Impact Podcast, Mentorship with Eddie Wilson

What makes an experience truly unforgettable? Most businesses focus on getting the first 95% right: delivering the product, answering the phone, meeting deadlines, solving problems, and doing what they promised. Those things matter. But according to Eddie Wilson, they're also what people already expect. In this episode of the Impact Podcast, Eddie explores the final 5% that separates good service from genuine hospitality and explains why seemingly small moments can leave the biggest impressions. Drawing from his current work expanding Myth & Legend Coffee, unforgettable experiences he's encountered throughout his life, and lessons from Unreasonable Hospitality, Eddie examines what happens when we stop simply completing transactions and start paying attention to the person in front of us. But this principle reaches far beyond customer service. Eddie explores what the extra 5% looks like in leadership, sales, friendships, marriage, family, and everyday interactions, and why being more intentional doesn't necessarily require more money, more time, or more work. Sometimes creating an unforgettable impact begins with something much simpler: noticing. Because people may forget what you delivered, but they're far less likely to forget the moment you made them feel seen.TIMESTAMPS:00:00 – The 5% People Never Forget01:10 – Service vs. Hospitality02:16 – Why the First 95% Isn't Enough03:07 – Creating an Unforgettable Experience04:17 – The Power of Unexpected Hospitality05:55 – What People Actually Remember06:23 – Transaction vs. Emotional Connection07:50 – What Is the Extra 5%?08:14 – Building Relationships With Customers09:32 – Small Gestures, Lasting Impact11:04 – Why Attention Matters More Than Money11:26 – The Oreo Milkshake Story13:16 – Becoming Better at Noticing14:34 – Hospitality Beyond Business15:20 – Making Employees Feel Seen16:13 – Applying the 5% to Life and Family17:20 – Simple Ways to Go Above and Beyond18:22 – The Daily 5% Challenge19:14 – What Will People Remember About You? Hosted on Acast. See acast.com/privacy for more information.

What actually makes someone a great leader? In this episode of the Impact Podcast, Eddie Wilson sits down with rising leader Norman for an honest mentorship conversation about leadership, confidence, culture, ego, confrontation, personal development, and building people. Rather than focusing on titles or authority, Eddie breaks down leadership through decades of experience building companies and developing teams. He shares lessons from becoming a manager in his twenties, leading people with far more experience than himself, learning how to earn trust instead of demanding respect, and recognizing when leadership becomes less about personal achievement and more about helping others succeed. The conversation also explores consistency over intensity, identifying and maximizing personal giftedness, knowing when to delegate weaknesses, creating a vision large enough for other people's ambitions, and accepting that not everyone who helps build one chapter of an organization is meant to follow it into the next. As Eddie enters a new phase focused heavily on developing leaders and expanding the work of Impact Others, this episode offers a candid look at how his own definition of leadership and legacy continues to evolve. For anyone stepping into leadership, managing people for the first time, or wondering how to become the kind of leader others genuinely want to follow, this conversation is packed with perspective earned through experience.TIMESTAMPS:00:00 - START00:18 – Why Legacy Starts Earlier Than You Think01:15 – Investing in Young Leaders06:06 – When Leadership Becomes Bigger Than You09:20 – Building Confidence as a Young Leader10:40 – Leading People Older Than You14:10 – Authority vs. Influence16:20 – Removing Ego From Leadership22:17 – Handling Conflict and Difficult Conversations24:23 – Why Meekness Is Strength25:16 – Competence, Confidence, and Respect26:24 – Consistency Over Emotional Highs and Lows28:31 – Why Developing People Creates Fulfillment30:08 – The Power of Getting 5% Better31:30 – Eddie’s Next Phase of Leadership34:12 – Identifying Your Greatest Gift35:48 – Making Space for Your Giftedness37:45 – Turning Giftedness Into Global Impact43:18 – Know Your Strengths and Delegate Weaknesses46:23 – Building a Vision Big Enough for Others52:14 – When People Outgrow the Organization57:03 – Final Thoughts for Norman Hosted on Acast. See acast.com/privacy for more information.

What happens to pain we never fully process? In this episode of the Impact Podcast, Eddie Wilson explores the hidden power of resentment and the uncomfortable truth that the wounds we refuse to address can quietly shape our relationships, leadership, business, and future. Through the stories of Nelson Mandela and Joseph, Eddie examines two very different examples of people who experienced profound injustice without allowing their suffering to define the rest of their lives. Instead of denying what happened, they gave their pain a different meaning. Eddie shares a practical framework for recognizing resentment, separating painful experiences from identity, reframing difficult chapters, and ultimately turning scars into service. This is not about pretending painful experiences were good or excusing the people who caused them. It is about deciding whether those experiences will continue controlling the story. Because pain can become a pattern, or it can become preparation. The difference may be in how you choose to carry it.TIMESTAMPS:00:00 – Turning Failure Into Meaning01:09 – What You Resent, You Repeat02:24 – Nelson Mandela and Choosing Redemption04:18 – How Unprocessed Pain Repeats Itself05:45 – How Our Wounds Shape Our Values07:13 – The Story You Tell About Your Pain07:39 – Resentment Is an Unpaid Debt08:50 – We Become What Occupies Our Mind10:20 – Joseph: Turning Betrayal Into Purpose13:40 – Healing Can Impact Generations14:11 – Reframing Pain Through Meaning15:30 – Mandela's Choice to Forgive17:05 – Giving Pain a Purpose17:32 – 4 Steps to Reframe Your Story19:00 – Turning Scars Into Service20:02 – Resent It or Redeem It20:30 – Is Your Pain Preparing You? Hosted on Acast. See acast.com/privacy for more information.

Every meaningful life is marked by transition. The question is whether we allow change to keep us stuck in the past or use it to become something greater. In this episode of the Impact Podcast, Eddie Wilson shares three principles he personally uses to navigate seasons of transition. Drawing from his recent decision to step away from the CEO role at Collective Influence, along with previous business exits and major changes throughout his life, Eddie explores the fear, uncertainty, identity loss, and opportunity that often accompany a new chapter. From grieving an old season without becoming trapped by it, to identifying the character, calling, and convictions that remain when everything else changes, this conversation offers a powerful perspective for anyone facing uncertainty in business or life. Eddie also shares how his work with Impact Others is reshaping his own understanding of purpose and possibility, and looks to Winston Churchill's "wilderness years" as a reminder that a season that feels like decline may actually be preparation. If you're facing a career change, business transition, loss, new opportunity, or simply wondering what's next, this episode is a reminder that moving forward doesn't require having the entire map. Sometimes it begins with becoming curious enough to take the next step.TIMESTAMPS:00:00 – Navigating Life's Transitions02:06 – Why We Get Stuck in Old Seasons03:15 – Principle 1: Grieve What Was05:05 – Identity and Letting Go06:20 – Principle 2: Clarify What Is Permanent07:00 – Character, Calling, and Convictions10:46 – Principle 3: Get Curious About What's Next12:07 – How Curiosity Creates Hope13:03 – Finding New Purpose Through Impact Others14:22 – Fear vs. Curiosity15:10 – Preservation vs. Transformation15:56 – Winston Churchill's Wilderness Years18:11 – When Setbacks Become Preparation19:08 – Becoming Stronger Through Transition20:25 – Who Are You Becoming? Hosted on Acast. See acast.com/privacy for more information.

How do you actually find your purpose? In this episode of the Impact Podcast, Eddie Wilson sits down with missionary and entrepreneur Josh Hedman to challenge one of the biggest questions people ask throughout life. Instead of searching endlessly for purpose, they explore why purpose is often discovered through serving others. Recorded in Lima, Peru, this conversation follows Josh's journey from building business systems in the United States to serving families, children, and communities in South America. Along the way, Eddie shares why purpose is rarely a single defining moment. More often, it grows through small acts of service, faithful decisions, and a willingness to help the people already in front of you. The conversation also highlights Project Dakota, Impact Others' initiative to bring hope and Christmas gifts to children around the world, reminding us that even a small act of generosity can create a lasting impact. Whether you're building a business, growing in leadership, or searching for greater meaning, this episode offers a refreshing perspective on purpose, significance, and living a life that truly matters.TIMESTAMPS:00:00 – Finding Your Purpose01:08 – Josh's Journey to Peru04:20 – Why Service Leads to Purpose08:10 – Business, Ministry, and People11:08 – Taking the Next Step13:00 – Serving Families and Communities15:00 – Lessons From Peruvian Culture18:10 – Redefining Success20:10 – Why Serving Others Changes You22:15 – Project Dakota's Impact29:10 – Taking the First Step32:10 – Final Thoughts on Purpose Hosted on Acast. See acast.com/privacy for more information.