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Description
Want to know a secret? Your client isn't always right. But how do you tell them that without ruining your relationship? You give a Boss Response.
When you approach your clients from a position of mutual respect and power, you develop a positive working relationship that turns your client into one of your best resources. I believe every business owner can grow their business when they step up and run their business like a Boss.
But how do you successfully navigate tricky client questions and difficult situations to create superfan clients? Boss Responses comes to you with five episodes a week packed full of Boss Responses, real-life examples, and interviews with successful business owners who share their best and worst client management and communication stories.
50 Episodes
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Send us a textEver wondered how to turn difficult client interactions into successful collaborations? Discover the secrets to managing unorganized clients, conflicting instructions, and never-ending revisions in this engaging episode of Boss Responses. Host Treasa Edmond and guest Jessica Walrack share their experiences and frustrations, offering actionable strategies to guide clients towards providing clear instructions, setting boundaries, and knowing when it’s time to seek better-fitting c...
Send us a textIn this episode of the Boss Responses podcast, host Treasa Edmond and guest co-host Jessica Walrack discuss the challenges of finding clients, especially during economic downturns. They explore strategies to attract clients, reach out effectively, and emphasize the significance of relational marketing over cold emails. The conversation covers how to leverage past clients, build sincere connections on LinkedIn, optimize LinkedIn profiles, and the importance of showcasing case stu...
Send us a textIn this episode of the Boss Responses podcast, host Treasa Edmond and guest Jessica Walrack discuss the challenges of balancing steady, profitable work with maintaining creative energy and content quality. Both share their personal journeys of handling constant deadlines, recognizing early signs of burnout, and developing strategies to gauge personal limits. They also emphasize the importance of setting boundaries, regularly evaluating projects, and continually moving up in clie...
Send us a textWhat if you could transform your one-off clients into loyal, long-term partners? Join us on this episode of the Boss Responses podcast as host Treasa Edmond sits down with Jessica Walrick, the mastermind behind All Things Freelance Writing. Jessica and I tackle Leigh's question of how to create repeat and retainer work. Whether you're struggling to keep clients coming back or simply want to refine your approach, we promise this episode is packed with actionable strategies to str...
Send us a textIn this episode of the Boss Responses podcast, host Treasa Edmond welcomes Liz Heflin for her final episode of the week and an in-depth discussion on setting freelance rates. Liz shares her journey, starting from her early days of charging minimum wage to her current position of offering high-value content services. The episode covers key strategies for setting rates, dealing with rate-related imposter syndrome, negotiating with clients, and building lasting partnerships. ...
Send us a textIn this episode of the Boss Responses podcast, host Treasa Edmond and guest Liz Heflin address the doubts and challenges faced by freelancers, especially when dealing with imposter syndrome and low-paying clients. They respond to a question from Paul, a 10-year freelance veteran struggling to make ends meet and doubting his abilities. Treasa and Liz provide practical advice on paying attention to your mental health, raising rates, and finding better clients. The episode em...
Send us a textIn today's episode of the Boss Responses podcast, hosts Treasa Edmond and guest co-host Liz Heflin discuss strategies for avoiding the feast and famine cycle common in freelancing. They explore the importance of understanding one's work capacity, building sustainable business practices, leveraging community support, and consistently marketing for ongoing client work. Key insights they discuss include anchor clients, maintaining a buffer for unexpected opportunities, and prioriti...
Send us a textThe niching down dilemma: to specialize or not to specialize. In this episode of the Boss Responses podcast, host Treasa Edmond and guest Liz Heflin delve into the topic of niching down in freelancing. The discussion addresses the common advice that freelancers must specialize to succeed. Treasa and Liz share their personal experiences and viewpoints on the importance of niching down versus maintaining variety in their work. They explore the benefits of specialization, including...
Send us a textIn this episode of the Boss Responses podcast, host Treasa Edmond is joined by freelance writer and editor Liz Heflin to discuss strategies for managing difficult clients and ensuring timely payment. They delve into practical insights including the importance of contracts, the benefits of requiring deposits, mastering the art of uncomfortable conversations about money, setting clear boundaries, and learning to trust one's intuition when selecting clients. They also share creativ...
Send us a textIn this episode of Boss Responses, host Treasa Edmond is joined by guest Michelle Garrett, an influential PR consultant, writer, and speaker specializing in B2B companies. Michelle shares insights from her extensive career, including founding her own consulting business. They discuss the importance of choosing the right clients, setting realistic expectations, and the value of freelancers supporting each other through platforms like Michelle’s Freelance Chat. Michelle's practica...
Send us a textIn this episode of Boss Responses podcast, host Treasa Edmond and guest co-host Michelle Garrett discuss strategies for dealing with clients who delay projects by not providing necessary information on time. They emphasize the importance of setting clear expectations, having open conversations, and defining deadlines upfront. They also explore how effective client management can prevent such issues. Treasa shares her long-standing experience handling clients, and Michelle offers...
Send us a textIn this episode of the Boss Responses podcast, host Treasa Edmond is joined by guest co-host Michelle Garrett to discuss how to handle potential clients questioning your rates. They delve into strategies for explaining the value of your services, vetting clients, and adjusting project scopes instead of lowering rates. This episode provides essential advice for freelancers and business owners on maintaining confidence in their pricing and managing client expectations.About our Gu...
Send us a textIn this episode of the Boss Responses podcast, host Treasa Edmond and guest co-host Michelle Garrett tackle the issue of imposter syndrome, particularly in the context of negative client feedback. They offer strategies for managing unsatisfied clients and emphasize the importance of maintaining a positive mindset. The discussion includes practical tips you can use to boost your morale! About our GuestMichelle Garrett is a public relations consultant, writer, and speaker who help...
Send us a textIn this episode of the Boss Responses podcast, host Treasa Edmond and guest co-host Michelle Garrett discuss the challenges freelancers and business owners face when clients have cash flow problems. They explore how to handle delayed payments, the importance of sticking to your deposit policies, and strategies for managing expenses incurred on behalf of clients. This episode is packed with practical insights on securing payments and maintaining professional boundaries.About our ...
Send us a textIn this episode of the Boss Responses Podcast, host Treasa Edmond interviews special guest co-host Eagranie Yuh, a white paper specialist and podcast consultant. They delve into Eagranie's background as a chemist, journalist, and marketer, and discuss her journey towards becoming a business owner. Eagranie explores the challenges and strategies involved in running a business, managing client expectations, and setting processes and systems in place for better workflow. She also s...
Send us a textIn this episode of the Boss Responses Podcast, host Treasa Edmond is joined for the fourth day by guest Eagranie Yuh. They delve into the complexities of dealing with client payment policies that conflict with your own business practices. From insisting on deposits to negotiating terms with large corporations, they share valuable insights on maintaining professionalism and protecting your business interests. Hear practical advice on how to handle clients who prefer net 30 paymen...
Send us a textHave you ever felt trapped by the need to accept lower rates from clients just to stay afloat? Today on Boss Responses, we look at whether compromising on your rate is a savvy move or a slippery slope. Our insightful guest co-host Eagranie Yuh joins host Treasa Edmond in a close look into the nuances of negotiating rates without sacrificing your professional confidence or integrity. Today's episode takes a look at reducing the scope of work to align with a client's budget, the i...
Send us a textWhat if you could take your business from its current plateau and reach new heights? In this episode, we explore this possibility with guest co-host Eagranie Yuh. We'll discuss pinpointing your ideal client, the importance of raising your rates, and how improved service quality can lead to better client relationships. Learn about the potential growth that comes from hiring other freelancers and expanding your capacity while maintaining the same quality of service. Th...
Send us a textCurious if you really need a website as you launch your freelancing career or business? Join us on this Boss Responses podcast episode, where I’m thrilled to have Eagranie Yuh, a seasoned white paper specialist and podcast consultant from Tasmania, Australia, as our guest co-host. Together, we look at the question of whether a website is a necessity right from the start. You’ll hear Eagranies expert insights on presenting a professional image, attracting high-level clients, and ...
Send us a textIn this episode of the Boss Responses Podcast, host Treasa Edmond talks with guest co-host Alan Heymann about his business and his journey from employee to business owner. The discuss coaching and client relationships, the keys to maintaining a successful small business, Alan's entrepreneurial journey, and about his journey to become an executive and leadership coach. Alan also shares about his book, Don't Just Have the Soup. You're not going to want to miss Alan's insights on t...
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