The Roofer Show

Roof repairs can look very profitable until you add up what they really cost. Dave Sullivan breaks down roof repair pricing, hidden costs, the right customer, repair operations, and the numbers contractors need to track to know if their repairs are actually making money.EPISODE DESCRIPTIONRoof repairs look profitable.A $600 repair. A couple hours of labor. Maybe $75 in materials.Looks like easy money, right?Not so fast.What about the cost of the lead, answering the phone, scheduling, drive time, the truck, fuel, insurance, trips to the supply house, documentation, billing, collections and callbacks?There may be a lot more money tied up in that repair than you realize.In this episode, I break down what it really costs to run a roof repair business and why you can’t price repairs based simply on how long your technician spends on the roof.I also share what I learned building a commercial service and maintenance operation that eventually did about $4 million a year.In this episode:Why repairs need to be treated as a separate businessThe hidden costs contractors often missWhy I won’t give you a magic price for a roof repairHow to determine what you need to chargeHow to identify your ideal repair customerWhat repair customers are really paying you forWhy repairs need their own sales and service processHow repair customers can become future reroof customersWhy a good production roofer isn’t automatically a good repair technicianThe numbers you need to track to know if repairs are actually profitableRepairs can be a very profitable part of your roofing business.But don’t do them just to keep everybody busy.Know why you’re doing them. Know what they cost. Charge enough to make a profit. And keep score.Not sure where the profit is going in your roofing business?Start with the Roofing Business Health Check.We’ll look at the whole business through the three things every successful roofing company has to do well:Sell the Work. Do the Work. Keep Score.We’ll identify where you’re making money, where you’re leaking it, and the three things I’d focus on over the next 90 days.SPONSORSProLinetheroofercoach.com/prolinePromo code: DAVE50SMA Supporttheroofercoach.com/smasupportFurther ListeningEpisode #478, the service/repair truck episodeEpisode #490, Why Your Roofing Company Has Plenty of Work—but No Money

A roofing company can have plenty of money in the bank and still have a serious cash flow problem.Customer deposits may already be committed to jobs you haven’t produced. Material bills, payroll, subcontractors and taxes are coming due. And if you’re growing, the cash problem can get worse fast.In this episode of The Roofer Show, Dave Sullivan revisits a conversation with credit and collections expert Thea Dudley and breaks down five common cash flow mistakes roofing contractors make.You’ll learn:The difference between cash in the bank and healthy cash flowWhy your order-to-cash process mattersHow slow collections can turn 30-day receivables into 60- or 90-day problemsWhy billing quickly is critical to cash flowHow to protect your receivables and lien rightsWhy supplier discounts can disappear when cash is tightHow growing too fast can create even bigger cash flow problemsWhy your back office systems have to keep up with salesHaving more sales doesn’t automatically solve a cash problem. If your jobs aren’t producing enough gross profit, more volume can actually make the problem worse.Sometimes you have to get above the day-to-day and look at the whole business: What do you have? What do you owe? Who owes you money? And are you actually making money?Roofing Business Health Check:https://theroofercoach.com/health-check/ProLine:https://theroofercoach.com/prolinePromo code: DAVE50SMA Support:https://theroofercoach.com/smasupport

An eight-figure roofing company is busy and completing plenty of work, but the profit is not what the owner expects. Dave Sullivan and construction accounting expert Diane Gilson explain how the timing of income and job costs can distort a roofing company’s monthly profit.DESCRIPTIONHow can an eight-figure roofing company stay busy, complete plenty of work, and still wonder where the money went?The owner’s accountant recommends cash-basis accounting. Other successful roofing contractors are telling him cash basis is completely wrong for a company his size.So who is right?Possibly both of them.The accounting method used to prepare a company’s tax return may not provide the information an owner needs to manage the business.In this episode, Dave revisits an important conversation with construction accounting expert Diane Gilson. They explain why a roofing company can appear highly profitable one month and lose money the next, even when its pricing and production have not substantially changed.Diane calls this the gross profit roller coaster.ROOFING BUSINESS HEALTH CHECKAre you busy but still wondering where the money is going?The Roofing Business Health Check examines your financials, sales and marketing, operations, leadership, and systems.Dave identifies the real problems and the three things you should fix first.Learn more and talk with Dave:https://theroofercoach.com/health-check/IN THIS EPISODE, YOU’LL LEARN:The difference between cash and accrual accountingWhy tax accounting and management accounting serve different purposesHow the timing of customer payments and job costs distorts gross profitWhy accrual accounting alone may not completely solve the problemHow percentage-of-completion adjustments match income with job costsWhy accurate estimates and job costing are essentialWhat roofing owners should ask their accountantsHow to determine whether your financial statements are telling the truthThis is not an accounting class. You do not need to become a bookkeeper or CPA.But as the owner, you need to understand enough to know whether your roofing company is actually making money.ABOUT DIANE GILSONDiane Gilson specializes in construction accounting, job costing, management reporting, and helping contractors understand their numbers.https://buildyournumbers.com/TRUSTED AND VETTED SPONSORSSMA SUPPORTGet roofing-trained support for lead intake, follow-up, appointment setting, CRM management, rehash, reviews, and administrative work.https://theroofercoach.com/smasupportPROLINEManage leads, automate follow-up, schedule appointments, send proposals, and see what is happening throughout your sales pipeline.https://theroofercoach.com/prolineUse promo code DAVE50.CONNECT WITH DAVEThe Roofer Coach:https://theroofercoach.com/The Roofer Show helps roofing contractors build more profitable businesses, develop dependable systems, understand their numbers, and reclaim their time.

A $4 million roofing contractor is busy and short on cash. He thinks he needs more leads. But once we examine the whole business, the real problems are somewhere else.A roofing contractor calls me and says:Dave, we’re doing $4 million a year. We’re busy, but there’s never enough cash. I think we need more leads.Maybe he does.But what if leads aren’t the problem? What if spending more money on marketing actually makes things worse?In this episode, I walk through a fictional $4 million roofing company using the same whole-business approach behind my new Roofing Business Health Check.We examine all three legs of a healthy roofing business:• Sell Work• Do Work• Keep ScoreThe owner thinks he needs more leads, but we find missed calls, estimates nobody followed up on and old opportunities sitting untouched in the CRM.Then we look at production. Sales promises aren’t making it into the job package, change orders aren’t always collected and completed jobs aren’t being properly job-costed.Finally, we examine the numbers. Gross profit is slipping, overhead is growing and the owner is running a $4 million company without a clear financial scorecard.More leads won’t fix those problems. They could make them worse.In this episode, you’ll learn:Why revenue doesn’t tell you whether your business is healthyHow poor follow-up wastes leads you already paid forWhy more sales can make a weak production system worseHow a seven-point gross profit drop can cost a $4 million company $280,000Why leadership, ownership and accountability matterHow to use the Two-Week Vacation testThe three priorities I would give this contractorWhy you need to diagnose the real problem before deciding on the solutionROOFING BUSINESS HEALTH CHECKThe Roofing Business Health Check is a whole-business examination with me, Dave Sullivan.We’ll look at:Financial HealthSales and MarketingOperationsLeadershipSystemsWe’ll spend up to two hours looking at the business. I’ll identify the three things I believe should be addressed first.Within two business days, the contractor will receive a personalized Roofing Business Health Record and written 90-Day Action Plan.Financial statements are strongly recommended, but they are not required.The cost is $495.This isn’t a big program, a long-term commitment or a promise to 10X the business. It’s about finding the real problems, getting the basics right and building a strong foundation to grow on.Go to TheRooferCoach.com, click on Roofing Business Health Check and book a quick 15-minute call with me.There is no obligation. We’ll discuss what is happening in the business, answer any questions and decide whether the Health Check makes sense.LINKSRoofing Business Health Check:https://theroofercoach.com/health-check/ProLine CRM:https://theroofercoach.com/prolineSMA Support:https://theroofercoach.com/smasupportLinked Episodes#489: Is Your Roofing Business Healthy?#490: Why Your Roofing Company Has Plenty of Work But No Money#491: Sell Work with John DeLaurier of ProLine#492: Do Work with Chris Diroll of SMA Support

Chris Diroll of SMA Support explains why roofing contractors may not need more leads—they may need better follow-up, clearer processes and someone responsible for consistent implementation.Show Notes:Most roofing contractors believe more leads will solve their sales problems. But what if the real problem is that the leads they already paid for are slipping through the cracks?In this third installment of the Roofing Business Health Check series, Dave Sullivan is joined by Chris Diroll of SMA Support to discuss the missing implementation piece behind a healthy roofing business.Financial statements and CRM dashboards give you the lab work, but they only provide a snapshot. Before you can make an accurate diagnosis and decide what to fix, someone must keep the information accurate, maintain the CRM and make sure the processes are followed consistently.Chris shares how he once believed he needed more leads. Instead, he followed up with approximately 200 open estimates in only 22 minutes—and had two or three signed the following morning.In this episode, you’ll learn:Why more leads may be the wrong prescriptionWhere opportunities leak out of the sales processWhy your CRM needs one clearly responsible ownerThe difference between hiring a VA and installing a managed processWhy recruiting, role fit, training and accountability matterHow missed calls and inconsistent follow-up waste marketing dollarsWhy accurate information must be maintained consistentlyHow back-office support can free the owner for higher-value workWhy job costing and accurate bookkeeping complete the Health CheckThe goal is not simply to add more software, employees or leads. It is to diagnose the real constraint, assign ownership and consistently implement the right process.RESOURCESRoofing Business Health Check:https://theroofercoach.com/health-check/Learn more about SMA Support:https://theroofercoach.com/smasupportLearn more about ProLine:https://theroofercoach.com/prolineEpisode 490 — Financial Health:https://theroofercoach.com/490Episode 491 — Sales Health with John DeLaurier:https://theroofercoach.com/491Schedule a call with Dave:https://davesullivan.as.me/consulting-call Keep an eye out for the upcoming live Roofing Business Health Check webinar with Dave Sullivan, Chris Diroll and John DeLaurier.