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Retail Checks & Balances
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Retail Checks & Balances

Author: Kevin Spencer

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Welcome to Retail Checks & Balances!

I'm your host Kevin Spencer and this podcast takes you behind the scenes of the bustling world of commerce and culinary delights to help you grow your business and WIN!

For the past 22 years I've been helping retail businesses with maximizing their profitability along with process deliverables and I would like to share my expertise and what I've learned along the way.

In each episode, we'll bring you captivating interviews with industry experts, passionate chefs, epic restauranteurs and inspiring retailers, as they share their insights, experiences, and the recipe for their achievements.

So join us as we explore the fascinating stories, trends, and challenges that shape the retail and hospitality industry, from cozy corner cafes to sprawling shopping malls.

If you want to star in your own episode reach out to 

bookings@retailchecksand balances.com


32 Episodes
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In episode 31 of Retail Checks and Balances, Kevin Spencer discusses IT system and user errors, exploring the common mistakes and their impacts on businesses. He provides insights on how organizations can mitigate these errors through user-friendly design, comprehensive training programs, and implementing safeguards.Tune in to learn about successful strategies for reducing user errors and improving efficiency.TIMESTAMPS[00:01:15] User errors in IT systems.[00:07:37] Practical steps to reduce ...
In episode 30 of Retail Checks and Balances, Kevin Spencer interviews Stewart Townsend, CEO of Podcast Hawk, as he shares his journey from selling steel to founding a podcast SaaS product, offering valuable insights into the podcasting and SaaS sectors.Tune in as they discuss the importance of time management, personal passions like car shows, and reflections on life and work balance. TIMESTAMPS[00:01:28] From Steel Sales to Podcasting.[00:04:46] Podcasting and Lead Generation Strategies...
In episode 28 of Retail Checks and Balances, Kevin Spencer interviews Robert Gerov, president of Robert Gerov Media (RGM), as he shares his journey from humble beginnings to building a successful business in lead generation. They discuss the importance of lead generation in today's digital marketing landscape, the impact of AI on the industry, and the personal touch that sets businesses apart. Tune in to learn about the future of lead generation, the challenges Robert has faced in his ca...
In episode 28 of Retail Checks and Balances, Kevin Spencer delves into the evolution of point of sale (POS) computer technology in the retail and hospitality industry. He highlights the importance of POS systems in making transactions smooth and efficient, from the days of the cash register to the current self-service era. Tune in to learn more about this pivotal aspect of business operations.TIMESTAMPS[00:01:07] Evolution of Point of Sale.[00:07:00] Evolution of POS Systems.[00:10:45] E...
In episode 27 of Retail Checks and Balances, Kevin Spencer interviews Cindy Maricle from Abundant Living Naturally to discuss her journey from medical technology to natural wellness support using essential oils. Cindy shares her personal experience of finding natural solutions to health issues and the importance of knowing the source of essential oils for therapeutic results.Tune in as they dive into the trends in the natural wellness industry and the future of holistic health. TIMESTAMP...
In episode 26 of Retail Checks and Balances, Kevin Spencer interviews Ram Venkataraman, CEO of Kibo Commerce, to discuss his journey in the retail and hospitality industry. Ram discusses his background, experience, and the transformation he led at Kibo during the COVID-19 pandemic.TIMESTAMPS[00:03:20] Building Things was Fascinating.[00:04:36] Platform-Based Businesses.[00:08:40] Embracing Composable Commerce Strategy.[00:12:30] Embracing Client Obsession for Success.[00:16:11] Core Product S...
In episode 25 of Retail Checks and Balances, Kevin Spencer delves into the world of electronic shelf labels (ESLs) and explores their impact on the retail and hospitality industry. From improving operational efficiency to enhancing the customer experience, ESLs offer a range of benefits for retailers. Kevin discusses the challenges and potential returns on investment associated with implementing ESLs, as well as innovative applications and future trends in the retail landscape. Tune in t...
In episode 24 of Retail Checks and Balances, Kevin Spencer discusses the importance of leading for the long haul and mastering the art of delegation for leadership longevity. He shares personal experiences and insights on how leaders can sustain their effectiveness over time, emphasizing the impact of delegation on business success and stability. Tune in to explore the challenges and pitfalls leaders face in delegation and the significance of longevity in leadership.TIMESTAMPS[00:00:43] ...
In episode 23 of Retail Checks and Balances, Kevin Spencer delves into the changing landscape of consumer behavior and its impact on businesses and society. From the influence of social media to the importance of data analytics, Kevin explores how businesses can adapt to shifting consumer preferences.Tune in as we reflect on how customer interactions have transformed over time in the retail and hospitality industry.TIMESTAMPS[00:03:51] Consumer Behavior Evolution.[00:09:39] Growing Demand for...
In episode 22 of Retail Checks and Balances, Kevin Spencer explores the evolution of self-service, its impact on businesses, and the challenges and benefits it brings. From self-checkout kiosks to automated ordering systems, learn how self-service is reshaping customer interactions and enhancing operational efficiency.Tune in to gain insights into the importance of the human touch in a technology-driven world and the role of innovation in driving business solutions.TIMESTAMPS[00:01:03] Evolut...
In episode 21 of Retail Checks and Balances, Kevin Spencer delves into the world of leadership in the retail and hospitality industries, exploring consumer trends, innovation, crisis management, and more. He also discusses the importance of staying attuned to customer preferences, empowering frontline teams, and balancing innovation with tradition. Tune in to gain valuable leadership insights and strategies to help grow your business and win in the competitive world of retail and hospita...
In episode 20 of Retail Checks and Balances, Kevin Spencer interviews Jason Baylis, President of Great Lakes Data Systems, as they discuss the challenges faced by independent grocers and the importance of building strong relationships in business. Jason also shares his journey from a small-time POS company to becoming a leading figure in the industry. Tune in as they reflect on the value of taking breaks, the integrity of the game of golf, and the importance of building a team that share...
In episode 19 of Retail Checks and Balances, Kevin Spencer discusses setting objectives, researching conferences, prioritizing choices, planning your attendance, maximizing learning, and making valuable connections.Tune in to gain insights on how to select the right conferences, make the most of networking opportunities, and apply key takeaways to benefit your business or career. TIMESTAMPS[00:04:27] Networking in Unconventional Places.[00:08:18] Maximizing Conference Benefits.In this ep...
In episode 18 of Retail Checks and Balances, Kevin Spencer interviews Jeff Riley, CEO of Retail Management Hero (RMH) and the incoming chairman of the Retail Solutions Provider Association (RSPA). Jeff shares insights from his 20+ years in the retail and hospitality technology industry, discussing the journey of RMH, the importance of collaboration with partners, and the upcoming executive summit at the NGA show.Tune in to gain valuable insights into the evolving landscape of retail and hospi...
In episode 17 of Retail Checks and Balances, Kevin Spencer welcomes data scientist architect, Jonathan Foster, to share insights into his role, which involves designing systems for data collection, sorting, and visualization. He also emphasizes the importance of presenting data in a way that is easily understood and actionable for customersTune in to gain insights into the world of data science and its significance in the retail and hospitality industry.TIMESTAMPS[00:02:09] Visualization and ...
In episode 16 of Retail Checks and Balances, Kevin Spencer interviews Liborio JR Ayala to discuss the advancements in technology, specifically in barcoding and printers, and reflect on the changes they have witnessed throughout their career. Despite closing this chapter, Liborio admits to missing the fast-paced world of technology and looks forward to their next chapter. TIMESTAMPS[00:02:25] Advanced Technology in Retail.[00:05:35] Barcoding and its Capabilities.[00:10:21] RFID Technolog...
In episode 15 of Retail Checks and Balances, Kevin Spencer welcomes Michael Caballero, an IT manager from a supermarket chain, who shares his extensive 20 years of experience in the retail industry. They discuss the importance of IT in retail and how it goes beyond just technical expertise. From inventory management to seamless operations, they delve into the crucial role that IT plays in ensuring the success of bustling retail spaces. Tune in to gain a deeper understanding of the fascin...
In episode 14 of Retail Checks and Balances, Kevin Spencer is joined by guest Eddy Rosell, who shares his eight principles for achieving consistency in fitness and health goals. They discuss the importance of adherence to a plan and the positive results that can be achieved through consistent effort, even with less-than-optimal workout or nutrition plans. Tune in to learn more about the key to success in fitness and how to apply it to your own routine.TIMESTAMPS[00:01:16] Consistency in ...
In episode 13 of Retail Checks and Balances, Kevin Spencer welcomes Marcelo Muñoz to discuss the NRF (National Retail Federation) show, which is considered the retail industry's biggest event. With over 35,000 attendees from various countries, the show showcases the latest technology and innovation in the retail sector. They also touch on the misconceptions surrounding artificial intelligence(AI) and its potential for revolutionizing the industry. Tune in for insights from this massive g...
In episode 12 of Retail Checks and Balances, Kevin Spencer delves into the dynamic world of training programs in the retail and hospitality industry. He highlights the strategies, challenges, and success stories that shape the training landscape of these crucial sectors. From evolving customer behaviors to conflict resolution, Kevin discusses how to build a strong foundation for your business through effective training.Tune in for informative and inspiring insights that will help you grow you...
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