doing at Oasis. In this episode, you'll hear more about this - and what he's learned about taking care of the people who take of others in our world. Connect with Nathan on LinkedInLearn more about Oasis Rest InternationalWatch our conversation on YouTube for bonus content on this topicJoin in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

A lot of the most creative elements of hospitality have been damaged by those who don’t recognize the value of branding and providing distinctive hospitality - but this actually might create an opportunity for you. In this episode, Spherical Founder and CEO Adam Wallace explains what he has seen over the past few decades working with some of the most innovative hotel brands and the opportunity he sees for all of us to stand out, be different, and succeed today.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

How can hotels provide unique, reliable experiences to more people while remaining profitable?Joining us today to answer that question is Rami Zeidan. Rami drew from his experience in investment banking and hotel development at companies such as Deutsche Bank, Starwood Capital Group, and Sydell Group to found Life House in 2017 after spotting an opportunity that many hospitality entrepreneurs were missing - and that was to empower hotel owners to run profitable independent hotels through technology and streamlined operations. A lot of people talk about this, but few execute this in as comprehensive way as Rami and his teams do - and in this episode, you’ll see this as we cover everything from his personal motivation to start the company to the role of real estate in hospitality to thinking as a “product designer” to the opportunity he sees to make transformative hospitality accessible to more people.  Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Can hotels be more than just a place to stay? Can hospitality become a driving force for the renewal of places and catalysts for community engagement? Join us as we explore this with Kara Bartelt, General Manager at The Hoxton, Downtown LA.In this conversation, you'll hear what it looks like to provide hospitality and contribute to revitalization on many different levels. You'll learn about the power of adaptive reuse of historic buildings and how projects like these are reshaping places like downtown Los Angeles and benefiting local economies and cultures. Kara invests a lot of time into thinking about and acting as a catalyst for change in this area, and you'll learn a lot about the potential here for all of us.Links:Follow Kara on LinkedInLearn more about The Hoxton, Downtown LAListen to our other episodes on communityJoin in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Richard Fertig is the Founder and Chief Investment Officer of Stomp Capital and in this episode, shares the lesson that billionaire investor Steve Schwarzman shared with him when he was the first person recruited into Blackstone's Alternative Asset Management group early in his career. You'll hear what's going on in the investment landscape today, thoughts on mitigating risk and identifying opportunities, stories of anticipating market trends and creating value in investments, as well as what might be ahead for the hospitality industry. This show is not investment advice, and in full disclosure, I'm an investor in Stomp Capital's fund, but I've learned so much from Richard over the years and think you'll find his observations insightful wherever you are in the hospitality ecosystem.Links: Follow Richard on LinkedInLearn more about Stomp CapitalVisit Richard's YouTube channelRead: How a former globe-trotting hedge fund manager now provides bespoke hospitalityListen: Sparking Creativity through Travel: The Power of InspirationListen: What I Learned Traveling EuropeJoin in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Rachel Humphrey, founder of the Women in Hospitality Leadership Alliance and principal at DEI Advisors, delves into her diverse career journey, from being a trial lawyer to transitioning to the hospitality industry. You'll learn about the importance of collaboration among mission-driven organizations in hospitality, how alliances can amplify efforts and achieve greater results, and the power of diversity in creating representative leadership within hospitality today.Learn more about the Women in Hospitality Leadership AllianceFollow Rachel on LinkedInJoin in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Lots of hospitality providers talk about serving their community, but few go as far as the organizations we're going to be talking about today: Saira Hospitality, the LeBron James Family Foundation, and Graduate Hotels. In this episode, you'll hear from Graduate Hotels president Kevin Osterhaus about a project they did together and the opportunity it shows. Listen to our other episode with Kevin: Investing in Education: The Graduate Academy ProgramListen to more of our episodes on community hereJoin in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality BrandsThis episode is brought to you with support from Sojern. Finding and appealing to travelers online means getting to know them, and that's why first-party data - the information you have about your guests - is so important to providing hospitality today. I teamed up with Sojern to study how hoteliers are using this data to drive revenue and build stronger guest relationships, and you can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger.Join in the conversation on this episode on the Hospitality Daily LinkedIn page here.Subscribe to the Hospitality Daily YouTube channel here.Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands