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Welcome to 'Clienteling Unveiled,' where we unravel the challenges, share expert tips, and discuss key issues in the world of clienteling. Join us for quick insights on navigating personalization, communication, and innovative solutions. Your go-to source for transforming challenges into opportunities and building lasting client connections
31 Episodes
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In this episode of "Clienteling Unveiled," host Katie is joined by Meiling Fournier, a seasoned expert in luxury retail and clienteling, to discuss the power of emotional connection in clienteling. Discover how personalized interactions, empathy, and genuine care can transform the shopping experience, drive customer loyalty, and boost sales. Tune in for insights, strategies, and real-world examples that highlight the importance of emotional connection in today's competitive retail landscape.R...
Welcome to another episode of Clienteling Unveiled! In this episode, we explore the dynamic world of Gen Z shoppers and how retailers can adapt their strategies to engage this tech-savvy, value-driven generation. Our host, Katie, is joined by retail strategist Alexis Dulin, Customer Success Manager at BSPK, to discuss key characteristics of Gen Z, the importance of seamless omnichannel experiences, and the role of social responsibility in capturing their loyalty. Discover actionable insights ...
In this episode of Clienteling Unveiled, your host Alexis Dulin sits down with Zuzanna Kusznir, an Engineer at BSPK who works in analytics, to explore the critical role of quality data in clienteling.Discover why accurate, complete, consistent, timely, and relevant data is the backbone of personalized customer interactions and how it can enhance your clienteling strategy. Learn about the five key attributes of quality data and how they translate into better customer experiences, increased sat...
42 Technologies & BSPK: Better TogetherWhen combined, the power of 42’s data analytics and BSPK’s clienteling capabilities is almost a cheat code for brands. Listen to another episode of Clienteling Unveiled where Host: Katie interviews Rita Berrada, VP of Sales from 42 Techonolgies and Meiling Fournier, VP of Sales at BSPK. Learn how retailers can use the detailed insights provided by 42 to inform their clienteling strategies that are then implemented through BSPK. For instance, dat...
Join Zuzanna on Clienteling Unveiled as she talks about every aspect of clienteling with Katie Tame, Strategic content creator for BSPK. Learn about why clienteling is important and hear real live examples of how it can work for you. Tune into Clienteling Unveiled and see what clienteling can do for your company, sales team and you. https://youtu.be/pKlkai5W9f8BSPK is a leading innovator in retail technology, empowering businesses to thrive in a dynamic market. Through cutting-edge solut...
Join us on Clienteling Unveiled as we dive into the world of retail sales and explore the latest trends and strategies to get results. In this episode, we're joined by Meiling Fournier, a sales expert with over 10 years of experience in the retail industry. Meiling shares her insights on the biggest challenges in retail sales and how sales coaching can make a significant difference. From building relationships and trust with your team to empowering associates to set their own goals, Meiling p...
Welcome to Clienteling Unveiled by BSPK, where we uncover the secrets of data-driven clienteling in the retail industry. Join host Zuzanna as she explores the world of personalized customer experiences with leading experts like Alexis Dulin, Customer Success Manager from BSPK. Discover how data analytics is transforming the retail landscape, driving customer loyalty, and boosting sales. Whether you're a seasoned professional or new to the world of clienteling, this podcast is your guide to cr...
Join host Alexis and special guest Meiling Fournier, VP sales at BSPK, as they delve into the importance of quality over quantity in clienteling messages. In this episode of Clienteling Unveiled, they discuss why personalized and engaging messages are key to building strong customer relationships and driving sales. Discover practical tips for making your clienteling efforts more impactful and learn how BSPK can help you deliver exceptional clienteling experiences.BSPK is a leading innov...
Discover the secrets to optimizing your customer journey with BSPK! In this episode of "Clienteling Unveiled," host Katie sits down with Jeff Ellis, VP of Sales at BSPK, to explore the essentials of customer journey mapping. Learn how to create seamless and satisfying experiences for your customers, from initial awareness to loyalty. Tune in for expert insights on enhancing engagement, satisfaction, and loyalty through effective journey mapping and clienteling strategies.BSPK is a leading inn...
Great communication begins with connection -- The Vital Role of Effective Internal Communication in a Retail Environment.Welcome to Clienteling Unveiled, the podcast where we delve into the world of retail customer engagement and effective messaging. In this episode, we focus on the vital role of internal communication in a retail environment, specifically looking at how clients who use BSPK can leverage internal communication to enhance their sales teams' performance. Join our host, Katie, a...
Tune in to the latest episode of Clienteling Unveiled where we delve into the world of clienteling and hyper-personalization in 2024. Hosted byZuzanna, this episode features expert insights from Alexis Dulin, Customer Success Manager for BSPK, exploring the importance and value of investing in hyper-personalization strategies for retail success. Discover how brands are leveraging data, AI, and emerging technologies to create tailored experiences that drive engagement and loyalty. Don't miss o...
BSPK Clienteling Unveiled is your go-to podcast for all things clienteling in the retail world. Join us as we explore the latest trends, strategies, and technologies shaping the future of personalized customer experiences. Each episode, we'll dive deep into topics like data-driven clienteling, omnichannel strategies, and the human touch in a digital world. Whether you're a seasoned retail professional or just curious about the future of retail, BSPK Clienteling Unveiled has something for you....
Welcome to the BSPK podcast, where we delve into the dynamic world of customer engagement, exploring how the perfect blend of personal touch and smart data can transform your business. Join us as we uncover the power of clienteling and CRM, and how these tools seamlessly intertwine to create personalized customer experiences that drive loyalty and revenue. Whether you're a retail veteran or just starting out, our podcast is your go-to resource for staying ahead in today's competitive landscap...
Welcome to Clienteling Unveiled, the podcast where we uncover the secrets of customer engagement in the retail world. Join us as we explore the latest trends, strategies, and technologies that are reshaping the way retailers connect with their customers. From Customer Data Platforms (CDPs) to clienteling techniques, we'll dive deep into the tools and tactics that drive loyalty, boost sales, and create unforgettable shopping experiences. Whether you're a seasoned retail professional or just st...
Discover the power of visual engagement in retail with BSPK Clienteling Unveiled. Join host Alexis and guest Paige Wilson, BSPK Graphic Designer, as they explore the significance of graphics and videos in enhancing customer engagement. Learn how visual content drives sales, strengthens brand image, and fosters customer loyalty. Tune in to BSPK Clienteling Unveiled for expert insights and strategies to elevate your retail strategy through visual selling. #BSPKClientelingUnveiled #VisualEn...
Tune in to BSPK Clienteling Unveiled, where we uncover the latest strategies and trends in clienteling. In this episode, we delve into the art of increasing sales through upselling and cross-selling techniques. Our expert guests share valuable insights on leveraging customer data, implementing best practices, and measuring success in upselling and cross-selling strategies. Discover how to boost your average order value (AOV) and drive profits by enhancing the customer experience. Don't miss o...
Join Katie on BSPK Clienteling Unveiled as she explores the latest trends in retail. In this episode, Katie is joined by a special guest to discuss the ROI and Adoption of Clienteling in today's retail landscape. They dive into the importance of defining clear goals and KPIs, evaluating the impact of clienteling on business operations, and training sales teams for success. Discover how BSPK's innovative approach to clienteling can help brands drive growth and enhance customer loyalty. Tune in...
In "Clienteling Unveiled," join host Alexis as she delves into the dynamic world of retail customer engagement and effective messaging. Each episode features insightful discussions with industry experts, including sales strategists, customer experience specialists, and retail technology innovators, who share their expertise and strategies for success in today's competitive retail landscape. Whether you're a seasoned retail professional or just starting in the industry, this podcast provides v...
Welcome to Clienteling Unveiled, a podcast that delves into the evolving landscape of retail, exploring trends, insights, and strategies to enhance the customer experience. Hosted by Jeff Ellis, this episode features a deep dive into the world of luxury retail with a focus on the importance of the physical shopping experience and the role of emotions in driving consumer behavior.Jeff is joined by Zornitza Stefanova, CEO and founder of BSPK, a leading platform revolutionizing clienteling in th...
Unveiling the Power of Insights," understand the pivotal role of data analytics in clienteling strategies.From understanding consumer behavior to optimizing inventory management and gaining a competitive edge, data insights are the cornerstone of modern retail operations. Through insightful discussions and expert interviews, this podcast delves into how retailers can leverage data to personalize interactions, anticipate customer needs, and drive revenue growth.Whether you're a seasoned retail...
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