Fixed Ops Roundtable

Tyler Stephens of Elite EXTRA, an Epicor solution offering industry-leading last-mile logistics software, reveals how dealership parts delivery is quietly costing fixed ops departments wholesale customers they never knew they lost. Here's why that matters right now. Your wholesale customers expect Amazon speed. Today isn't fast enough anymore. More and more, they want it within the hour. And if you can't show them a driver's name, a live map, and a proof-of-delivery photo, they're already buy...

Kaylee Felio spends her days inside the numbers of parts departments, helping managers fix the one line item that quietly bleeds profit all year long. As Sales & Marketing Manager at Parts Edge, she's talked to enough dealerships to know exactly where obsolescence problems actually come from — and why most "solved" problems aren't solved at all. Here's the uncomfortable truth this episode exposes: most dealerships think their obsolescence is "handled." It's not. It's aging. Right now. Whi...

Paul Elliott leads the dealer practice group at Insurance Office of America, where his team has placed over $35 million in premium protecting more than 350 franchised and independent dealerships across the country. If anyone in the industry knows exactly how dealerships bleed money on claims that never had to happen, it's him. The FTC just sent 97 warning letters to dealerships. Yours could already be on that list and you wouldn't know it. 👉 Register for the upcoming Fixed Ops Roundtable Even...

Dave Anderson is the CEO & Co-Founder of Evenflow AI, a scheduling platform that's syncing in real time with dealership DMS systems and posting 20-30% revenue jumps for the stores using it. He's not new to this conversation either — if you were at NADA in Vegas this year, there's a decent chance you already caught his name floating around. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: On this episode of Fixed Ops Roundtable, Dave sits down with Sa...

Andrew Lee has spent 30 years inside the phone lines of dealership service departments, not in a tech lab. He's the Sales VP at AlphaDrive AI, a company started in 1993 by a woman calling customers back after service visits, now trusted by over 1,000 dealerships, including Lithia and Sherwood Ford, one of the largest Ford dealers in Canada. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Right now, your dealership is losing 15% to 30% of its incoming ca...