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The Restoration Playbook Podcast
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The Restoration Playbook Podcast

Author: KnowHow

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What tactics are today's most innovative restoration companies using to build workforces that attract new staff, retain top employees, and get the most out of every worker? The team at KnowHow just decided to ask them!

In this podcast, we sit down with some of the top performers in the restoration industry and ask them how they built a world-class team culture in such a volatile industry. Like everything KnowHow does, we've geared it to be ridiculously actionable, so you can act on your learnings right away.

The restoration industry is too competitive to not be constantly learning. Stand on the shoulders of giants by borrowing the playbook of today's most successful companies. Head to tryknowhow.com to help your staff get ahead.
17 Episodes
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In this episode of the Restoration Playbook Podcast, host Leighton Healey chats with Lory Perizzolo, COO at RCCN DKI, about mastering operations and building an empowered workforce in the restoration industry. Lory recounts his storied career path and shares insights on the importance of clear communication, strategic planning, and fostering a supportive culture. Tune in to learn how to implement operational rigor and drive continuous improvement in your restoration business, straight from one of the best in the business.Hungry for more insights?1. Visit randrmagonline.com to read the fourth article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.Thanks for tuning in!About KnowHow:KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. Learn more at https://tryknowhow.com.
In this episode of the Restoration Playbook Podcast, Leighton Healey interviews Steve Glozik, President of FP Property Restoration. Glozik shares how FP adapted its training for today's workforce and how it builds more competent and confident restorers... all while reducing management stress and improving work-life balance. Hungry for more insights?1. Visit randrmagonline.com to read the third article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.Thanks for tuning in!About KnowHow:KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. Learn more at https://tryknowhow.com.
In this episode of the Restoration Playbook Podcast Leighton Healey interviews Holly Murry, who shares insights into her 28-year journey at FRSTeam, emphasizing the importance of connecting work with meaning. Highlighting personal stories and 'Goosebump Moments', Holly advocates for creating a workplace culture that instills passion and meaning in daily tasks, ultimately leading to a more meaningful work environment, engaged workforce, and stronger employee retention.Hungry for more insights?Visit randrmagonline.com to read "How Purpose-Driven Work Transforms Restoration Businesses" - the second article in a monthly series with R&R Magazine spotlighting leaders in the industry who are attracting and retaining top talent.Get your FREE copy of the Winning With Workers e-book at https://tryknowhow.com/resources/winning-with-workers.html, for a breakdown of all eight transformative principles, featuring case studies from Seaside Restoration, Guarantee Restoration, and more.Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.Subscribe to our socials for more insights into building competent and confident restorers, plus the exciting news coming at the 2024 Restoration Industry Convention next week.During the episode, Holly also mentioned some great resources, including:The Apple Experience by Carmine Gallo, which references FRSTeam's exceptional customer service experienceWhat the Heck is EOS? A Complete Guide for Employees in Companies Running on EOS by Gino WickmanRyan Fish, President of Red Hanger Cleaners, who gave a talk at a FRSTeam conference about "Choosing Hard." Thanks for tuning in!About KnowHow:KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. Learn more at https://tryknowhow.com.
Join Leighton Healey as he sits down with Caleb Brunz, Head Coach, President, and Owner of Paul Davis Restoration of Greater St. Paul and Minneapolis, in the first episode of the "Winning With Workers" series, powered by KnowHow. Caleb shares his insights and firsthand advice on building a stronger, more cohesive team culture in the restoration industry, and we ensure you walk away with actionable advice on how to do the same.In This Episode:Discover what's guided Caleb's leadership journey and business growth—from three to over 120 dedicated professionals.Hear Caleb's top advice for building a stronger culture, and why everyone has one (even if you think you don't!) Uncover the pivotal role of a positive work environment and that "happy people produce more."Learn practical strategies for defining your company's core values, recognizing good work, effectively communicating with your team, and addressing negative influences.Hungry for more insights?Visit randrmagonline.com to read "How to Build a Team That Builds Your Business with Caleb Brunz, Head Coach at Paul Davis Restoration of Greater St. Paul and Minneapolis" - the first in a monthly series with R&R Magazine spotlighting leaders in the industry who are attracting and retaining top talent.Get your FREE copy of the Winning With Workers e-book at https://tryknowhow.com/resources/winning-with-workers.html, for a breakdown of all eight transformative principles, featuring case studies from BluSky Restoration, ATI Restoration, and more.Stay tuned next month, when we'll continue our journey and find out how caring for a worker's whole life works for your bottom line, too, on The Restoration Playbook Podcast.Subscribe to our channel for more insights into building competent and confident restorers.About KnowHow:KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. Learn more at https://tryknowhow.com.
In the final episode of our three-part Winning With Workers conversation, we discuss two more principles that restoration leaders are using to attract and retain top talent. We welcome back Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees. Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0---KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job. Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes and start exceeding standards with KnowHow.To see what KnowHow can do for your workforce, schedule a demo today at tryknowhow.com/get-a-demo
Growing restoration companies report on top-line numbers, but those numbers comprise of thousands of small stories and interactions between staff and customers after a traumatic event. In this episode, Marissa Hoffsteader and Jonathan Dew from Restoration 1 of East Baton Rouge share some of the standout stories they have of going the extra mile for their customers, and what it means about the overall culture of their company. Find Restoration 1 of East Baton Rouge online at https://restoration1ofeastbatonrouge.com/LinkedIn: https://www.linkedin.com/company/restoration-1-of-baton-rouge/Facebook: https://www.facebook.com/R1EBR/The Restoration Playbook Podcast is brought to you by KnowHow, an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job.Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes, and start exceeding standards with KnowHow. To experience the KnowHow difference firsthand, book a demo at www.tryknowhow.com/get-a-demo today!
How do restoration companies attract and retain young workers? This question is the #1 issue keeping leaders up at night, so we got to work answering it.In this episode of the Restoration Playbook Podcast, we sat down with Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Leighton is a renowned keynote speaker, workforce expert and the Co-Author of Winning with Workers. With his vast experience in scaling and managing companies across various industries and franchises, Leighton has seen firsthand the difference a remarkable employee experience has on attraction and retention. Join us as we explore some of the key principles that can transform your workforce and drive success in the restoration industry.“Winning With Workers” acts as a playbook for creating a thriving workforce in restoration and home services companies. Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees. In this second episode of our 3 part series, we dive into three principles: Connect Work to Meaning, Democratize How-To, and Mobilize a Bionic Workforce, and unpack how companies can begin to implement these principles today to revitalize their employee experience and start retaining top talent.Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0
In an industry as demanding as restoration, keeping your team in sync is crucial. But how do you do it? Join us as we talk to Spencer Hicks from CORE by KHI Restoration about creating a culture of open communication, developing internal champions, and paving the way for internal growth and success. Want to connect with Spencer? Find him on LinkedIn here: https://www.linkedin.com/in/spencer-h...Find CORE by KHI there as well: https://www.linkedin.com/company/core...Or visit their website at https://khi-restoration.com/Want to learn more about KnowHow? Visit https://tryknowhow.com/ or check out our latest book at http://winningwithworkers.com/ for more actionable advice that helps restorers attract, retain, and support top talent.
How do restoration companies attract and retain young workers? This question is the #1 issue keeping leaders up at night, so we got to work answering it.In this episode of the Restoration Playbook Podcast, we sat down with Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Leighton is a renowned keynote speaker, workforce expert and the Co-Author of Winning with Workers. With his vast experience in scaling and managing companies across various industries and franchises, Leighton has seen firsthand the difference a remarkable employee experience has on attraction and retention. Join us as we explore some of the key principles that can transform your workforce and drive success in the restoration industry.“Winning With Workers” acts as a playbook for creating a thriving workforce in restoration and home services companies. Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees. In this first episode of our 3 part series, we dive into two principles: Creating a Weird Culture and Advancing the Whole Worker, and unpack how companies can begin to implement these principles today to revitalize their employee experience and start retaining top talent.Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0Subscribe to the newsletter: https://tryknowhow.com/podcast.html
In this episode we were joined by Chuck Lane, Vice President of Learning and Development at BluSky Restoration Contractors, and delve into the transformative power of investing in people, ensuring they not only survive but thrive in the restoration landscape. Tackling pressing issues like generational challenges in technology adoption, the immense value of mentorship, and the role of career development, this episode is a treasure trove of insights for anyone keen to empower their teams. The Restoration Playbook Podcast is brought to you by KnowHow, an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job.Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes, and start exceeding standards with KnowHow. To experience the KnowHow difference firsthand, book a demo at www.tryknowhow.com/get-a-demo today!
In this episode, we had the pleasure of talking with Mike Allred, Director of CAT at Royal Plus and a seasoned veteran in the disaster restoration industry, particularly in areas prone to hurricanes. With an emphasis on building strong relationships, ensuring financial readiness, and the importance of meticulous documentation, this episode provides a wealth of knowledge for anyone looking to deepen their understanding of large-scale restoration work.The Restoration Playbook Podcast is brought to you by KnowHow, an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job.Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes, and start exceeding standards with KnowHow. To experience the KnowHow difference firsthand, book a demo at www.tryknowhow.com/get-a-demo today!
In this episode of the Restoration Playbook Podcast, we hear from Bess Leiti, the owner of Seaside Restoration, about the company's unwavering commitment to providing exceptional restoration services to their clients and the community. Bess emphasizes the importance of communication, empathy, and building relationships during difficult times. Their dedication to excellence has earned them a 5-star rating on Google and created lasting connections with their clients. Join us as we hear from Bess Leiti and learn how Seaside Restoration earned five stars.
In this episode of the podcast, we talk with Mike Mooney from Disaster Response Idaho about the importance of building team camaraderie and creating a company culture that values empathy and accountability. Mike shares his experiences with building a team that cares for one another, and how this has helped his company succeed in a challenging industry. He also offers valuable advice for other restoration leaders who are struggling with high turnover rates and looking to build a strong team culture. Tune in to hear some great insights from a leader who truly values his employees.
As ATI Restoration has scaled to dozens of locations and 1000s of employees, they've retained their family emphasis by continuing to prioritize the well-being and growth of their employees. In this episode, we explore how they've done it and why it's so important to their continued success.
In this episode of The Restoration Playbook Podcast by KnowHow, host Paul Silliman sits down with Shawn Folks and Marcie Richardson discuss how Guarantee Restoration builds their company culture through community service. As a leader in their industry and a community service leader in the markets they operate in, Guarantee Restoration has found that providing staff with fulfilling, meaningful work that has a real impact is one of the strongest retention strategies companies can develop. During the podcast, Shawn and Marcie share their insights on how to make time for community involvement, how to engage your team, and the impact community involvement has on your workforce. They also explore the connection between community stewardship and workforce engagement and retention, and offer advice for companies looking to become more involved in their community. Tune in to learn more about how Guarantee Restoration has evolved and grown their emphasis on giving back to the community over their 50 years of operation.Looking to try out KnowHow for yourself? Head to https://tryknowhow.com
Paul's Step-by-step Day 1 Water Mitigation Guide: http://tryknowhow.com/podcast1How do you ensure your technicians are constantly levelling up their skillset in such a fast paced and chaotic industry?In this episode of The Restoration Playbook Podcast, host Paul Silliman speaks with John Savin, Mitigation Manager at Graystone Restoration, about their innovative training program, Mitigation Mondays. Savin explains the origins of the program, the kind of training provided, and how they get their staff to buy-in to employee development. Listeners will walk away with a clear, step-by-step guide on how to keep their technicians sharp through micro-lessons. The episode ends with key takeaways and a free resource for listeners from KnowHow, a software tool for growing restoration companies.KnowHow is a software tool that accelerates Day 1 to productivity for blue collar workforces across North America. With KnowHow, you can equip your staff with the step-by-step how-to  they need to excel in their work. From onboarding new workers to upskilling and supporting veteran team members, KnowHow does more than standardize your operations - it enables your workforce to reach new heights.
Paul's Step-by-Step Water Mitigation Day 1 Process ➡️ https://tryknowhow.com/podcast1There are many ways to build employee loyalty, but one road that’s less traveled is to invest heavily into brand.It might seem counterintuitive, but Alexus Neidert and Andy Amrhein from Thomasville Restoration can tell you first hand, it can have a huge impact on employee morale.In this episode of The Restoration Playbook Podcast by KnowHow, we interview Andy Amrhein and Alexus Neidert from Thomasville Restoration to dive deep into why they decided to invest heavily into brand when it's hard to prove the ROI, and what impact they've seen it have on employee morale and loyalty. They also walk us through a clear, proven process for determining company values your team can rally around, and helping get buy-in at every level. Don't miss out on these incredible insights that could transform your company. Looking to get connected to Thomasville Restoration? You can find them at tvr247.com and on LinkedIn, Facebook, or any other social media channels.
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