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Welcome to Coffee Isn't Lunch, the weekly podcast for ambitious hair and beauty professionals alike by your hosts Hayley Jepson and Maddi Cook. Hayley, aka The Resilient Hairdresser, is a former hairdresser and psychotherapist and now coach and educator. She is leading the industry out of burnout and into better mental health. And Maddi, aka Boss Your Salon - if you've ever asked anyone online about pricing, her name's probably come up. She's here to pull back the curtain on business strategy and help you get paid. And together, we're obsessed with ridding the industry of old school harmful hustle culture while cutting through the toxic positivity B.S.
Every Monday, we release a brand new episode bringing you industry hot takes actionable tips and plenty of real talk. So whether you're new to the industry or this isn't your first rodeo, we're here to help you build the business you deserve without burning out along the way.
Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
33 Episodes
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We've both noticed an uptick in MLM (Multi Level Marketing) activity on social media, especially among hairdressers. It's become impossible to ignore, and we felt it was high time to dive deep into this phenomenon.We've all probably at some point received a DM from someone looking to sell their products or get us to become part of their team, but we're pulling back the curtain and exploring why MLMs are so popular.Plus we shine a light on the darker side of MLMs, emphasising the tiny minority...
Inspired by a talk by Monica Teodoro from L'Oréal, we're sharing our thoughts on ways to make the salon a buzzing hub of genuine connection.Find out why a natter with your clients isn't just fab for your business—it's a brilliant remedy for loneliness too! Plus we need to remember that while our interactions with clients can be fulfilling, they should not be our only source of personal connection.And let's not forget the cherry on top: self-care! While a good chat at work is lovely, it's just...
Are you ready to dive into the world of clean beauty and discover how one woman is challenging the status quo in the male-dominated hair industry? Join us as we sit down with Jose Bryce Smith, the innovative founder of O&M hair care products. In this episode, we hear about Jose's journey, discussing her challenges, including her father's cancer battle that inspired her dedication to clean products, and the surprising way she secured a million-dollar deal.Listen in as we tackle topics like...
Ever feel like you're always onto the next goal without enjoying the ride? And why is it we're often waiting on others to celebrate us for our achievements? Join us in today's episode as we dig into the importance of celebrating life's journey and not just fixating on the next big thing.We chat about creating our own little celebrations, from jazzing up everyday treats to stumbling upon those accidental traditions. Stick around as we talk about self-celebration, finding our supportive spaces,...
Are you intrigued by the hype surrounding online coaching in the hair and beauty space? Well, get ready to explore the reasons why so many of us have jumped on the education business bandwagon – and why it's been such a game-changer!We're talking about the perks, like raking in passive income while witnessing our clients' stunning transformations. But it's not all smooth sailing – we're keeping it real and opening up about the challenges we face too.And let's not forget the importance of keep...
Ever had that nagging worry about running into trolls online? Today's episode peels back the curtain on the world of online trolls. Today we're joined by Heather McKenzie, aka @GlambyHeather, as she bravely shares her experiences dealing with negative comments on a viral video.Together, we explore the minds of internet trolls, emphasizing the importance of not letting their negativity dim our spirits. We also discuss the strategies we use to shield ourselves from the toxicity.This chat is a m...
How do salon professionals navigate difficult discussions on politics, religion, money and personal beliefs with clients? Today we take a deep dive into the strategies we have used to maintain boundaries and steer conversations away from sensitive and potentially heated topics. We explain how we pivot these tricky conversations to keep interactions light and debate-free, using conversational techniques to redirect discussions. Hit play and join us as we navigate the delicate balance of keepin...
Do you find yourself wondering what type of leadership style you have when it comes to running a thriving salon? Dive into this episode as we have an invigorating chat with salon owner Alex Smith. Discover Alex's innovative recruitment strategies in the face of industry challenges and her experience in managing client services among her skilled team. Plus she shares the intricacies of Alex's unique leadership approach and the lessons she has learned by understanding how she leads.Together, we...
Get ready for a heartfelt chat as we dive into the world of hairdressing and how stylists handle grief while keeping up their professional game. We share personal tales of loss, touching on the tricky balance between emotions and work. We dish on the industry's lack of support during tough times, stressing the need for both financial prep and emotional cheerleading.We read a post that Hayley put out to ask her followers about their struggles with grief, how it affected them and how they dealt...
Ever wondered where authenticity ends and oversharing begins in the world of social media marketing? Today we're diving into this topic. Join us as we explore the importance of authenticity in connecting with our audience online. We'll chat about how to strike that perfect balance between sharing genuine moments and revealing too much.We've got some cautionary stories to share and some friendly advice on steering clear of those awkward moments when you've overshared. So click play and join us...
Ever noticed that there's a bit of a divide happening in the hair and beauty industry? We're talking about the rift between freelancers and salon owners, and let us tell you, it's a real eyebrow-raiser.Join us as we unravel the negative stereotypes fueling this divide and examine how social media has amplified the strains within the industry. From exploring the misconceptions to discussing the impact of online platforms, we leave no stone unturned in our quest for understanding.Discover how w...
Curious about the idea that two seemingly opposite truths can actually go hand in hand? From the pressure of being fully booked while battling feelings of ungratefulness, to the misconception that enforcing policies compromises niceness - We're here to chat about those everyday dilemmas and more.Join us as we challenge you to consider both sides of every issue, confront resistance to change, and embrace the unfamiliar with open arms. We aim to encourage you to hold your beliefs lightly, foste...
Have you ever felt like you're at a crossroads in your salon business, teetering on the edge of expansion but haunted by the fear of letting go? As salon owners and freelancers, we've all been there—overwhelmed by our success and workload, wondering if it's time to grow our team. In this episode, we get personal about the psychological hurdles of giving up control, the financial realities of bringing on new staff, and what success truly means to us. We don't shy away from the tough topics: th...
Is one of your friends your boss? Or maybe you're theirs? Then this episode is for you! Today we're discussing what happens when friends cross into an employer-employee relationship. It's tricky, right? We talk about how easily boundaries can blur and the potential strain this can put on you both. In this episode, we stress the significance of setting clear boundaries and keeping communication channels open to avoid any potential arguments. Learn essential tips on setting boundaries and maint...
Do you find yourself navigating tricky waters with difficult clients? No matter what, you'll always get them. In this episode, we explore the necessity of setting boundaries and having straightforward conversations with our clients when things start getting difficult. Discover how we gracefully recommend clients to other professionals when needed and uncover the keys to maintaining honesty with clients. Tune in now and hear what we recommend when dealing with those difficult clients.This epis...
Sometimes our normal isn't so 'normal' and that's why Conor stayed undiagnosed for ADHD for so long. Today we're excited to have our first guest Conor James Doyle to speak all things ADHD, how he ended up being diagnosed and how he is reshaping the education industry to be more inclusive to different learning styles.Take a peek into the world of neurodivergent social circles and discover some insights into how education can be more inclusive. Conor shares how he's approached his online educat...
Ready to tackle burnout head-on in 2024? Ever felt like you're stuck in a whirlwind of stress? We're diving deep into the burnout struggle – from sneaky warning signs to the personal tendencies and external factors that push us to the brink. But guess what? We've got your back with practical tips and strategies to not only face but overcome burnout this year.Wondering how to spot the signs and dodge burnout? Join us as we discuss the various indicators that signal burnout's approach. From und...
Are you thinking ahead and wondering if you've truly done yourself a favour for the future? Join our conversation as we explore practical ways to set the stage for what lies ahead. From smart pension choices to tax pot know-how, we're unravelling the strategies that pave the way for financial security.But here's the twist – imagine returning home to the comfort of freshly laid bedding after a getaway or savouring the delight of having a delicious freezer meal for those 'skip-cooking' days – t...
Do you find yourself often having negative thoughts about your home, work, or relationships? In today's episode, we're discussing the power of shifting your perspective. We explore the transformative power of love, gratitude, and compassion as we share personal stories and insights on applying this mindset. Emphasising the importance of assuming good intentions, we discuss the joy of creating a "win-win" situation for everyone involved. Get ready for an episode that's like a good vibe shot—pr...
Have you ever wondered what really goes down in the wild world of business partnerships? We're sharing all in this episode! From our own experiences, we're sharing stories that'll open your eyes, plus sharing our knowledge about how to protect yourself and your assets when entering into a partnership.In this episode, we discuss the importance of upfront discussions about the expectations and long-term goals before taking the partnership plunge. It's not just business; it's strategy. Ready for...
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