Claim OwnershipGround Transportation Podcast
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© 2025 Ground Transportation Podcast
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Take your transportation business to the next level. Kenneth Lucci of Driving Transactions and James Blain of PAX Training share stories and experiences on how to operate a successful and profitable transportation business. Learn how you can grow revenue, train your team, drive higher profits, and boost owner income.
16 Episodes
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Send us a textDiscover how a family transportation business transformed its fleet for profitability and sustainability.In this episode, Ken and James explore how Jess Sandhu and his family strategically shifted their business from limousines to school and mini buses, navigating economic changes and market demands. Jess also shares his insights on leveraging technology and maintaining strong business relationships.The Sandhu family made a strategic pivot from limousines to 24 and 32-passenger ...
Send us a textIn this episode, Kenneth Lucci dives deep into the evolving landscape of transportation with the esteemed Matthew W. Daus, who brings a wealth of experience in transportation regulation, law, and autonomous vehicle technology. Learn about the emerging trends, challenges, and innovative solutions shaping the industry today. In this episode, you’ll hear:How Matthew W. Daus found his way into the transportation industryWhy driver telematics are critical to reducing fleet insurance ...
Send us a textHow can a small family-run limousine business skyrocket to multi-million dollar success?In this episode, Ken Lucci sits down with Diane Forgy, President of Wheatland Enterprises to discuss her transformative journey in the ground transportation industry. From overcoming early challenges and learning key management skills, to implementing effective branding and diversification strategies, Diane shares the invaluable lessons that propelled her company to new heights. In this episo...
Send us a textUnlock the potential of video marketing for your ground transportation business without breaking the bank.In this episode, Ken and James sit down with Sam Emam, Co-Founder at Special 1 Media to explore practical strategies for creating impactful video content, even on a budget. They take a look at how to use storytelling to enhance marketing efforts and discuss the balance between professional and user-generated content. In this episode, you'll learn:Why sometimes your iPhone is...
Send us a textDiscover the secrets behind delivering an exceptional customer experience in the luxury transportation industry. In this episode, Ken and James welcome back Bruce Heinrich, Founder and CEO of LEADER Worldwide Chauffeur Services and PAX Training to explore the process from the first phone call to the final thank you, ensuring every interaction turns into a memorable journey for clients.Importance of avoiding sensory violations, such as excessive noise and strong odors, to create ...
Send us a textBuild a thriving transportation business that keeps moving forward when you get out from behind the wheel. In this episode, Ken and James share essential strategies for scaling beyond 1-2 vehicles to becoming a successful business owner in the ground transportation industry. Key Takeaways:Great customer service and building trust from the first trip is vital for securing repeat business and reputation.Collaboration and learning from other industry experts can strengthen you...
Send us a textJoin us in exploring the immense value of state association involvement and its transformational impact on the limousine and ground transportation industry. In this episode, Ken and James welcome Mike Rose from My Limousine Service to share insights from his remarkable career journey and his leadership within the industry. In this episode you'll learnHow Mike leaned in to market demands, especially during the COVID-19 pandemic where he used downtime to re-tool his business.How M...
Send us a textGrowth for the sake of growth is the ideology of the cancer cell. For a chauffeured transportation company, it should be growth for the sake of profit. In this episode, Ken and James dive deep into the economic framework of ground transportation businesses and breaking down the “profit equation” into its component parts. Drawing from the analysis of 250 companies, Ken shares insights that differentiate thriving businesses from those merely surviving.Key takeaways from ...
Send us a textIt’s no longer air vs ground transportation. It’s all one experience from the minute the passenger steps out their door to the minute they arrive back.In this episode, Ken and James sit down with Susan Lichtenstein, VP of Sales at HQ, to shine a light on trends and technology in the corporate travel industry. In this episode, you’ll learn:How technology can help operators modernize their business, allowing for real-time vehicle tracking, automated expense management, and enhance...
Send us a textA majority of corporate travelers believe customer service in the industry has drastically declined.In this episode, Ken and James explore the importance of maintaining and elevating luxury service in the chauffeured transportation industry. They share insights on the importance of punctuality, presentation, and customer service excellence, highlighting real-world experiences and industry standards. In this episode, you'll learn:• Why customers won't remember what you did, but r...
Send us a textDon’t let skyrocketing insurance rates break your business.In this episode, Ken and James sit down with Mike Marroccoli, Principal at EPIC Insurance Brokers & Consultants. They explore the impact of rising insurance costs in the transportation industry, emphasizing the crucial role of safety culture and risk management in keeping premiums manageable. In this episode, you’ll learn:Why the industry is currently in a "hard market," causing elevated premium rates due to increase...
Send us a textExperience the evolving landscape of the ground transportation industry.In this episode, Ken and James recap their experience at the 2024 CD/NLA show in Washington, DC. They cover pressing topics from industry growth concerns to the competitive threat posed by ride-sharing giants like Uber and Lyft. In this episode, you’ll learn:Why airports are critical for the industry's survival, and the threats that could stop it from happeningHow many Fortune 500 companies use Uber’s execut...
Send us a textHow can chauffeured transportation businesses compete with rideshare giants Uber and Lyft?Strap in as Ken and James explore how inDrive is disrupting the status quo with Adam Warner, Operations lead at inDrive. In this episode, Adam shares how inDrive is addressing wage discrimination and operational fairness in the gig economy, particularly in emerging markets. In this episode, you’ll learn:How inDrive allows passengers and drivers to negotiate fares directly, ensuring transpar...
Send us a textIn this episode, Ken and James are joined by Brett Barenholtz, CEO of Above All Transportation and President of the National Limousine Association. Brett shares his journey from expanding his family taxi business to leading significant mergers and acquisitions, emphasizing the value of collaboration and the role associations play in personal and professional success. In this conversation, you'll learn:- How fostering trust among partners and clients can make or break your b...
Send us a textDo you have what it takes to build a luxury transportation service brand?In this episode, Ken and James sit down with Bruce Heinrich to unveil the secrets of building a luxury service brand in ground transportation. They explore the importance of company culture, employee respect, and quality service as the cornerstones of success. In this episode, you'll learn:Why company culture is criticalWhat to look for when hiring driversWhy you should treat employees with respectHow you c...
Send us a textThe transformation in ground transportation is happening faster than you think—what will set you apart in a fiercely competitive industry?In this episode, Ken and James dive into the pivotal changes reshaping the ground transportation landscape. They explore how service quality influences customer loyalty, the impact of Uber and other ride-share platforms, and strategies to elevate your service to attract discerning clientele. In this conversation, you'll learn:How mediocre serv...
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