Work 2.0: The Podcast

Enterprise AI agents can only make useful decisions if they understand the data and context behind them. On this episode of Work 2.0, Rachel Wells speaks with Sarah Levy, co-founder and CEO of Euno AI, about what happens when company information is scattered across systems, reports, and people’s heads.They discuss at length:* Why AI pilots can work with carefully prepared data yet struggle to scale.* How repeated queries add to costs.* What can happen when an agent acts on the wrong numbers. Levy offers her solution: a shared layer of company knowledge that can help agents work across departments, as she details why leaders planning for AI adoption should think beyond their next few experiments.Who should listen* CIOs and CTOs responsible for scaling AI across their organizations.* AI implementation leaders moving from small pilots to wider deployment.* Data and analytics leaders tackling fragmented information and data trust.Work 2.0: The Podcast examines AI, power, and the changing economics of work, bringing researchers, executives, and technology leaders together to discuss what technological change means for organizations and the people inside them.Follow the show for more conversations on artificial intelligence, agentic AI, the future of work, leadership, organizational transformation, and the changing relationship between humans and intelligent systems.Featured guest: Sarah Levy, co-founder and CEO, Euno AI🎧 Available now on Spotify, Apple Podcasts, YouTube Podcasts, and more.Don’t forget to rate, review, and share this episode with a co-worker or friend. Get full access to Work 2.0 at therealrachelwells.substack.com/subscribe

AI governance raises a question every organization using these tools needs to answer: Who is responsible when things go wrong? Today on Work 2.0, Rachel Wells speaks with Vanta’s GRC leader Faisal Khan about managing AI security risks, protecting people, and the careers emerging around both.They explore how organizations can track the AI systems they use, establish accountability, and assess the impact of tools used in areas such as recruitment. Faisal also shares, from his personal experience, how to find your footing in AI governance, risk and compliance, cybersecurity, privacy, engineering, and testing, and how to apply your existing skills to AI roles. The conversation covers practical ways to learn, from experimenting with AI models to understanding access controls and how systems connect.Who should listen* Business and technology leaders responsible for managing AI use and risk.* Governance, risk, compliance, and privacy professionals exploring AI oversight.* Cybersecurity professionals interested in AI security roles.* Engineers and testing professionals considering a move into AI safety and security.* Early-career professionals looking for practical ways to develop relevant skills.Work 2.0: The Podcast examines AI, power, and the changing economics of work, bringing researchers, executives, and technology leaders together to discuss what technological change means for organizations and the people inside them.Follow the show for more conversations on artificial intelligence, agentic AI, the future of work, leadership, organizational transformation, and the changing relationship between humans and intelligent systems.Featured guest: Faisal Khan, Senior Manager, GRC SME, Vanta🎧 Available now on Spotify, Apple Podcasts, YouTube Podcasts, and more.Don’t forget to rate, review, and share this episode with a co-worker or friend. Get full access to Work 2.0 at therealrachelwells.substack.com/subscribe

AI is reshaping entry-level jobs, raising a question employers can’t afford to skip: how will new hires learn to exercise judgment when software handles more of the work they once learned from? On Work 2.0, Rachel Wells speaks with Cognizant’s Chief People Officer, Kathy Diaz, about early-career hiring, workforce training, and the human skills that matter as AI changes how work gets done.They discuss Cognizant’s emerging frontier workforce, pathways into technology for people without a university degree, and what early-career employees can gain from in-person learning. Rachel and Kathy also examine another critical question for employers: Should new hires learn to do tasks manually before using AI, or can they build the understanding to challenge its output while using it from day one?Who should listen* HR and talent leaders redesigning entry-level roles and hiring pathways.* Managers responsible for onboarding and developing early-career employees.* Business leaders considering how AI changes work, training, and human judgment.* Educators and workforce development teams helping people enter technology careers.* Early-career professionals navigating AI skills and workplace learning.Work 2.0: The Podcast examines AI, power, and the changing economics of work, bringing researchers, executives, and technology leaders together to discuss what technological change means for organizations and the people inside them.Follow the show for more conversations on artificial intelligence, agentic AI, the future of work, leadership, organizational transformation, and the changing relationship between humans and intelligent systems.Featured guest: Kathy Diaz, Chief People Officer, Cognizant🎧 Available now on Spotify, Apple Podcasts, YouTube Podcasts, and more.Don’t forget to rate, review, and share this episode with a co-worker or friend. Get full access to Work 2.0 at therealrachelwells.substack.com/subscribe

How should brands earn trust when people increasingly discover products, ideas, and answers through ChatGPT? Rachel Wells speaks with Elke Karskens, OpenAI’s Head of International Marketing, about AI-driven brand discovery, the human judgment behind strong marketing, and the skills that will matter as workflows evolve.In this Work 2.0 conversation, we explore practical AI workflows, why taste and quality standards still shape what reaches an audience, and how entry-level roles can be redesigned. We also dig into what women need to build influence in fast-moving AI organizations.Who should listen* Marketing leaders who want to build AI into campaigns without lowering the quality bar.* E-commerce and brand teams navigating discovery through ChatGPT and AI search.* Early-career marketers adapting their skills for AI-shaped roles.* Women pursuing leadership and influence in technology and AI organizations.Work 2.0: The Podcast examines AI, power, and the changing economics of work, bringing researchers, executives, and technology leaders together to discuss what technological change means for organizations and the people inside them.Follow the show for more conversations on artificial intelligence, agentic AI, the future of work, leadership, organizational transformation, and the changing relationship between humans and intelligent systems.Featured guest: Elke Karskens, head of international marketing, OpenAI🎧 Available now on Spotify, Apple Podcasts, YouTube Podcasts, and more.Don’t forget to rate, review, and share this episode with a co-worker or friend. Get full access to Work 2.0 at therealrachelwells.substack.com/subscribe

AI in legal work is moving from a conversational advisor to systems that can triage requests, apply policy context, and elevate the decisions that genuinely need human judgment. Senior Forbes contributor and Work 2.0 host Rachel Wells speaks with Nicole Diaz, Associate General Counsel at OpenAI, about how her ethics and compliance team is using AI for policy inquiries, conflict-of-interest guidance, and a developing compliance second brain.In this conversation, Rachel and Nicole discuss:* Agentic workflows* AI governance in high-risk decisions such as hiring* The changing economics of legal billing* And what the next generation of lawyers must learn right nowWho should listen* In-house legal and compliance leaders building practical AI workflows.* Law firm partners * HR and business leaders introducing AI in higher-risk decisions, including hiring.* Early-career lawyers developing AI operations skillsRead more on Forbes.Work 2.0: The Podcast examines AI, power, and the changing economics of work, bringing researchers, executives, and technology leaders together to discuss what technological change means for organizations and the people inside them.Follow the show for more conversations on artificial intelligence, agentic AI, the future of work, leadership, organizational transformation, and the changing relationship between humans and intelligent systems.Featured guest: Nicole Diaz, associate general counsel, OpenAI🎧 Available now on Spotify, Apple Podcasts, YouTube Podcasts, and more.Don’t forget to rate, review, and share this episode with a co-worker or friend. Get full access to Work 2.0 at therealrachelwells.substack.com/subscribe