Level Up with Lacey

A stylist messes up a client's color. The client wants it fixed, but REFUSES to go back to the original stylist. Now what?! 👀Who gets paid? Do you take away the original stylist's commission? Split it between both stylists? Or does the salon eat the cost?!Salon owners, if you have a team, this WILL happen to you (if it hasn't already!), and how you handle it matters!In today's episode of The Level Up with Lacey Podcast, I'm answering a student question and breaking down EXACTLY how I would handle this situation, what's fair for everyone involved, and why you NEED a color adjustment policy in writing BEFORE this happens!Because here's the thing… a policy you make up in the moment is just a feeling. A policy in writing is a STANDARD! 👏🏼📅 2027 Master Your Year Planning SessionHave a question you want me to answer on the podcast? Send me a DM on Instagram @lgeducation_!Love this episode? Make sure you're following the show and leave us a review! It helps more salon owners find us!

Salon owners, I have a question for you… are you building a team of A players, or are you settling for GOOD ENOUGH?!Because here's the thing, my friends… YOU GET WHAT YOU TOLERATE! And sometimes the biggest thing holding our salons back isn't our goals, our revenue, or even our team… it's the standards we're allowing!After 13 years of owning Salon Lace and leading over 100 team members, I learned this lesson the HARD way!In today's episode, we're talking about why "good" is NOT good enough, how to stop avoiding those uncomfortable conversations, and how to intentionally build a team of A players who WANT to grow with you!I'm even sharing the exact words you can use to give feedback while still leading with LOVE!Because we are no longer accepting mediocre, my friends… we are striving for EXTRAORDINARY!🎧 Tune in, and let's RAISE THE BAR together!!READY TO BUILD YOUR TEAM OF A PLAYERS?!Join me for my FREE LIVE Co-Stylist Confidence Workshop! We're talking about how to find, hire, and train incredible assistants from DAY ONE!This workshop is LIVE ONLY with NO replay, so don't miss it!👉🏼 SAVE YOUR FREE SEAT HERE!

Have you ever looked at another salon owner and thought, “What in the HELL is she doing differently than me?!” 🤯She's growing her team, making more money, taking vacations, and somehow running a salon that doesn't require her to be there 24/7.Meanwhile, you're over here wondering how you're going to make payroll next week.WHAT DOES SHE KNOW THAT YOU DON'T?!After 13 years of salon ownership, leading over 100 team members, and coaching salon owners across the country, I've noticed FIVE things successful salon owners consistently do differently.And in today's episode, I'm breaking them ALL down. 👏🏼We're talking about hiring, making decisions without needing everyone's approval, investing in yourself, getting into your numbers, and why FAILURE might actually be one of your greatest advantages.But here's the catch… I'm not just giving you five things to think about. I'm challenging you to RATE YOURSELF and identify exactly what's holding your salon back.Because listening to another podcast isn't going to change your business.TAKING ACTION WILL. 🔥🎯 READY TO GROW YOUR TEAM?Join me for my FREE, LIVE Co-Stylist Confidence Workshop! We're talking about confidently recruiting, hiring, and training assistants so you can build a team that helps your salon grow WITHOUT everything depending on you.🚨 It's LIVE, it's FREE, and there is NO REPLAY!👉🏻 SAVE YOUR SEAT HERE!LFG!!!! 💪🏻

I thought I was prepared to sell my salon.I prepared the documents. I negotiated the agreement. I transferred the accounts. I made the lists. I handled ALL the things.But I never prepared my heart for what it would feel like when Salon Lace was officially no longer mine.In Part 4 and the FINAL episode of The Truth About Selling My Salon, I’m taking you into the part of this process that no contract, checklist, or Letter of Intent could have prepared me for.I’m sharing what closing day actually looked like, what happened when I sat alone in the bank parking lot holding the check from the sale of the business I spent 13 years building, and why I completely fell apart.We’re also talking about transitioning the team, clients, accounts, and responsibilities, creating boundaries after the sale, and one of the biggest questions I had to face:Who am I if I’m no longer a salon owner?This episode is raw, emotional, and probably one of the most personal I’ve ever shared.Because you can KNOW you made the right decision and still grieve what you’re leaving behind.Grief does not automatically mean regret. Sometimes grief simply means it mattered. 🤍And as this chapter closes, I’m realizing something BIG:Salon Lace may no longer belong to me, but the mission it gave me is still very much alive.🎧 CATCH UP ON THE TRUTH ABOUT SELLING MY SALON SERIES!Missed an episode? You're going to want to hear the WHOLE story! From making the decision to sell Salon Lace to finding the right buyer, I'm sharing the good, the hard, and everything nobody talks about when selling a salon.🤍 Part 1: The Truth About Selling My Salon🤍 Part 2: The Truth About Selling My Salon🤍 Part 3: Finding the Right BuyerWhether you're thinking about selling your salon someday or you're just here for the behind-the-scenes tea, trust me, you don't want to miss a single part! 👏🏼Download my How to Sell Your Salon Guide for the checklists, templates, questions, and lessons I wish I had when I started this process.👉🏼 Download the How To Sell Your Salon Guide Here!! Thank you for being here through all four parts of this story. Now it’s time for the next chapter. ❤️

Nine months.That’s how long it took me to finally get brave enough to publicly say that Salon Lace was FOR SALE.And wouldn’t you freaking know it… the Facebook post I was TERRIFIED to publish is ultimately what sold my salon. 🤯In Part 3 of The Truth About Selling My Salon, I’m taking you behind the scenes of actually finding the right buyer.We’re talking about why I chose not to use a broker, the fear that kept me from publicly listing the salon, why I turned down THREE offers, how I screened potential buyers, and how freaking Facebook Marketplace connected me with the woman who ultimately bought Salon Lace.I’m also breaking down the Letter of Intent, earnest money, due diligence, addendums, and one of the BIGGEST lessons I learned through this entire process:PUT. IT. IN. WRITING. 👏🏼This episode is about so much more than selling a salon. It’s about trusting your gut, letting go of what other people might think, and having enough courage to wait for the right YES.Sometimes the opportunity you’ve been praying for is sitting on the other side of the thing you’re most afraid to do. ❤️ Haven’t listened to the first two parts of the series yet? Catch up here:🎧 Part 1: The Truth About Selling My Salon🎧 Part 2: The Truth About Selling My SalonThinking about selling your salon someday? Download my FREE How to Sell Your Salon Guide below. It includes the SDE formula I used, financial + asset checklists, questions to ask potential buyers, my exact Salon Interest Form template, a Business Account Transition Guide, and MORE!👉🏼 Download the How to Sell Your Salon GuideAnd make sure you’re subscribed because next week we’re wrapping up this series with Part 4: What Nobody Tells You About Closing Day and Letting Go.