PTPPodcast

In this high energy episode of PTPPodcast, Charles sits down with Jeremiah and Maria Adell, the 2025 Rookie of the Year winners from Augusta, Georgia. Their first year in business didn’t follow a smooth or predictable path. After transitioning from military service, they faced a series of unexpected challenges that would have discouraged many new business owners. Instead of slowing down, they adapted. Jeremiah and Maria share how perseverance, strong Realtor relationships, and a commitment to the Pillar To Post system helped them build momentum through setbacks and turn their first year into an award-winning one. In this episode, you’ll hear: Why building Realtor relationships takes patience and persistence The mindset shift that helped them view marketing differently How teamwork helped them balance inspections, marketing, and growth What they would do differently if they were starting again today Their story is a powerful reminder that success rarely starts with perfect conditions. Sometimes it starts with challenges, a little grit, and the decision not to quit - which makes this episode both an inspiring story and a genuinely fun listen.

In this PTPPodcast episode of Ensure Your Success, host Chuck Gravely sits down with Carrie Joubert from InspectorPro Insurance for a candid, no-nonsense conversation about managing risk in your inspection business.From whirlpool tub disasters to deck collapses and unsigned inspection agreements, Kerri shares real-life claims, lessons learned, and how simple habits can save you thousand, and your reputation.You’ll learn:Why the new Visual Inspection Agreements are your best defense (and how they can drop your deductible to zero)What not to do when testing whirlpool tubs (hint: never turn your back on water)How to handle roof inspections safely—and defensiblyWhy documenting “dry stains” matters more than you thinkWhat pre-claims assistance really means and how to use it without fearIf you’ve ever had that pit-in-your-stomach call from a client - or want to make sure you never do - this episode is essential listening.Listen now and make sure your next inspection protects your business as well as your clients.

Hosted by Melissa Schmitt and featuring Franchise Business Owner Paige Bohrer, this episode dives into the art of turning real life into real marketing results. Forget picture-perfect marketing—this conversation is all about authenticity over perfection.Paige shares how she transforms everyday moments into growth opportunities, from creating FOMO at Realtor events to turning unexpected hiccups (like a stove catching fire mid-inspection!) into social media gold. She also reveals her strategies for planning content with intention, leveraging Constant Contact, and cross-posting across platforms without burnout.If you’ve ever hesitated to hit “record,” this episode will inspire you to embrace the messy moments and turn them into marketing wins.

Featuring 2024 Franchise Business Owner of the Year, Marco Miranda | Hosted by CEO Charles Furlough What does it take to go from solo operator to running a $2.2 million powerhouse? In this must-listen episode, Pillar To Post CEO Charles Furlough sits down with Marco Miranda, our 2024 Franchise Business Owner of the Year, for a raw and revealing conversation on how one ah-ha moment sparked the journey to building a large, profitable business. Marco shares how he started nearly 12 years ago with no business background—just a willingness to learn and a relentless drive to grow. In the early days, he didn’t see himself as a business owner—just someone with a job. Then came the lightbulb moment: What would happen to my business if something happened to me? That question unlocked a series of even bigger ones: What if I hired the right people? What if I focused on growth, leadership, and customer experience instead of doing it all myself? Today, with over 18,000 inspections completed, an average job size of $1,200, a 51 percent upgrade rate, and 37 percent of jobs including added services, Marco has built a high-performance business that delivers real value—every single day. You’ll hear how he: Surrounds himself with people whose strengths balance out his own limitations Balances inspector coaching with business leadership Understands the difference between delegating and abdicating—and stays connected to the business even as he empowers others Organizes his day, week, and world to focus on what matters most Commits to working on the business to increase both impact and long-term value Marco’s story is packed with insight, motivation, and practical takeaways for any Franchise Business Owner ready to scale their business with purpose. His journey proves that true leadership is about vision, people, and building something that lasts. Don’t miss this episode—it’s a playbook for anyone serious about building a large, profitable business.

How do you prepare your business for a planned leave without letting things fall through the cracks? In this episode, Autumn Rogers shares how she planned for one of life’s biggest milestones—maternity leave—while keeping her inspection business running strong. Host Deron Ellis dives into Autumn’s story of balancing family and business, and how EZBook Flex provided the short-term scheduling support she needed to step away with confidence. From initial concerns to seamless transitions, Autumn opens up about the behind-the-scenes planning, the EZBook Flex experience, and the peace of mind it brought during an important time for her and her family. If you're a Franchise Business Owner planning a leave or simply want to prepare for the unexpected, this episode offers practical strategies and first-hand insights to help you stay in control—even when you step away. Tune in to learn how to keep your business moving without missing a beat.

What happens when a solo operator mindset gets shaken up by a glimpse into something bigger? In this episode, Charles sits down with 2024 Rookie of the Year Matt Ruggieri—an Army veteran who came into franchising thinking small… but didn’t stay that way for long. Matt shares how his early vision of “just supporting his family” transformed into a strategic push toward a Large Profitable Business with multiple inspectors, team infrastructure, and sustainable growth. You’ll hear: Why Matt says he “made his own luck” through boots-on-the-ground marketing and relentless presence. What turned skeptical realtors into loyal partners. The secret behind turning a “pretty good” first year into a $275K powerhouse. How the tools, report quality, and customer care helped him win in a crowded market. How “letting go” is a big part of the plan in 2025 and beyond The mindset shift from lone operator to business builder—and what he’s planning next. Matt’s story proves it’s not just about inspections—it's about being a true partner to realtors, creating value, and staying consistent. If you’re aiming to scale, compete, and grow, this is the episode for you. Listen now and unlock what it takes to go from startup to standout.

What do you do when your scheduler suddenly leaves and your phones keep ringing? In this episode, Franchise Business Owner Josh McDannel shares how an unexpected staffing loss threatened to disrupt his entire operation—and what he did to stay on track. Join host Deron Ellis as they explore Josh’s real-life experience of navigating the chaos, finding a fast solution, and ultimately bridging the gap with EZBook Flex. You’ll hear what worked, what didn’t, and how this temporary support system helped Josh keep his business running smoothly while hiring and training a new team member. Whether you're currently struggling with scheduling or just want to be better prepared, this episode delivers relatable insights, practical advice, and a behind-the-scenes look at what it takes to adapt quickly and confidently and how the new EZBook Flex program could be a good option for you and your business. Listen now to learn how to avoid the headache—and bridge the gap.

US Franchise Business Owners DescriptionJoin host Adam Brown as he sits down with Dan McGauley, Director of Strategic Partnerships, and Gregory Krieger, Senior Account Executive from OneSource, to take a closer look at the U.S. PTPConnects program, the home services concierge solution available to your customers through our partnership with OneSource. This episode is specifically tailored for U.S. Franchise Business Owners, providing a deeper understanding of how the program works, what services are offered, and how it can add value to both your customers and your business. Dan and Gregory share insights into the origins of the program, the customer outreach process, and the range of services available—many of which are free. Topics Covered: The origins of PTPConnects and how it has evolved into a comprehensive solution for homeowners. A breakdown of the services available, including which ones are free and how they add value for your customers. An inside look at the customer experience, from initial outreach to service setup, featuring a recorded customer call. The outreach process—how many times customers are contacted and what to expect. Key results from 2024, including program performance metrics such as attachment rates. Data security and compliance—what measures are in place to protect your customers’ information. What’s planned for 2025, including updates on PTPBucks and program enhancements. Practical Takeaways for Your Business: We’ll also discuss practical ways you and your team can support PTPConnects and improve customer participation, such as: Accuracy: Ensuring accurate client information is provided at booking. Simplicity: Mentioning PTPConnects in a simple, effective way during inspections. Value: Using the program as a talking point with realtors to add value to their clients. Awareness: Making sure your entire team, including office staff, understands how the program works. Visibility: Leveraging available marketing materials to leave with customers and realtors. Listen in to discover practical ways to better leverage PTPConnects and maximize its impact on your business. Click here to access PTPTV to view the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

US Franchise Business OwnersDescriptionJoin host Adam Brown as he sits down with Dan McGauley, Director of Strategic Partnerships, and Gregory Krieger, Senior Account Executive from OneSource, to take a closer look at the U.S. PTPConnects program, the home services concierge solution available to your customers through our partnership with OneSource. This episode is specifically tailored for U.S. Franchise Business Owners, providing a deeper understanding of how the program works, what services are offered, and how it can add value to both your customers and your business. Dan and Gregory share insights into the origins of the program, the customer outreach process, and the range of services available—many of which are free. Topics Covered: The origins of PTPConnects and how it has evolved into a comprehensive solution for homeowners. A breakdown of the services available, including which ones are free and how they add value for your customers. An inside look at the customer experience, from initial outreach to service setup, featuring a recorded customer call. The outreach process—how many times customers are contacted and what to expect. Key results from 2024, including program performance metrics such as attachment rates. Data security and compliance—what measures are in place to protect your customers’ information. What’s planned for 2025, including updates on PTPBucks and program enhancements. Practical Takeaways for Your Business: We’ll also discuss practical ways you and your team can support PTPConnects and improve customer participation, such as: Accuracy: Ensuring accurate client information is provided at booking. Simplicity: Mentioning PTPConnects in a simple, effective way during inspections. Value: Using the program as a talking point with realtors to add value to their clients. Awareness: Making sure your entire team, including office staff, understands how the program works. Visibility: Leveraging available marketing materials to leave with customers and realtors. Listen in to discover practical ways to better leverage PTPConnects and maximize its impact on your business. Click here to access PTPTV to view the video version of PTPPodcast:https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

Description:Host: Paul Ferguson, OH, Franchise Business OwnerGuest: Charles Furlough, CEO of Pillar To Post. Curious about the new PTP Executive Model? This episode of PTPPodcast is your go-to resource for all the answers. Host Paul Ferguson, OH, sits down with CEO Charles Furlough to dive deep into this exciting new direction for Pillar To Post. Paul doesn’t shy away from the big questions as he asks what’s on every Franchise Business Owner’s mind:(i) What exactly is the Executive Model, and how does it work?(ii) What are the key changes to franchise agreements? And is MY agreement affected?(iii) What stays the same, and what’s new?(iv) What type of new franchise business owner is a great fit for this model?(v) How does the Executive Model impact existing Franchise Business Owners?(vi) What impact is there when it comes time to sell my business?(vii) How does the Executive Model impact the value of my business?Charles also shares the reasoning behind this change and discusses how it positions the network for growth and long-term success. You’ll hear about the systems, tools, and training that come with the new model, and how they benefit both new and existing Franchise Business Owners.Whether you’re a seasoned owner or just curious about what this means for the future of your business, this candid conversation is packed with insights and clarity. Tune in to hear how the Executive Model represents a commitment to building a thriving, future-ready network. Don’t miss this episode—it’s essential listening for anyone invested in the success of their Pillar To Post franchise. Click here to access PTPTV to view the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

Join host, Deron Ellis, and guest, Stephanie Fisher, for an insightful discussion about The Path—the growth journey from being a single inspector to building a large, thriving business. They talk specifically about the Growth Plan, emphasizing that growth isn’t accidental; it requires thoughtful vision, planning, and commitment.Stephanie shares how to develop a Growth Plan by identifying your WHY—your higher purpose—and translating it into actionable goals. They dive into practical elements of a business plan, such as conducting a competitor analysis to understand your market and creating an organizational chart to visualize the structure you need as your business expands.Stephanie also discusses common roadblocks that hold people back, such as fear of change, lack of time, or uncertainty about where to start. She explains how she and other Regional Directors work with Franchise Business Owners to break their Growth Plans into manageable, actionable pieces. By focusing on one step at a time, they help business owners gain clarity, build confidence, and stay motivated to achieve their vision.Learn how to collaborate with your Regional Director to create a business plan targeting specific areas for growth and actionable steps to achieve your goals. Watch this episode to maximize your partnership with your Regional Director and take your business to the next level!Click here to access PTPTV to view the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

For those of you who prefer the audio version, here is the November 2024 All Franchise Business Owner RoundTable Recording.Click the link to access PTPTV and watch the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

Host Jay Gregg sits down with Jared Fenn to unpack the transformative potential of Market Ready Inspections (MRI), the next evolution of Pre-Listing Inspections designed to help realtors thrive in today’s competitive real estate market. As a pilot member for MRI, Jared shares his firsthand experiences, offering a clear strategy for how this service can position you as an indispensable partner to Listing Agents.This isn’t just a renaming; it’s a new positioning that opens doors to deeper relationships with agents and new growth for your business. Jared highlights why MRI is a must-have service and how it can help agents close deals more effectively while standing out in the marketplace.Buyer’s ConsultationJared introduces the concept of The Buyer’s Consultation, outlining how this strategic approach not only addresses common objections from Listing Agents but also empowers them to be more successful. Learn how The Buyer’s Consultation dovetails seamlessly with MRI to deliver tangible value, build trust, and create confidence among agents.Jared introduces Home Highlights, a feature like a CARFAX for the home, showcasing its role in providing added value and building trust with Listing Agents and their clients.MarketingIn this podcast, Jared provides actionable insights into marketing MRI, including his proven scripts, pitch, and techniques for integrating it into a listing agenda. He discusses the critical role of Free Inspections in attracting and engaging Listing Agents, sharing his strategies for overcoming resistance and turning objections into opportunities.Training Employee InspectorsJared explains how he trained his team to confidently perform walkthroughs, deliver value, and present Market Ready Inspections as essential to Listing Agents. He highlights the steps he took to ensure consistency and build trust, helping his team align with the MRI strategy for success.If you’re looking to elevate your services and expand your impact with realtors, this episode is packed with strategies to help you make Market Ready Inspections a cornerstone of your business. Don’t miss this opportunity to learn how to make every Listing Agent conversation count!Click the link to access PTPTV and watch the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

Welcome to this episode, "Insurance Certificates – What They Are and When You Need Them". In this episode, our host Stephanie Fisher, Regional Director, and expert guide, dives into the essential (and sometimes tricky) world of insurance certificates with special guest, Carrie Lawson Joubert of InspectorPro. In this episode, we're breaking down everything you need to know about insurance certificates—what they are, why they're important, and when you’ll need one. From the essentials for builders to the special considerations for condo associations, Stephanie and Carrie cover it all.We’ll explore how InspectorPro supports franchise owners by meeting builder requirements, helping streamline those requests with ease. Plus, discover why builders ask for these certificates, what to be aware of when condo associations are involved, and tips on when not to provide a certificate. And we won’t leave out insights on loan implications. So grab your headphones and tune in for this fun, informative chat on all things insurance certificates!This episode is part of the Larger ‘Insure Your Success’ series.Click the link to access PTPTV and watch the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

For those of you who prefer the audio version, here is the September 2024 All Franchise Business Owner RoundTable Recording.Click the link to access PTPTV and watch the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

Welcome to the sixth episode of the “Insure Your Success” series with your host Stephanie Fisher, featuring industry expert Carrie Lawson Joubert of InspectorPro. In this episode, " The Difference in Inspecting Condos Verses Single Family Homes," we're diving deep into the world of condo and townhome inspections—key components of your risk management strategy. Whether you're a seasoned Franchise Business Owner or new to the game, this episode is packed with insights to help you navigate the complexities of these unique properties.We'll define what exactly constitutes a condo and discuss how inspections apply to managing risks effectively. Learn about the crucial role of Condo VIAs in OnePoint and what you should and shouldn't inspect. We'll cover everything from setting proper expectations with clients before, during, and after the inspection, to ensuring clarity on what’s your responsibility versus what falls under the HOA's jurisdiction.Stephanie and Carrie also explore the nuances of townhome inspections—discussing key areas like roofs, attics, and HVAC systems, and how they differ from other property types like villas and garden homes. Plus, we’ll tackle the unique challenges posed by high-rises and multi-unit inspections.This episode is all about empowering you to set the right expectations with your customers, ensuring you have the proper agreements in place, and managing your exposure effectively. Tune in for a comprehensive guide that will elevate your understanding and approach to condo and townhome inspections!Click the link to access PTPTV and watch the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

Join us for the first episode of "Elevate Your CEP Game," series where host Stephanie Fisher and veteran Franchise Business Owner Dave Dalfino delve into the essentials of delivering Continuing Education Programs (CEPs). With over 20 years of experience, Dave shares his invaluable insights on how to effectively start, present, and follow up on CEPs. In this episode, you will learn: Getting Started: How to secure a spot on the calendar and contact the right people. Presentation Tips: Crafting compelling CEP flyers, consulting with offices, and delivering engaging sessions whether in-person, hybrid, or via Zoom. Scheduling Strategies: Balancing time, deciding between single or series sessions, and setting ambitious yet achievable goals. Engagement Techniques: Interactive strategies, Q&As, personal stories, and best practices for captivating your audience. Logistics Management: Handling attendance, bringing the right refreshments, and using tools like ShareCard and QR codes to boost attendance and measure ROI. Follow-Up Tactics: Ensuring prompt and impactful follow-ups to maintain momentum and gain traction in offices. Discover how Dave aims to reach 1,000 realtors annually and how you can apply his strategies to bring value and drive success in your CEPs. Tune in to learn from the best and elevate your CEP game! Don't miss out on these expert tips and proven methods to make your CEPs a hit. Listen now! Click the link to access PTPTV and watch the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

In this fifth episode of the "Insure Your Success" series, host Stephanie Fisher welcomes Carrie Lawson Joubert from InspectorPro to explore the critical aspects of incorporating Added Services into your home inspection business. As Franchise Business Owners, understanding the implications of expanding your service offerings is vital to your success and protection.Stephanie and Carrie dive into what constitutes an Added Service in the home inspection industry and how these services can significantly impact your business operations and insurance requirements. If you use subcontractors, get insights on legal and insurance considerations, handling complaints, and using Added Service Riders.Whether you're planning to expand your services or already have several Added Services, this episode provides the essential information you need to protect and grow your business. Tune in for expert advice and practical tips.

For those of you who prefer the audio version, here is the June 2024 All Franchise Business Owner RoundTable Recording.Click the link to access PTPTV and watch the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

Welcome to "Building a High Performance Team," where host Chuck Gravely interviews Paul Holt, a seasoned Franchise Business Owner, to uncover the strategies behind his thriving business. In this episode, Paul shares the structure of his high-performing team, including his new Sales and Marketing Director, team leads, and back office admin team. He discusses how his military background has helped him establish a measurable leadership system with clear goals and benchmarks, emphasizing the importance of involving employees in goal setting, tracking progress, and celebrating successes.Paul delves into the significance of weekly meetings in creating a culture of accountability and driving business objectives. He also highlights the critical role of managers in his organization and how they contribute to the company's growth. Through his vision and managerial strengths, Paul demonstrates how to effectively lead a team and ensure every member is aligned with the business goals. Whether you're a seasoned Business Owner or just starting out, this episode offers valuable insights into building and leading a high-performance team. Tune in to transform your leadership approach and elevate your team's success.Click the link to access PTPTV and watch the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn