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Business hacks and retail insights you won’t find anywhere else. Stories from the coalface. Real time innovation and solutions. Brought to you by the team at Inside Retail.
31 Episodes
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In this episode of Retail Untangled, Amie talks to Toby Cumpstay, senior merchant success manager at Shopify, to discuss the challenges of acquiring new customers-and keeping them- in the Australian retail environment.
Amie sits down with Ben Cook, Regional VP of Growth at NewStore, to discuss the gap between online, mobile and in-store experiences customers are facing with retailers. What are the leaders doing right? And how can others enhance the customer experience?
Amie sits down with Alita Harvey-Rodriguez, founder of MI Academy and Hack Games, and Jack Howes, Head of Funding and Partnerships at Homie. They discuss the how collaboration can streamline operations, amplify impact, and maybe even change the game for your own retail journey.
In this episode of Retail Untangled, Amie sits down with Lisa Sweeney, CEO of Business in Heels. In her most recent venture, Business in Heels, she supports organisations in achieving diversity and inclusion goals through outcomes-based mentoring. Lisa is here today to discuss gender equity, specifically within the retail industry.
In this episode, Amie speaks with Helen Marsh, co-founder of gift flick, about gift giving in Australia, especially around the recent research gift flick has done into the financial challenges now faced by consumers.
In this episode of Retail Untangled, Amie sits down with Karlie Taylor, marketing manager of unified commerce platform Shopline, to discuss the opportunities for retailers within the AI-driven landscape
Consumers are cutting back and they've changed their spending behaviours and they're seeking more value. They're being a lot more discerning with their discretionary dollars. In this episode, Amie is joined by David Martin, National Manager for Retail and E-Commerce at Commonwealth Bank to discuss their latest consumer insights report.
In a crowded last-mile delivery market, dominated by a single major player, it might seem counterintuitive to launch a new entrant. In this episode, Amie speaks to Mark McGinley, CEO of Parca. Mark has over 20 years experience in last mile and e-commerce logistics, a large portion of which was spent at CouriersPlease, including six years as CEO. He's now on a very different journey as co-founder of new delivery company Parca dedicated to transporting big and bulky items.
We see many retailers focusing on omnichannel through the lens of the business or marketing -- buzzwords like seamless, personalised or unified -- but what is the perfect omnichannel experience for customers? Amie Larter spoke to Michael Tutek, Founder and CEO of retail experience platform Preezie, to find out.
In recent years, consumers have tended to prioritise speed when it comes to delivery. However, as cost of living concerns rise, value is fast becoming a greater factor in consumers' decisions. How should retailers respond? Amie Larter spoke to Sophia Pope, the sales and customer success leader for Shipstation to find out. Read more
"We collect data online and in stores, we have transaction data, and oftentimes it's all kept in different places."
In this episode of Retail Untangled, Amie sits down with Katie Budd, sales manager APAC at Vanderlande to discuss how retailers who put off scaling up their fulfilment capabilities might not only be leaving sales on the table – they could be damaging their long-term business opportunities.
In this episode of Retail Untangled, Amie sits down with Michael Dunlop, head of commerce Apac at Rokt, to discuss how personalisation remains a powerful driver for customer loyalty and how retailers can leverage first party data in a meaningful way.
In this episode, Amie sits down with Isabelle Zdatny, head of thought leadership at Qualtrics XM Institute to discuss how AI has the power to unlock hundreds of billions of dollars by transforming how retailers understand and serve their customers.
In our last episode from Shoptalk Las Vegas, Amie chats with Paul Archer, founder of brand advocacy platform Duel. They discuss how word of mouth is a fundamental driver of purchasing decisions for every consumer.
From Shoptalk Las Vegas, Amie sits down with Jennifer DiPasquale, president and co-founder of Women in Retail Leadership Circle. They discuss the need for businesses to continue supporting leaders at all levels and how companies that lean into this strategy will have more loyalty and buy-in from their employees.
From Shoptalk Las Vegas, Amie chats with Jean-Christophe Pitié, CMO and chief partner officer at Contentsquare about their recently published report on the customer experience journey from initial acquisition to long-term retention.
Amie Larter chats with Andrew Thornton, retail industry lead at Tyro Payments about how in a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment process's impact on the overall customer experience.
In this episode of Retail Untangled, Amie is live from Shop Talk Spring, sitting down with Jake Cohen, VP and head of Shopify at Klaviyo about how artificial intelligence is ushering in an exciting new era for retail marketing and customer engagement
In this episode, Amie sits down with Mareile Osthus, CEO and co-founder of Humii They discuss where retailers are most commonly falling short in CX
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